Richmond American Homes Reviews

You want to believe that they will help. They show you their warranties and how often they are, see it's in those forms you signed. But they said yes to all of it and that they'd take care of all of it, tomorrow.... Tomorrow comes and goes. I have waited two months (since October 2). The weather stripping on garage, stucco issues, deadbolt doesn't lock, no door on bathroom, screen door, right front window doesn't lock. You get the picture don't you? I have contacted corporate in Denver, they passed me on to Albuquerque. Guess what? They will fix it....NOT. Still waiting. How can such gross incompetence be excusable? Why not take care of the problem? I spend more time trying to chase someone down (anyone) to take care of problems then it would have taken them to fix it! It's probably a ageism issue. Ignore, the old lady she will forget all of it and it will go away. Please beware. ... More

Overall the buying experience was good on our end. Communication was good throughout the process, the only issue we had was communication towards the end with one of the loan officers. Other than that issue, we had no problems with Richmond American during this process. Our walk through with DJ went as well as it could have and she’s already reached out to see if we needed anything since we moved in.

Richmond American have extremely very low craftsmanship, so if i ever had the chance to bit another home, I would not bother looking at them.

Overall, we are happy with the process and quality of work. Yes, there were issues along the way, but the construction manager (Scott), sales agent (Michael), and loan officer (Chris) all went above and beyond to help get resolutions.

Shop extensively. View neighborhood & neighbors carefully.

I was in contact with Kiley he helped answer all my questions and give me all the proper info required to get through my home buying experience

From the start we have had an overall positive experience with Richmond American homes. Maggie the sales rep was very friendly and responsive as have the warranty reps, Ruben and Joshua. We love our new home and the lot size is great!

My overalls buying experience with Richmond wasn’t so great. Not to mention when I did my walk thru’s I notice in the final walk thru that they had taken tape off but hadn’t fixed the issue and when I asked about it the response was oh it will be fixed before you move in and it wasn’t. So now I find myself calling frequently to address issues I’m finding that should have been fixed before move in which is annoying but at least the builder is quick to take care of things and is very easy to work with.

Good solid material and value is American home

While I would like to commend our sales representative, Claudia, for her professionalism and assistance throughout the home-buying process, I encountered several issues with the quality of my Richmond American Home (RAH). Just for starters, the floors are not level. The flooring throughout the home is uneven, creating both aesthetic and functional problems. Also, the tile for both bathrooms were substituted, but the grout used was the color for the original tile...this should have been thought out by the builder and designer who substituted the tile, but it was not. Now I have lovely tile that is offset with ugly grout. Another issue, is the countertops for the bathrooms were misaligned over the sinks, which is both visually unappealing and reminds us everyday of the lazy "craftsmanship" RAH touts. These issues do not reflect the high standards I expected from a reputable builder like RAH. As a homeowner, I relied on their commitment to quality and craftsmanship to ensure my investment provided me long-term satisfaction, and I feel like I was duped. Recommend if you buy from RAH, you do your homework and look at other builders and their "craftsmanship". RAH needs better quality control of their contractors. Contractors should be customer focused and company awarded so they feel some sort of pride in their work and not just "get'er done and get out" leaving the homeowner to just deal with it. ... More

I'm so happy I choose Richmond American! I love my new home, builders did an amazing job. No complaints.

nice house, great upgraded appliances, decent grade paint on the walls (unlike a lot of new build).Massive 3-car garage and large laundry room. wish house was prewired for audio (good that all rooms have ethernet hookups). Need more/upgraded sockets in kitchen and garage.

Builder realtor name Katrina is very nice and she helped me with all the things I need. She is very approachable. The house plan is very nice only one thing didn’t meet my expectations is the flooring. I was told in the first place that the flooring is white vinyl but it turned out as light brown. Also David still has 3 things to complete in the house until now he still not scheduling to complete it.

Susan Smith was awesome and helping me make my dreams come true with my beautiful new home

Your sales person was your typical sales person, very nice and friendly in the beginning till I signed on the dotted line. To this date, it does not give me updates on issues happening with services. An example is your shoulder company went bankrupt, she never bothered to contact me to let me know and has been dismissive whenever I have called with questions or issues. Your loan officer pretty much the same as your sales person was not responsive to questions. The manager had to get involved and I was not impressed with the speediness, the loan rate, and communication. Your homeowners insurance guy, same as the previous two. Once he was unable to obtain homeowners insurance for the property, he pretty much just washed his hands and gave me a referral to another company who might be able to help me. I have not been happy or impressed with Richmond American homes. I would never recommend you as a builder to any family or friends. ... More

Chuck and Desmond was awesome.

Good experience every step of the way when purchasing our new home. Raychel and Kevin were very knowledgeable and helpful during the decision process and after move-in.

We came to Richmond after a poor experience with another homebuilder. We were nervous and skeptical, but after meeting sales rep Andrew, our spirits were immediately lifted and as we progressed during the process, we knew he guided us on the right path. I would not hesitate to recommend Andrew and Richmond Homes. They have been professional in every way possible and not let us down once! This has been a dream come true! We are so pleased with our new Richmond Home and feel very fortunate to be here! Many thanks!

Eight years ago we had a home built in Thornton by Richmond American. Now, in October 2024, we bought another brand new home. We've been please from start to finish with our sales person Holly, the building team, and the finance team. We really like our house and are making it our permanent home. My wife and I highly recommend Richmond American Homes!!

In early August of this year my wife and I went scouting for neighborhoods to consider building our first "new" home in Virginia and stopped by Pendleton in Ruther Glen, VA due to its adjacency to a nice golf course. We met Jim L, sales professional, who was exceptional. Now this was a scouting visit, which six hours later turned into a purchase of our new home on the golf course. Jim kept us updated weekly with photos, texts, emails and recommendations of local businesses to support our needs. Al, our General Contractor, was great to work with, informative and down to earth. The whole process from start to finish was easy. Their mortage and down payment incentives was the cherry on the cake and was the easiest mortage process we have gone through, and this is our sixth home purchase. Believe it or not, our home wrapped up nearly a month early allowing us to enjoy the entire holiday season, not moving, but enjoying living in our new home. Truly a 5 star exerperience!. ... More

I am pleased with the home (Alexandrite Floorplan). The construction manager is mostly responsive to questions, repairs, and concerns now but wasn't very responsive in the beginning. It takes tenacity on the part of the homeowner to get things addressed. The community is better than most because the homes have substantially different exterior designs than most new communities. It's not as "cookie cutter" as other communities. The interiors are also nicer than most builder grade new construction. The high ceilings and quartz counter tops are a nice touch. The closets could use more shelving and are a bit on the small side. The sales staff are friendly and responsive. Their mortgage company is fast and responsive. ... More

Lukas and Taylor were amazing to work with and timely with any requests that arised 10/10

Our experience with Richmond overcame all our expectations. We got a new built with 3.9% rate! Our sales associate negotiated drop-off the price, getting appliances and covering our current lease. All stuff was professional and supportive. We really love our new home. I was built with high quality and care of customers.

I had to have this home after being in it for just a couple minutes. Since it was ready to move in I asked for a short escrow and was in the home in 2 weeks after going into escrow. My sales agent and the superintendent have been great to work with. After walking through othe builders models this was by far the most impressive with the finishing touches.

Trustworthiness, security, availability, following through the whole process and the completion!!