Pulte Homes Reviews in San Antonio, TX

Love the design of the home, love most of the materials used, but I would only recommend going with this builder or any other builder if you having nothing but time, patience, and not be in a hurry to complete. That being said… The build took 1 year and 1/2 years to complete. Had I not paid beyond full price for this home considering the current market, I would have been more forgiving and flexible with the quality of the home. I do understand supply constraints and labor shortages, but Pulte really needs to figure out how to hold their contractors accountable for their work. The roof was installed in an amateur fashion, missing caulk on siding, missing or amateur fashion interior caulk, missing door hardware, frame missing hangers (held up by a couple nails), etc. I basically front loaded all Pulte QC by paying inspectors $1,200 over the 12 month period to ensure quality. Even then, not everything was fixed with quality and appearance in mind. Overall, disappointed in the sales process. Once contract was signed and deposit made, I heard very little from Sales. I received upgrade/selection catalogue the day we went to the Design Center, so had very little time to make color/upgrade choices. It also would have been nice to discuss adding irrigation options considering the sod was laid at the end of May, missed opportunity there. I feel like I was being pressured to Close on the house when there were still +\- 38 items left to complete. My construction manager was understanding of the situation, however his manager was expecting me to Close on an incomplete home the next day. This is my second home build so I knew not to be in a hurry and was intentionally not limited by rate locks or having to move out of current place, I can only imagine how bad it is for first time homeowners or folks who have no other option but to Close and hope for the best. Finally, I think the community was short-changed on the amenities. The pool is tiny compared to other neighborhoods, and at $67 a month in HOA, there’s more that could have been done. The large electrical and cable boxes in every front yard is unsightly and makes the neighborhood feel cheap. Those boxes should be placed in backyards or designed with appearance in mind, but save a buck right. Thanks ... More

There are many high spot on wall and the ceilings where drywall was not finished for a high quality home. Trim finishing was poorly completed and caulking was used to hide some of the poor craftsmanship completed. A report was generated on 6/5/23 and I have not spoken to a Customer Care Manager as of 6/29/23. Wall and ceiling imperfection was noted on the walk through prior to closing.

Poor quality in the house.

Buying process was a hassle - closing date was moved several times without anyone contacting us, buyers. Ordered inspection, it discovered lots of issues with build. Nobody took it seriously although report was shared with builder. Construction manager couldn’t care less. Had to order 2nd and 3rd follow up inspections. They produced somewhat acceptable at closing date. Issues discovered after closing. Overall, not at all impressed with quality - not a single straight line with corners, sloppy workmanship all around the house - very disappointing. Impression was that construction crew didn’t care at all. Warranty issues not addressed or addressed poorly and not in timely manner. Several warranty requests are still pending and it doesn’t look like someone is going to action on them. Have to do lots of small repair things ourselves like regrout master shower floor as there were holes left where water escaled through holes in grout, caulk, touch up paint. ... More

There are lots of issues after closing mostly cosmetic but they are not being addressed timely broken sinks , fireplace rock falling out, doors and bathroom hardware not installed correctly, irrigation exposed , cabinet doors loose or falling apart, scratches on cabinets and appliances, floors were left with huge amounts of grout on tiles that was not cleaned out after the fact, blinds that do not work properly, paid for cabinet hardware that has not been installed 1 month and a half after closing, overall responsiveness to issue is terrible

Probably would not buy another Pulte product.

Process started off great but there was poor communication regarding delays in building process. Main issue is during final walk through several items had not been completed and they were noted on the closing documents. Builder states they would resolve but as of 30 days after issues still not completely resolved.

Pulte was a good company. I remember my friends houses 15 years ago with Pulte, they were excellent in quality. Now, in my own experience, the quality is from low to average. They are not into details anymore, you will see excess grouting, floor tiles are not even, walls corners are not straight electric switch are opposite and other stuff. This are the things that you see, the question is, how about the things that you don’t see, like the structure, framings, etc. I’m just hope and pray that everything is within standards.

Started off with a good experience, overall excitement and eagerness to move in. The neighborhood was oversold too quickly and then the delays started. Understandable for weather delays and supply shortages (who could’ve predicted the market and wood supply issue) what wasn’t understandable was the lack of communication and the excuses we ran into. For any issues or potential issues we brought up, we were told “it’s up to code” for delays we were told “you should’ve expected delays” on our walkthrough before closing-2 days before closing, we still did not have power to the house or AC- all things our neighbors had prior to 2 days from closing. The day of closing we did a walk through to mark where paint needed to be touched up and other issues. This should’ve been done prior to the day of closing 2 hours before closing. The house hadn’t been cleaned and the paint touch ups left paint on the tile floors and some on the carpet. Things were over looked and the home wasn’t cleaned other than vacuumed, prior to us moving in etc. We love the floor plan, but not the final product handed over to us. This is our 3rd Pulte group build- and by far the most disappointing. ... More

