Pulte Homes Reviews in Dallas, TX

I wouldn't buy another pulte home.

Ever heard the saying, “The devil is in the details,”? Well it’s so true for this house. It is evident in every aspect of this home that this was a rushed, careless job. From large chunks of debris being found in the yard that they laid sod over, to missing chunks of sub floor underneath the laid carpet, to paint stains all over the wood look tile floors and in our black granite sink. We have baseboards that have chunks of wood missing that were painted over and not repaired. Flickering lights in the powder room. Mud or dirt on the baseboards that were painted over instead of being cleaned. The mortar on the exterior brick is sloppy to say the least. Door strike plates that don’t fit the groove they were placed in. Window screens not secured. Paint splatter all over patio fans. Nails from tack strips on stairs not properly being installed, poking our feet as we walk. The cleaning of the home prior to move in was minimal. There was so much dust and dirt still left to be cleaned. We were told that our issues were merely cosmetic in nature. While that may be true for some of the issues, it wasn’t true for all of them. And even so, the “cosmetic” details are still a part of the experience. You walk into the model home/sales office expecting to live in a home that is as immaculate as they portray, but that’s hardly what you’ll get. And we understand that everything wouldn’t be perfect, but there are issues in this home that loudly profess that they didn’t even try! I think that’s the most insulting part. The lack of effort feels extremely disrespectful from a customer service perspective. I would like to add that Mauro our field manager was very attentive to our needs. But, he could only do so much. So, we do appreciate his efforts. ... More

Daily I have to pick up trash left by construction that they toss water bottles and food items, that should be picked up

Sales person stopped us from paying earnest and later hiked up the price.

Bad experience not recommend to anyone

sales agent is only working for commission and never care or communicate about the changes in commitment to the buyer. very irresponsible and not trust worthy. As a first time home buyer, I had worst experience with the sales agent that I went through. because of such agents, pulte gets bad reputation.

Pulte Mortgage: I felt so bad and never expected this from Pulte, I felt ssooooo stressful while entire process, they keep me hold for 60 days, and never move forward keep telling me will get underwriter approval in next day. every single day keep hearing same answer and finally they rejected my loan. I went so stress, sleep less nights and felt night mare, upset with pulte that I brought home with them. Sales: They failed to keep all things aligned together and even threaten me multiple times that they are going to cancel my application. even thought its Pulte mistake as they hold me for 60days, once they rejected my application, sales people gave me 30 days to go side. Tim and Steven: I felt I am blessed with those two people I met in my life, they both are just like Angles and Saints, they work really like out of box. ... More

Never trust the Construction manager. He will hurry you up in signing the paperwork before buying. Beware. We made a mistake of believing him and signing the papers. Pkease get inspection done. He will try to get you and intimidate you in not getting the inspection done telling you that you don't have to get it done. I still have the recordings of all e conversations I had with him. We are having so many issues with the house. They will take forever to get back with you

This process was a total Nightmare many sleepless nights shedding of tears very stressful. As a 1st time home buyer this was suppose to be an exciting experience mine was the total opposite. I totally understood that a Pandemic was/is going on and materials was hard to get and slow to get but the ideal of taking the few options that I had away. I mean the price you're paying for the home you would think you as a buyer can have a little more say so. I have so many issues I have encountered with this home buying process it's not even funny. I was so close to backing out at the last minute. I chose brick color for my home unfortunately they weren't able to get them so I get a text with a picture of some red bricks they told me they were using nothing close to the color I originally picked out. What a bummer that was. I didn't get no option on another choice it was take it or nothing until I put up a fuss about it. Those bricks they picked out looked to be obsolete why would I wanna drive up to a home with those color bricks like really. Then I paid for an upgrade to stainless appliances to find out the put stainless steel silver microwave and dishwasher but the range was black stainless steel which didn't sit right with me. I asked the building manager about it she informed me that the model number on ny contract , the range & the website was all the same after doing my own research it was not correct then wen it was brought to her attention I was informed by her that it wasn't available for them to purchase. I asked her if they wouldn't have found me the correct range to match the dishwasher and microwave was they able to change it out to where all three appliances match I was informed no. I had to keep that. The fact that they just put it in was unacceptable again another option was taken away you get that are nothing. Then I did a walk thru about 2wks b4 closing and some issuse was pointed out that needed to be fixed. Then another walk a week b4 closing the list was even longer than b4. As the building manager if you have people/ contractors working for you and what they do reflects you the right thing to do is making sure you're staying on them to make sure things are getting done and done correctly and professionally. These people just had everything a mess paint left on things it was a lot of little stuff they could've done better. Then everything that was not corrected it was blamed on the Pandemic like what do the Pandemic had to do with getting the place cleaned up ready to move in. I could go on and on about this whole stressful experience but I'm just gonna stop here cause as I sit and type this just getting me mad and upset about all I went thru with this process. Just know I was not happy with it at all it was a total nightmare and it has left me with a whole lot of bad vibes from all I had to endure. ... More

I see many issues after my closing date and I discover new ones everyday. You need yo make sure that your craftsmanship is high quality. Unfortunately, that is not the case. I have the switch of disposer in my cabinet. But why? I have unpainted portion of a wall. I had a door that was impossible to lock now I can lock it but door has a bad alignment now. Please make sure you pay particular attention to details.

