Richmond American Homes Reviews

It was great working with Henry, he has been accommodating. I believer the in-house lenders need to work in their communication as well as tone towards their customers.

Their loan department sucks period. Everything else is good. Excellent to CET walk and warranty dept. Dj is on top of it! Sales is excellent as well. For the builder, there are lots of unfinished stuff, DJ of warranty made sure these will all get fix!

The home buying experience with Richmond American Homes was positive and I was offered a great deal on the house. I was able to close on the house in one month. Raychel was particularly helpful. Issues found on the home inspection were resolved before closing. Dealing with the mortgage company (Home American Mortgage Company); however, was difficult. Thankfully the mortgage was sold right after the home purchase.

Very speedy and smooth transaction, helpful team members and responsive to questions.

We are very pleased with the purchase of our new home. However We would have preferred that a floor plan option were offered to us before we sign the contract. We saw the model home and we fell in love with the floor plan, but apparently they built the floor plan they had available or they just decided for us. Also the superintendent was not very helpful and nice when we close our house since there were pending issues to be completed in the house that he never took care. Other than that the house is beautiful. There are areas where there were needed more lights like in the living room where they put only one single light! The trees were dead when they delivered the house to us. There were two appliances brand new and already broken. We had to call the manufacturer and have them fixed by ourselves! No assistance from the builder! The backyard lot was not properly delimited so they put the limits like 20 feet less than what our survey plan says. I would say I have no complaints about the way we qualify and financially speaking close the house, but we are not happy with the way the superintendent dealed with the pending finishings of the house. There is still parts of the house like the moulding that looks loose in some areas. ... More

We did have in general a good experience, the buying process was quick, customer service was very good, building materials, and home finishing are good, it stands out from competitors, I would say fairly you buy a better home construction location and amenities, than those offered by other companies.

I did not like the build process with spec home building. After much thoughts and trials with the new build we were advised that the model home was available so we decided to purchase the pewter model home and could not be happier, even though it cost more than we were willing to pay but in the end we were greatful that we had the money for the model home. Thank you for this great home.

We have had a few things pop up since we moved in. Sometimes Jennifer is responsive quickly, other times not. I’m assuming she’s busy. The paint on the floor is frustrating. Was told that it’s water based, by Angel, and should just come right up. It takes elbow grease to get it off. Otherwise we are pretty happy here.

Great baying experience specially the real estate agent and the sales.

Overall a great home buying experience.

Great responsiveness to the initial warranty issues.

Susan and Dylan were extremely helpful

We are enjoying our new home! Not very enjoyable to hear construction work at 6:30am in the morning while my kid is asleep but after the neighborhood is built that will go away.

We are yet to move in.

From my initial research, Richmond American was not the top choice as a builder. Internet reviews indicated quality issues in other developments throughout the U.S. After talking to some of the residents of Lakeview Forest, I decided to take the risk. Happy to say my experience has been very good. From the Sales Office Staff (Austin & Lizzy) to the project manager (Carl) were responsive to any questions I had. The weekly updates with pictures were excellent. My only bad experience resulted from dealing with your affiliated insurance company. The individual assigned to assist me (Evan) was less than timely in providing me with the information I requested. I would recommend Richmond American to others. ... More

The overall experience was good. I would however liked to have the opportunity to add a few upgrades. Simple things like tile upgrades, a patio fan and pendant lights over the kitchen countertops.

I think the job they did on the house was well done. Overall the quality is great. Some minor fixes are required, but overall great.

Great experience, Would recommend

The whole process from start to finish was smooth and organized, and the quality and value of the house is very good. The builders are very tentative to my questions and was able to resolve any issues. If you are looking for good value and affordable mortage payment this builder is best bet.

The whole buying exercise was very informative and extensive especially on documentation and follow up. Since we had a good realtor who understood our requirements it was easier to engage with Richmond staff and the overall experience was good. There was good collaboration between Richmond staff especially Morgan, Chris and Jennifer. Otherwise I would recommend other potential homebuyers to consider Richmond American homes

Overall, I had a great experience with Richmond homes. The closing process was a little clunky and it seemed as soon as I sent in documents I requested more documents were requested. It would’ve been nice to have a checklist of every document required for closing so that I could just turn everything in at once. Other than that things went well

Karyn was great at helping is select our home, took care of any questions and helped with the buying process.

Overall experience its been good. The customer service from Terin is excellent, if the whole review would be based on her service, we would do a 5-star review. She went above and beyond for our family to get the house. Luke also has been great at honoring his word and fixing what he says he’s going to get fixed. The quality of products used isn’t the best but so far house it’s holding up. Future homeowners should do a thorough inspection, even if needed to be paid out of pocket to do so. Before moving in, they fixed everything right away. Once you moved in everything is through warranty.

The American Home that I bought is beautiful and I love it of course the model had all the nice things in it. One of my pet pees is the master bathroom has no linen closet one linen closet in a three bed room house. The dish washer was not working their was a lot of blame to go around the GE to the builder no one was responsible two weeks later no dish washer it was the builder crew who did not hook it up also GE came out and they could not see what the problem was and it's there product.

The timeline promised was definitely met and delivered.