Richmond American Homes Reviews

First, I would like to thank my loan officer for being proactive and responsive to my questions. Thank you Kim for all you did, was pleasure working with you. I just hoped that we were given the right amount from the get go by our first sales agent. It was a great tactic pitching the house for a lower price, and when we are seen as really eager, we were informed that all houses needed to be curated and prices will increase. Not appreciated since we really wanted to move forward. And we switched to another sales agent, as the first one switched to a higher role. I really like Mina as she answers my questions right away even in her days off. Very responsive and gives me updates from time to time. There was just misunderstandings on my attempt to switch lots which I am glad did not happen as I really love the one we ended up having. So, it worked out well. There was some minor issues upon moving in which can be fixed right away. And Aleks and Kyle make sure it is resolved or advise on how to get them done. Overall, this buying and moving process was a crazy process but I was really surprised with how things turned out. It was my plan to move to a new house this year and I was not disappointed. We are enjoying ourselves with our house! ... More

The complete unwillingness to actually work with a buyer to get what they want is utterly astounding. Even on issues that would be a simple change they wouldn’t budge. The subs they use are either discount workers or brand new and don’t know the job. Found too many issues to list. As a previous framer and trim carpenter myself I would’ve never signed off on the work I’ve seen. The super is a nice guy but doesn’t ever actually get any of the repairs done. Buyers remorse!

The team of Valentina and Nick handled everything in a very professional manner. They were prompt and efficient on any concerns we had. After looking at several other builders we chose Richmond for its design and workmanship. Great value for the money.

The sales stuff does not communicate timely and make preparing for walk through and closing very difficult and not a pleasant experience.

We had a positive experience on the sales and builder side. Lauren and Mike were professional and responsive. The biggest challenge was working with the loan officer. Lauren went above and beyond answering all of our questions and collaborating well with our realtor. Mike, the superintendent, was awesome. I can tell he takes pride in his work and he is personable. After closing he attended to the little things that needed attention. We feel like we got a great deal on this house and love the fact that the basement is finished.

This was my third experience with new construction. I can honestly say this was my best experience. The Sales team was super friendly throughout the process. The construction manager was outstanding!

I expected a better quality build, materials and especially workmanship very disappointing.

I don’t even know where to begin. Let’s sum it up to the superintendent Mike being incredibly insulting and aggressive to his boss Javier not responding to issues in a timely manner to the other superintendent Gab never returning any text or phone calls for now going on 3 weeks. There’s lots of Builders out there and I would HIGHLY recommend purchasing a home from any other builder!

Very satisfactory experience of buying home. Great customer experience. Prompt response to the queries. and smooth process to address any concerns post move in.

Noah was the best to work with. He was very quick to respond to questions and just very down to earth. Thank you Noah!!!

The home buying process was overwhelming but they were always there to respond to any questions we had. Only thing that I would recommend is more security, Our home was broken into a couple days after closing and unfortunately our appliances was stolen. So it ruined our homebuying experience.

I love my new home.

We sure are in our new home. Every bit of the process was smooth. Every person I worked with was kind, professional, and very responsive. I think it was 21 days from purchase agreement to full loan approval. Thank you for building us a great home, Richmond American!

Sara, Mary, and Dave were all terrific to work with and took care of us getting what we wanted in the house. Great home for the value compared to other builders in the area.

The Estrada Del Oro II site home builder contractors are terrible. the cart was always before the horse. The studs are crooked and uneven. the floor has lumps and squeaks everywhere do to water damage. The wall are all wavy and it looks like a roller coaster. over 1 inch out of flatness. The roof is full of cracked tiles and construction debris. the cheapest material are installed. lower grade than Home depot lowest quality. The baseboards are put down before the tile so all the edges of the tile have cracked grout showing. The toliets and fixtures install are all trash. The kitchen cabinets are worst than a old water heater shed material. Richmond American Homes refuse to fix anything, these house are worst built than KB homes. The sale folks and finance company are thief's and scammers. The entire Richmond American homes staff have lied to me from day one. promises from sale people that are never keep. There rude as hell... Buying from Richmond American Homes has been one of the biggest mistakes of our lives. THIS IS A WARNING TO ALL, YOU WILL BE UNHAPPY AND YOU WILL GET RIPPED OFF BY RICHMOND AMERICAN HOMES. ... More

It’s taken 30 days to get a response on my warranty items. Had me submit pictures for your app that they can’t even access. Nothing in the process was smooth or even I would say it was friendly.

I recently had the pleasure of purchasing a new home, and I must say, the experience was nothing short of exceptional. From the initial search to the final closing, every step was handled with professionalism and care. Overall, buying a new home was a seamless and enjoyable experience. The professionalism, expertise, and genuine care shown by the builder’s team made all the difference. I am now happily settled in my new home and couldn't be more satisfied with the entire process.

I am very happy with the service. Excellent

First and foremost, I have to appreciate the design of the home and community but the rest part like communication on the overall process especially from the loan department and the quality of workmanship and delivery of home needs a hell lot of improvement. During the walk through you can’t identify the minute details but when you start living, notice like uneven application everywhere, dirty finishes, chipped off paint and cabinets and door, careless work in workmanship and uneven floor. But the good part is after warranty service is great and prompt response and takes accountability. Thank you ... More

I have been trying for weeks to get a dead tree and plants replace they said they are not under warranty! This is poor service for a house we paid $500 thousand for. What a scam.

It was great working with Henry, he has been accommodating. I believer the in-house lenders need to work in their communication as well as tone towards their customers.

Very nice homes very clean

Their loan department sucks period. Everything else is good. Excellent to CET walk and warranty dept. Dj is on top of it! Sales is excellent as well. For the builder, there are lots of unfinished stuff, DJ of warranty made sure these will all get fix!

The buying experience was great working with Richmond. I do wish for the price you are paying that Richmond could at least finish the fences in-between homes instead of leaving that on the homeowners to work out with new neighbors who have not moved in yet.

Many people warned me that the home-buying process would be stressful, but my experience with Richmond's lender was horrible! Unfortunately, you have to go through them to get the best rates...brace yourself. Now that I'm in the house, I'm okay. I still really like the house, but I am finding negligent things here and there. For instance, there were bumps underneath the carpet. They ended up finding entire bundles of nails leftover by the carpet people! Thankfully, they are pretty responsive and quick about getting things fixed.