Pulte Homes Reviews in San Antonio, TX

My wife and I purchased this new home when we moved to Texas from Georgia. The house has major air conditioning issues to this day that have not been corrected (12 A/C service calls), there have been multiple issues that had to be addressed that should have been caught by the builder before we closed yet were identified after closing, the master bedroom closet shelves collapsed, and the overall effort of the Pulte team to address customers concerns with their new homes after closing is below average to say the least. My experience with Pulte with regards to repairs after closing has not been very pleasant due to excessive issues with the house that drove multiple repair visits. To put this review in perspective, we have been in the house less than 2 months and have experienced more issues with this house in this short period than we have with all of our other properties combined over the past 5 years. The field level Pulte team and managers are nice, courteous, and professional when dealing with customers, but seem to be lack the authority to make repair decisions or they are too apprehensive to make the decisions when the repairs are clearly needed. Customers expect what they pay for which is reasonable yet I don't feel like Pulte focuses enough attention on customer requests after closing. I hope that the future Pulte homeowners have a better buying experience than we had with Pulte. Good luck to you all. ... More

Nice employees but poor company & quality. Still scraping paint from tiles, lots of flaws in paint job, drawers don’t close properly, electrical issues (lights in kitchen won’t work after 3.5 weeks of use), washer not functioning properly (part of deal)...the list goes on. I made a mistake purchasing a new home from PULTE. Love the neighborhood but with I had gone with a different builder.

1. The walls are thin - no privacy . 2. Built in trash tray tilts. 3. Gap between kitchen cabinets. 4. Marsh beside house after every drizzle or rain. Entry into the backyard from outside is not possible/accessible. 5. Debris sticks to kitchen sink - will not flow toward the drain. 6. Garage door is extremely loud. 7. Six Lights/lightbulbs designed for longevity have gone out within 30 days. 8. Secondary master shower door drips when open 9. Garage niche looks like an error in design. 10. Utility closet has no shelves nor hanging rod. What am I supposed to do? Stack to the ceiling? 11. Guidance with setting up doorbell and front door lock would have been helpful. 12. Door to secondary master bath opens awardly. 13. For the price, a light in both pantries would have been helpful. 14. Why were towel bars placed above the toilets? 15. For the price, no ceiling fans? This is Texas! 16. When one exits a vehicle in the driveway, he/she steps right onto grass. 17. Drafty windows. 18. During rainfall, I have TWO waterfalls at my entryway. ... More

Completely horrible AC UNIT everything broke

Sloppy trades, especially painters. Cabinets in kitchen and bathrooms not installed properly, huge gaps, do not close like they should, peeling, bubbling. Caulking looks like a five-year-old did it.

Worst experience with the pulte agent

Karla never responds to messages. Home was not completed on closing. To the day still unfinished items not taken care off. Terrible customer service and built

We experienced unmet promises. Unmet deadlines. The craftmanship was poor quality throughout home. Had leak within the first week. Asked them to please bleach the damaged wood from the leak, since it was a bathroom leak, they did not. Had to do it myself. Had sink hole in my front yard, again I had to fix it myself. Still waiting for them to fix it properly. A huge safety hazard. The mason stone fell off the front porch within a few weeks of moving in. During warranty visits, we've had several already in less than two months, they've fixed some things and left others undone. Overall, not happy with experiences. We have been previous home owners in various parts of the country. This, by far, has been the absolute worst experience we've ever had. ... More

You don't actually make lemonade. If this was a Netflix series, my home buying process would qualify for the "horror" section. I could write several books about WHY YOU SHOULDN'T BUY A PULTE HOME. Unreal experience, that I wouldn't wish upon my enemies. I'm already planning on ditching my home and buying a different home, even with higher interest rates. DO NOT BUY A PULTE HOME.

