Pulte Homes Reviews in Dallas, TX

Poor responsiveness. Failed commitments after closing.

The sales team is great and the financing team is great!! The builders/contractors lack in quality work and getting back to you on issues. If I had known this, I would not ever considered Pulte as my builder. I will never refer anyone to Pulte as the worksmanship is absolutely horrible.

Pulte has beautiful homes and great features but the final quality work lacks making for a disappointing experience. They take great upgrades and don’t watch carefully how the final touches are being complete and that’s where the quality suffers.

It was my first buying experience and things seemed great. I didn't know any better. First I would say that the choices for selections was limited and anything outside of the dull plain choices was very expensive. I am a colorful person and the wall choices for paint was 3 or 4 versions of the same color. If I wanted something else it was ridiculously expensive. $950 for under cabinet lighting is absurd. While going through the building process or project manager kept saying after closing if you have any issues let me know and they will be taken care of. After closing he doesn't respond to texts. I had a dented vent hood. Supposedly it was ordered but that was over a month ago and no communication. There were other issues/questions and still no response. While it was nice there was landscaping done it was nothing that I would have chosen. A choice of A or B on plants would be nice. I had to give away all of it. What a waste of time and money. ... More

Quality awasn’t up to par with what you expect from a new home. Appliance broke within a week of moving in, finding minor issues every day. House didn’t appraise at selling cost, builder didn’t budge on price, etc.

When choosing to build again, it will not be with Pulte. The quality of materials aren’t very good. They rush things together. There are still things I’m trying to get fixed in my home.

If pulte does not approve you, do not give up and find another lender who will! Most of the time pulte is not willing to go an extra step for the customer and will put you down through the home buying process. Make sure you have a strong real estate agent to guide you and fight for you. Overall experience was not great and cannot say I recommend the company but love the home!

Great sales and beautiful design! The fall out is the financial team, bad knowledge on loan tipes/rules and I would go 3rd party next time and pay the extra closing. House is beautiful but definitely some cut corners, dead tiles in bathroom (crazy a new house has tile that is hollow and builder says needs more for a repair! bad grout Job that needed to be fixed before mold issues. Water issues in front of my house and been getting the run around on a resolution so I called It lake Hale….. get wet every time I take the trash or recycling out. Overall Pulti needs some help to consider themselves a high end build and compete with there competition. ... More

You need to argue any warranty items. Finding the cheapest way to fix an issue without actually fixing the issue.

We were moving from out of state so just really felt like we were forgotten or intentionally pushed to the side because of that. We had delay on top of delay, which we understand happens in construction and wasn’t 100% Pulte’s fault, but they way they handled it left us feeling very discouraged and nervous. We had a really poor experience with our sales guy who called us every day before putting the earnest money down and then rarely heard from unless prompted by us during the building process. Our construction manager was great and super friendly! We still had a few issues that never got resolved but she was prompt in responding and helped us feel like at least she cared. Long story short, closing got pushed back so far we had to start our jobs here so we’re in hotels and moldy airbnbs, and even that didn’t seem like it mattered to get the job done well/right. For our first walkthrough, the house was a MESS. It still very much looked like a construction zone with mud everywhere, chips, missing paint, bricks in the yard, etc. No one seemed to care or take accountability and kept saying “oh, I can’t do anything for you, you need to call ___.” So we would but just kept going in circles. Even if nothing could be done, some communication could solve a lot of our realest feelings. Someone could easily say, “unfortunately we have a policy that doesn’t allow us to do that, but let’s see what we can do to get us in a spot where you feel comfortable.” Instead, we left the closing table crying instead of rejoicing in buying our very first home! Since moving in, the house had been fine. The warranty team seems great and hoping they can really help us with all of the issues we are still having. We felt like our house was forgotten and then thrown together and it still does a bit but they’ve really tried to help us as much as they can at this point. Don’t know if I would buy from Pulte again but we don’t regret this purchase and hope we are an anomaly to the process. ... More

Disappointing experience with Pulte Homes. Little customization options were available even when willing to pay for basic changes such as adding tile to a room instead of carpet. Felt mislead and lied to at various parts of the process as the sales office would tell you what to expect or what is upcoming but when you got to the build process that was not the case. Stressful closing process as the house was not completely ready and the builder fell back on excuses of "you can trust me" or the warranty will cover that after closing. Construction crew left trash throughout the house and yard after close. Final walk through felt more like a lip service and a head nod to 90% of the complaints because Pulte already moved on because according to the builder they only care about the structural stuff being right. ... More

