Richmond American Homes Reviews

It was a great experience from start to finish, we had a great team helping us and Bill was awesome.

Our sales person was Lauren and she was AWESOME! Communicated every step and was so attentive to us. Mike our project manager was thorough and knowledgeable

Was not given second garage remote, garage was not pressure washed, house was dirty. Someone was supposed to reach out to get this scheduled and I have not heard from anyone.

Overall we love our new home, the design , space and flooring are the best. We did not like the fact the loan company did 3 separate credit inquires within 6 months. This greatly decreased my credit score. I did not also like the fact that we had to call several times for your company to fix a broken tile and fill up a hole next the water and gas meters.

Overall experience was and is going very good. Thanks

My wife and I are extremely grateful for this property. The material and the structure is high quality. The customer service was impeccable across the board. We are very appreciative for the entire process. Thanks Richmond Homes.

I love my house so much. It was a pleasure to work with the entire Richmond American team.

We are enjoying our new home! Not very enjoyable to hear construction work at 6:30am in the morning while my kid is asleep but after the neighborhood is built that will go away.

I love the house. The experience of buying it from Richmond American was miserable and I will never buy from you again

So I closed three weeks ago. I submitted my list of repairs things that still needed to take place. You would think the air conditioner not working in August AZ over 110 degrees, and the fire alarm going off would’ve given a prompt response. Nobody ever contacted me until finally today. I got a decent human being and he was going to help. Thank you Dan. Other than that Customer Service from other employees was horrible.

Our experience with Jee and our building superintendent, Ruben, has been outstanding. Jee has consistently been available to address our questions and provide assistance, while Ruben’s extensive knowledge and helpfulness throughout the entire process have been invaluable. However, I would strongly recommend reconsidering any future transactions with Richmond’s Mortgage team. We found their lack of expertise, failure to review documents promptly, and inability to adhere to a timeline conducive to closing on time both disappointing and surprising. It is concerning that, despite the high standards evident in other areas of their business, their mortgage division fell significantly short, displaying a troubling lack of organization and professionalism. ... More

Awesome couldn’t be better process was great and smooth

Excellent home, loving it everyday!

Carrie was great to work with. Tim the foreman was absolutely horrible. Several months of delays, we kept getting lied to about the how much longer. Tim knows what stage they were at but kept making it sound like not much longer. Then when we had the walkthrough Tim just kept saying "well that's the way it is". We had a massive water leak upstairs within two weeks of moving in on an issue both our inspector and us brought up to Tim. Our flooring downstairs is not level due to the subfloor. Our walls/trim were horribly painted. Grass the the front yard is very patchy and mostly dead because Richmond American didn't pay the water bill for like 5 days on a very hot week. Many of the contractors that have come out since closing have been unprofessional and work very slowly. It been a crappy buying experience and would not use Richmond American again. We have been in our home a month and not a lot of progress has been made. ... More

Overall the buying experience was good. Never easy dealing with lenders. Richmond staff were great and the warranty group is doing better then expected based off the last new construction home I bought. John of the warranty staff is a great asset for Richmond. Items to get corrected after move in is not surprising. When you mass produce hones QA is harder to do and things will need to be adjusted/corrected. But John makes it all happen without any problems. Overall we are happy with our new home.

I would recommend Richmond American homes for any new home shoppers. They use superior materials for their construction. They provide you with enough space at your backyard at no extra cost. I have more than 3500 square footage at my backyard and people keep asking me how much did I pay to get extra lot? Their finishing is top notch. The on-sight sales representative Vicky and Betty are phenomenal. We are happy we bought from Richmond American homes.

Great pair of dudes here. This is my first home and although the process was overwhelming at times, these two gentlemen made it a little better. Overall I have enjoyed our new home. Some issue still to be dealt with but I know the team will get them done. The one thing I will say is training needs to be done on the sprinkler systems. We could have avoided some issues with a better review of the equipment. Jim even came by to address an issue and still didn’t get it resolved. That’s my only complaint. As I said some items will still need to be tended to but I’m positive the team will get it done. ... More

Very good dealing with Clay

Our experience as first-time homebuyers with Richmond American Homes was exceptional from beginning to end. We initially visited Sage Park on a whim to explore the community and get a sense of the pricing and features of new homes, as we were moving from out of state in a month and wanted to determine the best place to live and raise our family. Dave at Sage Park was welcoming, professional, and genuinely supportive. He never pressured us into signing a contract just for the sake of it. After touring two homes under construction and the model home, we found the perfect fit. Dave then guided us through what to expect if we decided to make an offer and outlined the timelines for the next steps. That same day, we entered into a contract, started the loan process, and began the waiting period. Over the next 37 days, we worked closely with Dave, as well as the HomeAmerican Mortgage Team, who kept us informed every step of the way. On closing day, Dave welcomed us with a big smile and a heartfelt "Welcome Home" as we walked through the door. He handed us our keys along with our first housewarming gift, and we couldn't have been happier. My wife and I shared a laugh with Dave as we reflected on the whirlwind of the past 37 days—planning our out-of-state move, deciding where to live, choosing schools for our kids, and debating whether to rent or buy. And now, we had not just a house, but our Home. Dave was the catalyst that guided us through this chaotic time, and after visiting other home builders and agents, we’re grateful that Dave was part of our journey. ... More

Me and my family we had a smooth and easy experience.

I am grateful to the company for their quick responses to the difficulties that arose. My family and I are very happy to have acquired our property with them. The experience was quick and easy.

Having issues with grading of land and concrete

Great communication and great services!

The buying process was somewhat stressful due to Richmond pressuring us to sell quickly! when we sold our home after only being on the market 1 day Richmond lagged on finishing our home 3 weeks past the date it suppose to be finished.

Before we moved in, we noticed that the floors had lots of over sprayed paint on the floors that we thought would be cleaned up but it never got cleaned up, so I've been spending lots of my time going through the floors and slowly removing them. Some of the baseboard or wall is bowled and not even, and the paint job is looking like a rushed job with bad quality. The home is beautiful outside but the inside workmanship has me starting to regret going with this builder. At this point I can't really recommend unless quality is improved.