Pulte Homes Reviews in San Antonio, TX

Stay on top of your team and expect things to be subpar. If it weren't for the construction foreman, community sales manager, and warranty rep, this would've be a 1-2 star review.

Beautiful home. The process took 18 months, misinformation and poor communication during this process. In the end we gsve a lovely home!

I had a salesperson who wasn't honest about things like the fact they submitted permits incorrectly to the city and had to RE submit so it took 5 MONTHS to get permit to build! The first construction manager would also lie and say things were done and I would go by and those things were NOT done then he backtracked and denied telling me these things. FINALLY got a construction manager who was awesome (Austin M) and things went pretty smoothly. Still took 18 months to build what should have taken 6-8 months.

It is my third and most expensive home with Pulte in an exclusive neighborhood, yet the quality of the workmanship has been the poorest. I am very disappointed. The salespeople, staff, and field manager were all great as always from my previous Pulte experience, however, the quality of work was very poor. It seems we closed on the house, and it needed at least another month before closing. Every day/week I find new issues. I have spent the last 2 months addressing issues. Pulte has been very responsive and have begun to take care of some, but it seems it will be 6 months before they take care of all of them. These are not nick pick issues BTW but real issues that were not completed and some of them big cosmetic items they seem to have forgotten. The mortgage process was another disappointment. The home took over a year to build and during that year they have to pre-qualify me every quarter (at least 4 times) of which they kept running my credit and affecting my credit score. Every time they will ask for the same updated bank statements, wages, etc. Sometimes ridiculous requests such as asking for a letter from my work that I could live 1 hour from work. At the final month they asked me for more money and an effective rental agreement from my previous home when that was not included in any of the four credit reports they asked during the 16 months they took building the home and approving the mortgage. BTW, I have a consistent 800+ credit score in the last few years and this is the third time I use Pulte mortgage, and it has also been the worst. ... More

Seems like a good product but don’t close without everything accomplished.

Before buying a Pultle home I went to their website and watched their promotional materials. It featured a lot of people that knew what they were talking about and took pride in their work. This is not what I experienced at all. I experienced lots of fighting to get things done correctly and in the end, there are still a lot of things that look awkward. Walls that look twisted, a roof that has dips in it, ceilings that have boils, creaky floors, unfinished mortar work, and the list goes on. If you ask to get something fixed, they basically do the same bad work over again. I would say if you do buy a Pulte home, take lots of photos and don't let them proceed to the next phase until it's 100% correct, or else you will be on the phone with their warranty department forever to get things fixed correctly, if at all. While my project manager was super receptive to our needs, the people doing the actual work had a "slap things together" work ethic and it shows in the "finished" product. The other issue was our sales person was hard to get a hold of and then that person quit half way through our build. This wasn't communicated to us until months later, which resulted in lack of communication in the build. ... More

Quality of workmanship was poor. I’m still correcting flaws myself. The house was delivered clean. Too much to list.

My sales representative and field manager were wonderful. However, after we moved into our home we noticed more and more issues, mostly cosmetic, with our home. The overall structure seems well done, but paint and drywall especially are poorly done. Recommend very close and thorough inspection before closing.

The quality of the work is great. We love our new home. The punch list was not completed and we are still waiting for some items to be completed after a full 5 weeks.

Slow in respond and never gave me the touch up paint.

Hi we are happy with our second pulte home we buy. Only thing is that we were told things were going to get done landscaping wise and fixing some outside issues and we haven’t had luck doing this little things.

Not responding to issue. Did poor job on grading lawn

These homes could be improved a lot if the workers preforming their tasks cared about the quality of their work and not so much about rushing to complete their task. With just a bit of effort they could make so much better a product and without adding a lot of cost. An example is to have a 4 plug electrical outlet at the bathroom vanity instead of the 2 outlet. Offer (at additional cost) a whole house vacuuming system (Bean is a popular manufacturer). The electricians had to replace the 220 volt cable for the clothes dryer. They used a saws-all that thru bits of grease onto the wall. Nobody cleaned the grease up and when I pointed it out to the painters all he did was paint over the grease. Now I have all these spots on the wall where the grease is bleeding thru the paint. ... More

many new appliances that were and are broken; missing outside trim; two electrical problems; retile of the entire house needed.

We love the home we chose. But there are and. Have been several small issues and lack of attention to detail in the construction of our home.

Construction manager promised to fix issues after signing on closing date. Blinds to be repaired, Never done. construction team was in a rush to close out house and never completed some work promised to us that would be done after we signed. To find out the last 2 construction managers quit and left Pulte. Never should have signed until work was complete. "WE LEARN FROM OUR MISTAKES'

The workmanship was standard and finish was under the standard. Trustworthiness was was ok. Value for the price was ok. Pulte did have some features that I liked. Responsiveness to issues was substandard. We had small issues that needed to be addressed but were never completed. Sad.

