Richmond American Homes Reviews

Loved the process with Richmond nice and easy

Colleen was a great help and immediately available for any inquiry in the process.

Bought a model house couple months ago already started having problems with water leaking everywhere there’s cracks all over my exterior walls and no one takes the responsibility.

The sales team was very patient and helpful and the walk through experience with the superintendent was great.

Communication was great. Process was smooth. Home is great and enjoying it.

The whole process with Richmond American homes (and all the sister companies you have to work with) was pretty stressful. A lot of different people communicating with you and telling you different things. A lot of “this needs to be submitted by ——- or you could lose out on incentives” and they tell you that on a Saturday evening and say it’s due Sunday afternoon when everything is closed during the time you need to have it submitted. The fact that you need to use their sister companies to get the incentives but then sell your mortgage to a different company before you even makeyour first payment, is annoying. So far (it’s been almost a month) the house is great, no major issues, a few smaller issues and getting those handled can be a frustrating process. A few people that we worked with were very helpful and kind and some just made things stressful and confusing. So we love the house but likely would not do it again. ... More

its a very nice house the subdivision is very nice and clean.

Austin,Carl,Darius and Lizzy at Richmond American Lakeside Forest was Super Amazing and Awesome. So So helpful throughout our journey on buying our Florida home. Top notch team work.

pleasant experience, everyone at the sales office was very helpful and professional. answered all my questions and returned my calls promptly. made the process less stressful...house was clean and ready to move in...

Alex is very experienced and helpful getting my concerns addressed.

I enjoyed working with Hailee, Scott and Isaac. They are very kind and professional and take feedback well. I felt valued and in safe hands through the whole experience.

Thanks to Richmond America Homes, we have a quality-built home that we love. It was a very enjoyable buying experience that went very fast!

Smooth and easy process. Everyone communicated in a timely manner. I had a few things that needed to get fixed post move in day and Andrew made that happen. Very pleased with this company.

From start to finish and beyond Brian made sure all of my questions were answered. Logan had been very responsive to the few issues we’ve had.

They can expect a professional operation when dealing with Richmond Homes

Overall experience was great. Holly at sales was very professional, knowledgeable and prompt. Dianna at financing was extremely helpful! I benefitted from her advices a lot during financing process. Zach (superintendent) was also very patient and thorough. So far (1 month through) haven't seen any issue yet. Value for price is reasonable but I wish you could handle the fencing like other builders. The cost could be included to the closing costs.

So far so good.

Agents were knowledgeable, courteous and friendly throughout our transaction. They responded quickly to all our concerns. The only problem for us in our new house is the height of the doors. Instead of the traditional 6 feet, they are 8 feet tall.

A very easy and helpful process.

Great group of people to work with. All very professional and courteous. People I would be friends with for life and invite to my home for BBQ and family events. My wife and I felt comfortable and important. Gail has been a blessing and on top of all repairs and follow-ups. Loan process was challenging but Chris made us feel appreciated through the process. Overall you guys were a blessing in our process. Rose was also a blessing and showed us many options before we made our final decision. Thank you all Richmond Homes for your most excellent staff. Gus & Cindy

Again I MUST point out Albert how did our walk through and assisted us in getting moved in. Albert is a true professional and an asset to the company. The only negative I have is with the mortgage insurance company. They had NO idea what they were doing. I had to make repeated phone calls to them to get the policy straightened. I would recommend your company find a more professional insurance company.

Our community sales representative Mary was amazing, but our recommend lender was a complete nightmare, if it wasn’t for me being a person that stands on business and did not want to lose a great deal, I would have gone with another lender or just gone somewhere else.

Amazing employees like Bridgette and Chris made our home buying experience very pleasant. They are very friendly and helpful. They quickly responded to all of our questions and requests/concerns. Mortgage approval and closing went very well and fast.

I couldn't be happier with my experience working with German. From the initial process to the walk-through, the entire process was smooth, transparent and well-managed. I believe the quality of materials is great; however, I can't say the same thing about workmanship. A lot of the tagged items were fixed before closing but a few weeks into moving in, I am noticing quite a few items that still need to be fixed. I haven't started the reporting process for these issues but I'm looking forward to a great experience just like how it was from the beginning of the home buying process.

First of all the staff assisting the buying experience were great except for the lady who replaced Melisa (Melisa was awesome). Even the small hiccups were addressed except the north backyard wall that at the top you can walk easily into our neighbors yard and they can with ours. We are hoping that they fix this with just a couple of blocks.