Good building materials but very poor workmanship or poor contractors. Almost everything are heavily scratch after they finished installing (doors, windows, sink, bathtub, door handle .....). 3 sprinkler unit were buried sideways, some of units buried too low. There are many hairline cracks on the floor before we move in (bedroom, patio, garage). The cracks length from 1 foot to 8 feet and we was told those cracks are hydration cracks but I believe these are the foundation issues and it does come with 10 years foundation warranty, they don't do anything until the cracks 1/4 inch.

My experience has not been positive. The workers left behind lots of messes. They left black fingerprints everywhere. The plumbing was severely blocked. My toilets backed up into the tub, sink, etc. The plumbing had to be worked on twice. The tree in the front had to be replaced more than once. The garage paint is peeling since I moved in. The carpet has paint drops left by the workers in every room. The nails were sticking up and had to be fixed. There's paint on the frosted window in the bathroom and I have been asked to clean it myself! The bathroom floors and shower have silicone dripped on them that trap dirt and leave spots on the floor. The paint touchups do not blend in with the original paint. The kitchen panel was not placed correctly and had a broken bracket that was exposed when I moved in. The dishwasher outlet did not have power going to it. The electrician had to come and fix it after weeks of not being able to use the dishwasher. The representatives have tried to help correct these things. However, Pulte should not close on a house if it has not been thoroughly reviewed. Higher standards for workmanship will go a long way. ... More

Never again with Pulte

Sales: Taylor in our community was great. He was eager and great to work with. He did a great job of explaining everything to us, the process and all that jazz. He also steered us in the way of things he would personally recommend rather than what was the most expensive. He was always responsive and helpful to get us the attention we need. Design: overwhelming! Pulte actually did a great job and emailed us over the PDFs so we had an idea of the features we wanted to see and look at. This was a huge help with light fixtures, sinks, faucets, etc. Hurry up and wait (framing): our framing 'manager' Jackson left a little to be desired on updates. Communication was lacking and he would skip weekly calls for outside events without mentioning it to us such as weddings, vacations, etc. We weren't there for too long, but it started the building process off on a negative foot. post framing: Greg started off better and tapered off after closing. We were refused a closing date for several months (making life hard for a family with children), so we couldn't schedule movers, furniture, getting out of the apartment we lived in while our house was being built, etc. This frustration mounted towards the end when we had to pick new items such as counters we had selected 9 months before that were now 'out of stock'. We came down to the wire and constantly were asked to move our closing date (after we finally did get a day about 30 days out) and we ended up closing on a house that is still not complete. There is a lack of control and organization in their current build process Closing and financing: I WOULD recommend using Pulte as the finance company for the mortgage as well. You can shop rates and they will match typically, but if your house is moved back for any reason, they will not cancel your contract. However, their closing process is not the best. We did a lot of paperwork ahead of time to shorten the process and were informed we would get more via docusign, but it never came. We also waited 25 minutes (for a 30 minute closing) to even get started in their office as well as had them switch our consultant to someone we didn't know rather than the person we had worked with for several months. We are still waiting on some closing documents such as the final appraisal that were were told we would get, but haven't. they did not do much to explain the process and we had to go back for keys as they give you a small card that you take to the office of the community. Overall, the rate and savings made it bearable. Post close and moving in: We still had open items upon closing (something pulte touts as 'not a thing' - they say two things: home is 100% complete at close, and once you get a closing date, they get it all done... they did not. We got mirrors the day we closed with keys in hands, had drying paint and the house was absolutely filthy (dust on blinds, floors, walls, etc. and the house just wasn't' cleaned at all, sadly). Following that, we are two months in and still have open items. Our sales guy won't take our calls, our project manager won't respond to us and the manager or our PM has pushed us off to the client care team (who is great thus far, Anthony is actually getting it done). But we have items from filling in gaps in the garage concrete floor to fixing our floors that are not floated well or secured down to dry wall fixes that pictures were taken several months ago. We have also had 2 full water leaks thus far in the house as well as electrical issues and AVAC issues where the house wasn't balanced. Overall: it's a nice house with a sturdy framing and nice features. But the overall process to get everything up and running is a process within itself and the fight to get left over items closed is a battle. Do not sign the check until it's complete, if you can afford to do so (if you have a place to live). ... More

Make sure you get everything completed before you close. Once you sign off, all the promises to get punch list items correct fly out of the window. I am now on month 2 and its like pulling teeth to get a response from anyone. When I do get a response, more promises that are not fullfilled.

