Richmond American Homes Reviews

They did not repair what they supposed to and did not do the best job on what they did repair.

My experience with Richmond American Homes has been very poor. When I first visited the sales office I was treated nicely and given a tour of some models. I was offered a special offering of 4.99% with 10k of closing costs and 2% of base, when I returned within 24 hours to decide on moving forward the offer was no longer valid (I wish I would've backed out then) They changed the offering to 5.5% with only 5k in closing covered. I accepted and we chose a lot, unfortunately there was a mess up on the construction and the lot we wanted didn't have the upgraded kitchen even though we had already been told it did. so another change we had to choose a new lot, which we did and verified it did in fact have the upgraded kitchen. As construction progess continued I hired a home inpector to assess the home pre-drywall. The inspector found many issue including roof issues, electrical, framing and many others (too many to list). Without repairing anything the builder slapped the drywall up and continued. There wasn't even an electrical outlet installed in my garage for the water softner. Due to my extensive knowledge in the construction industry I was able to continually pursue the builder in getting the more major items repaired. Unfortunately the process took months, the customer service was horrific and the builder had a very high employee turn over rate so I was passed around from one sales person to the next, the construction super was fired, one particular sales person (Mike) was passive aggressive and rude and would often be short with me. I had to have my realtor be involved to help me because the builder was treating me so poorly and not fixing anything. The closing was delayed causing us to have to move in July which is the hottest months in Az and may issues still remain on the home. The builder doesn't follow their own stages of construction properly and the contractors are not true craftsman by any means. I didn't even have weather stripping installed on my front door when we moved in. The whole street I live on has now had to be torn up because of an obvious builder screw up and they have exposed trenches at least 6 ft deep all the way down our residential street at every sewer connection, definitely an OSHA violation and a danger to the current residents. We were supposed to have our 30 day inspection last week on Friday 8/9/24 but of course the superintendent cancelled last minute and still hasn't followed up. I have cracked tiles, broken windows, missing screens, and lights that don't work. I would NEVER recommend buying a Richmond American Home as this is the third new home I've owned and it has been by far the worst home buying experience. ... More

My overall experience with Richmond American Homes was awful. The process with their preferred lender was a headache with repeating step after step of the same thing and resending the same documents once already sent. I have had issues trying to make my first payment because they do not tell you where to go to pay it and I have finally figured it out on my own but then my monthly payment is incorrect from what is on my paperwork. My house closed 7 weeks ago and I have yet to get a bathroom door which has been promised multiple times. When we closed on the house, the house was not finished but they assured us it would be with in a week or two. They finished other items that needed to be done but that took 3 weeks before it even started. The builder is nice but seems too busy. The onsite sales rep Michael was great. Nothing negative about him. Overall the experience was a nightmare and they are quick to take your money but not complete what was promised. Excuses is all I have heard and after the amount of time I have waited they do not matter anymore. The home is beautiful but would be nice to have it completed. ... More

I have had nothing but issues since I decided to purchase a home. First was the purchase process where documents just given to you with nobody reaching out to make sure you understand them. If it wasn't for my agent I would have been lost in this process. Fast forward to the house itself. Worker did sub par work. During my walk through there were several things that needed to be fixed, door left open at end of business so anyone could walk in my home and beer in my refrigerator from the workers. Even after the walk through I had multiple issues with damaged ceiling, poor paint job in some places, clogged toilet from workers putting debris down the toilet, messy/dirty windows, hard to remove residue on all countertops, among other things. After filing claims they did respond and come out to fix most of the things but to buy a new home and right out the gate have to do all these things is ridiculous. Tina at the front office was awesome and helped the best she could but other than that, not so much of great experience to have bought a brand-new home. Disappointment ... More

Good customer services and response time

Had to follow-up more than once on project issues that needed to be resolved. A few promises were made and not kept. And a couple appointments for scheduled repairs were no call, no shows.