If what you are looking for is quality work with a builder who is proactive in satisfactorily remedying workmanship issues then this isn't the builder for you. The home overall is in good condition however the subcontractors used by the builder were primarily people who could fog a mirror not specializing in their specific craft and the quality of the work speaks for itself. The builder's idea of remedying the workmanship is far from what you would expect for a new home or from a builder of this magnitude. In fact, I would be embarrassed to resale my home with some of the work that was done to it. Thankfully we plan to be here for a few years so I can have the work redone. But yet again, this shouldn't be the case when purchasing a new home. I can't stress enough to be sure to hire your own home inspector through all the phases of your build. I can't imagine what they would've done or not done structurally now knowing what they did and didn't do cosmetically. ... More

A multitude of problems during the building process due to faulty, below standard construction. Pulte failed to hold their sub contractors responsible to fix major issues in our home and two months after closing we are facing major renovation work in our home to fix the problems. We have little faith that everything will ever be fixed properly. We were lied to multiple times about issues we brought up before closing with promises that these issues would work themselves out or they would be fixed. We thought the stress of this build would be over after closing, but I believe the worst is still to come. ... More

Very poor communication between your field Superintendent and customer. During final walk through house was no near completion. Never gained confidence and commitment from your Superintended.

Thought this would be a smooth move in. It was not. House was not complete and promises to fix took too long. Features paid for were not in place and were found at a later time. Some repairs are still needed after a month here.

My review is of pure disappointment! I have been in my home almost 60 days and I have yet to use my master shower. Hot and cold water lines were crossed and here we are today, August 20th and I still do not have a working master shower. Too upset to say anymore.

I love my home I think it’s very beautiful. Minor and some major concerns after only a few months living here. Construction was fast; however with speed they lacked attention to DETAIL. Half my electrical outlets throughout the house don’t work. Finding trash in the walls and outlets. Prepare to not have grass on closing date!

We were not able to catch issues at each step during the build. As you can imagine dealing with problems after you close, takes months to address all the issues. It has taken 2 months to address the14 work orders- that detail badly installed, missing or completely incorrect items put in place. When I say it feels like there was no pride in the work... one example is when there was a safety issues with the upgraded oven, when it was pulled out, we found sawdust, screws and other construction debris plus scratches in the upgraded cabnets- that were literally covered up!(which showed what little regard the workers have that this would be someone's home) We also noticed that most of the upgrade choices, we made at center, put the workers off their game as 90% has been incorrect, disregarded completely or put in place broken. Whats worse, when I pointed out one obvious issue, i was told "yeah, but its not as bad as the house around the corner"!! ... More

Quality of Final product is not good. They rushed the house and forgot to put time into details and finishes

11 months to build. Was told 8-9 months. The quality of the workmanship is horrible. Closed a month ago and still have outstanding items inside and outside that have not been provided or fixed as promised

In my opinion PULTE it´s a great home builder

Build process is ok. Putle mortgage never replies . Loan officer never replies and did not lock In rate on time. Home quality is very poor. Carpets have paint and now needs to be replaced at home owner cost. All handles and equipment have paint. No repair done after creating ticket

Although Pulte has been responsive to addressing the numerous issues I have had with my home there are two big problems. First a lot of my time was wasted in getting issues resolved. Second numerous other small annoyances remain but I’m to exhausted to deal with them. I would never buy a Pulte home again. Life is to short.

The houses are overpriced for the quality of materials and workmanship. Every place in the house shows that the construction was rushed. Multiple things damaged which are getting fixed but it just generates a sense of frustration on why these were not addressed before closing - why not get things right in the first place. Issues pointed out by inspectors are often ignored. There is a blatant disregard for the house owners work schedule where some of the third party vendors show up at random times or just keep pushing schedules at will. Pulte installed the sod 1-2 days before closing so that they can save money on the cost to water it. Pulte is just here to maximize profit by overpricing their houses and trying to rush the customer to buy and somehow close the house. I would highly recommend going with a better builder even if you have to initially pay slightly more - not worth the harassment. There is no professional standard here. ... More

There have been a few issues with Pulte. The first day we moved in the AC was not working; the water heater was not working correctly for the whole month of June and almost halfway through July. The plumber came out anywhere from 5-7 times and finally got it fixed. The master bath faucet, when running the water the water splatter out. The oven was not preheating like it should. Pulte sent someone out and they informed us that the oven was good but that the electrical wiring was not hooked up correctly. So then an electrician was sent and they fixed the problem. However, in the process of the oven being fixed it was discovered that the microwave/oven was put in crooked and was being held evenly by a piece of wood. I feel these issues shouldn’t have been issues especially with us barely moving in on 5/31/24. ... More

I think the main problem is that the Construction Supervisor is new to this type of house, so the subcontractors took advantage and did subpar work! Overall it is a good build, it’s just that all the little things have added up. It started with the HAVAC system wired wrong it took two appointments to correct. Gutter system installation was and remains incomplete. Promised a “Smart” home with Google nest thermostats instead Pulte installed old Honeywell T6 thermostats. Most requests for warranty service have been submitted twice.

1. When you use Puhlte mortgage company, they change rates on different items to keep your money. It doesn’t do any good to buy down your rate because your payment stays the same with the increase of charges they add. 2. Very hard to get them to fix any new house issues, in a timely manner. The construction manager and maintenance crew will tell you whatever you want to hear to get you off their backs and it won’t be true. Still waiting to have issues taken care of from the day I moved in. 3. The maintenance rarely shows up on the date/time that was given to you. They waste your time taken off from work. ... More