I believe Pulte Homes is struggling with a skilled trades labor pool, as well as sufficient job site supervision. While there are a number of things that are flawless with our home, there are also a number of things that continue to be issues that should have been addressed. Pulte Homes presented themselves as craftsman that could provide an upscale home backed by a national brand. When push came to shove, the real answer, from their own mouths, is that they are just a production builder. If you are the type of customer that expects great attention to detail, you will need to be incredibly involved in the build process. Much more than you might believe is necessary, unfortunately. My ratings reflect a mediocre experience. I would caution a friend to be careful, but I also would not tell them to run away. If you decide to work with this builder, take exceptional notes, and make sure to document the agreed-upon actions via email. ... More

Surprise. No drawers in the bathrooms' counters. Shouldn't "cut corners" this way. Painting is OK but not really "professional".

This home is beautiful, but since it was still being built upon purchase (we did not build this home), we relied on the sales team to ensure we understood everything about the home. We were told/shown that our yard would be a lot bigger than what it is. The fence was put in seemingly rushed and uneven. The in-home WiFi was a HUGE selling point by the sales team, but 6 weeks later NO ONE knows how to get them to work and now I’m being told it wasn’t part of the “package deal” that the sales team NEVER pointed out. Additionally, upon move in, multiple items that were pointed out during the final walk-through were not fixed. The tile of the home is an absolute pain to maintain and was stained with black marks upon move in, so 8.5 month pregnant me was on my hands and knees with a magic eraser trying to scrub the marks off but they inevitably return since the tile is rough and was not sealed. Overall, again, the home is beautiful, but there should have been more transparency by the sales team overall. ... More

Craftsmanship is acceptable. The tiles look good. The doors and the cabinets are rough. Misalignment and loosen handles are common. The construction manager is awful after closing. He committed to touch up some of the issues while it was extremely difficult to reach out to him. The issues of water pressure, faucets, and a drawer rail are remained to be unsolved.

We like how they draw the room and space but their own loan company no good. The member working so lazy and in professional. Don’t really helping and blaming. We had recorded everything they said while they working. When we closing, construction manager promised to fix stuff, but they take so long and the end they didn’t finished. So make sure you don’t closed until they fix all stuff first l. We didn’t get all fixed even we moved in more than 2 months already. They hiring careless people to build the home. They need to fix a lot small stuff.

Honestly I wouldn’t buy another house in the future from pulte homes . Houses have nice lay out and nice space inside But materials look cheap and takes for ever to get something fix after closing. my yard was done poorly and now it’s my problem no warranty paid extra for landscaping not worth it

Let me start by saying Steve was great and he alone would get all 5 stars however,Pulte Homes would not receive 5 stars from us at all. Changing of staff, lack of communication, trustworthiness was questionable.

Love the design of the home, love most of the materials used, but I would only recommend going with this builder or any other builder if you having nothing but time, patience, and not be in a hurry to complete. That being said… The build took 1 year and 1/2 years to complete. Had I not paid beyond full price for this home considering the current market, I would have been more forgiving and flexible with the quality of the home. I do understand supply constraints and labor shortages, but Pulte really needs to figure out how to hold their contractors accountable for their work. The roof was installed in an amateur fashion, missing caulk on siding, missing or amateur fashion interior caulk, missing door hardware, frame missing hangers (held up by a couple nails), etc. I basically front loaded all Pulte QC by paying inspectors $1,200 over the 12 month period to ensure quality. Even then, not everything was fixed with quality and appearance in mind. Overall, disappointed in the sales process. Once contract was signed and deposit made, I heard very little from Sales. I received upgrade/selection catalogue the day we went to the Design Center, so had very little time to make color/upgrade choices. It also would have been nice to discuss adding irrigation options considering the sod was laid at the end of May, missed opportunity there. I feel like I was being pressured to Close on the house when there were still +\- 38 items left to complete. My construction manager was understanding of the situation, however his manager was expecting me to Close on an incomplete home the next day. This is my second home build so I knew not to be in a hurry and was intentionally not limited by rate locks or having to move out of current place, I can only imagine how bad it is for first time homeowners or folks who have no other option but to Close and hope for the best. Finally, I think the community was short-changed on the amenities. The pool is tiny compared to other neighborhoods, and at $67 a month in HOA, there’s more that could have been done. The large electrical and cable boxes in every front yard is unsightly and makes the neighborhood feel cheap. Those boxes should be placed in backyards or designed with appearance in mind, but save a buck right. Thanks ... More