First, I believe this is a reputable builder nationally; however, my experience in San Antonio was awful. 1 out of 5 based on the following: The builder represented the house was ready. I sent my inspection crew as a result. The house in fact was nowhere near ready. A day later the builder wanted to close on the house and insisted on keeping the closing date, while ignoring the facts. Then, during the last day before close, they increased the closing amount by $1500 to move more HOA funding fees to my column that even the title company showed them Pulte was obligated to pay on their end. The builder was unrelenting and ignored title and ignored my inspection company and closed the transaction on the date they chose. Because the house wasn't truly ready, the builder then spent the following week supposedly finishing the home. We then moved in two weeks later and found immediately that there was a large gas leak, and a significant water leak under the kitchen sink. Furthermore, the cabinets were damaged. We are now 3 months into our move and are still waiting for cabinets to be repaired. Many of the things the builder promised "if we close on time" have been ignored, such as the paint which didn't come through. I had to hire my own painter and purchase my own paint to complete the house. I would not buy from Pulte again. ... More

Bad experience. Every phase of construction was completed (fixed) with the absolute worst sub contractors. Pulte’s Framing was so cheap that they do not even use a top plate (2x4) on most of the interior walls. I even had to inform the builder that trusses were sitting on load bearing walls that Did Not Have a Top Plate. This could’ve been fixed when I originally told them. But no, they decked the roof, and shingled before they decided to fix the truss setting on a loadbearing wall without a top plate. By this time, three of the trusses had already broken due to the downward force of the roof deck and shingles. Pulte sent two Non-English speaking day laborers To lift the trusses up off of the top wall so they could install the top plate. The workers tried to use a 2x6 and a hammer to drive support underneath the trusses so they could install a top plate. I actually loaned them a 10 ton hydraulic jack to lift each truss to install The top plate 2x4 Under each truss. As a result of this inferior construction, three trusses were broken due to the weight of the roof decking and shingles that had already been installed. Sheet rockers were nothing more than a day laborers that were hired by subcontractor to come in and attempt to sheet rock the house. Absolutely the worst sheet rock job I have ever seen in my 60 years of being around home construction. Tape bed and texture subcontractor did not use tape on many of the joints in the ceiling. I have never seen this done in my entire life. I paid $550 extra to have the kitchen vent vented to the outside. Pulte subcontractor miss located the outside vent arrangement so it was not where we’re supposed to be. Instead of fixing it correctly, the installer came in with tinsnips and cut out the metal ductwork and patched on A piece of sheet metal to try to correct the location. I told them I would not except that, because I had paid over $500 to have a proper exterior vent for the Vent a hood. It was eventually corrected by installing a Nother exterior vent box. Trim carpentry was pathetic. In setting cabinets, they actually used a hammer to knock holes in the back of the cabinets for the water pipe and drains penetration. Inaccurate cuts on the baseboard trim we’re left for the painters to fill with cock. Painters smeared cock on many of the door jams and then just painted over it. Pathetic workmanship. If you have read this statement to this point, you can get a feeling of what I think about Pulte‘s construction. I actually sent photos to the CEO of Pulte along with two senior vice president‘s in an email. I don’t know who forwarded the photographs to the San Antonio office, but the next day I received numerous calls from San Antonio Pulte office assuring me that all of these problems would be fixed. Well, when I pay top price for a quality construction home, I don’t think things should be fixed. I think they should be done correctly the first time. I have photos of everything I’ve talked about here, plus a whole lot more that I haven’t mentioned. I just don’t have time or the wheel to go through item by item each deficient steps that were taken during the construction process. I will sum up my statement by saying this, just as I mentioned to the CEO of Pulte, the word “quality” and Pulte should not be used in the same sentence. If you know of somebody considering building with Pulte, unless they are somebody that you really don’t like, don’t let them contract with Pulte to build their new home. ... More

Poorly built home, no quality control.

All started well with the sales but after construction started seems to be when it started to fall apart. When I can tell there are glaring issues w/the quality of work (I don’t have a construction background) & bring it to their attention & it’s repeatedly ignored or we are told it’s fixed when clearly it isn’t we should have known it wouldn’t get better. Clearly crooked framing of windows, stairs that are uneven & poor materials used, extreme use of caulking used around light switches (which is a no-no), poorly mixed grout, all around sloppiness & such a lack of concern that this will be someone’s home. ... More

