Pulte Homes Reviews in Hilton Head, SC

We have painting touch ups that have not been addressed, have not received our refrigerator, there are 3 windows on the front of our house that were put in backwards and not replaced yet, broken irrigation pipe. We moved in April 9th and still waiting for these issues to be addressed.

Overall positive experience with typical build quality issues for mass-market homebuilder.

Have not been back to fix our issues.

Let me start off with saying that we do love our new home. But the quality is not even close to what we expected for a $470k new home. The Pulte representatives we have spoken to are extremely professional, but the trades they hire do not seem to provide the quality of work I would expect. The finishings are not installed very well and we are already having issues that we are going through Pulty’s warranty process to resolve and we have only been here 2 months. The warranty process seems to take a lot of time base off of what our neighbors have said. And every single one of our neighbors have said they have some issue with their brand new home, so that is extremely concerning for new buyers looking at this builder. Again, we do love our new home, we just wish the quality was better based off the price we paid and what Pulte promises. ... More

Too quick on closing walk through. when items found not responsive and even tried to hide apparent fixing.

It took from Sept. to one day before closing (March 31st) to tell us we were approved for a mortgage. It should not take that long. Still having issues after closing and I hope they can be resolved.

Home is nice and seems decently built. But when issues were found during final walkthrough the repairs were done quickly and improperly. Also quite a bit of the finishing work looks like it was done be a novice and never inspected. For the price I would expect better craftsmanship.

Take a very long time for the final walk through. After moving on February 4th. I needed to have the master vanity replaced as it was a factory defect. The tub in the guest bathroom was badly scratched. Filed Mgr. spent an hour trying to rub out the scratches. Have not decided whether to have Pulte replace the tub. Kitchen drawer edge ragged. All the nails were raised on the steps in the staircase, garage door did not operate property due to poor painting of the garage door. Waiting since before closing to have tree in the rear of the property trimmed. Although every half constructed home has received a palm tree, myself and others on our street have not. This has been reported several times. Home was delivered in a very dirty state. ... More

Several items were identified in the new home walk through. Pulte never directly addressed some of them and never made the requested repairs. Buckling Hardy board siding that was installed incorrectly was screwed down tighter, rather than repaired with the recommended gaps for expansion. The dead turf in the lawn was never replaced or fixed. After closing in and move in, we continued to request repairs they had agreed to make. Some were addressed, others never were. We have had to ask and make requests 3-5 times for repairs of some of the items like malfunctioning door locks, cracked and missing caulk and grout, etc. I would NOT buy another home from Pulte. If I had to, I would negotiate a hold-back on funding to be disbursed when agreed to repairs were completed. ... More

Given today’s current market and high interest rates, homes are more expensive than what one might unit expect; that should make the quality and care better alone! Unfortunately, the product we received at the end was flawed. Our home had minor issues that we hoped would be resolved in a timely manner and through miscommunication and error, we still sit with those issues unresolved (paint, drywall, doors…). We did not get the experience we wanted. Construction crew had also urinated in our tubs during our home’s finalization! I hoped We would be treated with value, not just another “dollar symbol”. ... More

The Pulte staff themselves seem to be good and want to supply the best customer service and home to the customer, HOWEVER all the sub-contractors are absolutely terrible! Pulte really needs to watch who they are hiring. Some of the work is embarrassing. S3, the siding company especially!!! I suggest looking into some other options.

There are many issues due to poor workmanship and also have had a very poor response to have them rectified. Been in the home over a month snd the issues and findings just keep on coming. Very disappointed!

You have to supervise construction to detect mistakes early.

Selected items were being discontinued before we even got started on the build and I highly recommend you read and verify everything! Two of our design selections were noted correctly but put on the change order incorrectly and once you initial the charge order you’re stuck with it whether you like it or not.

The sales and builder was good. Problem occurred after we moved in. Our builder has done everything right, but we have several things that need to be fixed and the contractors that need to fix them either don't show up or they never have the right products when they arrive. It's a 4 hour window they can arrive. So it's either ruining my morning or afternoon by sitting at my house. Just getting very annoying. I feel bad for our builder because he has done everything right. It's the people Pulte has chosen to do the work.

