Pulte Homes Reviews in Seattle Bellevue, WA

Different departments had different versions of what is included and what are upgrades. Very confusing buying process especially for new buyers. Found very basic issues (like creaking bathroom floors, kitchen hardwood floors, loose lighting fixtures , electrical wiring issues - dryer wouldnt turn on due to faulty and dangerous wiring mistake) - these should have been taken care of during the quality reviews / inspections.

Overall not satisfactory experience due to followings surprises: 1. Congested townhomes. 2. Not enough guest parkings available. 3. Garage driveway is the smallest one can imagine, you cannot even park a single car on it. 4. Roads are not wider enough to do parallel parking. 5. You can hear music sound from neighbor house. 6. Many houses doesn't have the garbage pickup from the front / back side of the house.

We first looked at Pulte homes in early June with a wonderful individual, she had a great personality, was open, honest and a pleasure to work with. Almost immediately after signing our contract, she was moved to a different location and a new representative was going to take over. All seemed fine until the emails responses were delayed, the responses were not detailed and the ask of a simple question seemed like too much work. Once we started visiting the sites, we were OK with the process, things were going as scheduled. Then in November a change order came in that we owed 5k for a 'miss' on cabinets. While that was quickly fixed without us paying, the request to pay without explanation was not good business. Our final walk through with the build manager was sub par, the fixes that we tagged with tape didn't get fixed. We were forced to move in to a finished house with minor mistakes vs. delay move in so that they could finish what they were supposed to get the first time. Overall it was a sub par experience. Attention to detail is lacking, follow up, courtesy and customer service is all sub par. We love our house, we love the home that we have created, its just unfortunate that Pulte didn't deliver on the promises that were made by the first representative. The promise that everything will be great, that punch lists will be addressed before closing, that Pulte takes responsibility and rights the wrongs. Since move in, we have a list of 'what to fix' at the one year mark... we look forward to giving Pulte another chance to make up for the work and are hopeful that with some review and evaluation that they can redeem their good name. Two final notes, it's a red flag when the build manager voluntarily leaves things off the walk through report because then know 'it wouldn't look good on paper for his team'. Lastly, when a Pulte rep called after our first 'so-so' review posted, I called him back and never heard from him again. Pulte has plenty of room for improvement as many of the qualities they are lacking are customer service and project completion, I am just hopeful they can turn it around. We made our first 'work order request today', we will see how it goes! - Review written by Max P., husband to Jennifer P. ... More

I base this review only off of our personal experience. We have talked to other people who had a positive experience with their homes. We however have not. Things that we have experienced: Construction delays (installed the wrong color of cabinets, smoke detectors did not work properly and were not identified until the day of closing), poor build quality for what we paid for the house, problems that were identified well ahead of closing that were not fixed and still haven't been fixed after two months of living in our home. Hopefully soon on that though though. After living in our home for almost 2 months, I would have a very hard time recommending Pulte to anyone I know. ... More

If I could give no start for the workmanship, I would. The workmanship needs to a major improvement. Compare to other national builder, Pulte has proven to be fallen short. We have experience with another builder which was great experience from the moment we made the purchase of the lot, to the workmanship and the details of the aesthetics. These little details are very important to home buyers. They are important to us, yet, we have found so many flaws , which some are dangerous (such as carpet staples coming out and poking anyone who walks on carpet) in our home that create this overwhelming disappointment. ... More

Fair construction overall but they don’t want to hear about or address issues until you sign on the dotted-line. Received no response on repair request until issues were escalated to management. My impression on Pulte has lowered signifIcantly.

Extremely frustrated with the speed at which I am getting the support on variety of issues raised. Customer Support executive is extremely slow / or not responding providing status on issues raised

Entire Glenmore community division was mis managed. Too many open builds, too many management changes. Poor oversight and quality control of trades and the work performed. Good ole boys club on how the builds get completed. Pulte often believes homeowner has no experience with what they are referring too in comments, issues, mfg., quality or trade work. Final closure date moved 4 times and extended another 5 months. Sales staff is lacking accurate info, dismissive, and non-forth coming with information. Communication was extremely poor. Overall, I would not recommend, nor build with Pulte again. Price gouge purchase cost was certainly advantageous for them for the current market, but lacking for the experience, build, and final quality, both in physical home and final land grade for the homeowner. ... More

Quality of workmanship and Quality of materials is very poor, for builder claiming to sell this as luxury townhomes. Items identified as incomplete at close are not yet complete (2 months since close). Response times are 2+weeks with no concrete action.

