Pulte Homes Reviews in Charlotte, SC

A horrible experience! The law firm at closing did not have all their paperwork together. What supposed to be about an hour long signing, a lot of the paperwork was already signed, took almost three hours. The house was not cleaned properly prior to moving in, a lot of construction dust was on the floors and countertops. Three days of living here the plumbing was backed up due to a 2’ level being thrown down in the clean out pipe. The county had to come out here and dig up my front lawn 10’-12’ down to remove it and repair the pipe and back fill, then it it took another three weeks to get new sod and repair the sidewalk. We had ants on the first floor bathroom and dining room within two weeks of living here. The contractor came out and sprayed in the walls again. It seemed to work but now ants are back again. Makes wonder if the house is sealed properly. The dishwasher stopped working after six weeks, repair man from warranty company did not fix it properly because we’re still having the same issue. The hinges and screws on the back door have been showing signs of rust already. No one here seemed to know where to get trash receptacles from. The paperwork gave wrong info and HOA gave wrong info. What a disaster! ... More

Mike our construction manager was awesome.

Great overall experience! Very happy with our 1st home!

I feel the quality of my home is okay. I think it might be hard to keep an eye on all the building going on at one time. I’m used to custom home builders, Not tract home builders Unfortunately something gets lost in the wash.

This was the 3rd time we have a house built. Without a doubt, this was the best experience. Sale manager and field manager were great at their jobs.

very good service form Josh and Steve and Lending department

The team working on our home was great!!! They were super responsive with any questions we had. They really took the time to get to know us. We were excited about building and customizing our home. The team took it to the next level by getting to know us and really working to make our home ours.

Mediocre quality and follow through from construction team! Pulte should do a better job upfront instead of sending subcontractors to constantly correct their mistakes.

EXCELLENT SERVICE . HELPFUL AND KNOLEGBLE STAFF

Delivered home as per promised timelines. Any issues were addressed promptly. Good customer experience !

Builder was great and attentive. A few issues took place after closing that needed addressed.

Considering the entire home was built, inspected and touched up during Covid and had minimal (almost no) delay, I was impressed. Really pleased with the final product and I’d recommend Pulte to other homebuyers.

The overall experience was smooth and pain free. Bobbie and Nathan are a great team

The construction manager Nathan was really good in solving problems that need his attention. He was very approachable and explained things very nicely. But We are not happy with the quality of paint used (as it peels off just with a touch of hand).

Through every step of the process, from the initial sales process through financial, building and closing we had the best customer experience we have ever had with a builder. The level of care and customer service was absolutely excellent. Even after the closing, we have experience the absolute best in customer care.

Pulte did a great job. The quality of my home was great and done timely even with raw material delays. I was very impressed

Honestly, we love the house, but it was the people that really made the experience what it was. Wayne Austin was our sales rep and we really enjoyed our time with him. He was very knowledgeable about the area and the houses, and we just loved talking to him to general. Smyth Redfern was in charge of the home building and he was super impressive. Spent lots of time with us and educated us on the house and kept us updated on the progress. Also, someone we genuinely enjoyed talking to. We love our new house and it was a great experience all around.

Quality is mediocre. The mailboxes are unbelievably too far from the home.

Buying a home with Pulte was the worst experience I have ever had. I we’

Overall, I would recommend Pulte as a builder. Home building/buying isn't the easiest process but Pulte does a good job of communicating timely. There is room for improvement on transparency of changes and managing expectations.

I’m sad to write this review, because the actual home buying experience with Pulte was amazing. But now that I’ve been in my home for 2 months, I’m noticing so many issues. Cracked tiles, missing/poorly done grout work, crooked windows, broken windows, holes emerging in my yard and I’m still trying to get the thousands of paint droplets off my hardwood flooring. This is my second new build and we never experienced this level of poor workmanship in our prior home. So utterly disappointing.

The supervisor provided great support and special care during house building process. Thanks to the team.

The entire process went smooth and was done ahead of schedule. Everyone was responsive to any questions I had and any issue that arose. I would recommend Pulte to any potential buyer.

The quality of the build was okay. Since we moved in, we have seen some area where the quality was not great. Issue have been handled promptly for the most part. The buying process was great.

There are the typical new home issues, but they should all get fixed within the first year. After closing, they are very slow responding to issues.