Richmond American Homes Reviews

Multiple issues found prior to closing. Still not resolved. Once contract to buy is signed, it's difficult to get assistance. Staff is friendly, but limited to how they can help the homebuyer.

Definitely not the experience i wanted to have on my first purchase. No built correctly so many details left out, they rush to built this community they dont care if its good or bad. Terrible experience not purchasing a richmond again. After a month still waiting for things to get fix from blue tape walk. Terrible, terrible!

Alwasy available for any questions. Excellent team.

They had a home that fit me wonderfully and were knowledgeable about the building and buying process. They helped me every step of the way. And, when I found little problems here or there weeks/months after purchase, the superintendent, Mick, was still willing to come over to fix them. They've been great!

The buying experience was awful. It took them 15 months to complete our home. we were the first to sign a contract in the neighborhood and Richmond American decided to deliver our home over 9-12 months after other homes were delivered. They totally took advantage of us because we were out of state buyer. I was moving back to my home state after serving in the Navy for 25 plus years and they way Richmond American treated me was shameful. There were months at a time that I did not hear from an agent because there agent turnover was so high. In the 15 months we had about 5 different agents, during some months we had to call the Nashville office just to get no updates on the building process. Then suddenly …because we were ignored…they wanted to close we get an email settlement letter without heads up, then all kind of people are calling us for closing. The house quality is okay at best. I mostly bought it for the floor plan. I was not able to participate in the initial walk through because I had COVID 7/2024, submitted Dr. note and was told I still had to be there, so the missing for months agent and construction supervisor inspected their own work and called it good. I was able to get out of my sick bed to do the final inspection and was pretty much powerless to anything I found…it will be handled by the warranty company. It was a bad experience, no follow up and lies about what was considered upgrades or not. So if you are prepared for lies, being ignored after signing a contract, go and buy a Richmond American home in Hazel Green Alabama. ... More

We had the worse experience

We did have in general a good experience, the buying process was quick, customer service was very good, building materials, and home finishing are good, it stands out from competitors, I would say fairly you buy a better home construction location and amenities, than those offered by other companies.

Do notttt waste time and effort using there in-house financial resources, BRUCE. HE cost me lotsss of money and insensitives.

Candice was a great sales person.

Very Poor experience. They have yet to fix the issues with the home. They give an excuse for everything and push back on fixing items that need to be repaired or replaced. Very poor workmanship. Sliding door is broken, basement floor and carpet are poorly installed, plumbing, foundational issues etc. Buyer Beware!

Fantastic customer service from Brad, Zach and Nicole. From each of their respective areas - couldn’t have asked for a better team to work with. Brad and Zach really went above and beyond to make sure we were taken care of. Including follow ups to see how we are loving our new home. Appreciate the personal touch. Thank you!

We recently had the pleasure of working with Holly Avery at Richmond American Homes, and we couldn't be happier with the experience. From start to finish, she provided exceptional service and attention to detail. The quality of the homes is impressive for the budget, with well-thought-out designs layout. The entire process was smooth and professional, making the journey to our new home enjoyable. Richmond American Homes truly delivers on their promise. Highly recommended!

Sales experience was the best part of the process. Sales person responded promptly and often with updates. Overall quality of the home was fine with one major issue and several smaller issues. The major issue was finally resolved after a battle with the builder and the rest of the warranty work is subpar which the neighbors said it would be as they fought the same battles. A month and a half later two of the three are still unresolved and on one I still have not even been contacted. Not sure I would go through this again

We were most disappointed with the spec only process. We were not allowed to pick anything for design or finishes. We were also disappointed when we were told we had a specific lot to find out a new agent to the development sold it to someone else when our agent wasn’t there. We were told we would be updated through email weekly on the progress of the build. We never received an update until the pre-closing walkthrough.

We loved Richmond. And were excited to sign to purchase with them. However, the problems started almost immediately. We would visit often as the home was being built, but kept finding problems. Doorways put in the wrong place, non responses to inquiries about things we were seeing. Eventually, we spoke with the jobsiye superintendent who was very confrontational, and when asked why our completion date was pushed back by a month, responded with "I have up to 2 years to build your house, and I van delay it at any time for any reason, or NO reason!" I was aghast that he would speak to me that way, and filed a complaint with Richmonds main corporate office. He was eventually removed, but damage was already done, and we were met with missed deadlines, no communication. And rudeness up until closing. We almost walked away and took the loss of our deposit, but the realtor for Richmond who was awesome, talked us into waiting. . Now we are in and mostly happy. ... More

I felt everyone from our sales associate, construction sup, loan processor, warranty rep, and anyone else along the way made our first home buying experience wonderful and I would highly recommend Richmond to anyone! Any questions or concerns were always answered promptly and everyone was very professional and easy to work with!

Sales person, not the one we were talking with,made fun of us as we walked out the door after spending a hour going over lot choices, model selection, and down payment. Sales man we worked with lied on several occasions . Financial department wanted us to submit a document that we and they knew was fraudulent at their request. Head of department later said we would have been approved for our loan had we submitted the fraudulent document.

Amazing experience, workman ship, service, easy transition.

What should have been a pleasant experience has been anything but. Closing was pushed back a month after the initial walkthrough and at final walkthrough several items had not been addressed. We have been in the house for more than a month and are still waiting for items to be corrected that must now go through a warranty company as it is past the closing date. The quality of the workmanship is not up to par. It seems as if there was a premium placed on finishing the work, not on the workmanship

We love the home but the purchase process was difficult and tiring. Since the closing and move in we have had little to no response to our request to make promised repairs and modifications. Very very frustrating and disappointing

I did not like the build process with spec home building. After much thoughts and trials with the new build we were advised that the model home was available so we decided to purchase the pewter model home and could not be happier, even though it cost more than we were willing to pay but in the end we were greatful that we had the money for the model home. Thank you for this great home.

Would not recommend to anyone

Been having pluming and ac issue . Haven’t responded to my concerns in a timely manner. Hard to get a hold of people

We have had a few things pop up since we moved in. Sometimes Jennifer is responsive quickly, other times not. I’m assuming she’s busy. The paint on the floor is frustrating. Was told that it’s water based, by Angel, and should just come right up. It takes elbow grease to get it off. Otherwise we are pretty happy here.

Emily is friendly, courteous and very professional. She works hard to make sure clients are happy and is always available to answer any questions that come up. We are so happy with the quality and layout of our Richmond American Home. The home and area are absolutely beautiful! We are truly loving it here!