Pulte Homes Reviews in Nashville, TN

We felt very heard and taken care of since the day we stepped into Andi’s office. Gunnar was amazing and every time we had a problem he was very quick to fix it! The house is amazing and we plan to be there for a very long time

We got a new house because we wanted a Master on one. We decided on Pulte after looking at 4 or 5 other builders. They worked with us for 6 months. There are a few things I don’t like. Pulte mortgage was the WORST! I will never use them again. After working 6 months and getting them everything they requested in a day, they wanted to delay our closing again. This was almost a no go. Second, we wanted no carpet throughout the main level. They would not do hardwood in our main bedroom or closet. We even agreed to pay more. Instead I had to remove the carpet and install the hardwood flooring myself! ... More

Do not trust these people. The sales team lies. The building manager lies. All people lie and they communicate horribly. I hope this is shared.

I’ve dealt with many builders over the years of real estate investing. I have never had a builder sign on and submit legal documents signed and dated prior to the work actually being completed. On top of it, he was a straight jerk. You should fire Chad immediately before he costs you millions of dollars in legal fees.

Mike was a pleasure to work with and truly cared for the product he built. Overall, the process was good. The mortgage process was a bit messy, but we got the deal done and love the home.

First, they force you to use their mortgage company and then they sell your mortgage before the first payment is due to a company you never heard of. Second, they sell craftsmanship. We have made 12 work orders on a brand new house. From no remote to a fireplace to stairs that are stained 2 different colors. Third, it takes weeks for them to get back to you and another 2 weeks for it to repaired. Fourth, we had 3 different contractors building the house in 10 months. Who left, who got fired. In regards to the financial side your always dealing with different people, to much turn over with the employees. ... More

We have multiple issues with the house. First was the A/C which was blowing out cold air from the return. Found that the duct work was backwards. There is no water spickets on the sides or front of the house. So, how do we water the front lawn? The dishwasher does not work, my wife is very mad. there are several spots in the floor of the living room that are not level. Water accumulates in the floor by the back door because there must be a problem with the weather see around the back door to the deck must leak. My wife has been texting the builders rep many times. but he isn't responding. Oh Yea, one of the draw doors in the kitchen has fallen off. We would like someone to respond to us. ... More

Purchase - I felt pressure - I was told there weren’t many units like what I wanted But when I moved in and even until today it’s clear there are plenty! I was mislead about ability to use the yard (there is none) it’s nothing but a hill. The house itself is full of mysterious things! So far I’ve had issues with hot water, WiFi that required drilling, my AC has been repaired, The Carpets (vendor never called to schedule repairs) the Gutters that are affixed in the wrong direction (it’s been 5 days still waiting on vendor to call to schedule repairs) the concrete pour in the garage and driveway is sloppy my kitchen cabinets are missing chunks of wood on the bottoms the bathroom door has fallen off the hinges the outlet in the garage was 1/2 coved by a piece of metal that someone bent to accommodate the plug. The sink in the kitchen the faucet was not installed properly it moves all over and there’s make shift reinforcement to hold the sink in place. Closets have support bars in the wrong spots and some have no bars at all. It’s all lazily assembled. Like no one takes pride in their work. I call it the bare minimum house. Even the light bulbs used were garbage. Imagine how many few maintenance calls you’d get if you just cared. Took a little pride in the work. How much do you pay to have the plumber, electrician, ac repairman now the gutter guy come to these homes to repair work that was literally just completed. Also landscaping around the community is still awful the drains are still full of construction debris and last I saw the sprinklers were not watering anything. Just shooting up like the fountain at bellagio. I came from Pulte in Florida and never had an issue. I had trust in the brand and had the same expectation of this home. If given the opportunity to do it over I’d not go with Pulte. ... More

Good luck having a rapid response to warranty issues!!

I’d buy another.. The house was already built, amazing on-site realtor (Daniel), great price, bought without physically seeing it and the build quality iss great. I’d never buy another Lennar, but I’d buy another Pulte. My father spent about 2 days installing cabinet handles, etc. and the house is great.

Poor quality poor material

It took longer to close than I had hoped but most of the people that I met at Pulte were eager to help and make things right. Especially my sales agent and sales manager. I'm also happy with the house and neighborhood! Thank you!

The buying, financing and closing went smoothly, however getting the pre closing punch list repairs completed has proven to be a real challenge.

I had not lived in my new home for a month when I had an emergency plumbing issue. I could not get a hold of anyone immediately. My down stairs flooded with sewer water still no response from Pulte. The plumbing company did come and identified that the sewer pipe was broken. It has been replaced but have still not had contact with Pulte. Not the way I would do business

The best place to buy your dream home.

