Pulte Homes Reviews in Charlotte, SC

not detailed oriented at all. couple of issues within 1 month

As I moved into my home I found a lot of things that I am not pleased with... like water damage to one of my doors, the toilet paper wall mounts too close together... uneven walls... drywall issues... rust stains in my tub.... and the fact that the place was not cleaned before I moved in... I have to mop, clean cabinets, bathrooms, the whole house before I could move my stuff in...

I don’t think the follow-thru matched the promises.

The initial sales experience was positive, with assurances of exceptional quality throughout the home build. Unfortunately, post-closing reality has been significantly different. Within three weeks of occupancy, major and minor flaws stemming from poor workmanship have become evident. Issues include, but are not limited to: failure of the tankless water heater, a severely loose kitchen faucet, and several clear footprints visible on the concrete patio floor after recent rainfall. The overall quality of workmanship is deeply disappointing. We purchased a new home specifically to avoid the persistent maintenance issues of an older property, but we are now discovering new defects daily. We advise future buyers to secure a third-party home inspection, as the builder's claimed daily inspections appear to be insufficient. ... More

Quality is the biggest concern. From the building materials to the construction process itself, there are issues at every stage. Initially, I believed that Pulte was responsible for the end-to-end delivery with a strong focus on quality, but that’s clearly not the case. There are still numerous areas where things are falling short. Given the price I paid, I don’t believe it’s worth it. The overall experience doesn’t align with the expectations set at the time of purchase.

If the model home would have had the fit and finish and paint work that our home has, I would have never bought a Pulte Home. I would fire the painters and the finish carpenters on the spot. This is our 5th house and by far the worst fit and finished house. The bright spot is that Pulte has a good warranty department. Lisa has been wonderful to work with. We have already had several warranty claims and Lisa has had the workers to come out in a timely manner.

I bought a home out of state so my experience will be different I'm sure. My husband flew down the week before closing to address any issues that weren't caught the day before by the warranty manager. He flew down a week later to see they had not even begun, even though he was going to our closing an hour later. Since then, we have had sub contractors in and out of our home to do everything from remove paint on floors, clean windows that appear to have smoke damage, remove cabinets to install lighting that they forgot to, cut holes in sheet rock to run a new conduit for internet connectivity (this took 6 appointments to rectify) and the list goes on. He currently has 40 hours and 4 weeks under his belt of being a project manager on a house that was supposed to be complete, all while trying to transition to a new state, keep up with his business, unpack and most importantly spend time with his family. The best way I can describe the fit and finish of this home is "close enough for government work" ... More

I purchased a new-construction unit in South Village because of the great location and pretty, modern exterior. However, the overall buying experience and quality of the interior of the home are sub-par. Starting with the sales experience, it appears there are communication issues with Sales and the construction team. Many times, I made decisions on finishes with my Sales Rep only to find they were completely ignored by the construction team. For instance, I chose a tiled shower and one weekend I came to visit the house and a plastic molding one had been installed instead. Secondly, my Sales Rep tried to change things we agreed upon. We agreed upon hardwood treads on all the stairs, and at the last minute he said the top floor staircase was going to be carpet. I had to argue with him to get him to honor what we agreed upon. Luckily, my real estate had it written down in her meeting notes so I was able to leverage that. The construction team also does not provide timely updates and the updates they do give are wrong. You are left in the dark wondering what is being done. Lastly, the workmanship is below average. Starting with the garage. They did not let the concrete dry properly which caused it crack. They pulled it up and filled in the cracks with a very noticeable caulking agent. It magnified the cracks 10X and now looks horrible. I tried to get them to fix it properly as this was not how any of the other garages were but they refused. I am now left with huge ugly cracks in a brand-new garage. In the interior, they stained the staircase with a stain that does not match the hardwood. There are paint splatters all throughout the steps and places where they dropped paint and rubbed it off. They walked on the stairs after they put the finish and you can see footprints throughout. I had hardwood companies come look at it and they all said it was a poor quality job. Even the original painter came in to look after I filed a warranty claim and admitted it was done very poorly. Still they are only offering a touch-up job instead of re-doing and making it right like they should have the first time! The paint job was shoddy too. There are touch-up spots everywhere. Paint on the lighting fixtures. Even the electrical outlets were done in a sloppy way. They put the fan first then the light switch as the second one in the bathroom. You have to push down instead of up for the light to come on. Overall, it seems like they place very little emphasis on customer experience and quality control. They know the area they are selling in sells itself so their attitude is take it or leave it. At least that is how they treated me when I almost walked away because of the garage issue. I would not recommend buying from this company unless you are comfortable paying for a lot of contractor work to fix the mistakes they would not. I have to get my garage re-done, stairs re-stained, interior repainted all to get to a decent standard. This should not be the case on a brand new-home! ... More

