Pulte Homes Reviews in San Antonio, TX

Good morning. Overall our experience with Pulte has not been positive. We started excited when we signed/started but it only went downhill. We suffered the filling issues: 1. Closing well past promised due date requiring unnecessary expense on our part and stress on our family, jobs, and children 2. Rudeness by several members of Pulte staff including mortgage, closing office, building team. Issues required bringing in manager to assist 3. Unresponsive construction manager. We are over 30 days past closing with our punch list not done and growing. We have over 30 additional issues found. Our concerns are no longer being addressed which is unacceptable. Here is our list: We also need to submit our list since we’re at 30 days of what needs to be fixed which we have unable to get anyone to address including warranty: 1. Ethernet wall sockets incorrect type/unuseable 2. Back porch post - replace 3. Garage windows - paint 4. Windows above garage (attic)- paint edging/borders 5. Door in garage leading to mud room - replace (gouge at bottom prior to moving in) 6. Kitchen door cabinets - replace (they got dropped off) 7. Blue tape marking issues still within home (paint/drywall). Removing as I go if needed 8. Floors with paint on them. 9. Front door frame - clumps of paint/sealant around frame (grey area) 10. Broken door stop in office 11. Dry wall/texture hole by upstairs bedroom 12. Garage Leak in ceiling 13. Inspect AC ducting in the rest of the house for leaks. 14. Roof Fascia 15. Front home vent fascia broken. 16. Drain above front door 17. Light above front door 18. Slab Skin Coat 19. Driveway many issues 20. Slabs on side of house 21. No top soil 22. Broken irrigation hose 23. Large section of yard with no sprinklers. 24. Soaker hose around electrical box 24. Sprinkler heads covered 25 sides/center of yard not leveled/resoded 26. Garage never repainted. 27. Both sets of windows in attic never blacked out 28. Fascia under master bathroom plumbing. 29. Broken cabinet door in master bathroom 4. Unable to get people with Pulte to keep their word, from closing dates, interest rates, returning calls, etc. 5. Poor work on a half a million dollar home especially yard I won’t keep going because this just upsets us. As an active duty family, buying this home was a huge commitment on our part and we feel used/abandoned/ghosted/manipulated by Pulte staff. As nurses, we are used to stress and customer service. Pulte has not provided this well. We will never recommend Pulte to anyone at this point. ... More

A roller coaster ride that won't stop and looks like it has not end in site. Communication is not the strongest and is not consistent. You are left in the dark and hoping things are getting done when you are finally updated weeks later. When you review the completed work, you sometimes laugh and wonder how this was passed as Pulte standards. We are 2 months into our new house and still have a long list of items to be completed. The construction manager's manager reached out after we completed our survey and asked what he could help with pending items and has yet to return my call and respond to my text message after replying to his text message. No surprise at all. I would highly recommend to do your home builder research and also talk to other families in the neighborhood before moving forward with one. I know for a fact that our next house will not be Pulte. ... More

Let's start with closing... Closing on our new build was originally 30 June. When going through a walkthrough (blue tape), there were a lot of issues that needed fixing. Building Manager pushed it out 2 weeks to get everything A-OK. Come Wednesday July 13, repairs were being made but still needed to have some things fixed. Building manager said that these repairs would be completed "for sure by Thursday". Pulte title company needed funds transferred 1 day prior to closing to expedite the paperwork which will occur 15 July. So 14 July I wire transferred the amount to close to Pulte Title, then went back to the house to see progress that afternoon. Issues still weren't fixed! Building manager mention that he would push closing if we weren't satisfied (which we weren't), but the wire transfer already went through. Getting money pulled back for a wire transfer is a huge headache so we were forced to close on 15 July with the promise of the last of the items needing repair will be done within 48 hours. Come to today, September 3rd, the issues are STILL not fixed. Pulte is a joke. You can only use "COVID" as an excuse for so long. Typically a new build will take 4-6 months (I know this because we built a new build from Centex back in 2015 in the same area). Building was "complete" in 12-13 months. So with respects to the COVID excuse, Pulte had DOUBLE the time to build this house. Also we're in 2022 where things are basically back to normal. Pulte needs to treat their employees better listening to their needs and providing the QUALITY resources that building managers need (tradesmen, the amount of houses they are in charge of, etc.) The building managers need to have better attention to detail with a house. Inspecting the trade-worker's work and making sure they show up to work, and if they don't, fire them and hire a new contract. Pulte CEO should support this for crying out loud. The amount of money and wasted time due to sub-par workmanship is astounding. When you pay for a half-million dollar house and you feel like your other house that cost around $200K had better craftsmanship, its speaks loud to what this company is really after... money. Pulte doesn't care about the homeowners, they care about their bottom-line. "How much did we make this quarter?" "Let's jack up the prices of these houses because the market is in our favor." "Pump out houses quick; I don't care if the quality is that of Habitat for Humanity Volunteer level." Never again... ... More

My over all experience was very bad. My house construction was delayed by 4 months. I was rushed and forced to close the house before fixing all the issues that we identified. The construction manager tried to help us. But still there are several in resolved issues.