For the amount of money we spent on the home and the lack of completion of our home when we moved in was very disappointing. The little things you thing would get a lot of attention on are lacking throughout or home. 2 months later and we are still waiting on things to be completed.

Where to start, during the build process there was Pe’e all over the floors and toilets, white paint everywhere. All over our black cabinets and railings, literally every piece of trim that was painted resulted in the floor being streaked with white paint. Our furnace was t connected Our $12,000 fireplace has not worked since we moved in three m on his ago. Our back yard and front yard are not even close to level, the neighbors yard is higher causing all the rain water to pool in our yard because the yards were not properly graded So much damage to cabinets that had to be fixed after moving in, so much that has needed to be fixed in general. We have had crews here twice a week for the last three months, and we still don’t have caulk around the base of our shower Water heater was leaking all over garage floor The list goes on. Buyer beware. ... More

With the reputation of Pulte we expected a much better experience. Throughout the build process there was minimal communication and when there was, the information was not correct or trustworthy. Our home was delayed several times due to "Covid" when really the builder had issues they were not upfront about. Our home was broken into the day before closing, which delayed us 3 more days. Pulte has no security onsite or care that this happened (we were not the first home with this issue in the neighborhood nor will we be the last I'm sure). After move-in, our experience with the warranty department was abysmal. Our dishwasher, furnace, and dryer vent all had issues and did not work. These all took over a month to remedy. The dryer vent was installed with a screen (code violation) which could have easily caused a lint fire! Overall we are just disappointed that a home in this price range turned out the way it did. ... More

I feel this build was rushed to get finished before the end of the year even though we purchased in May. Build didn’t get started for a couple of months and even though we purchased prior to 2 other lots (weeks/month) ours was the last one to get started. Multiple issues left unresolved and found poor displays of workmanship while living in the house. Some examples are: -various/different hardware used for hooks on boot bench (I don’t understand why it wasn’t uniform) -2 hooks from boot bench had stripped screws and fell off within the first month - a handle on a cabinet drawer broke in half when attempting to open for the first time - front entry door not sealed. Visible light coming through and draft - downstairs guest bedroom and bathroom doors stick -downstairs guest bedroom door hinge missing 2 screws (another example of poor workmanship) -downstairs guest closet top rail damaged (from instal I’m guessing or shipping) & closet door doesn’t roll open -backyard wasn’t graded correctly. Pools of standing water in various spots - paint splattered all over brand new floor and we were told that’s the best they’ll be cause the cleaners only use soap and water. (Since my last review pulte sent a painter and he removed 90% of floor paint) -carpet in nook under stairs coming up at edges. Carpet on stairs has visible gaps near edges (1-2 stairs). Seams are very visible. Very poor quality installation -Quarts countertop seam in kitchen is of poor workmanship. Hardened glue spikes in cabinet from where they joined the seam on the underside of the counter. (Dangerous and unprofessional) ... More

We were promised that the house will be ready on the 19th Dec. I took all week vacation. At 1pm i got a call that i wont get the keys that day. 2 hrs before i was supposed to move in. During the inspection we found so many defects and the house wasnt even ready. We are still having issues with so many stuff. Loud noise when the furnace stops running. We asked John (Manager) and his respond was, it is normal. Jason (QA Manager) is very helpful and trying to find the problem. There workmanship is very poor.

No accountability for issues where the root cause was build quality or poor design. Prepare to spend a lot putting the house right