Steven has been great but other than Steven this is been a not very good experience for a house we spent almost a $1,000,000 on. We had a water issue the first night we moved in and flooded our basement bedroom over 5 weeks ago. We still do not have padding and carpet on the floor and nobody is responding to our please for fixing this. Steven is trying but he’s not getting very far either. There’s other issues in our downstairs kitchenette with paint on the cabinets and we asked this to be resolved over a month ago - and still nothing - crickets!! I understand times are trying with COVID but for the money spent not very happy at the moment!! ... More

Not a very good experience, Major issues upon move in day including mechanical and plumbing.

We are the new homeowner from Pulte, just moved into new home since August 18th for 3 days but with many surprised issues. Irrigation system has been set up wrong initially by Loving group who is hired by Pulte which caused $1200 plus water bill for 1-2 months and Pulte told us this is not their responsibility; Important warranty registration information was not shared during closing so we missed good benefits for extended warranty. Cabinets have scratches, lawns are damaged by community truck, we are told these are all not covered by Pulte warranty. We feel quality of home is not good and customer service is really disappointed. ... More

This was the first time we had a new house built and will definitely be the last. We had no idea what we were getting into. The day we put our deposit down we were instructed that we had to choose the plan we wanted that day. Next we were instructed to meet with the interior design team to pick out what we wanted inside the house. We were allotted only 3 hours to pick out everything from granite to cabinets , flooring and paint. I wished we were given more time as 3 hours is not near enough time to decide. Then 2 weeks before we closed there were several issues that needed to be corrected including the master bathroom tile, drywall and trim. After taking down the tile we were told the framing was off and that’s why the tile was uneven. We found that every time they would come in to fix something they would screw up something else. We feel like the cheap laborers they hire are careless and amateurs. We felt like it was a never ending process. I have to say they have been good about getting things fixed but why are we having to get alot of things fixed with a new house? We can understand a few things but not like this. If we had to do it all over again we would run the other way. ... More

Monitor the different building stages of your home. During your walk-through check all appliances to see if they open and work appropriately. Make sure the home is cleaned properly prior to you moving in.

I highly recommend working with a smaller, more localized builder or purchasing an existing home and working with a contractor you can pay more attention to detail with along the way in order to customize. Overall, we like our home because we chose the neighborhood over the floor plans to begin with, but we are also willing and able enough to fix the mistakes made by the builder on our own and with the help of [capable] contractors. Based on the quality of work, we are glad we passed on several builder upgrades so that we can have them installed by true professionals.

3 main issues throughout the 19 month construction process...yes...19 months. 1.) Poor communication throughout the organization 2.) Poor timeliness in the building timeline 3.) Quality of workmanship was below average. If you're looking for a builder with a lack of attention to detail, poor communication, and blatant basic construction flaws, then Pulte is your company. A company that is clearly interested in THEIR bottom line. Worst buying experience I've ever had in my life.

Multiple issues addressed prior to closing were not resolved. Closed in March issues not resolved until May - this included a leaky roof. Would not purchase from Pulte again.