Nothing..no proper response to issues

The priority is house is closed (or) not. They don't care about the buyers. what issues they will have (or) not ? Example: they will give u 0 wood like ties. They will not give you extra bricks, paint ...issues after reporting will be addressed later ..Quality of construction is also not upto the expectation...They can do much better.

An experience that was scheduled to be a pleasant one turn out to be simply terrible.

We bought a Pulte home in Gramercy Park. Due to market conditions we did this via a virtual walkthrough with our realtor. There are many pro's & cons to the house & the builder. We did not make selections for the house during construction. I am attempting to be fair. This is written 8 weeks after occupying the house. If possible, I will update this review later on. PRO: Overall design is good in terms of layout, windows, space utilization, curb appeal of the building, and lot layout. Value for the area is in line with comps. General construction is acceptable & in line with expectations. House has a watering/sprinkler system for the landscape and also (we are told) to assist with Texas issues regarding settling due to dry ground. We used Pulte Finance & Insurance. Both were exceptionally helpful and responsive to our timeline needs. CON: Some fit and finish is subpar, and appears resistant to correction. Cabinetry is very basic quality. There were issues with cabinet installation, color consistency, finish (nails/caulk). Second floor has squeaks will require correction. Garage concrete pad sloped incorrectly, has an 3-foot area near a corner where water from vehicles pools & sits, does not run off to outside. House was labeled "smart home ready", but this only meant cat-6 wiring was run to a central box. Box is small for necessary equipment. HVAC Zoning for house is only upstairs/downstairs. More zones appear needed due to solar changes through the day. Design includes a large window over stairway (a good feature) which recently acquired a full-length crack, we suspect the window is not installed to accommodate house settling and expansion due to weather changes. DESIGN DEFECT: Optional 2nd floor master bathroom with master walk-in-closet was included in this house. This was a major feature we felt contributed to the price of the home. The design places the closet as a full bump-out on the second floor, creating 4 exterior sides (3 walls, floor) and the common wall with the master bathroom. This closet is insufficiently temperature controlled and is up to 20F different than the house, even after adjusting HVAC supply to area. With house set & acceptably maintaining 68F, exterior temp 28F, closet was 50F. This also chilled the bathroom by appx 10F. Cold is conducted into master bathroom which causes expansion/contraction of ceramic floor tile. Tiles are already popping/loose, we are wondering how this will be fixed permanently given that the cause of this is the heating/cooling difference over time & from other house materials. Neighbors with same house feature have reported the same problem. This was winter, we are wondering what will happen with heat in Texas summer. If you choose this option, I suggest you ensure the builder indicates how it will be prevented. ... More

We got a good deal our house, but if you're OCD in any way, don't go with Pulte. The longer I've been here the more I've noticed how the air vents, lights, outlets, etc. are not lined up with each other which is shocking. The trim board is literally cardboard and doesn't seem of high quality. Also, we had an issue with a door handle not working within the first 30 days. The builder just dropped the parts off at our door for us to fix it ourselves. He didn't ring the doorbell or anything. That was also shocking to me.

We still haven't had our 30 day walk through where we do have areas of concern. There will always be doubt due to how the buying and follow up processes have been executed. This probably will fall on death ears.

Finishing is terrible, be it out doors or indoors.

seles rep was GREAT, the tour of the neighbohood really nice too, the visit to the desing center was very nice and easy however once they started actually building it all went to crap project manger was terrible, his ownership of mistakes and poor workmanship was close to not existent! zero attention to detail - multiple closing reschedules, poor attitude and responsivenes to issues, aweful expreince it seemed like he was working for the tradesmen as if they were paying him and i wasnt the customer whose oppinion and work he should be taking into consoderation....

Some items are half complete, Pulte to ensure all items are working fine before handing over, For eg, Irrigation systems are not working fine in almost all houses closed, Lot of heater/AC issues. Paid upgrades are not done in some cases.