Richmond American Homes Reviews

The home is wonderful. We had a great experience purchasing the home. The only thing we have had trouble with is responsiveness to issues, but it is in the process of getting fixed.

We had a great sales representative, Allison at Tributary. She was so easy to work with and responded to all of our questions. On the warranty side, we still have some outstanding items that need to be addressed. Hopefully they will be completed soon.

Richmond American Homes provide a combination of Great Floorplans, Price Point Value and Overall Buying Experience at the Entry Level - Mid Level Housing Arena !!

The experience with the sales person Zack was great and with all others during the purchase process! Now that we are in not so good sent work order for things that needed to be fixed and have not been contacted yet! We need some major things fixed like a pipe in our roof that just goes into the attic but connected to nothing. I can see light around my front door, garage door into house does not latch properly as other doors have same issue. We have a trusses in the attic that is cracked etc. sure would like these things fixed. Also if you want an independent inspection done make sure you set it up with plenty of time at least 3 to 4 weeks so they can do all their checks on the inspector. I hope to get all problems fixed soon. ... More

Overall a very easy process getting in the door. After close though, we have reached out a couple times trying to get rollover items and inspection issues addressed with no response. To be fair we have only tried communicating directly and have not gone through warranty. The issues are also minor, primarily being paint touch ups.

Overall pretty happy with the home. Found alot of little details that will need to be addressed for warranty

Response time and action taken is lengthy

The sales agent in Lodi, CA, is amazing.

The purchasing process was AMAZING! However some of the appliances were or are still defective or damaged! Some of the shrubs are dead and have not been replaced the Patio door only works on one side and will not lock! There are some cosmetic issues as well! The concrete is still red from the mud in the area. I was promised it would be cleaned however the homes around me that have not sold have all had their concrete pressure washed and they passed right by me! Have a defective window and was told a new one was ordered before we moved it! Still has not been replaced! I am pretty easy going but getting very frustrated with the lack of response to the issues! ... More

My driveway is not acceptable! It is already breaking up. I have NOT used salt on it.

I am pleased with the home (Alexandrite Floorplan). The construction manager is mostly responsive to questions, repairs, and concerns now but wasn't very responsive in the beginning. It takes tenacity on the part of the homeowner to get things addressed. The community is better than most because the homes have substantially different exterior designs than most new communities. It's not as "cookie cutter" as other communities. The interiors are also nicer than most builder grade new construction. The high ceilings and quartz counter tops are a nice touch. The closets could use more shelving and are a bit on the small side. The sales staff are friendly and responsive. Their mortgage company is fast and responsive. ... More

Jessi is absolutely the best! She has gone above and beyond. Our experience with the sales process has been top notch. We haven't moved in yet, so answering the questions about the materials, value, and responsiveness are difficult to answer at this time. I really don't have enough information, so I chose the middle rating. I wish I could have sent the review without having to give a rating for each item. I suspect they will be all be 5 stars once we get settled in.

The salesperson and loan officer are very helpful and responsive. Catered to me every step of the way. The only thing that got me were the placements of the thermostat upstairs and downstairs. Both are only about 42 inches from the floor. Way too low for me. I’m 5’8 and my son is over 6 feet. I am a disabled veteran and I can’t see LCD screens unless they are straight in front of me. I asked for them to move it higher as like any other new or old homes I’ve been to that I and all I got was static and a definite no. I looked at all the other Richmond American homes in my neighborhood and non are happy about it. Other than the usual few scoffs here and there for minor mistakes and mishaps, the thermostat really bugs me the most even just by looking and thinking about it. I have a brand new home and apparently it is made for very short people to have the thermostat close to eye level. Finger and hand prints all over the place and the garage not painted inside. Only 2 drawers in the house. Just cabinets with no drawers in the kitchen and bathrooms. Other than that, I love my new house. I just wish they can fix the small things such as raising a thermostat. IT REALLY BOTHERS ME!!! —Nick ... More

Amazing home! Love the house and the design. The community is perfect and everyone is very friendly.

