Richmond American Homes Reviews in Jacksonville St. Augustine, FL

Experience with the Builder Superintendent Was Not Good

Susan was amazing to work with. She was extremely responsive to all my questions and if she didn’t know the answer she would find the answer and get back with me with in the day. She stayed in touch with me throughout the complete process.

Sylvia was very helpful and professional; Along with my agent, I was shown multiple options, all my questions were answered, and the final purchase process was friendly and straightforward; I was buying from out of state and have not yet moved in full time, but Richmond American helped my agent make this intimidating process very pleasant.

Finding this beautiful house we are very lucky. The whole process went smoothly. Richmond American homes are built great. Wonderful people to deal with. Keep up the great work!! Thank you for our amazing, beautiful house! It's so perfect!

From initial contact to and beyond closing, aside from being what would describe as the consummate Realtor he was professional, consistent and super personable. He always responded to my questions and calls with a since of urgency and provided the needed answers. For me the several crooks and turns that occurred while working through the loan process often stressed my out and invoked major anxiety and to be quite candid ticked me off. He was a consistent voice for calm and reassurance that everything would work out. His positive approach to this process was infectious. At closing I walked away with joy about my brand-new house and a since of gratitude for having crossed paths with Jerry on this Journey. Richmond homes Jerry is a Keeper. Not only would a recommend him in the future I already have to family and friends "Thank you" Jerry. ... More

Overall great experience working alongside Rich to help us find our home. From the first tour of the model home I felt right at home. From price of home to included upgrades I couldn’t be more happy.

Buying process was okay, build quality is sub-par. Lack of drainage between houses is keeping in between both side our my house swampy, i havent used my sprinkler system since we moved in in December. Tiles in master bathroom cracking, looks like a 3 year old painted the house, these are just some of the extra issues i have found since our mive in walkthrough. Cant get a response for our 30 day warranty check in to address these issues as well.

Working with Jerry was an absolute pleasure from start to finish! He was professional, knowledgeable, and incredibly attentive to my needs. From the initial consultation to the final closing, Jerry made the entire process seamless and stress-free. His expertise was invaluable. He listened to everything I wanted as well as my deal breakers and gave me options that worked best for my family and our budget. He went above and beyond, always available to answer questions, provide updates, and offer guidance. If you’re looking for someone who genuinely cares about their clients and delivers exceptional results, look no further. I couldn’t be happier with the experience and highly recommend Jerry to anyone in need of a top-notch realtor. 10/10! ... More

The house buying experience was what it was. Since closing, There has been issues with the house that arise such as a leaking toilet, some paint work, replacement of fridge doors, etc. I can call or text Dawn and let her know and she is on top of it. You don’t need to call her and remind her, you don’t need a long story but just the facts and she’s got it covered. It really has made me less anxious due to this being my first house. She’s a great asset to your company and hope she is recognized for her outstanding customer service.

I am sure it is the same with most of the middle of the road Builders these days, but the quality of the workmanship and products are fair to poor for the value paid.

I really enjoyed my home buying experience with Richmond Homes. Even when my closing date was pushed back several times, Richmond Homes continued to work with me and my lender. For that I am truly grateful and really love my new home.

We received quality service in all matters in purchasing our new home. All our concerns were met and dutifully taken care of very quickly.

This is a second time I bought house from Richmond America.

Best customer service experience!! Vernice, Tyanna, Steven, and Jen were exceptional. They tended to my family's needs and were very professional. They held our hand every step of the way. I recommend this team to whomever is buying a home.

The paint contractor did a horrible job and cleaned his paint brushes in the kitchen sink! All the doors in the house have issues with paint splatters and don’t look like they were cleaned or sanded before painting. Upstairs bathroom has a piece on the bottom of the door coming off (can’t be replaced because it was seen at walk through! Puddling water between the houses.

My overalls buying experience with Richmond wasn’t so great. Not to mention when I did my walk thru’s I notice in the final walk thru that they had taken tape off but hadn’t fixed the issue and when I asked about it the response was oh it will be fixed before you move in and it wasn’t. So now I find myself calling frequently to address issues I’m finding that should have been fixed before move in which is annoying but at least the builder is quick to take care of things and is very easy to work with.

Susan Smith was awesome and helping me make my dreams come true with my beautiful new home

Great experience overall some minor things to be fixed and they responded in time.

It was great, and hope the other home buyers feel the same.

Im very happy with my new home,

The entire process was quick and santiago was very helpful. Will definitely recommend!

Amber my home associate was very helpful. The process of buying a home was as smooth as it could be. They few items that needed to be addressed where addressed as expected. Thank you for caring.

Realtor was very helpful and responsive

Lot of house for the price, we love the open concept with the kitchen, dining/sunroom and family room and the brightness of the Daniel floor plan. The team of Slyvia and Josh were great to work with

Quality of work is horrific. It would not take much extra effort to do good work but nobody seems to care. Truly sad.