Richmond American Homes Reviews

Issues in full bathroom area

We really enjoyed working with Lia on the home purchase. She was responsive and very helpful. 3 weeks after moving in we discovered a leak from the roof that caused significant water damage and mold on one side of the house. After a week of inspection they began tearing up my brand new house, installing blowers and fans. This is still in process and expect it will last about another month before it will be put back together. Needless to say, we are not happy. When I asked about compensation for our significant inconvenience, Richmond responded with “We don’t do that”.

This is the 3rd time I've purchased a new-build home, and this is by far the best experience that I've had. The entire process, from sales to design selection to build to closing to post-close warranty issues, the employees have all been phenomenal. They've constantly strived to do the right thing by us, their customers, and give us the best experience and home possible. Melissa, our sales rep, did great. Natasha, our designer, and HUGE SHOUTOUT to Danny, our foreman, who went above and beyond to make sure we understood everything about our new home, was incredibly helpful with issues, and gave great advice for us. His focus on quality and customer satisfaction is impressive.. and the biggest reason we had such a great experience. ... More

Workmanship has been a major problem. Still dealing with warranty issues. Unable to get anyone out to come fix it. Items in house that no one can give an answer as to what they are or why they are there. Can’t get in touch with anyone to schedule repairs. Electrical and hvac both with big issues. Cannot get answer as to who installed certain systems so I can get more info from company since richmond American had no clue who did it.

Honestly, the process of getting a loan was alot of work. Since we don't have a Realtor representing us. But everything else was smooth sailing. The representative and everyone involved was excellent with quick response to my questions or need. I will definitely recommend richmond home to my friends and family

Great area and beautiful homes

Great communication through the process

Everyone we worked with through the sales and ownership phases have been pleasant. The home inspected well.

We were misinformed by the sales agent with an accent on a number of things such as side yard size, HOA fees, if the neighboring houses were already sold, who our neighbors would be, possibility of switching to another lot, how soon the neighborhood will be built out and others. She is a talented lier.

I found my home by accident. It was not on my list of properties to view. Once I entered the model I was greeted by Jerry. He showed me the smaller model and the Larimar. Even though I used an outside lender the home buying process went smoothly from beginning to end. Even now the warranty team is attentive and accommodating. If you’re looking to purchase, go Richmond American.

The sales rep was very open and honest. She let us know all the incentives. The loan officer was super helpful in addressing our financial needs. The loan processor was responsive and knowledgeable. The home service specialist was responsive and thorough. The overall homebuying experience with Richmond American Homes was excellent. It took only 17 days from the time I toured the house until closing escrow!

My buying experience went very smoothly. Grant was very professional. He worked with me on every step. He is a Great asset to your company

Need to set up a day to pick up garbage, recycling etc…Other than that it’s a promising young community where we hope for the best

I was shocked to see that I was able to get into a brand new build since I was buying by myself. Hattie was amazing giving me the tour, talking about how everything worked & how the process would go. She helped me loosely crunch some numbers to show me what my mortgage would be. I never felt pressured to buy or fill out paperwork on the spot, which I really liked! We messaged a few times before I went back in to officially start the process. Everyone has been very helpful from Hattie to everyone I had contact with at Richmond American to the builder, Jason, giving me the guided tour. The were all very responsive & checked up after I had moved in. I have told many people about my experience & definitely recommend Richmond American ... More

Various discrepancies with the home, He was attentive and is going to get them all fixed.

The sales and build team were amazing here in Jurupa Valley! Lawrence was attentive and consistent with communications from the very first meeting and walkthrough. Gus did a great job with my walkthroughs and explained everything with my new house. Gustavo has been a lifesaver from the day I got my keys to now, answering questions about the home and advice about maintenance. Gustavo even brought over a plant to place in our front yard. I'm so glad to be calling this my new home.

Brenda was incredible. She went out of her way to make sure that any opportunities or challenges were settled quickly--even when she was on vacation. She is a stellar representative. Joey was also quite helpful to make sure the house was ready. Unfortunately, there were a few things that were not ready. The warranty service is terrific, but the 4 hour window for repairs is not conducive for working people. The overall quality of the home is quite good. The dishwasher however is quite cheap. The "stainless steel" door is plastic. Love the gas range!

From start to finish, Richmond American Homes has proven to be an exceptional National builder. The quality and workmanship are well above average and include so many features that make them move-in ready! There are beautiful floor plans to choose from and we quickly fell in love with one that gave us everything we needed. Our sales manager, Realtor, and site super were all easy to communicate with and helped to make the whole process even better. We can’t say enough good about this experience!

The homebuying process was handled with professionalism and care from start to finish. Communication was clear, timely, and thorough, and I always felt well-informed. Every detail—from property search to closing—was managed efficiently, making the experience smooth and stress-free. I would confidently recommend their services to anyone purchasing a home.

We very much like our home now that we are moved in however: we were give major misinformation and promised things in the sales process that couldn't be delivered in the actual agreement; preclosing fixes still have not been completed even though we have now been in the house 30 days, many excuses are quickly given when issues arise but action is slow.

You are doing great job. We are very happy by your all service.

My name is Dinora. I just recently bought a house from Richmond corporation . The reason I am writing this letter is for the falling reason: is to let you know that I wasn’t in agreement to pay the extra amount of money ( $5200) I was charged for delaying the closing, pushing the walk and also to refuse to sing that I was blamed for. I have all the text and emails from rager Martin from Home American mortgage corporation and also Myrna Leano Scrow officer . I was submitting everything both asked for it which was quite many requests and I signed the day after I was approved for my loan. My question to the builder is would he give me the house key before my loan was approved, I don’t think so. So where was my delay, it would not matter how soon I did the house walk I was not approved for my loan . I have all messages and emails. We all should have ethics and procedures to run business like this and deal with people . ... More

The Agent was straight forward and honest. He worked hard to accommodate my request for changes in the new home. It was about as stressful free as you can get buying a new home.

High-quality workmanship and materials. Everything is great until you close. But the final walkthrough was not great; they didn’t deliver or fix all the touch-ups. They were nice until you signed the tour dues sheet. After that, the response was poor and communication was unclear. You have to follow up a lot. I recommend not signing the tour dues sheet until 100% of the work is done. The closing experience was okay, not great.

It took the painter a month to come back and paint the trim they missed and the front door. Still waiting for the screen door people to come by a adjust the screen door. Waiting to hear back from dishwasher installer to come back and level the dishwasher so the door doesnt keep flying open.