The complete home buying process was horrible, a train wreck, by far the worst of any new build house I have purchased. It took 16 months from the time we signed our contract until closing with over 10 months being the build. The drawings for the house didn’t align with our options in our contract and then the house wasn’t even built to the drawings causing massive delays due to rework including redoing basement concrete to add plumbing that was never installed for the entire house and redoing framing in the basement and first floor. The house being built incorrectly wasn’t even caught by our field managers, I had to tell them that the house was being built to an incorrect floor plan. Then there were months of delays where no work happened, months of terrible or no communication followed by more issues with permitting linked back to the incorrect drawings which we weren’t made aware of until the house had been stalled for weeks with no status update. Our very first closing date given to us at the start was 7/22 and it ended up being 12/10, even though the confirmed date given to us 30 days out was 12/8, all due to the Pulte screw-ups, and we didn’t even know it was closing on 12/10 until 12/9. Our field manager could never answer a single question we asked and he never knew when a certain job was going to happen. We would ask him on Friday when something was going to happen, like paving the driveway, and he would say he didn’t know or that it would be sometime in the next couple weeks, and then we would go to the house Saturday to find the work had been completed. The guy had no clue how to do his job at every front from knowledge on building to communication. Work was still being done on our house after we closed and got the keys! It’s utterly insane that Pulte has no process to design and build a house, nor an actual schedule with real milestones for building a house. And finally, after we closed the house was left with trash all over the front and backyards, a port-o-potty and dumpster out front for several days, trash on the roof and interior fit and finish work incomplete. ... More

Many finishes look hastily installed. In 6 weeks since ownership only a few issues have been resolved and we keep finding more problems.

This was the worst experience I have ever had in my life. From the beginning to the very end, the entire process was horrible. The lack of communication was the worst experience I have ever seen. I have been in the home now since the middle of September and I'm still waiting on final touch ups throughout the home. I would never recommend this company to any family or friends. Very unfortunate because the location are great. Ps. If you can get the contractors to follow through with the finishing touch ups that would be great.

They don’t really care about anything to customers

Toured a home under construction in Dec 2019, had about two months of work left, signed contract. Failed inspections delayed, then rain weather delayed by a month, then pandemic delayed. Repeatedly asked for a detailed schedule of work, never received. All of these on their own is understandable, but getting to explanations behind delays didn't come until I pressed hard on leadership in May. Meanwhile, imagine being told the closing date was tentatively set for Feb, then delayed to early Apr, then delayed to late Apr, then to May, then to June, then back to May but only b/c you expressed frustration. Third house building process have been through, by far the least pleasant. ... More

Stay away from Pulte. They are only out for the money not to build you a quality house

This company doesn’t care about the quality of their product. Everything is sub-par, including the actions of much of the staff. You’ll close with a laundry list of incomplete items.

They have extremely bad workmanship. The number of problems we found in the first month of ownership is just ridiculous. The fireplace did not work, clearly it was not even tested by the builder. The stove has issues with multiple burners not turning on promptly. The landscaping was not evened out so pools of water were building in the yard. There are huge gaps under the baseboards but we were told it is "within tolerances." We have reported all of these and more issues to warranty and nothing has been fixed. Don't waste your time with Pulte. Their homes are not worth the money paid. Light switch covers are all wonky ad uneven. Can lights have come out from the ceiling. The conduits for the TV don't work at all since they are too small and have multiple bends in the tube. We raised this concern with the builder during construction but they don't care. They also gave construction times that are obviously incorrect. They should tell the truth, not what the customer wants to hear. ... More

STOP! If you still can and do your research by reading the reviews across the country and the lawsuits filed. After putting down earnest and becoming contractually obligated attitudes change. READ the contract before signing and you'll find EVERYTHING is in Pultes interest. Dont assume their tactics to incentivize by using their mortgage company is the best either. They too were not professional and had questionable practices. I will also tell you that very literally every stage throughout the build had issues with quality. I can also share that the majority, if not all, the community has issues with the company and the trades they hire to perform work. My observation and opinion is that they only want your money and honestly DO NOT CARE about you or giving you a quality product. There is so much more I could share. I would STRONGLY advise to stay clear of conducting any business with this company or its subsidiaries. ... More

What can I not say? Here's a list of everything that went wrong: 1. No communication at all 2. Never told me during the whole process why my home was really delayed for almost 6 months! Interest rates went up, never locked in a rate early because I was told that it would finish next month, next month, next month. and soon December 2021 became May 2022. Pulte didn't care, they just wanted to get the money 3. Workers smoking and eating inside the home 4. No security, hence things were stolen from the home, which then delayed the home 5. Always said that everything has been ordered and they have it in storage, but I am still missing things in the house and I closed two months ago 6. After closing, noticed the dry wall was crooked in multiple areas, hardwood floor was creaking, and paint was not done well. 7. For how much I paid for this house, it was definitely not build to standard or to my expectations 8. I am still finding things that were done poorly. It seems that this home was hurried to be completed, even when they had an "extra" 5 months to complete it Overall, terrible experience and will not recommend Pulte ... More