Richmond American Homes Reviews

Overall the experience was good for the situation we found ourselves in (military moving under tight timeline). Shania in sales was great, and really helped us find the best deal and perfect home. This was complicated by being remote movers, operating in a different timezone. Everything went smooth up until closing/final walkthroughs (really first walkthrough for us). Shania got those appointments sorted and it mostly worked out. Found out during final walkthroughs that inspections were still needed before turning keys over, that left some work to do before moving in (still waiting on it to be done). Being so rushed during the process really feels like we missed stuff and has us worried Richmond is going to ignore us now that we are in the home. Originally we worked with Joe, builder superintendent, he has been great running down issues and getting trades to make repairs. Anytime it's been serious i.e leaking water, inop A/C, no dishwasher, etc, Joe has been responsive and immediate. Seems like after we moved in and request went through warranty department everything stopped. We still have issues waiting to be addressed from the initial walkthrough. I feel like if we just kept the relationship with Joe and not gone through warranty, everything would be completed. During the buying and initial move in process, Joe was super helpful and seemed to generally care about us and our home, look forward to working with him again. We were told there would be another walk through at the 30 day mark. We would really appreciate more info on that and love to schedule it. There are many serious issues we would like to discuss and some small ones. Please respond with further guidance on that. ... More

I am very disappointed with the quality of the appliances. This home was very expensive, but the appliances are very low-grade. Poor quality. I’ve had nothing but trouble with each of them. This being a model home I expected top grade appliances, but I receive low quality.

My first purchase of a new home. It was easier than a previously owned residence. The team I worked with was awesome. I don’t have any complaints.

We are so happy with our decision to buy a home in the Waterset community, and we couldn't be more pleased with our new Richmond American home. The community is absolutely perfect for our family. Our kids will grow up here until the go off to college or Marine Corps lol . We love all the parks and pools, and we appreciate the beautifully maintained trails and fitness centers. It's a wonderful, welcoming place to live. ​The team at Richmond American Homes was professional and a pleasure to work with from start to finish. Our home is beautifully built, and we were so impressed with the attention to detail and the quality of the finishes. We highly recommend both Waterset and Richmond American Homes to anyone looking for a new home in the area." ... More

The area of Gregg Ranch is an ideal spot for my wife and I to spend the rest of our lives. I was pleasantly surprised at the quality of construction. I found that the finishing trim work was better than most of the builders. The price of the home was very competitive and was in line with the quality of construction.

Lori was a fantastic sales agent and facilitated the purchase of my new home flawlessly. Everyone from the lender to the closing team was fantastic.

House is about 95% perfect. There are always going to be the little things you find that need fixing. I think some of those things should have been found prior to us finding them, but none the less, the builder was quick to accept and address those issues. (minor things by the way). Hopefully the rest of the short list is addressed as quickly as the first few items have been.

My home buying experience was phenomenal due to my real estate agent helping me. The overall home of lantana is average. The house is obviously build quickly to have many customers move in. The quality is not $460k, but that is something most people will need to realize is the norm. The structure is not the same quality as older homes but I accepted it. It is a good starter home.

The house has been ok. No serious issues.Mostly normal new house issues. It would have been nice if there had been at least one pest control treatment as the spiders are out of control. However, with exception of financing part of Richmond, no one else cares about follow up or the buyer. They expect you to meet their schedule for every step and act like they are doing you a favor selling you a home. There is generally no respect for the owner at any point: be prepared to continually call or text if there are issues immediately following move in.

Great wonderful amazing successful excellent

Please pass our thanks to Riley for making it a great experience for us as complications come. He is timely, smart and professional.

Excellent builder to work with. Staff is courteous and helpful. Everyone will go above and beyond to solve a problem or to satisfy the customer. We would definitely recommend Richmond American Homes!

Our experience with Richmond American Homes has been nothing short of a disaster, and I feel compelled to warn potential buyers. From misleading information to shockingly poor quality and abysmal customer service, this builder has proven to be a master of deception. Before closing, we were provided incorrect school zoning information. It later became clear they had the correct details but deliberately withheld them until after the closing date. This blatant dishonesty alone should be a massive red flag for anyone considering their homes. Their claims of "good quality" are an absolute joke. On the very first day we moved in, all the toilets were inexplicably clogged. We desperately tried to reach their emergency team, but there was no response, forcing my family, including my elderly mother, to seek refuge at a friend's house in the middle of the night. The emergency team finally showed up the next day. Not only did they fail to apologize for this horrific ordeal, but they also didn’t reimburse me. This level of disregard for their customers' well-being is simply unacceptable. Beyond the initial plumbing nightmare, we've been plagued with numerous other quality issues. Doors, windows, and water taps all presented problems, and while some were eventually "fixed," these repairs often took an excessive amount of time, and new issues continue to emerge even after the so-called fixes. It's clear that their homes are built with the cheapest materials and/or minimal care. I've already saved several friends from making the same mistake, directing them to a more reputable builder instead. I urge anyone considering Richmond American Homes to treat them as your absolute last option. Be extremely cautious with their sellers, as they seem to prioritize making a sale over providing accurate information. I genuinely feel tricked and misled by this builder. Save yourself the stress, frustration, and financial burden. Look elsewhere. ... More

It was great process. This was my very first Richmond home purchase. This was one of my best home purchases ever.

