Richmond American Homes Reviews

The overall communication from start of sale to finish with my Sales Rep Maggie went very well and all staff were very courteous, cooperative and helpful. The onsite construction supervisor Lupe was very informative. I appreciate the team effort for making my home buying experience easy.

Jessica was incredibly helpful throughout our entire new build purchase. She provided expert guidance, was exceptionally knowledgeable about the building plans, readily available to answer questions usually within the same day, and ensured we understood every step of the contract and selection process. Jessica worked alongside our real estate agent and with both of their expertise the entire process went smoothly. We highly recommend anyone looking to purchase a new home and who values clear communication and personalized service to look no further than a Richmond American home and with someone like Jessica by your side, you’ll be glad you did. ... More

Everyone was so helpful, from the sales team to the loan officers. Always had time to answer all our questions. They always answered on time and helped us if anything was needed. The walk through of the home was easy and smooth. Home care specialist always responds he is very nice. He took care of submitting any minor problems we found in the home, that needed fixing.

Richmond does a very good job of keeping you informed during the build and has been very responsive to questions after the move in. We highly recommend everyone take the time to look seriously at what Richmond offers in Buckeye.

Our overall experience was great. The property agent,Stephanie, was amazing to work with. She was always there with answers whenever I had questions and willing to help anyway she could. And when we had issues with the house itself Rich was right there to make sure the issue was fixed and to make sure we were satisfied and happy. The whole process was great. I would recommend them to anyone looking to buy.

Sales representative that I worked with was so good and she was able to help me the right home that I was looking for. Representative name - Nita.

Great experience with Richmond Homes compared to our previous experience with another large builder. Ricardo and Rob were excellent with communicating, and Rob was great to work with and takes pride in his role and ensuring quality homes are built. The only aspect of the experience that wasn’t excellent is around some of the decision making at Richmond corporate (or whoever the decision makers are for designing model homes in the communities); in false advertisement within the models. I understand that all builders put items in the models that are not offered in homes, but this is a deceptive practice. If Richmond didn’t participate in this norm it would further elevate, differentiate, and build trust in Richmond from other builders. When trying to get a resolution around an item, we were met with an unfortunate response and attitude from Ava, and Daniel didn’t even return our calls to support. Fortunately, Ricardo, Rob, and Reon were great to ensure a positive experience- They are great at their roles and the reason we are satisfied with Richmond. ... More

I purchased my home at the end of 2024. We were able to close 2 weeks after I first decided to purchase the home. It's my first home purchase and everything seems well built and cleverly designed. The sales and construction team were great to work with through the walk through and took care of all repairs I requested, including minor paint touch ups. I'm excited to be in my new home and everything has continued to run smoothly.

They are very informative, they so not pressure you for anything which is good. Buying a house is a enormous commitment, and they made me feel very comfortable.

Amy was so helpful and responsive during the whole process the whole lending team as well and we are very happy with the purchase of our new home.

100% recommended verry helpful crew

Scott was a pleasure to work with as his team worked to complete our home. He was responsive to our questions and attentive to our concerns. We walked into a beautiful place that we will call home for decades to come.

Sales representatives and superintendent are very helpful

My wife and I love our Richmond American home! The team of agents who assisted us in buying our home were an absolute pleasure to work with from day one of walking through the house to final walkthrough. We fell in love with everything Richmond American! Thank you so much for making our dream come true!

Professional care from sales office, Found more details that needed repair than expected.

All of the people that I came in contact with were great. Briana was there every step of the way. Rosemary also was a great assistance to me after I moved in. Gabriel also ensured that everything was taken care of from the walk thru. I highly recommend Richmond American for the quality of their homes and customer service.

Bought a Richmond American home in Paintbrush Hills subdivision in Falcon CO. Sales staff was very helpful and project manager was ernest about resolving what few Issues I had before closing. The cost of the home was reasonable considering how expensive housing has gotten in Colorado. From the time we signed a contract to closing was really fast as long as I was prepared to get the lending depart everything to them promptly.

I'm a retired flooring installer, purchased 8 homes ( 4 new) over 42 years. Quality between builders has closed to where it's hard to distinguish between them. Richmond in my opinion has always been the better choice. My house purchase was a track home of medium level upgrades, not fancy but not entry level. Pleased with quality, energy efficiency, and design. Price was better than most other builders in this area. Would choose them again.

The experience was good, knowing how hard it is to finalize on a house.

We had a beautiful experience with our realtor and the folks at Richmond… I love the fact that they're also different filters for the neighborhood. This creates a much less cookie cutter Neighbourhood look different designs of homes. Kirk

Overall, I would say I’m pretty pleased with Richmond American. We love our house and our neighborhood. Our sales associate was upfront and communicated well with us. I wish I didn’t have to use their lender, but that was the deal that we had to make to get a great rate. The initial and final walk-through of our house were excellent and everything was fixed and addressed. A few minor issues after that a call to the warranty hotline and they responded quickly. I have to say I’m impressed with Richmond, especially when it comes to the quality of the build and the service. Would definitely buy again and would definitely Buy in Abrams point. ... More

Overall the buying experience was good on our end. Communication was good throughout the process, the only issue we had was communication towards the end with one of the loan officers. Other than that issue, we had no problems with Richmond American during this process. Our walk through with DJ went as well as it could have and she’s already reached out to see if we needed anything since we moved in.

Shop extensively. View neighborhood & neighbors carefully.

I was in contact with Kiley he helped answer all my questions and give me all the proper info required to get through my home buying experience

From the start we have had an overall positive experience with Richmond American homes. Maggie the sales rep was very friendly and responsive as have the warranty reps, Ruben and Joshua. We love our new home and the lot size is great!