Working with Suzanne was an absolute pleasure. As a first-time homebuyer, I appreciated her advocacy and the knowledge she shared throughout the process. Her expertise and dedication made buying a home manageable and enjoyable! However, I’ve faced some challenges with home care and communication with the superintendent and others. While these issues have been frustrating, I am hopeful they will be resolved soon. Nice guy, but probably busy, but I only care about the end result ultimately. The paint and baseboards are abysmal. Not a huge fan of the gaslighting by one of their other reps during the walkthrough. Again this is a home care thing, and I’ll just deal with my warranty. No biggie. Despite these minor setbacks, Suzanne’s support made a significant difference, and I am grateful for her help in finding and securing my first home!! ... More

Great financing and shopping experience. Warranty is slacking on coming out and getting in contact with me. Submitted a water damage request over two weeks ago and have yet to hear back.

We had many issues with our new home. The quality of workmanship was substandard and Richmond should better monitor their contractors/emplyees building homes. Major issues like sewer belly, frozen pipes due to poor insulation, failure to exit the dryer venting on roof, poor installation of front door, gas range pipe leak, and other etc were all move in frustrations that were quickly fixed.

I thought Richmond American homes was great. They worked with my situation and wanted us to be successful. So far so good. Shawn was very nice to work with!

Review I just submitted for Richmond: I am overall happy with my home. I love it. It’s very comfortable. Sales person Glenda was amazing! I am disappointed in the workmanship of a few items. Some things I know can and will be fixed but there are a few big things. One, the drywall in the home is terrible. You can see bowed areas in the hallway now that we have painted. The drywall is literally cracking at the seams in other places, so you can see clear seams and cracking of the walls coming through. Now this will need to be fixed and I am told my paint will not be fixed. The builder paint which is of course a different color than my newly painted interior will be fixed, but not my paint. I’m not happy about the inconvenience this will cause of course but now the expense of repainting due to nothing I have done wrong is unacceptable. The second big thing is that apparently my home is missing some AC connectors and returns in a few rooms making one room that my daughter lives in very warm. We’re waiting for the parts for that and hopefully there will not be damage. So those two major things that will require literal cutting into the home are very unfortunate and disappointing to say the least. It would be appreciated if at least Richmond could not just dismiss my request to fix my paint after the drywall gets cut into. At this point, I’m on the fence about whether I would recommend Richmond. I suppose it depends on how these two huge items are handled. ... More

I love the home but here are the issues and this isn’t all of them. The air vent is located right next to the shower so it blows cold air right on you in the hot shower that’s a poor design, closed the air vent and that resolves that. Electrical issues lights blink in one area and fireplace makes a weird clicking sound repetitively that’s maddening. The major issue is I haven’t can’t cook a meal on my stove and I’ve lived there over a month because no one wants to fix or take responsibility for it not working and I’m currently going through the GE appliances website scheduling an appointment two weeks out so it’ll probably be two months in before I can cook a meal on the stove which is frustrating. ... More

They buying experience was made really easy with the help of Ester she was extremely help. Joel has been very responsive but with Josh the has he would reach out and schedule someone to fix some cracks on our corner beads and has not reach back out and scheduled any date for repairs. Most of the team for Richmond has been fantastic

Purchasing/ management side was fantastic! The only downside is the builders. When I pointed things out to fix, the builders would cut corners ie. Asked for large rocks & trash removed from crawlspace. Later found out they moved it into a dark corner and put plastic on it to hide the issue... be sure to check EVERYTHING you point out to fix because if they think they'll get away with it they'll try to... their manager was good though I blame the workers.

The paint contractor did a horrible job and cleaned his paint brushes in the kitchen sink! All the doors in the house have issues with paint splatters and don’t look like they were cleaned or sanded before painting. Upstairs bathroom has a piece on the bottom of the door coming off (can’t be replaced because it was seen at walk through! Puddling water between the houses.

The workmanship on my home is very poor, I’ve already had a few issues and we have lived in the home 4 weeks. Thankfully the warranty side has been fairly responsive and quick with repairs.

I am very disappointed with the quality of the appliances. This home was very expensive, but the appliances are very low-grade. Poor quality. I’ve had nothing but trouble with each of them. This being a model home I expected top grade appliances, but I receive low quality.