Richmond American Homes Reviews in Las Vegas, NV

The sales agent is excellent, but unfortunately, the home is poorly built with numerous issues. Moreover, I discovered that the construction of the home did not adhere to building department codes. During the walkthrough, they may attempt to deceive you to cover their mistakes. So when the issue happens, they will not be responsible. I will be filing to the contractor board

Great home but didn’t feel at home with issues and things needed to be fixed. Yes we might of missed a few things during walk through but I feel that the house should have been up to standards with Richmond quality homes. I’ve own a Richmond home before and know the service, quality, and issues resolved can be better. It’s frustrating waiting for a timeframe to have warranty issues scheduled with no shows or communication. We have had multiple issues with the warranty representative.

Cindy DeValle may the whole experience great without the purchase would have never happened John made walk through easy. The old saying you get what you pay for. I think quality on products in house could be better than what you represent in retail numbers you have a huge buying power for your products. Also your 24 hour policy is terrible with closing escrow arranging move un your expected to get problems reported and then you say it takes 10 days to schedule for problem to get resolve. Jennifer is great at getting problems done. Except you only had 24 hours to report. If you asked would I buy this home again I would honestly say NO. That came with finishes picked and no offer to change anything cost me a lot to make my home . Please better quality quartz that’s the biggest thing for me the quality of the workmanship mainly rough edges can’t be address because I noticed past the 24 hours. Plus had crushed ducting if it weren’t for hiring electrician to wire my spa would have never known it has been resolved took 3 weeks since filing an issue. ... More

We were told to sign and close escrow, even though the house was not finished. We were promised items on our walk through list would be repaired and finished before closing. Nothing was fixed, we’re three month in. Made two mortgage payments and the repairs are still not done. All our bathroom light fixtures were broken or damaged. Our dryer was damaged, we were told that it was all set up for us to call GE Cares. Called GE Cares. They had no record of our house even having GE appliances. I understand there are many other houses that also need attention. The construction of the house really isn’t that high quality. Its craftsmanship was very poor and rushed. We had a bow in our family room wall. A dry wall specialist said it wasn’t his fault. It was plumbing and left. I would not recommend buying a Richmond Home. ... More

The builder did a good job on the essentials of the home, however they did not give attention to detail to a myriad of issues that are not covered by the 1-year warranty.

Great experience. Brie, Tyler and Angel were very professional and did a great job !!!!!

We bought a very nice brand new house at a very good price. The Richmond Agent, Denise, was very nice, friendly and helpful. The persons who helped us with the final walking through also were very friendly and speaks Spanish! They answered all questions and helped us knowing better how everything works at our new home!

Not too happy with certain problems that I have encountered and still dealing with. I would have hoped for a better experience with the final walkthrough and fewer house problems.

Buying our Richmond American home was easy. The Sarah was exactly what we were looking for. Perfect for us with its beautiful layout. Reasonably priced. Lovely neighborhood and all surroundings.

Excellent quality of materials! Staff are very helpful!

Experience is good,, house is nice

It was fast and easy professional I would recommend doing business with Richmond American

a runaround when i call for a problem

Overall our experience with Richmond is good

We love the floor plan. They were flexible with our requirements for closing. Has taken a couple of months to resolve all the build issues. None were overly major, but a lot of small things add up. There was also a disclosure issue surround the totally unnecessary HOA, whose existence and terms were not provided until after we closed.

They were able to work with us and get everything ready a week early so we could close on our new home. That matched up with the closing on our old home. They were very helpful and worked extra hard to make poor transition as easy as possible.

The loan process was the most cumbersome that we have every experienced

They have not responded in regards to when the repairs that needed to be done will be completed.

Our sales person, Dionne was helpful and responsive. Our designer Lisa was great and addressed our issues. Our Super, Mike, awful! Doesn’t know how to talk to customers, was rude and not helpful at all. Lots of issues between construction. Oswaldo from home warranty has been great to work with, but overall the house has a lot of issues that are being addressed and fixed. Just taking a lot of time to get completed.

