Richmond American Homes Reviews

We had a good experience with Richmond American and the house we were provided with we like a great deal; we believe it meets our needs and expectations for the most part. Their customer service is impeccable, and all follow up and questions are addressed promptly. Yet, there are improvement areas in terms of attention to detail in the workmanship as well as the follow up of rollover items pre and post move-in that need to be addressed to make the experience great and completely satisfactory.

Our Experience was good overall. The only issue we ran into was when it came to the walkthough. The project manager was not being helpful at all with the issues we found during the building process. We were told that it was just that way by the project manager. We ended up having to reach out to a regional rep to get the issues taken care of.

Our overall experience was great. Terin was exceptionally great. She was on top of every one of our needs. Even when our loan officer Alyssa made it difficult in every way during the process, Terin was always there going above and beyond what her duties were to get us information and help that we needed in order to close our home. Some of the best customer service Lauren and I have ever experienced. We are forever in her debt. There are some things with the home that we are upset about since being in the home but no house is built perfect and we understand that and have learned a lot through this process. Richmond Homes has been good to us thus far and look forward to the years to come in our home. ... More

Our Sales Mgr Mike P was very responsive and supported our “remote” situation.

Very good experience. Would do it again

Still waiting for refund from purchase, have not received an update when it will happen or why it’s taking so long it’s been over 6 weeks since we took possession of the home. That is the reason why I deducted starts.

We bought our first house and in general we are very happy. I would have like that they have spend a little extra on some of the products Special the cabinets in the kitchen, I would have prefered more draws. The light installation is fine but there is some details that could have been fixed for cost less than a $100 and I would have been happy to pay the difference. The findings we have had they ahve respond very fast and it have been a pleasure to work with them

We enjoy our new home and love the view. The walkthrough, purchasing, and handoff process went great until they tell you the things you need to do before you can move into the house. Beware that you need to seal the grout, fill the joints in the garage floor, and run a new sprinkler control wire so that we can add zones for the back yard.

The overall experience buying a new construct home was 4 stars. The sales associate and representatives that front run the sales of Richmond homes were very professional! The home purchased was beautiful but did come with more after work than expected from a new construct. Nonetheless the Construction Manager stepped in to help and still being present until all repairs are made has been refreshing! Overall I know most experiences aren’t perfect so beginning to end I comment Richmond on where they are now as a company and the sky is the limit if they continuously strive for excellence!

We were looking for a house expecting to buy a used home and planning on fixing it up. We come to look at a new build by Richmond just to see what it was all about. We weee deeply impressed not only with the home but the staff was super helpful and very responsive. Very happy with choice

Our overall experience with Richmond was normal. Ms. Ranesha was awesome and helped as much as she could. Overall, we have no complaints.

Richmond American has great incentives right now. It was a super tight time line to close on a move-in ready home. Using their in-house lender was challenging, but it all worked out in the end. We got a modern, energy efficient home in a great neighborhood. What more can you ask for?

From the sales team to the warranty claims department (after my purchase), I have been blessed with good people. Thank you.

pleasant experience, everyone at the sales office was very helpful and professional. answered all my questions and returned my calls promptly. made the process less stressful...house was clean and ready to move in...

Alex is very experienced and helpful getting my concerns addressed.

First of all the staff assisting the buying experience were great except for the lady who replaced Melisa (Melisa was awesome). Even the small hiccups were addressed except the north backyard wall that at the top you can walk easily into our neighbors yard and they can with ours. We are hoping that they fix this with just a couple of blocks.

The home has premium finishes and is a good value, especially using the builder's mortgage subsidiary. The buying process was pretty smooth, but very rushed with timeline and the time you have for walk-throughs. You also cannot go with a home inspector to the home and the inspector must be approved by the builder. You are pressured into using subsidiaries for financing and insurance. While there is some misleading marketing pressure, those companies are not responsive. The punchout list was completed, but some finishing touches could have used more care. We also were missing a screendoor and the brackets for a pre-installed TV mount. We've been told the screendoor will be installed when they're back in the community, but the phone number provided to install the TV does not work and the company we were told to use has not responded when we tried a number we found on their website. Overall, we are very happy with the value and love our new home and community. Just expect some minor bumps along the way and a rushed closing process. ... More

Tanner was amazing to work with. He answered all my questions . Only problem I had was with the builder inspector.

Superintendent Kurtis knows what he's doing. They are all helpful.

Overall, we enjoy our new home and development. It has become obvious that cost cuts and trades that don't take pride in their work was evident. The walls on both sides of our property needed to be higher. Everyone could see into each other's backyard,

I really love our new home it’s amazing beginning to feel like it was meant to be. Our neighbors are very nice and helpful. Which we have never had before. Aside from there not being enough drawers in the house. It was a pretty good experience.

The office staff was amazing. Jennifer and Teresa always made me feel welcome and did their best to answer questions and address my concerns. I like the floor plan and feel the home is well built, but I do not like that I had absolutely no say in the finishes or the quality. I have already replaced some of the lighting and hardware and I am sure we’ll have to replace fixtures and flooring in a few years. There also was no option to insulate the garage or garage doors, which is a must in Arizona weather. I purchased the home because they offered RV garages, which are great. So far, customer service has also been accommodating. ... More

Very happy to have been able to close earlier then expected.

Your sales representative - Erika was very nice and helpful, if not because of her inputs, we would not have been purchasing this house.

Compared to other builders I encountered during my home search, I believe they are among the better ones. I like most of their homes; however, to save money, some disappointing corners were cut. Building a house from scratch gives you the choice to avoid these issues, but since I bought a pre-made house, I found some aspects disappointing. It would be better if they increased the cost to ensure everything is done properly. Overall, I consider them to be good builders.