After submitting an offer that was excepted, a deposit was made, and a very important item that was agreed upon was taken away. It’s tough and I could forfeit my deposit I was told I would not get the item after three weeks into this and there was nothing they could do about it. I was told I could forfeit my deposit if I didn’t like it. I was hoping after communicating back-and-forth for weeks on this item that it will come to a resolution that I was very happy with and unfortunately it did not. Another frustration I have concerns a privacy fence request that I submitted weeks ago. I have been told that my fence request and anything to do with ARC is on hold because we have no HOA. I don’t understand this as the majority of the homes being built in the same neighborhood are all getting fences. In conclusion I was disappointed with the sales team and management of sales, but very happy with the efforts of the of construction and project managers. (Jordan, Rob)They did a good job in solving any issues I had in their control. The overall townhome is nice, I am enjoying it. ... More

There where several issues that I encountered along the process of purchasing my second pulte home.

We had a bad experience with Pulte. We have walked into Pulte Sales office with specific requirements (lots with flatter backyard) and was routed to the available lots saying the requirements are met with those lots. The lots were considerably flatter when we signed the contract. To my surprise, just a week before closing they made it so steep that all we have is less than 25% usable backyard. We feel like we have been deceived and cheated. We invest our hard earned money to get this outcome. It is not just me, there are several others who have this issue. I would not recommend Pulte.

was hoping for better quality home and a better response for issues reported but a mediocre response

A horrible experience! The law firm at closing did not have all their paperwork together. What supposed to be about an hour long signing, a lot of the paperwork was already signed, took almost three hours. The house was not cleaned properly prior to moving in, a lot of construction dust was on the floors and countertops. Three days of living here the plumbing was backed up due to a 2’ level being thrown down in the clean out pipe. The county had to come out here and dig up my front lawn 10’-12’ down to remove it and repair the pipe and back fill, then it it took another three weeks to get new sod and repair the sidewalk. We had ants on the first floor bathroom and dining room within two weeks of living here. The contractor came out and sprayed in the walls again. It seemed to work but now ants are back again. Makes wonder if the house is sealed properly. The dishwasher stopped working after six weeks, repair man from warranty company did not fix it properly because we’re still having the same issue. The hinges and screws on the back door have been showing signs of rust already. No one here seemed to know where to get trash receptacles from. The paperwork gave wrong info and HOA gave wrong info. What a disaster! ... More

Looking at the model home we thought Pulte was good, even during construction when we saw some issues they promised to fix everything before closing. But it has been only a month since we moved in and seeing lot of cracks on dry walls, hearing water flow thru the walls, noticeable uneven flooring, etc.. wish we had noticed these issues before closing, now no response from Pulte to fix any issues.

We really enjoy our home, but the warranty items that need to be addressed after moving in....have been a challenge. We've had appointments scheduled, where no one has showed up to work having to be redone. Really enjoy the community and area....the customer service could have improvements.

There are many issues with this home buying experience. First, before we went under contract we were told that the neighborhood would be only homes and that there were not going to be any townhomes built in the neighborhood. We were also told that the area beside the mail boxes was reserved for the construction of a pool with a play area and a splash pad for the children in the neighborhood. Unfortunatley this is not the case because now there is a plan to build roughly 170 townhomes in the front of the neighborhood connected to the neighborhood entrance road and the townhome owners will be granted access to the amenities. Besides the fact of the information being untrue, the infrastructure of the area can barely support its current population, the addition would cause an additional strain. Secondly, the amount of time between the final walk through and closing date are too close to one another which forces poor workmanship issues to not be resolved. There are so many other issues with Pulte's process but we are all intelligent enough to understand cause and effect, and the difference between being legally and morally correct. With that being said i understand the when it relates to profit margins you only have to be legally correct. So, I am going to end my review knowing that this is a formality that will fall on blind eyes and deaf ears but in the slim chance that the opinions of your customers are relevant, i suggest you speak with the other members of this neighbor because the concerns that I have learned about from the other homeowners here have much validity and reflects poorly on Pulte Group and their shareholders ... More

Shared several times my feedback .again doing that. Worst experiencr with sales. Rude behaviour by Mr Ryan who represent himself as all in all of canon run Bad experience experience with mortgage . Would have got much cheaoer rate if loan advisor would hv been good