Pulte Homes Reviews in Dallas, TX

We bought a Pulte home in Gramercy Park. Due to market conditions we did this via a virtual walkthrough with our realtor. There are many pro's & cons to the house & the builder. We did not make selections for the house during construction. I am attempting to be fair. This is written 8 weeks after occupying the house. If possible, I will update this review later on. PRO: Overall design is good in terms of layout, windows, space utilization, curb appeal of the building, and lot layout. Value for the area is in line with comps. General construction is acceptable & in line with expectations. House has a watering/sprinkler system for the landscape and also (we are told) to assist with Texas issues regarding settling due to dry ground. We used Pulte Finance & Insurance. Both were exceptionally helpful and responsive to our timeline needs. CON: Some fit and finish is subpar, and appears resistant to correction. Cabinetry is very basic quality. There were issues with cabinet installation, color consistency, finish (nails/caulk). Second floor has squeaks will require correction. Garage concrete pad sloped incorrectly, has an 3-foot area near a corner where water from vehicles pools & sits, does not run off to outside. House was labeled "smart home ready", but this only meant cat-6 wiring was run to a central box. Box is small for necessary equipment. HVAC Zoning for house is only upstairs/downstairs. More zones appear needed due to solar changes through the day. Design includes a large window over stairway (a good feature) which recently acquired a full-length crack, we suspect the window is not installed to accommodate house settling and expansion due to weather changes. DESIGN DEFECT: Optional 2nd floor master bathroom with master walk-in-closet was included in this house. This was a major feature we felt contributed to the price of the home. The design places the closet as a full bump-out on the second floor, creating 4 exterior sides (3 walls, floor) and the common wall with the master bathroom. This closet is insufficiently temperature controlled and is up to 20F different than the house, even after adjusting HVAC supply to area. With house set & acceptably maintaining 68F, exterior temp 28F, closet was 50F. This also chilled the bathroom by appx 10F. Cold is conducted into master bathroom which causes expansion/contraction of ceramic floor tile. Tiles are already popping/loose, we are wondering how this will be fixed permanently given that the cause of this is the heating/cooling difference over time & from other house materials. Neighbors with same house feature have reported the same problem. This was winter, we are wondering what will happen with heat in Texas summer. If you choose this option, I suggest you ensure the builder indicates how it will be prevented. ... More

Bill the construction Manager is amazing. He made me feel so confident in the pulte Brand. After this whole process I consider Bill to be a trusted family friend. Alejandro was great. He answered all my questions. Informed me of what would be the best options. He always gave great advice. Pulte should be honored to have such great people working in this company.

Not quite sure why I never built a new home before?? The process was straightforward and very affordable! We have been in our home for a little over a month with only one concern about the final check process. We love our home- the floorplan is perfect for us and 2700 sf really feels bigger than our previous 3200 sf home. We are happy with Pulte and hope to never have to build again, but when we do, we'll be checking in with Pulte!

The home was one of the best builded home I’ve seen. Pulty builds high quality homes. They do not cut corner.

Great sakes staff, very attentive to your needs.

We had a very good experience building our home with Pulte. Our builder was David and he kept us informed and updated weekly about the progress being made on our house. The time it took to build our house was just what they told us from the beginning and they were on time and delivered it to us just as promised with attention to all the details and very excellent workmanship. David explained everything to us about things we needed to know when we were going to move into our new home after we closed. Closing was also a breeze. We're quite happy with Pulte.

I love my new home

Compared to other builders around the area Pulte homes have outstanding quality on materials and the way the house is built you can see the quality since they are laying down the foundation

Over all things are great but after living in our house for a few months I’m noticing a lot of minor issues.

Quality awasn’t up to par with what you expect from a new home. Appliance broke within a week of moving in, finding minor issues every day. House didn’t appraise at selling cost, builder didn’t budge on price, etc.

Unique house. Great floor plans !!

Pulte has provided the best in building, I've ever seen. Quality is what I ask for, and quality is what we got from begging.

They are honest and clear and does not gives surprises at the time of closing. Highly recommend

I would Recommend to family and friends

This is the first home that I have purchased; I love the model and had a blast at the design center. The fact that we somehow managed to stay on a 6-month building timeline during COVID -- especially when supply chains were halted for weeks -- was pretty incredible. I have to assume that this was largely in part because of our project manager staying on top of things throughout the process. We are very happy!

Sales representative and field manager were very knowledgeable, responsive and trustworthy!!! Answered ever call and question, throughout the process. Great customer service, professional, and responded promptly. I learned a lot about the process of building my home and the energy efficient qualities that Pulte homes offer. #1 in quality and service! Great job Pulte!

No one is held accountable. One of the workers was smoke pot. Grant makes excuses and just tells me to cover up the faulty work. Things were not built to standard. You will be hearing from the VA construction building office within a week

Our home buying experience was exceptional thanks to David. He made sure that any concerns we had were addressed in a timely manner. Every step of the process was a pleasure!

From beginning to end, Pulte has been extremely amazing! The home built for us is top quality and every employee showed great customer service! We are so happy to own a Pulte home and would highly recommend them.

Stay updated on the progress and what's going on. It helps to eliminate the final processes.

I still love the decision I made towards purchasing this home. There’s several things that are pending to be fixed since I moved in about two months ago to be fixed.

Pulte is very reliable and time cautious

Great experience. The field manager was great with weekly contact and available anytime. Choosing the options in the build center was really easy and worked well. One minor issue early on was responded to immediately.

Working with the builder was a great experience. We learned a lot about homes and they were quick to respond to any questions we had. We did have a few challenges throughout the process, but we are overall happy with our home purchase. Our biggest disappointment was narrowing down the closing date. We were given a rough estimate - 30 day window and we’re assured that it would be closer to early to mid October. Our apartment lease was up in September, so we decided to extend a month on our rent, only to turn around and close in late September. We asked for a different date and the response was a hard no. No explanation given, just a no. We ended up paying an entire month of rent because of their unwillingness to move the closing date. ... More

We had a great experience from start to finish with Pulte!