Pulte Homes Reviews in Washington, MD

What Washington Homeowners Have to Say About Pulte Homes.

Read all 378 verified reviews from homeowners that built a new home with Pulte Homes in the Washington area. Washington homeowners have rated Pulte Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4.1 out of 5 stars in Washington Area

378 Reviews in Washington Area

Star Rating Breakdown

Ratings by Category

Overall 4.1

Quality 3.9

Trustworthiness 4

Value 3.9

Responsiveness 4

Pulte Homes in Washington Area

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Customer Reviews

Home that will cracked even before 1 month

Anonymous
Verified HomeBuyer
January 13, 2021
Clarksburg, MD

The house started showing cracks and the ceiling starts to deteriorated and some drywalls starts to sink within a month. The builder ask you to give them a great survey rate and they do not fix the repairs that suppose to be done prior to closing if you don't comply on it. They claim the house is high quality, but I never seen this low quality even from various leasing apartments

Pulte Homes responded:
We are so disappointed to hear that you are unhappy with the quality of your new home and are experiencing unresolved concerns. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Pulte Homes - Terrible communication from start to end, terrible quality and

Anonymous
Verified HomeBuyer
June 24, 2020
Gaithersburg, MD

Terrible communication from start to end, terrible quality and overpriced! I made a costly mistake!

Pulte Homes responded:
We are so sorry you have experienced poor communication and feel your home purchase was a mistake. If there is anything we can do to assist or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com so our team can be in touch. ^Abby

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

This home has been a disaster.

Anonymous
Verified HomeBuyer
November 18, 2019
Reston, VA

I recently purchased a new condominium from Pulte Homes (Lofts at Reston Station) and it has been a nightmare. I hear every footstep from the upstairs neighbor, as well as other noise. Pulte staff promised that you would not hear noise from neighbors, but they refuse to complete a sound inspection or take measures to mitigate the noise.

Pulte Homes responded:
We are sorry to hear that you are unsatisfied with your new home. We would like to look into the situation and would appreciate if you could email socialcare@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review as it helps us in bettering the homebuying process. ^Abby

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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