We were very excited to get an opportunity to purchase the home we now have. The home was the exact model we wanted with just a few differences but nothing we couldn’t live with. Because of the pandemic we knew there was a possibility that the completion would be delayed. We sold our other house early and were fortunate to have some place to stay until the home was completed. We tried to be understanding about the delays and that we could wait. We were maybe too understanding and experienced numerous delays over a long summer. The craftsmanship is lacking which is disappointing considering the cost of the home. We have issues that need to be addressed and receive promises that they will be taken care of but only a few have been completed and I have decided to fix the rest on my own. We blame ourselves for not being more attentive to the building process and not more aggressive about our expectations. We lived in our last home for over 30 years, raised three boys while doing so. This is supposed to be our last home as we head into our retirement years….it still will be but with a few more hurdles to clear then we expected. ... More

Toward the end of our build process we encountered a few problems with about a month or more to go til closing. When brought to the attention of our construction manager they were either down played or we were told it was suppose to be that way. When asked for things to be fixed we were given alternate methods to fix the issue instead of just fixing it the right way the first time. These issues led to moving our closing date multiple times and at the end still had many unfinished problems. These problems were suppose to be fixed immediately after closing in mid March and here we are mid May with the issues still not handled ... More

Do not close on your house until you have had several “final” walkthroughs. I have been in my house a month now, and every day I am finding a new issue. They cut corners, their attention detail is horrible, the craftsmanship for every aspect of my house is subpar. I was told to expect the quality work done on the mode home, what I received is far from that. I wish I never would have closed on the home with Pulte. I would recommend anyone looking at purchasing a new Pulte home to look around at other builders first. If you decide to go with Pulte, I would recommend you do as many walkthroughs possible before closing to ensure corners were not cut. It really is a shame because I truly believe the bones of the house were built well. Unfortunately I can’t look past the poor quality on the inside to recommend a pulte home to anyone or ever purchase a pulte home again. ... More

I loved my sales guy. The rest has been awful. I am looking into filing a lawsuit.

Pulte Mortgage was horrible to work with, Trish was the most miserable condescending person I have ever had to deal with. The Builder side of Pulte was great and the salesman Jeff was great to work with also and the construction manager Michael was very helpful and took care of any issues we had. We will recommend Pulte as a builder but do not use their mortgage company side at all.

Buying a home should be a great feeling and it was until I settled for the $20K at closing using Pulte Mortgage (Dawn). Never thought I would be saying this but they are not good at their job at all. And just FYI, you don't actually get or control the $20K at closing. Per my closing documents it stated " You are responsible for $0.00 of the discount point" yet when it was closing time they took the discount point for the loan rate out of my $20K closing stating that I actually didn't pay it because it came out of the $20K closing promotion. Well if someone gives a customer $20K it's theirs to use how they see fit. They paperwork was always wrong so, ALWAYS READ EVERYTHING they send you. Then didn't account for $5k of the earnest money I put down. I don't know how that is possible. Then to make matters worse the builder/contractor (Jared) waited over 2 weeks from the final walkthrough to fix all the issues noted until right before I signed closing documents. My house sat for 2 weeks with no work being done, and til this day some things are still not fixed. The Sales Agent, Chris, was GREAT and in my experience, he is by far the best at what he does while trying to manage the mortgage company's incompetence and the contractor/builders' lack of follow through. I love my home but the home-buying experience with Pulte has terrible. I would stay on top of them at all times and review everything they send you. I feel like they owe me over $5k for the discount point I wasn't supposed to pay for per their own paperwork and I am owed a completion of work per my contract! ... More

response has been not at all good after closing is done...all open issues prior closing were not addressed and any service ticket logged has been ignored even after multiple reminders through email or in person. Pending works are not being addressed or paid attention to. if the post closing service as committed provided it would be really great. hope at least feedback like this will change the service provided.