Poor construction job. In a hurry to sell, rushed.

From the start, we were bait and switched on a " promotional" interest rate. " get down here by tomorrow to get this rate", Then when we make the decision to commit to the largest financial purchase either of us had ever made, only to be told oh, wait, you cannot get that promotion because of a construction production issue. So.. we held up our end, but they mess up and we pay for it. Turned out, par for the course with Richmond. Next, the builder would not work with us at all during the build, we stepped into a build that had already started, however, it was only a concrete slab, nothing else. Even then, they wouldn't even let us change something as simple as hardware color. We even asked if they would be nice enough to just leave the hardware off, so we are not committed to those holes in our cabinets, they said sure, but put them on anyway. So, lied to us to get us to not ask about it. We asked for many little things along the way, and the only word Richmond knows is "NO". They are not in the business of customer service or making a $600k purchase feel special or personalized. Next, the loan process... equally as terrible if not worse. Their in-house loan company, Is a joke. Starts with that bait and switch, then the loan officer ( Dana ) is nonresponsive, rude and will blatenly lie to you. She will NOT answer a phone, and when she calls you back days later, she has no useful info, and says she will get your questions answered, only to not be heard from again by phone or email. Not to mention, we were never given our estimated hud or copy of our appraisal... still waiting for them. ( Been in the house over a month). Construction of the home.. is an absolute rush job. We have problems as we speak that were obvious issues that their workers hid from their so-called quality control process. I am a construction electrician of 20 years. Lights wired into the wrong switch ( 1 can light is wired into the pendants ) and they tried to cover it up by putting them all on 1 switch. Thinking we would not notice because the house does not come with fixtures for the pendants. We have had TWO complete sewage back ups from the main sewer where they have had to send a plumber out to clear from the main clean out. But they refuse to admit there is a construction issue. MULTIPLE hvac issues, still some not addressed. Door hinges that have fallen out of the wall because the carpenter ran the screws in so hard they stripped. Of course we had other small issues I would expect like small leaks and paint / aesthetic issues. They take weeks to address any issue if at all, even with the proper work orders. Once they have your money, you are no longer relevant. Their superintendent of the community is their only asset. Angel works hard and will be there if you need him, for questions or emergencies. But he has an uphill battle, because the company is just burying him. He'd be smart to take his skills and knowledge to a community that won't make him pay for all their carelessness. We are by no means a couple of Karens, Being in the industry, i have a lot of understanding for normal construction issues. This is also the 4th new home I have purchased in my life, and BY FAR the worse in every category of value, customer service and quality. ... More

While waiting for our home to be built, we watched too many YouTube videos about new homebuyer horror stories. Thankfully, that was not the case for us. Through the building of our home, we visited the site weekly, sometimes more frequently. Anything we saw during and between our formal walkthroughs was quickly addressed by our Sales rep and Building Supervisor. They readily responded to emails, calls, and text messages. Even while visiting another Richmond American home development, the Sales Rep gave us updates on our home and shared photos of its progression. During our next to last walkthrough we were asked repeatedly to open and close doors, turn on faucets, turn on and off every light switch. Our Sales rep even stood outside with us waiting for the last minute repairs to be done so escrow could close and to give us our keys on schedule. Even after our closing, the Building Supervisor has been responsive to our calls and texts. The one star ding regarding responsiveness to our issues is due to our not having heard back after submitting our list of repairs 10-days after our move in. To date post move in repairs are minimal. We are happy with our new home. ... More

Berry professional berry great work

After submitting warranty issues, have received very poor response to getting items fixed.

One of the 1st to buy and last to move in because they failed to preplan and see that the pole in my lot needed to be moved, took 2 yrs for me to move in and because it was rushed there have been all sorts of issues with the house. It's no wonder there have been several Class Action Lawsuits brought against them!