No other way to say it. This has been an extremely disappointing and regrettable process. What started as my family building our dream home quickly turned into the most stressful time of our lives. And no one at Pulte seemed to care. The process started ok, Aiyana in sales was very up front about what was included and provided the quotes with upgrades we knew we wanted as well as upgrades we were considering so we could budget accordingly. There were a few surprises when we went to sign and just after we signed about changes that needed to be made to fit code. The big one being that we were told after we signed that we needed to add a second water heater or go tankless due to code. This seems like it should have some sort of warning built into the program to notify sales and the customer at the time of selecting an upgrade if there is an additional change required. We have more bathrooms than we need because we want the space for guests. Seems strange that having enough hot water is a code issue, but also that we learned of it after signing. But at this time, we were so set on having the on suite for the bedroom upstairs that we didn't want to remove it. So, we reluctantly decided to remove another upgrade because of wanting to stay in budget and having to add the tankless water heater. We are disappointed because we would have much rather the bay window and it was spun to us that Pulte was doing us a favor for waiving the fee to remove the bay window. I am in construction and customer service. The proper play here would have been to upgrade the single water heater to accommodate or supply the second one for free. Forcing us to pay for an upgrade after agreeing to the price was not right. The next major disappointment came when we went to pick out finishes and the cabinet color we wanted was no longer available requiring us to upgrade all cabinets to get a color we didn't hate. I understand colors come and go, but to only have one color option in level 1 cabinets when brochures showed 3, is unacceptable. We are not over the top people but in our $400k house we wanted something more than the blah oak that you see in a rental property. And being a builder suppling houses at $300k+ you should have more than one option included. Things continued to go down hill from here. Framing was ok, myself and my inspector had to point out multiple spots of damaged trusses and damaged studs that were obvious if someone took the time to walk it. Aaron was the site manager for the framing stage, I don’t know if I ever met him. Just gave me updates when it was convenient for him or when I asked. Then started the finishing stages. I met Steven on site to talk through the next part of the process. Standing in my kitchen he gave me the flyer of the process and promised things would be better and more communication and this would be a great experience… all lies. Decent communication happened for a couple weeks then it stopped. I understand no one wants to give news that materials are delayed, I’m in the industry, I get it. But instead of telling me the truth, again, it was all lies. Things were slow and not good craftsmanship. There was a long delay in finishing the exterior brick of my house. Was told it was due to materials shortage, problem is the brick was sitting in the front yard, where it had been for weeks. Then was told it was a labor shortage, even though my realtor and I both witnessed multiple crews working on houses on my street that were not as far along as mine. Finally found out that two subs were arguing over location of the overhang above the garage… After finally getting a closing date and putting in my 60-day notice at my rental, allowing me to have a month overlap for moving, most work stopped. My house had too many items to count still outstanding but multiple Pulte people told me we would still close in two weeks. I kept getting the “you’d be surprised at how much can get done in a week”.. problem was to get items done crews had to be at the house. Turns out to get a driveway poured you need a permit, and that permit takes 4-6 weeks so you cant pull the permit the week of closing… someone messed up. So we obviously didn’t close that week, so closing was bumped a week, again we didn’t make that either still no permit to pour the driveway. Yes there were many other outstanding items but it seemed that trades would go to other houses because with no driveway they knew the house was not going to close. So closing was bumped another 3 weeks to the end of the month. Pulte ensured me that we would close. Items still were not to my satisfaction and still items to do but I reluctantly close on Thursday April 28th , with the guarantee from Pulte that all items would be completed by Friday April 29. As you can guess by now that did not happen. Many items were not finished so members of crews and Pulte continued to come in and out for weeks. Forcing me to take time off work or work out of the office so someone could be present at the house. Finally got Ryan involved who walked the house and took some notes and again promised items would be finished. But made a lot of backhanded comments about making sure I had the warranty contact info… Again, why am I having to do a warranty claim for original scope? Here we are a week and a half later and some of the items are still untouched. I paid extra for bottom trim on my cabinets, that still has not been installed. The premium crown that I had installed is cracked from nail pressure too high. Most of these items are things that Pulte should have seen, or if there was a good relationship with the subs, they would not let bad quality go. The leash is too long for some of these subs. If Pulte did a better quality check and made them go back and fix items with no additional compensation, they would do better on future homes. They know they can skate by and do it to take advantage of Pulte and the homeowner. You ask for something to be fixed and ... More