The original home my wife and I designed to built located on 10732 Merrick Run was not completed in a timely manner……..dates were moved from June 2022, August 2022……..and still today not completed. Due to needing a home to move to……..we settled for the house on 12306 Sagerider SA 78454. Although a bigger home, many of the amenities my wife and I had on the home we help to design lack here. Although we have gotten use to it…….we still have issues not resolved. Torn stair carpet on the first step, stained (red) on carpet staircase floor (before first step), dark stain upstairs still there, carpet cleaners attempted to resolve both but remain as found. Exterior window panels still not stained. This has been addressed to supervisor Steven multiple times but have yet to be resolved. Its come to the point that Supervisor Steven is agitated for being called or texted during working hours stating he is busy with meetings or other work related excuses that i texted him late today to get an update and address recurring trash coming from work sites near my home (multiple times) and he texted me with a negative tone that I requested he not to make contact with me again and i will report these issues with someone above him until all resolved. Needless to say, the experience has been a nightmare for me and my wife. Just trying to get acclimated with no more issues, meaning repair to my carpet, removal of stains to my carpet, stain exterior window panels, and have workers pick up trash from my property when they create this indirectly. I would like to personally speak with a senior representative from Pulte to address these concerns and when and how will they be resolved. Dr Joe Arroyo ... More

This was a horrible experience. I chose Pulte due to the longevity of house building experience. My experience made me felt this was working with company just starting off . I will say my loan consultant were great. My construction manager(Kelly) answer every call and email. After the move the customer service contact (Meghan )made sure all needed repairs were done.. the sales person in the front office (Robin) was very unresponsive to my concerns and questions . Only until my brick was cancel and I had to pick a new brick which was another nightmare. The was my 2nd home and it was the worst especially since I was going with an experienced builder. So many methods need to change down to customer picking their options. Customers need more than 1 hour picking options for an entire house. Horrible.. please make changes . I would have cancel if house prices weren’t going up crazy everyday ! ... More

This was the worst home buying experience I have ever had. From the sales person who lied to us over 4 times, from personally having to talk to people to get things fixed proved that this was not worth the investment in time. Timelines were way off when they told us of the bill, they kept realtor in the dark and also messed up the title service paying our people. This is not acceptable when you are selling 350K homes.

1. The walls are thin - no privacy . 2. Built in trash tray tilts. 3. Gap between kitchen cabinets. 4. Marsh beside house after every drizzle or rain. Entry into the backyard from outside is not possible/accessible. 5. Debris sticks to kitchen sink - will not flow toward the drain. 6. Garage door is extremely loud. 7. Six Lights/lightbulbs designed for longevity have gone out within 30 days. 8. Secondary master shower door drips when open 9. Garage niche looks like an error in design. 10. Utility closet has no shelves nor hanging rod. What am I supposed to do? Stack to the ceiling? 11. Guidance with setting up doorbell and front door lock would have been helpful. 12. Door to secondary master bath opens awardly. 13. For the price, a light in both pantries would have been helpful. 14. Why were towel bars placed above the toilets? 15. For the price, no ceiling fans? This is Texas! 16. When one exits a vehicle in the driveway, he/she steps right onto grass. 17. Drafty windows. 18. During rainfall, I have TWO waterfalls at my entryway. ... More

Completely horrible AC UNIT everything broke

Sloppy trades, especially painters. Cabinets in kitchen and bathrooms not installed properly, huge gaps, do not close like they should, peeling, bubbling. Caulking looks like a five-year-old did it.

Worst experience with the pulte agent

Karla never responds to messages. Home was not completed on closing. To the day still unfinished items not taken care off. Terrible customer service and built

We experienced unmet promises. Unmet deadlines. The craftmanship was poor quality throughout home. Had leak within the first week. Asked them to please bleach the damaged wood from the leak, since it was a bathroom leak, they did not. Had to do it myself. Had sink hole in my front yard, again I had to fix it myself. Still waiting for them to fix it properly. A huge safety hazard. The mason stone fell off the front porch within a few weeks of moving in. During warranty visits, we've had several already in less than two months, they've fixed some things and left others undone. Overall, not happy with experiences. We have been previous home owners in various parts of the country. This, by far, has been the absolute worst experience we've ever had. ... More

You don't actually make lemonade. If this was a Netflix series, my home buying process would qualify for the "horror" section. I could write several books about WHY YOU SHOULDN'T BUY A PULTE HOME. Unreal experience, that I wouldn't wish upon my enemies. I'm already planning on ditching my home and buying a different home, even with higher interest rates. DO NOT BUY A PULTE HOME.