Pay attention to detail during your walk through though and take pictures and good notes!

When I was shopping for my home I was shown the model homes that were immaculate. The sales representative was cordial and appeared friendly on the surface. After waiting months for my home to be built what I received was far from the immaculate model shown. My home was lacking the basics that should be offered with the purchase of a new home. First thing noticed was a lightbulb stuck up in the ceiling where clearly a light fixture should be. When I asked the field representative in charge of construction about it I was informed that I hadn’t purchased a light package. This was odd as I was never offered a light package nor informed that what is considered a spec home did not come with basic light fixtures. All upgrades that I had requested prior to moving in was denied and not allowed as I was informed this home was a spec home. Builder had already picked out all material to be used. No modification allowed. I made note that the master bathroom had been prepped for two light fixtures but was changed to one cheap fixture placed in the center. The previous prep for two fixture was drywall repaired. There are no towel racks in any of the bathrooms. That was also not an option. On the rear left side of the house there is damaged trim work. There is blue tape on the outside of the rear door where intended repairs were to take place but never completed. My rear sprinkler system was placed on the wrong side of the property line. Noted by the company hired to do a fence installation. There are nails and such left on top of the roof. When looking out the bedroom window it’s very noticeable that clean up wasn’t a concern. After waiting a month I finally will receive a mailbox key and gate stickers. This is unfortunate because builders should be more vested in establishing well built communities so that hard working family’s who more than likely are infesting a large portion of their life savings can be proud to call home. ... More

LaShay the sales rep for the community, was awesome. She is the sweetest and helps as much as she can. She always responds swiftly to your question and concerns. The mortgage process was extremely easy. We purchased our home at the end of the building process, so all our finishes and colors were picked before we came into the picture. We did get to do a final walk thru before we closed. We asked for some items to be addressed and fixed before hand and most of them were. Once we closed, it was a different story. On a scale of 1-10 with 10 being the best we would give the craftsmanship of this house a -1. We have joked that the drywall, painting and trim were done by kindergartners at best. We took off work several times to meet with subcontractors to address the issues, and many times they would no call no show. We have fixed issues on our own because we no longer trusted them nor did we want them in our home. We advise homebuyers to hire your own inspector and do NOT close on your home until all issues are addressed. ... More

The lies by the field manager

Very frustrating dealing with sales people. The rest of the process was fine.

They rushed through to get it closed on time. Multiple things not completed or damaged when moved in. They said they’d fix it but we’ve been waiting over a month with little to nothing getting fixed. Have to keep reaching out and it gets pushed off. Most of the house is still good but bad experience overall. A lot of neighbors had similar experience.

I had trusted Pulte to build my family and I a safe home. Every day since moving into our home , we become aware of more defects that should not have been missed.

Unfortunately, I spent almost $700K and have had so many issues with my house. The build manager Brian that we had did not fix anything that we addressed before we moved in. Now we are forced to take time off work to get issues that were part of our third-party inspection fixed. When you do get warranty fixes submitted the contractors do not show up without a call and if they show up they do horrible work because there is no quality control done by Pulte. I have recently put in a warranty request that requires 17 different contractor companies to come back to my house and address issues. We have only been in the house for 3 months. I have also found that Pulte failed to install an electrical plug in my garage that was part of the blueprints and included with the build. I can only imagine what else they have forgotten to install in the house because the buyer is not allowed to have a copy of the blueprints of the house they bought. Pulte does a great job of getting people to think they build a quality house and stand behind them. This is very untrue after speaking to multiple neighbors. ... More

Very few options for Palmetto Series. Unwilling to budge on anything from cookie cutter plans. Construction Manager was dismissive towards women. He did not listen to concerns until escalated to upper management. Construction defects were grudgingly completed. The various trades did sloppy work. Cheap quality materials.

Lashay who was very helpful with the move in and sales. Once we moved in, our experience went completely downhill. Our project manager, Tyler, was not helpful and not willing to fix things that were found even the first week of moving in. We bought this home sight unseen all the way from San Diego and were hoping for a much better experience.