Richmond American Homes Reviews in Las Vegas, NV

I have been trying for weeks to get a dead tree and plants replace they said they are not under warranty! This is poor service for a house we paid $500 thousand for. What a scam.

It was great working with Henry, he has been accommodating. I believer the in-house lenders need to work in their communication as well as tone towards their customers.

Buying a home with Richmond was a great experience and a fantastic deal I highly recommend this company Joseph

The salesperson in the office was very nice and helpful prior to moving in. However, I found an issue with construction regarding our property. I called the office to check on the warranty and to fix this problem but they never responded back to me. I am very disappointed with the response and still after all this time no one has responded back.

Poor communication and information

I would never recommend this builder. Untrustworthy

This overall experience has been great. The people that work for Richmond homes are outstanding. My experience with Beth was just great. She even remembers my mom and me from months ago looking at houses. They have been very flexible for everything. Even after purchasing the home, Dorian was great to do the 30 day walk through in which he took every concern with care that needed to be fixed. Thank you Richmond for welcoming me to Vegas that I can now call my forever home!

Sales person, not the one we were talking with,made fun of us as we walked out the door after spending a hour going over lot choices, model selection, and down payment. Sales man we worked with lied on several occasions . Financial department wanted us to submit a document that we and they knew was fraudulent at their request. Head of department later said we would have been approved for our loan had we submitted the fraudulent document.

We have had a few things pop up since we moved in. Sometimes Jennifer is responsive quickly, other times not. I’m assuming she’s busy. The paint on the floor is frustrating. Was told that it’s water based, by Angel, and should just come right up. It takes elbow grease to get it off. Otherwise we are pretty happy here.

all are good but when we reported water leaks of all the bathroom sinks we expected someone to urgently come and fix it. Then next day a lady came and said they don't cover the leaking problem, said it is regular for leaking because the house is new. We are very confused and didn't believe that new house should have this leaking problem as regular. The houses we purchased from other builders don't have such a "regular" leaking problem. The lady left without doing anything to stop the leaking.

By far this has been the worse experience ever. The entire loan process was ridiculous and overkill, the house was filthy dirty when i received it, my fridge is missing a filter, my garbage disposal wasnt working and i had to pay out of pocket to fix it. I had beer bottles left in my backyards and still had some tape left from the marked areas that needed fixing. Very dissatisfied and the only reason that I finished the pricess waa because of my situation I was in. Beautiful homes but that’s all.

It was a great experience from start to finish, we had a great team helping us and Bill was awesome.

Excellent home, loving it everyday!

Overall the buying experience was good. Never easy dealing with lenders. Richmond staff were great and the warranty group is doing better then expected based off the last new construction home I bought. John of the warranty staff is a great asset for Richmond. Items to get corrected after move in is not surprising. When you mass produce hones QA is harder to do and things will need to be adjusted/corrected. But John makes it all happen without any problems. Overall we are happy with our new home.

I have had nothing but issues since I decided to purchase a home. First was the purchase process where documents just given to you with nobody reaching out to make sure you understand them. If it wasn't for my agent I would have been lost in this process. Fast forward to the house itself. Worker did sub par work. During my walk through there were several things that needed to be fixed, door left open at end of business so anyone could walk in my home and beer in my refrigerator from the workers. Even after the walk through I had multiple issues with damaged ceiling, poor paint job in some places, clogged toilet from workers putting debris down the toilet, messy/dirty windows, hard to remove residue on all countertops, among other things. After filing claims they did respond and come out to fix most of the things but to buy a new home and right out the gate have to do all these things is ridiculous. Tina at the front office was awesome and helped the best she could but other than that, not so much of great experience to have bought a brand-new home. Disappointment ... More

Amazing! Working with Stacy was great!

great experience Stacey, Angel and Raul respond immidietly, Great customer service!

Easy and knowledgeable employees that know there products.

Everything was easy from the first minute we met Michelle. It started with a virtual walk-through and we did not have to visit any physical address - not even after the closing was complete. We just had to attend the one home inspection before final closing and every item was addressed within the week. I also recently met with Andrea for the one month follow up visit and she promptly attended to two issues we discovered after move-in. Overall it has been a great experience and we can't wait to begin our retirement in our beautiful new home.

Love the overall layout and most of the workmanship, and the lot/view is what ultimately carried the day. On the other hand, the negatives are numerous. Appliances are a HUGE disappointment for the price of this home. Most are complete crap; dishwasher is a joke. Now that we are painting the entire house (making "contractor white" go away), we are finding all kinds of workmanship issues with the drywall joints, texturing, and initial painting. 3-car garage must be designed for Prius's; can't possibly park normal-sized vehicles next to each other inside and comfortably open a door. And our buying/closing experience was less than ideal; there were errors in the closing documents, and post-closing expenses are still an issue with the Title company selected by RA. ... More

Greysi and Angel and Raul did a great job communicating and following through with their commitments. Great team.

If you are looking for quality, RA homes are highly recommended!

Got a good deal on builder closeout. there were some issues but nothing major.

I moved from the Seattle area because I had a goal of owning my first home. Housing market caused me to look at different states to achieve my goal. When I arrived at the Richmond American Home Property I was greeted by a wonderful agent Greysi that helped me until the very end. She made my move from Washington state to North Las Vegas smooth and very pleasant!

Overall my wife and I are better living here in Mesquite Nv, than Las Vegas Nevada