Richmond American Homes Reviews

I have previously bought under a different builder and any issues with the property was addressed timely but this builder Richmond American do not address any issues at all. I am missing items that was promised and I cannot get them to respond timely.

My realtor and the sales lady Samantha was great. However, the builder was never at any of my walk through. He was not aware of all the issues that I was told would be fixed. The house was just built and the foundation in the garage is cracked up everywhere. They tried to say it’s settlement without looking at it. How would a new house be settling before I moved in? The windows have cracks around them from drywall not done correctly and the paint is wiping off simply by touching it on every corner wall. There is no quarter round so now I have open wood everywhere. They rush building the home and the builder is too busy. ... More

It seems that they rush to finish building the house. Hot water is lukewarm, garage is unpainted, no hand towel racks.

So many errors in the home. So little communication when issues were brought up. We are over a month into our new build and the amount of issues are out of control. What is even worse is that we cannot get anyone to fix anything. I have been without a dishwasher the entire time. Items from the carry over list have not been attended to.

Repairing is very slow responding back is very slow I have things that are still not fixed from the day one that I moved in very dissatisfied. If I could put a zero instead of one star on response to issues I would very unhappy with things not getting completed just the Highlight one had to slide her door issue it took them coming out four times to complete the issue but did not complete the issue they ended up making another issue with poking holes in my screens put in a work order several and still not done I have been there since December very dissatisfied

Probably the worst experience dealing with them to call back or follow up on items that need repairing. Would never buy a house from them. I moved in 3 months ago never got my repairs done from the first initial walk through. They said they where going to do a 30 follow I called them after 2 1/2 months. They came out and looked at the items from the first walk through and crickets again. Still waiting sucks when you spend 1/2 of million on a house and customer service sucks.

Great home great buy couldn’t be happier

The home buying process was so fast it felt like it was being rushed but everyone did their parts and it’s a blessing. No email gets unseen and no phone call goes unattended.

From start to finish and beyond Brian made sure all of my questions were answered. Logan had been very responsive to the few issues we’ve had.

We are satisfied with what we got from Richmond American

Richmond Homes are very workable group. They care about me as a customer and helped me a lot in purchasing my home. I am very happy to be able to get a beautiful home from Richmond.

It was a good experience looking forward to my next purchase

I'm very happy with the house. Good quality. However, I had a problem with the solar purchase. I was a cash buyer so closing escrow is fast if the house was ready. I was told that I couldn't purchase solar because I had less than 60 days to closing of escrow. I was forced to lease the solar. I've bought 12 brand new homes already and no other builder had this clause. I bought a house and closed escrow in 10 days and was still able to purchase solar. This is a ridiculous clause to have to force a buyer to lease solar when it's possible to purchase. Thus my experience with the agent was not a pleasant one. I gave the experience a 4 star only because of Anthony, your customer service rep. He's awesome and always responded to my needs. He was the only one that made this experience end on a high note for me. I work in the customer service industry so I know great service when I see it. Anthony is a keeper!!!!! ... More

Caleb and Anthony are the rockstar in our home buying experience. They were professional, pleasant to work with and answers all our questions. They both gave us timely updates regarding our house and made sure we are satisfied. Chris from the lender however sent me a “formality” mortgage rate lock in form to sign which made me think I had a lower interest rate of 6.5%. My credit was checked before this form was sent and was within the 60 days I was allowed to lock in. Instead of locking me in, I was sent this form which made me think i was getting a lower interest rate. I was later told that my actual rate is 7.3%. ... More

Char is very knowledgeable about the process and all my questions and concerns were addressed promptly. I have never felt this happy and comfortable in a home. I love my new home.

Suri Sales and Devin Builder were great to deal with. They were honest, did what they said. Very appreciative.

It was a great experience working with you guys

Our Sales Mgr Mike P was very responsive and supported our “remote” situation.

Very good experience. Would do it again

Our sellers agent was great! She said what she did and did what she said

Honestly, the process of getting a loan was alot of work. Since we don't have a Realtor representing us. But everything else was smooth sailing. The representative and everyone involved was excellent with quick response to my questions or need. I will definitely recommend richmond home to my friends and family

Brenda was incredible. She went out of her way to make sure that any opportunities or challenges were settled quickly--even when she was on vacation. She is a stellar representative. Joey was also quite helpful to make sure the house was ready. Unfortunately, there were a few things that were not ready. The warranty service is terrific, but the 4 hour window for repairs is not conducive for working people. The overall quality of the home is quite good. The dishwasher however is quite cheap. The "stainless steel" door is plastic. Love the gas range!

Still waiting for refund from purchase, have not received an update when it will happen or why it’s taking so long it’s been over 6 weeks since we took possession of the home. That is the reason why I deducted starts.

We bought our first house and in general we are very happy. I would have like that they have spend a little extra on some of the products Special the cabinets in the kitchen, I would have prefered more draws. The light installation is fine but there is some details that could have been fixed for cost less than a $100 and I would have been happy to pay the difference. The findings we have had they ahve respond very fast and it have been a pleasure to work with them

We enjoy our new home and love the view. The walkthrough, purchasing, and handoff process went great until they tell you the things you need to do before you can move into the house. Beware that you need to seal the grout, fill the joints in the garage floor, and run a new sprinkler control wire so that we can add zones for the back yard.