Pulte Homes Reviews in Austin, TX

There were a few items done incorrectly and the quality of things such as paint on walls and front door could be much better, as an example.

Pulte committed to the date of closure but last minute fixes were real sloppy and they punted those to warranty where the homeowner needs to chase and get this down. Quality of the work until the last month was good but bad planning and negligence during closure needs to be addressed. Well prices might seem little high but can say its worth only after 5 years seeing how well the house has settled.

We’ve had a few issues since moving in and have not heard back on any of them. At first, the help was great, then after submitting the requested positive survey, Nathan S. stopped responding to us. Overall, we are happy but surprised at how much we need to correct from construction on our own

I had few small issues. All around I am satisfied with the house.

Mortgage team stretched the time unnecessarily, they were keep on asking the same documents multiple times. The hand over/construction manager team doesn’t fix the items properly as they promised, the issues are still existing. The sales team Ms Sara is the best employee and she was 100% supportive. No one visited to hear back on open issues since the closing.

We have been living in our house for over two months now and it is still under construction fixing things that should have been done the week of closing. Quality of trades are poor, tape removed from our walkthrough without being touched.

Incomplete home after a month of closing, no cabinet no s or handles. Wrong kitchen faucet installed and won’t exchange for the correct one that we paid for

Paint, texture, floors. Cabinets, tile. You name it! We are going to have to warranty so many items! Everything has a “short cut”. Flooring. You name it.

It has been a rocky experience this first couple of months in our home. We don't feel like we've been taken care of as new homeowners. We are also questioning the craftsmanship on our new home. We're hoping that working with the warranty team, we will get the results we are looking for.

Having a tough time getting people to fix urgent issues such as a leaky roof. The service calls keep getting cancelled. Warranty means nothing if you can't service it.

Jimmy did a great job communicating. Kept me informed. My main issue is the the cost of upgrades. I know there is a mark up but the prices are 10x.

The project manager was very professional, kept me inform at all times of the progress on the construction site in a weekly basis, he was always available, very committed and patient with my endless questions and most importantly he took the time to reviewed the third-party inspection reports that I hired and took actions from the suggestions. Thank you Dustin for all your work, I really appreciate it!

We had a few issues but it was all resolved except for one thing. But for the most part it all went well.

Professional, responsive and clients-oriented sales manager and construction managers who are easy to work with. Average quality of materials and construction execution. Overall, very positive experience.

Pros: Overall, I'm pleased with my new home. The fact that it is a new build gives me features not found otherwise in this area like an open floor plan and tall ceilings. The quality of the build seems great. No real issues with Pulte construction. Cons: Any upgrades they charge you tremendously over market value. As an example, I had wood flooring put in. The same flooring through Pulte would have cost over $60k as an upgrade charge. Having a third party come in after closing and demolish all the flooring Pulte put in and put in quality wood cost $20k. If you extrapolate that upcharge margin to all the upgrades, it feels way too expensive. Have had several warranty issues, mostly with electrical gremlins. The responsiveness of warranty repairs is pretty lacking. Sometimes I just would like to talk through something I don't understand about the house, and getting in touch with someone just to talk is a several day/weeks process. ... More

i am satisfied with most of the aspects but i do have few things that i dont like. for example, unless we go for an upgrade option, i dont see a quality in the things you install in bathrooms. like shower-head or the plastic wall (in guest bedroom) are kind off fragile is what i feel.

Pay attention to quality of interior wall paint as well as wall switch placement. Security keypads may not be in the most logical place.

Pulte was great overall and we love our new home

My sales rep was amazing. There seemed to be a rush in trying to close so they were fixing minor things after closing. When you do a walktheough, you should take notes of those areas because the contractors seemed to miss some things or just remove the tapes without doing it. I gave up after a while of finding issues. However, they are minor issues like paints. The master shower floor had stains that I've been trying to get out even after a month. Make sure you look at it during your walkthrough. This is my 4th home and the experience wasn't great. They have great standards and you really dont need that much options unless you want too. Not sure if it's the materials but you can hear everyone, no matter which room they are in. The sound is terrible. I went through their mortgage because of the perks and it wasn't a positive experience. ... More

I’m more frustrated with the electrical system/workmanship of my house. I feel like I’m not getting my money worth. I should not be dealing with so much issues with my house. I am having to take too much time off from work to wait for service staff to work on my house repeatedly with failed results. I bought a home with Castlerock home builder in October 2020 and I have not requested anything from their house warranty till today. Something is seriously wrong with Pulte Electrical system service.

House seemed to be built too fast

Took too long to build and craftsmanship was subpar

Made things right, stuck by promises

again lack of transparency exists

I was expecting a better quality and upgrades for the price. What happens in sales center does not always translate to the design center. I love my house but process was rough. Contractor Justinwas easy to work with.