Richmond American Homes Reviews

Our builders representative was not responsive or helpful. Several time requests for information were ignored or delayed.

Worst company I have ever dealt with. Regret ever buying a home from them.

The process up until our walkthrough was more difficult and disorganized than it needed to be. With that said, Dave, the superintendent for Sky Village, has been amazing, and he is the sole reason that I have given the 5 stars above. He gave me all of the important info upfront before I asked, he is very responsive and answers all of my questions, and fixed any issues I've had right away. He is always in a good mood, easy to get ahold of, and great to talk to, and I am very grateful that he was in charge of the way that my family's home has turned out. I can't say enough good things about Dave and how great he has been to work with. ... More

I just relocated from Chicago, by myself… and the Richmond Homes team made it so much easier with awesome service and attention to detail. Janeen was the first Richmond Sales Agent and she is frickn AWESOME!! She made a very tough and difficult part of my life very simple and supported!

Thank you Richmond for building our dream home. Our buying process with Nick was smooth, clear and to the point. Nick helped us with the questions even though he was on paternal. Thanks a ton Nick. We trusted Richmond builders and are very happy to be part of Richmond Family.

Richmond American Homes offers a smooth and enjoyable home-buying process, with knowledgeable staff who are dedicated to helping you every step of the way. Their attention to detail and commitment to quality ensure that you’ll find a beautiful, well-crafted home tailored to your unique style and needs.

My experience was terrible. The workmanship was sub par. The appliances were very low quality. The baseboards and door trim was bottom of the barrel. I have had several issues to get items repaired and all I get is grief. My front landscaping is as cheap as can be. Prior to putting a down payment, your website stated you have a design center that is eager to help, but when I asked about upgrades your team told us they decide our upgrades which were basically none. Would never recommend Richmond American to family or friends based on my poor experience.

We love our new home. Just a couple of things we didn’t like but not enough to sway us or consider negative. Very responsive to issues in the first 30 days . Overall great experience.

Our experience was amazing. Maureen, Justin, and Cole very professional and informative. Thanks for making our home buying experience so easy.

everything went great. was very satisfied

This was the best experience. Gerry and Mike were phenomenal. The quality of our home was second to none.

I had a great home-buying experience and we got an excellent rate!

My experience with Richmond homes has been great! Highly recommend!

Every inch of this home was thoughtfully designed to give you no wasted space. This home has great functionality as well as beautiful finishes. I love the high ceilings and all the windows throughout the home.

Don’t buy a Richmond home!!!!!

No attention to detail. Poor finish work. Worst cleaning for a move in I have ever experienced. Zero customer service 6 weeks after move in. Way over priced

From the sell agent , loan officer, the walk through guy, was such a great and easy experience. They took off the pressure of buying and made it enjoyable. If I had to do it again, I will still do it with Richmond American.

I am pleased with my overall experience. Moved in just days before the hurricane, and to my surprise, the home held very well. Some water was entered through the ventilation system, but nothing to complaint about.

I’m happy with the new home, but we have been addressing a bunch of minor issues.

Jim was helpful in solving issues. Al did exactly what he said he was going to do

Since starting the process with Richmond American homes it has been a nightmare. The only good person i meet was the Sales agent, everyone after him has been horrible. I have been living in my home a month and I still cant get the company to fix all the all the problem I have in. these are problem that have been mentioned since I did my initial walkthrough of the home. If I could get out of my loan and go find another builder I will do it in a heartbeat. Since I signed the final paperwork i have been treated as if I don't exist at all. Now I have to figure out on my own hope to fix the problems in my home because after multiple emails ignored by their customer care team, I have to start coming out of pocket because my family safety is my only priority. ... More

Loved the overall experience with Richmond they really care the most for the "home buying" process. Very much enjoyed seeing the home being build from ground up. Very clean and professional when doing our weekly walk through. Every little detail upon final walk through was addressed! Not one thing was skipped. We were very please and couldn't have asked for a better experience!

Overall, I like the people I have dealt with while purchasing my home. I'm not super happy with the workmanship of the home or how slow it is to get the issues addressed. I've been in the house for a month and I still don't have my garage floor problem fixed OR at least had any correspondence from the builder on when it'll be fixed. The said that the problem is out of spec and should be fixed but haven't done anything, to my knowledge, to fix it.

I had a very good experience with the sales staff, knowable and friendly, they helped my through the entire buying process. On the construction end there was many issues that needed fixed, Ive been in my new home 5 weeks and yet not all issues have been addressed. I had to be on the phone every week complaining in order to get anything done. I feel that these issues should have been complete on the 2nd walkthrough prior to moving in.

Everything from start to finish was a great experience! Everyone from Richmond homes was extremely helpful and answered all our questions, I would highly recommend doing business with them in the future.