As a first time home buyer this experience should be fun and joyful and it was anything but that. The only great part of our experience was our construction supervisor Connor. All other aspects were brutal. We ended up with a gorgeous home but it was a miserable journey. I would not purchase a pulte home again nor would I recommend it to others.

Matt and Griffin were GREAT. So happy with their kindness and attention. Nice work, guys!

We’ve been another number in giant housing market. Our design center experience was wonderful, and we felt like Pulte was invested in building us a quality home. From that point forward, it became obvious we were a number and the most important factor was how quickly the home could be put up at the lowest cost. Our house was framed during the heaviest rains our area has seen in the last decade. Extensive flooding was a result. This was forecast and waiting for these storms to pass was entirely possible. Nothing ever slowed down. This left our home completely water logged. Mold was a concern for me, but it was made clear to me that it was not a concern for my builder. Now that we have moved into our new home, we have many area of loose subfloor upstairs and are already developing ceiling cracks within a month of living there. Feels like these are related to the waterlogged framing. There are multiple other issues we are trying to get help with including plumbing, electrical, HVAC, trim work, finishes, and others. Several of these issues were brought up on a third party home inspection and at our walkthrough. In the 3 weeks that passed from our initial walkthrough, several of these issues were never addressed. So we are now working through the warranty process to get them addressed immediately after “celebrating” the move into our new home We have very little confidence in our home. Instead of focusing on settling into this house for decades which was our plan, we are working on a 3 year plan to get out of this house before we get inundated with issues down the road. I would not recommend Pulte to a friend. I have not found the trust I would need to do that. I know we did not build a custom home. That is not at all what I was expecting. I was expecting that “my happiness was Pulte’s top priority” because I was told this multiple times. But that has not been my experience. Mikey has been great to communicate with so far. Hoping that this translates into finding some resolution to the issues we are encountering. Gunner also seemed genuine and was helpful and easy to communicate with. Unfortunately, I only had about a week to work with him at the very end of our process. ... More

They are quick to solve problems

I was very happy with the whole buying experience. Walk through issues were handled with no problems. Been here a month and the only situation has been an HVAC issue. I'm OK with the Pulte's response to it but if option 1 is not available, there needs to be an option 2, with their third party.

The quality is not good as I thought

Josh was incredible. Made the whole experience better and filled with more trust

Writing here again with more observations about Pulte—as I was wondering if anyone else might have had similar experiences with misinformation from the company: - The dishwasher they installed was very low quality—at 56 decibels it's incredibly loud. I think that was just another thing they cut corners on to keep their costs low. - Showerheads and fixtures: they definitely installed some of the cheapest fixtures throughout the house, $8 showerheads for example. - Our oven range was set up incorrectly, so I asked the construction manager about it and I called our warranty line, but they only told me to call Whirlpool to fix the range. Don't understand why we have to spend time fixing their mistakes. - They definitely cut corners on the double-pane windows, which are lower quality, only being able to slide up from the bottom and not from the top as well. - Installing the wrong siding color on the house: This was a particularly unbelievable experience. I'd stopped by while work was progressing on the house and I realized that the contractors had installed the wrong siding color on our house. I told the sales agent and construction manager, and they just said they'd remove the siding and install the correct one—but when I told them I'd like to be present for when they install it, they didn't want to redo it anymore. I think they realized, with my background in construction, that I know removing installed siding often damages the plywood and moisture barrier. I eventually just gave up and told them to leave the siding—though I was surprised that they actually admitted to their mistake. - Installing Hardwood instead of Carpet: When we first spoke with the sales agent, he said we could choose from different styles for the interior and exterior of the house, but customizing was only possible after signing the purchase agreement. We signed the agreement, but then a simple request like not installing carpets in the bedrooms was declined by the agent and construction manager. I said I was happy to pay the difference for hardwood floors to match the rest of the house, or to even install it myself afterwards, but they claimed the city wouldn't pass the final inspection if carpets weren't installed. (On a funny note, I ended up going to the city inspector's office in Columbia and he confirmed it would pass inspection if they didn't install carpets, and he even emailed the sales agent and manager, but they still went ahead and installed carpets anyways). There are of course many more issues, and I'm sure you all have had your own difficulties with Pulte, but I hope you've had some better luck with getting them to fix their mistakes. Thanks, Sia ... More

The home purchased was a “Move in Ready” home so the buyer did not get a quality review until the day of closing. Known as the Celebration Walk through, there were many items not worthy of celebration. The house flooring was really dirty and there were paint drops everywhere. The carpeted areas had paint, mud and drywall mud drops in every room and closet. The toilet in the owners suite was clogged. The lighting fixture in the owners suite was missing one glass cover. Two of the windows in the house were very difficult to open/close. There are many other workmanship issues reported to Pulte customer service and they have been slow to resolve. Overall we like the home design and location. ... More

The home is well built and Pulte did everything in a professional and timely manner