Jessi was the our sales rep. She was fantastic. She answered all of our questions and concerns quickly and responsively, both with sub contractors and our loan reps. James was a great help as a project manager. He took care of seeing that all our concerns regarding the structure were handled quickly and correctly.

Moving from Maryland was an adventure. We weren't looking for a new build but this house checked all our boxes. The buying process was good as any house buying process could be. The quality of the house is A++. We couldn't be happier with our new home. The builder notated 98% of deficiencies and had them repaired before closing. Can't say enough about the warranty process too. Very responsive and fantastic customer service.

My experience with this builder was smooth from start to finish. The team was professional, responsive, and kept me informed throughout the entire process. They delivered on their promises and made the homebuying journey feel organized and stress-free. The quality of the home is well-designed, thoughtfully finished, and built with care. It’s clear that the builder values craftsmanship and attention to detail. I also feel the home offers great value for the price. I’m very happy with my new home and grateful for the team that made it happen.

Always, Always have a home inspected prior to purchase. So much wrong with our brand new home before we signed, even more found after close. A 12’ hole had to be dug to fix underground plumbing sewer line belly. We have lived here for 45 days and still have a laundry list of repairs needed. Trades are garbage with zero care for their given trade. We have bad flooring, subfloors, large holes in the walls, exposed copper. Took 45 days post close to get front landscaping. Landscape company is another nightmare. They have delayed, delayed blaming us as homeowners somehow for their delay and crappy work. Richmond builds as fast as possible and hopes the buyer doesn’t care about safety or fit & finish. Zero oversight of trades from the builder during construction and even less after close. Someone needs to be in the Quality Control mindset on the job site, unfortunately this isn’t the builder for that. The contractor who builds metal hand railing for Richmond walked right into our home like he owned the place after we moved in. He was supposed to replace the hand railing leading into the basement. This contractor has known about the faulty handrail for MONTHS. Of course the builder waits until after we have closed to approve the handrail to be replaced. This initial delay has now turned into a 6 week wait with no updates. We have no clue when our documented list of repairs will be completed. We were told that all neighbors had to share the expense of the back yard fencing. Of course my neighbor wants to avoid us like the plague now that we have paid for the entire fence. I urge anyone reading this to do more research on the builder in the area you are considering. Have your new build inspected!! Do not take possession until your list of repairs have been completed. I can tell you after 45 days we still have no end in sight for the easiest of repairs. Lord help us if something really bad happens to this home. Zero faith in this builder and their hired trades. This is a million dollar house Richmond. Do better! Hire better! Have some freaking oversight of your trades. Have some pride in the homes you build!! ... More

Response time and action taken is lengthy

The solution to the problems at home has not been quick, I have had to adapt to the schedules established by the contractors and sometimes they have not gone to my house to solve the problems, in other cases the contractors have not responded, that is, I am in my new house and I cannot show it complete to my friends and family because there are still things to repair, I hope they solve it soon.

They buying experience was made really easy with the help of Ester she was extremely help. Joel has been very responsive but with Josh the has he would reach out and schedule someone to fix some cracks on our corner beads and has not reach back out and scheduled any date for repairs. Most of the team for Richmond has been fantastic

The agent was wonderful. No pressure, just provided us with information and answered our questions timely and best as the agent can.

I got a good deal on the house. They worked with me on it and I thought it was very fair. The home seems to be of great quality. I am happy about everything.

I want to start by stating that we love our new home and are extremely happy with our purchase. I was a a bit skeptical since the onlone reviews on Richmond American were not that great, many of them were questioning the quality of the work. This is not the case so far with our purchase. The initial contact with the Deacon, our loan officer, was a bit lacking. We would request items and we would not hear from him for days or weeks. The closer we got to closing, not more attentive he was to us and our request. At the end of it all, he made up for it the closer we got to closing. Our sales rep, Wray, was awesome, he was attentive to all our request and to this day he still drives by and waves hello with a big ol’ smile on his face. Justin and his team also did pretty good. There are still some items that need to be fixed around the house, but we are in no hurry for them. We do wish we would get an update on and estimated time of completion. We ended with a half acre lot and we love our lot! The only thing that was disappointing was it wasn’t until towards the end of the buying process that we found out that there were limitations on what we can do to our backyard. There are certain easements lines all around our fence line that we are not allowed to build in. Also, the septic system take up more than half of the backyard and it’s highly recommended we don’t build our plant anything. ... More

Workmanship is bad..very bad, people who is in charge to help you, for example the super intendent of project bad, need to hire people who really wants to help the costumers needs. A lot of issues in a brand new home, still waiting for response..very bad experience.