I raised a ticket with customer service for uneven surface in by backyard and the drain holes are too deep inside. Warranty manger came here to inspect but didn't took any action on my backyard, I raised the ticket even before the warranty period. After few days I raised the ticket to fix the backyard and Ron stopped by and had as look and we came to an agreement that my lawn need to be fixed but later on he said that he is not going fix it because my 30 day warranty is completed but I raised the ticket with in 30 days. If you guys can help me in this it will be great because I paid premium to the lot but still after that I got uneven backyard. Please take it as Serious because I raised the ticket even before the warranty period. ... More

UNRELIABLE! I hoped he would be different from all the others I've worked with, but sadly, he's not. I believed he would stand by his word, but he turned out to be just as dishonest as the salesman I was dealing with and his manager. It feels like everyone in this organization is colluding to mislead and deceive buyers, and it's truly disheartening.

Purchasing a home with has been terrible and nightmare experience. Don’t fall into the trap what was promised was not given .there are so many best builders out there go with them . Completely disheartened.

I can go on and on about the horrible experience from the process of applying to the quality of the home. Worst builder ever. I honestly should have bought a highland home.

Do not expect same as they treat you in the beginning. They will treat you great and make you feel like the entire home buying process will be fast and easy in the beginning but that is wrong . They will guide you to get mortgage from their own company with more benefits and easier process which is not correct . Pulte mortgage is even more worst . I will recommend to use outside mortgage . They have postponed my closing more than 5 times . Loan consultant’s wrong guidance made the whole home buying process and experience worst . On the construction side there were some electrical and pluming issues but they came to fix after my request. ... More

We had electrical problems, plumbing problems, ac problems and many more. What a joke of a builder you are

Facing issues on many areas. First of all the build quality is very poor and finishing is not good at all. I will explain this in detail. The issues which I have stated at walk through wasn't cleared when they handed over the keys. The main front door was tight and they replaced it but I had to wait more than a week to get that fixed. Still I'm having issues with the door. Also the storage door at downstairs and the sliding door of closet got broken after first use. Light fixtures are not properly aligned in many areas. 2 stations on sprinkler system is not working. Everyday Im seeing new issues. Overall I'm not completely satisfied with the purchase and will recommend to ... More

i went to level 4 cabinets because they mentioned they cabinets dont have seperation but handed me 3 cabinets with seperation and no one is responding to get the issue resolved..

No proper response and rushed me for closing and no price matching

Unfortunately, I ignored the bad reviews I saw and I regret that now. From the sales process, to the building/construction process, to now my experience post-closing has been terrible. Given how much I paid for this home, the quality is not there and they know it and just don't care. When you point things out, they minimize them and act like it's completely normal to move into a brand new house with defects - or just ignore you. Even after upgrading most things, the materials are so cheap (quality not price). Getting them to fix the issues is a whole different story. They are not responsive and you are left to follow up with trades on your own. Even after they tell you they will do something or call you, they just don't. I seriously considered just selling the home immediately because I'm so unhappy with the quality and substitutions they made (without my approval). Every day, I find something new that was constructed poorly. Other builders may have similar issues, but at least their customer service is better. They care and will at least fix the issues once identified. Read the reviews from different sources and know they are telling the truth. I wish I had given more weight to them. ... More

PULTE dropped the ball and almost every single part of the process of us buying our house from the first conversation to the 30 day inspection after we moved in. Sales people didn’t communicate deadlines and we were left without structural options we said we wanted. Mortgage company is arguably the worst customer service I’ve ever had ANYWHERE in my entire life. They consistently lost our documents and made us resubmit them, changed things at the last second without communicating to us, and dragged a 1 month process out for 9 months. Craftsmanship was subpar also. Cabinets hung crooked, electrical outlets not straight, holes in the drywall, cracks in the baseboards, unpainted baseboards, broken window. All these things should have been discovered by our construction manager when he did a walkthrough and fixed when we did our walkthrough before moving in but only 2 of the 10 issues we outlined in our walkthrough were actually corrected. PULTE consistently blamed the pandemic and the laborers they hired and never took responsibility for their poor work in every single step of this process. If this ever gets posted and you are reading it do yourself a favor and look somewhere else. We were warned before we started the process and we didn’t listen. Don’t be like us! ... More

Very bad design and very poor quality

They are building so fast they don't have time for any issues that come up. We waited a month for an electrical issue to be fixed, never have received touch up paint, yard wasn't inspected after freeze during winter for plants/grass that died. Paid top dollar for a house that is mediocre at best.

This house took 7 months longer to build than anticipated. Sloppy, dirty, incomplete work. Horrible attention to detail. I closed 2 months ago and there are still broken cabinets that need to be fixed and the microwave/oven combo is still MIA with no ETA. You have to beg for updates. Everything that I pointed out and placed blue tape on during the walk thru, either didn’t get done or I was told by Jose that nothing could be done about it. The things he promised to get fixed, never got fixed and they just went around and removed the blue tape but never fixed the items. I am a single mom who works full-time and I worked very hard for this house. I absolutely feel as though they are taking advantage of me by giving me a sloppy, incomplete house and just sitting on it knowing I don’t have time to hound them everyday for what should have been done in the first place. I am still scraping paint and grout off of tiles, handles, carpets, walls and fixtures that it doesn’t belong on. Sloppy, sloppy, sloppy. This is the 3rd house I have built, the most expensive and the worst quality. I would not recommend Pulte to anybody. ... More

My experience with Pulte has been extremely poor. It started with delays due to the pandemic which I understand but then there was a sudden rush to close by 9/30 on the last day of the quarter. The house was not ready at the time of the quality walkthrough but the field manager rushed the fixes by himself so that closing could go through. I was told that a lot of the issues will be sorted within the first 30 days but that 30 day walk just ended up being a lesson in Pulte warranty coverage and I got a very good sense of Pulte’s approach to customer experience. They lack accountability and the attention to detail is poor. According to Pulte if they gave you a roof, walls, windows and doors their work is done. I submitted a survey directly with Pulte sharing my experience but literally no one was interested to follow up other than the field manager for whom the survey had performance related impact. ... More