Richmond American Homes Reviews

Jim made the buying process very easy and responded quickly to our questions and requests. Alex was very thorough during the walk through and resolved any concerns. The house is beautiful and well made.

Top notch buying experience. Very nice staff all around made the process seemless.

This process was very easy and all around surprisingly pleasant

It was a good experience for us

Everything one was very helpful. My house is very quiet from outside noise

We had a contingency purchase. It was amazing how smooth the process went on the Richmond American side of things. It wasn't the same for our old home. They had a lot of setbacks but finally closed. It definitely made me appreciate my Richmond American team. Holly, Rebecca and Margaret. They were outstanding!!!

Lizeth and Rynn at Richmond American Homes made our entire experience outstanding. From start to finish, they kept us informed and involved, especially when it came to repairs. They were always responsive and quick to provide solutions, which made the whole process smooth and stress-free. My family and I truly love our new home, and a big part of that is because of the care and effort Lizeth and Rynn put into their work. Their communication, professionalism, and dedication really stood out. We would absolutely recommend Richmond American Homes, especially because of the strong team they have on-site. Lizeth and Rynn—thank you for everything and for putting your heart into what you do. ... More

The sales staff and construction team both really knew how to guide me through buying my first house and made the process of buying my first home feel very comfortable.

It was a great experience. Everyone was helpful and professional.

If possible schedule several showings of different models to ensure you have a good feel of layout. It is crucial to know how a house will be situated and how high the crawl space will be on a lot where a home is not yet built. There were some mishaps about ordering laundry machines from the design center that actually did not fit the space, but all were very accommodating about figuring out how remove the appliances and refund those monies. Everyone has been friendly and responsive, but during my purchase and build, there seemed to be some short staffing and communication breakdowns internally that made my appointments feel rushed. ... More

From our first viewing of the model homes with Kris to the after move in service with Will Holt Homes has been great to work with. This will be my 7th home purchase and the best yet. During our shopping for a new home we were asking each of the builders for detailed information about the models and plots. Kris was super responsive and gave us detailed information which helped us to pick our new Holt Home. We were out of state buyers so this level of support was greatly appreciated. After we were in contract Will worked to resolve any little issues that we found during the walkthrough. He also showed up after close to help with a number of small adjustments like resolving some drainage issues with new river rock and drain. Lorant also came to resolve an issue with the refrigerator that wouldn't quite fit. The welcome gift from the sales office was a nice touch, I'm drinking my coffee from the mug right now. Also Will came by after we moved in with more gifts, a welcome door mat and cleaning supplies for our new house. Excellent service all the way around. ... More

It was very easy with going through everything. The inspector was very thorough and quick to respond to any maintenance issues after closing.

From the sales office to the superintendent, everybody was kind and helpful. Buying my new home was a key move in my life at this time allowing me to support family during my granddaughters extensive stay at Seattle Children's Hospital. So thank you Richmond American Team for helping me make that happen.

Everyone involved, we’re great. Even in the finance side. We are quite pleased and have already referred a friend who also bought!

I honestly regret buying a home from this builder. This is my second home, and my first one—built in 2010—never had these kinds of issues. The whole reason I chose a new build was to avoid exactly this kind of stress, and instead, I’m dealing with even more problems. Within the first week, we already had a leak in the ceiling, and I had to take days off work just to deal with it. That is completely unacceptable for a brand-new home. My Ring doorbell has not worked since day one, and it still hasn’t been properly resolved. The paint quality is extremely poor—you can’t even wipe the walls without the paint coming off onto the rag. There are also clear workmanship issues throughout the home, including damaged baseboards, uneven wall textures, and patchy, mismatched paint. You can visibly see where things were rushed and cheaply done just to get the house finished and sold. It honestly feels like this builder prioritizes speed over quality, and homeowners are left dealing with the consequences. What makes this even more frustrating is the time and stress this has caused. No one should have to take time off work and deal with repairs immediately after moving into a “new” home. I expected a smooth experience and solid craftsmanship. Instead, I feel let down and disappointed. At this point, I truly hope the builder steps up and makes this right—not just with repairs, but by properly acknowledging the inconvenience and disruption caused. Situations like this deserve real customer care. I strongly recommend anyone considering this builder to inspect everything very carefully before closing. ... More

It's really a great home, My wife and I just love it, Great community also!

Great house, great price, everyone we’ve worked with has been friendly and helpful

Amazing, Smooth, and seamless! The home is amazing the price and interest rate I hit seemed very fair and competitive! There whole team from realtors to loan agents where hasty to respond and help out anyway they could! Very happy with my new home and the experience I had getting here!!

We had a very pleasant experience buying our townhouse in late-February-March. The initial showing and walk through before purchasing all went smoothly as well as the additional work, that needed to be done.

I looked at several homes over the course of a few months, and I kept coming back to Richmond American Homes. Like most buyers, I had a checklist, and they checked almost every box for me. Their staff was friendly, welcoming, and helpful throughout the entire process. What really stood out was how responsive and supportive they continued to be even after the sale was completed. Overall, I’m very happy with my purchase and would definitely recommend Richmond American Homes to anyone looking for a smooth and positive home-buying experience.

We recently purchased our home from Richmond American Homes, and overall, we’re very happy with our experience. From start to finish, the process was smooth and well-organized, and the team was helpful and responsive whenever we had questions. What stood out most to us was the quality and design of the home. The layout is functional and modern, and you can tell that attention was given to the details that make a house feel like a home. We especially appreciate the finishes and the thoughtful use of space. The buying process itself was straightforward, and we felt supported throughout. Any concerns we had were addressed in a timely manner, which made a big difference in reducing stress during such an important purchase. Now that we’ve moved in, we can confidently say we love our new home. It’s comfortable, well-built, and truly feels like the right fit for us. We would definitely recommend Richmond American Homes to anyone looking for a new construction home. ... More

Bank people at first were nice but after I bought the house they kept coming after me asking for more documentation that to me didn't make sence, why did they approved me then? Also waranty is even worst idk is there is any hiring or department ossues but they can't keep up, lead time is extremely long. Quality is bad, cheap low quality materials used on the construction, wind makes the house shake, lack of isolation, walls aren't square, shower doors are flimsy, doors and trims have the same paint as the walls. Superintendent is responsive but she needs costumer service training

This is our second Richmond Home. We couldn’t be happier. Our team has been amazing to work with!

The entire home buying experience was pleasant and simple. This is our 4th house and the whole transaction was simple and easy thanks to Alex and Austin. Questions and issues were met in a timely manor of not immediate. Lending was simple and straightforward, again, any questions or concerns were responded to very timely. We felt completely at ease during the entire process.

This is where the team listens to you and walked with you every step caring for every single step accurately! Mike Bianca Are EXCEPTIONAL because they committed to providing quality representation of a quality builder