- New homes
- Pulte Homes
- Reviews
- Fort Worth, TX
Pulte Homes Reviews in Fort Worth, TX
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What Fort Worth Homeowners Have to Say About Pulte Homes.
Read all 106 verified reviews from homeowners that built a new home with Pulte Homes in the Fort Worth area. Fort Worth homeowners have rated Pulte Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Fort Worth Area
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Customer Reviews
Lack of follow through and communication.
- Jasmine S.
- Verified HomeBuyer
- October 27, 2021
- Fort Worth, TX
Go elsewhere. They’ll show an excellent finished product and fall short at execution. If I hadn’t walked the house each week there would have been additional structural issues that would not have been addressed until closing which at that point they’ll promise you anything to have you close. Our closing was delayed due to lack of HVAC oversight leading to water seeping between the first and second floor through walls. We still have several open punch items that have yet to be addressed and we have been in the house for 2 months now. We were told the outstanding punch items would be completed ...
Pulte Homes responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Title company was absolutely amazing. My agent called and walked me through what was needed. She had a wonderful personality and was genuinely nice. This was THE best and most professional part of my entire experience.
- LaToya W.
- Verified HomeBuyer
- July 06, 2021
- Fort Worth, TX
This was my first time building a home and what should have been a happy and exciting experience turned into a complete nightmare shortly after I started. My loan officer Tyler, was the most unprofessional, rude and condescending person I had ever worked with. However at the same time my loan processor Erin was amazing! She did everything she could to minimize my contact with Tyler. After close, it was one problem after another. Hvac system was installed invoice, a technician has been out to my home every week with no resolution to the problem. I have a shower that leaks daily because it ...
Pulte Homes responded:
We are so sorry to hear that you have had so many problems after closing on your Pulte home. We would like to help address those unresolved concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of these concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Wouldn’t recommend Pulte
- Anonymous
- Verified HomeBuyer
- October 23, 2021
- Fort Worth, TX
I wouldn’t recommend Pulte to my worst enemy. The seller I worked with kept on forgetting things to busy trying to rush the deal. I brought 2 others when with me when I selected the home and upgrades. I requested irrigation systems to be installed. The seller failed to include that. I found out 2 weeks before I close and they did not approve the add on later. The builder manager told him it can be installed. Now I am shopping around for an irrigation system. Most home builders in TX already include irrigation without being requested. On top of that my grass is dying since it wasn’t being ...
Pulte Homes responded:
We are so saddened to hear that this is the experience you are having being this is certainly not the experience we want you to have. We would like to escalate these issues to our escalation department to try and make things right. In order to do so we would need for you to email us a brief description of the issues, your contact information and address to customersupport@pultegroup.com.
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Personnel
- Joseph M.
- Verified HomeBuyer
- June 09, 2022
- Fort Worth, TX
Everything was a lie the price on the value of the home is off $262,000 you made extra in profit the work and ship was poor had nothing but problem since I moved in over 34 of them and they’re still not solved
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad Experience
- Colby R.
- Verified HomeBuyer
- January 12, 2022
- Haslet, TX
The list of issues is extremely long. I will save everyone the time and just say, I will never build another home with Pulte.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible/ Poor
- Antonio A.
- Verified HomeBuyer
- June 02, 2020
- Fort Worth, TX
Pulte was the worst experience ever from the time we started to the time we closed. The communication throughout the entire process was horrible. The only ones who were great was the design center. Our person who was in charge of the house during the process of it being built was Jackson. He failed many times at communicating things to us, fixing issues we had and staying on top of the workers. A couple of times when we came by during the build the workers had their children while bricking our house and then the end result of the brick on our house is now being fixed after being fixed 3 times ...
Pulte Homes responded:
We appreciate you taking the time to outline your experience although it is disheartening for us to hear. We are so sorry you have had a frustrating time working with our team and are left unhappy with your new home. We would like to assist and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch to discuss further. Thank you. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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