First, I believe this is a reputable builder nationally; however, my experience in San Antonio was awful. 1 out of 5 based on the following: The builder represented the house was ready. I sent my inspection crew as a result. The house in fact was nowhere near ready. A day later the builder wanted to close on the house and insisted on keeping the closing date, while ignoring the facts. Then, during the last day before close, they increased the closing amount by $1500 to move more HOA funding fees to my column that even the title company showed them Pulte was obligated to pay on their end. The builder was unrelenting and ignored title and ignored my inspection company and closed the transaction on the date they chose. Because the house wasn't truly ready, the builder then spent the following week supposedly finishing the home. We then moved in two weeks later and found immediately that there was a large gas leak, and a significant water leak under the kitchen sink. Furthermore, the cabinets were damaged. We are now 3 months into our move and are still waiting for cabinets to be repaired. Many of the things the builder promised "if we close on time" have been ignored, such as the paint which didn't come through. I had to hire my own painter and purchase my own paint to complete the house. I would not buy from Pulte again. ... More

Bad experience. Every phase of construction was completed (fixed) with the absolute worst sub contractors. Pulte’s Framing was so cheap that they do not even use a top plate (2x4) on most of the interior walls. I even had to inform the builder that trusses were sitting on load bearing walls that Did Not Have a Top Plate. This could’ve been fixed when I originally told them. But no, they decked the roof, and shingled before they decided to fix the truss setting on a loadbearing wall without a top plate. By this time, three of the trusses had already broken due to the downward force of the roof deck and shingles. Pulte sent two Non-English speaking day laborers To lift the trusses up off of the top wall so they could install the top plate. The workers tried to use a 2x6 and a hammer to drive support underneath the trusses so they could install a top plate. I actually loaned them a 10 ton hydraulic jack to lift each truss to install The top plate 2x4 Under each truss. As a result of this inferior construction, three trusses were broken due to the weight of the roof decking and shingles that had already been installed. Sheet rockers were nothing more than a day laborers that were hired by subcontractor to come in and attempt to sheet rock the house. Absolutely the worst sheet rock job I have ever seen in my 60 years of being around home construction. Tape bed and texture subcontractor did not use tape on many of the joints in the ceiling. I have never seen this done in my entire life. I paid $550 extra to have the kitchen vent vented to the outside. Pulte subcontractor miss located the outside vent arrangement so it was not where we’re supposed to be. Instead of fixing it correctly, the installer came in with tinsnips and cut out the metal ductwork and patched on A piece of sheet metal to try to correct the location. I told them I would not except that, because I had paid over $500 to have a proper exterior vent for the Vent a hood. It was eventually corrected by installing a Nother exterior vent box. Trim carpentry was pathetic. In setting cabinets, they actually used a hammer to knock holes in the back of the cabinets for the water pipe and drains penetration. Inaccurate cuts on the baseboard trim we’re left for the painters to fill with cock. Painters smeared cock on many of the door jams and then just painted over it. Pathetic workmanship. If you have read this statement to this point, you can get a feeling of what I think about Pulte‘s construction. I actually sent photos to the CEO of Pulte along with two senior vice president‘s in an email. I don’t know who forwarded the photographs to the San Antonio office, but the next day I received numerous calls from San Antonio Pulte office assuring me that all of these problems would be fixed. Well, when I pay top price for a quality construction home, I don’t think things should be fixed. I think they should be done correctly the first time. I have photos of everything I’ve talked about here, plus a whole lot more that I haven’t mentioned. I just don’t have time or the wheel to go through item by item each deficient steps that were taken during the construction process. I will sum up my statement by saying this, just as I mentioned to the CEO of Pulte, the word “quality” and Pulte should not be used in the same sentence. If you know of somebody considering building with Pulte, unless they are somebody that you really don’t like, don’t let them contract with Pulte to build their new home. ... More

Poorly built home, no quality control.

All started well with the sales but after construction started seems to be when it started to fall apart. When I can tell there are glaring issues w/the quality of work (I don’t have a construction background) & bring it to their attention & it’s repeatedly ignored or we are told it’s fixed when clearly it isn’t we should have known it wouldn’t get better. Clearly crooked framing of windows, stairs that are uneven & poor materials used, extreme use of caulking used around light switches (which is a no-no), poorly mixed grout, all around sloppiness & such a lack of concern that this will be someone’s home. ... More