From day one we have been Mis-lead, flat out lied to at times, treated like just another number, given a bunch of lip service and have been extremely frustrated throughout this process. We have been closed for over a month now and STILL have issues waiting to be fixed from closing. I could list of probably 20 things that were incomplete prior to us moving in and have not been taken care of like we were told they would. I can’t even begin to tell you the things that I had to do to get this house ready for my family to move in to… the home wasn’t even cleaned up on closing day for us. We walked into a complete mess, trash all over inside, crumbles of dry wall all over the floor and countertops, paint all over the tile and in the grout, baseboards not completely caulked in areas etc.. As we live in the home we continue to find things wrong that appear to have just been slapped together. Just so sloppy of a job. No one cares- already collected the check. I hope this home lasts more than 5-10 years at this point. Overall just disappointed. When you spend as much money on a home for your family, you expect for it to be pretty near perfect- maybe my expectations were too high for Pulte. We did research and read how reputable this builder was- guess you can’t believe everything you read. Will never recommend this builder to any other friends or family. In fact, because of my profession and position, I know a lot of people- they all are very well of my experience and I’m sure that the word will spread. It’s a shame because we fell in love with the model home and couldn’t wait to have our home. Unfortunately, even after a month.. this house has not felt like our dream home like we imagined. There is still a ton of cosmetic work to be done around here. I hope other buyers have a better experience than we did. ... More

Pulte's sales person was good, but the construction manager and crews did a poor job executing and communicating. We were given a close date about a month or so out, and we jumped through hoops to prep and sell our previous home to meet that date. Leading up to close, Pulte did not disclose the poor quality of finishes throughout the home, even when directly asked. We disclosed our timeline for closing on the previous home and expressed concern about the timeline for closing on the new construction, ad we were assured Pulte would deliver quality on time. After extending close by a week (only a few days before the scheduled close), Pulte failed to make much progress despite promises to the contrary, and on the day of close we were shown a home rife with poor quality, from flooring needing to be replaced to baseboards not sealed properly, to walls bowing inward, to paint not being finished on basically all walls, to drywall issues, to float and tape issues, to the front exterior elevation not being correct, to an unfinished space in one of the bedroom closets, to all closet shelving throughout the home not being done correctly, to most windowsills cut improperly, to most blinds throughout the home not being cut properly or the brackets installed correctly, to issues with cabinets not installed correctly, to the vent above the stove not connected, to holes in the wall behind three of four toilets, to fixtures beings incorrect, to a fireplace not being installed correctly, to missing garage window panels, and so on. This is the worst new construction I have ever heard of, much less had the misfortune to experience in person. The worst part is that Pulte fully knew we had no time to make alternate living arrangements by the time we walked the home on closing day, so they effectively forced us to accept the house as-is or be homeless, which is not a choice for a family with three small children. Pulte did not execute the contract correctly and willfully misled us on the progress and timeline of the build so as to force us into a bad house that, two months later, we are still trying to get Pulte to fix. Buyer beware. ... More

The lack and workmanship whenever an issue was addressed The repair looks worse than the original issue Such as drywall and paint Missing vents and missing fuses in appliances Concrete chipped and scratched from running heavy machinery on horrible communication when issues needing repair are addressed

From day 1 it was poor craftsmanship and service. Literally not happy with any portion of this process. At this point I only view the structure (don't even feel comfortable calling it home) as an investment.

I am aware of the problem builders are having retaining workers and getting materials due to Covid, but the buyer is the one paying for this shortcoming. The quality of the build and workmanship is very poor, and the companies response to correcting these issues is lacking thus far. The warranty folks have stepped up and are trying to resolve the issues and I am hopeful they will make things right. It is very frustrating to spend you time waiting on worker to show up and correct problems that should have been done right the first time.

The workmanship is sloppy and lazy. All the finishes in our home look terrible and have issues. I’m terrified to think of things behind the walls that we can’t see. There’s no quality assurance and no follow up to reported issues. Do not build with Pulte. I wish I could move back to my DR Horton home.

Really poor, cheap and low quality both material and workmanship. Very disappointed and regret chooses this neighborhood. All other reviews that I seen on google and etc is true. Moved here not even 2 month concrete at patio is cracked and leak plumbing near garage door. Hopefully this not happen to other people/buyer because we spend a lot of money and we don’t get what we expected. Always lot a good promise at the beginning, but the truth is way different. Good question, It’s brand NEW HOMES guys, why have a lot an issue? Hope someone take this seriously.

The quality of work is very disappointing and for the price we paid we expected something much better

Problems!!!

So many issues with this house and moving in was the hardest. Broken promises from the builder who lied to me and feel tricked into buying a PULTE home

Construction managers had poor commutation throughout the process. Most importantly the quality was poor. Paint and stain was spilled all over the tile floor and carpet. Things that were supposed to be fixed were not. Closing was delayed and should have been delayed again. The cabinets came off the wall right after moving in. Poor workmanship overall. Better off going across the street to Ashton Woods.