The sales, lending and escrow staff were outstanding—it ends there with the positive experience. The house still does not have all the numerous dents fixed in the bullnose corners all over the house and paint was poorly applied—we still have spots that need painting near ceilings that have white paint brush strokes over the grey walls. There are holes in drywall that were not repaired, holes in exterior stucco were not repaired. There are paint and scuff marks on many of the door hinges, chips/gouges on interior doors. There are bare wood spots on the exterior door leading to/from master bedroom. There are STILL drywall screws sticking out of the wall next to the shower/tub surround in the guest bath. Several of the cabinet doors rub on some and are too far apart on others. There is a scratch in the middle master shower glass and a chipped tile in the shower. The baseboards looked like we had already lived here for 30 years—I had to paint them—they were filthy. Floor grout is all over the kick-plates of cabinets. The stucco covered styrofoam window trim on the exterior of the house only got one coat of paint in many areas—it needs at least two coats—it looks blotchy where it clearly wasn’t painted thoroughly. Lag crews are not fastened properly on the front fake shutters—very loose at the bottom. One of the cabinate drawers has a gouge in the face that just had some soft putty stuffed in in it. The gate leading to the rear yard sticks—hard to open. For the three screen doors of the two sliding glass doors, they just left the locking latch parts in bags, taped to the frames—I don’t know what I’m supposed to do with those. I’m certain there are items I am forgetting in this list—and who knows what was not done or done wrong where I can’t see… The quartz countertop for the kitchen island already looked worn from trades using it as a catch-all. Honestly, for $640,000, I believe we have a right to expect a much better fit and finish on a new home. The guest bath tub valve cartridge leaked for two weeks before a plumber was sent to repair it. The third car garage lock never did get installed right—it would not lock the garage door. I rectified that by installing a door opener, which I would have done anyway. I’m still scraping paint, calk and who knows what else off of surfaces all over the house. Now that you have our money, we will see if you make good on any of of these items you left us with. To say we are thoroughly disgusted would be a gross understatement. ... More

We are yet to move in.

From the beginning of our initial look to our final purchase, everyone was very friendly, courteous and explained every step of the process. Was knowledgeable about the homes and was straightforward (honest). You don’t find all those qualities in today’

Scott was great to work with and was always responsive to our requests. He cared more about our experience than our real estate agent. Walkthrough items didn't get completed before our move in date and we are still working through some issues. Overall, it is a good house and we are happy. Quality is not as we anticipated since their models looked much better than any other local builders.

Amazing! Working with Stacy was great!

I purchased a Coral model from Richmond American homes. Megan -Sales team was amazing! She was so helpful and made my home buying experience easy. I am happy with my new home. I love the layout, the quality of the home, and the neighborhood. I would recommend RAH to others.

We love our new home and are very happy with our purchase. The only snag we have run into is getting our work orders in and taken care of. We are not concerned that they won’t be address, we only feel they could be handled in a more timely manner.

You would think buying a new construction would save you alot of headache amd give you piece if mind but it's the complete opposite for me. Too many issues from a leaking roof, leaking hot water tank, garage door replacement, back sliding door that wouldn't lock, unpainted stucco, shaking tiles in the master bath and appliances that were not hooked up. I still have to check the dishwasher. We made note of most of these on the final walk-through and were assured they would be addressed by the time we had keys. We've had to chase Richmond homes down for almost two months to address these as promised. I had to stalk the superintendent. The home warranty specialist has yet to see us as promised. We were told it would happen within 30 days or so after closing, it been almost two months. Bottom line is the build was rushed hence poor workmanship. I mean just yesterday they had to replace a vent and duct in the attic and roof because it was leaking everytime it rained. I had to keep a bucket in my bathroom to catch the rain.while they are better than DR Horton and Lennar, you still have to pay attention to the work. The worst part is they forget your after the closing. If you dint stay on top of them you'll be stuck with issues and your warranty will run out. With all the issues I've had still discovering I just wish that my home warranty person Ashley would communicate with us so we can resolve and move on with our lives and enjoy our home. I don't like to bother people but I paid alot of money for a brand new house and everything should be in working order as promised. If you buy with Richmond pay attention and stay on top of them. I understand that things will need fixing here and there and it's nice that they give you a warranty but I would say responsiveness and communication after closing is a serious problem. ... More

The sales agent started out well but in the end was snippy. With this company you won't be treated like a customer so don't expect it. I wouldn't recommend them to friends and family for customer service nor the way construction issues. House hasn't settled so that excuse for the current issues is null. The home is beautiful but the service turnaround is slow.

There are lot of issues haven’t been resolved! I found many many sharp nails under the curtain.My kids were poked by them when stepped on the stair. The screen fell off from the window frame. The door got twisted shape. It’s a horrible house!

Left a lot of open repairs when closing. Multiple electrical issues with no warranty response. Grading & Drainage is insufficient. Not worth the price paid.

Tengo más de un mes mudado acá y todavía tengo detalles por reparar algunos los he tenido que hacer yo como por ejemplo la pintura, pero hay detalles en los gabinetes del baño en los marcos de las puertas en las baldosas del baño, detalles que no debería tener una casa nueva

great experience Stacey, Angel and Raul respond immidietly, Great customer service!

Easy and knowledgeable employees that know there products.

Everything was easy from the first minute we met Michelle. It started with a virtual walk-through and we did not have to visit any physical address - not even after the closing was complete. We just had to attend the one home inspection before final closing and every item was addressed within the week. I also recently met with Andrea for the one month follow up visit and she promptly attended to two issues we discovered after move-in. Overall it has been a great experience and we can't wait to begin our retirement in our beautiful new home.

The whole process, from buying to moving in, was super smooth and well-organized! The quality and value of my new home totally exceeded my expectations, with great craftsmanship and design. The builder’s team was awesome—really responsive and did everything they promised, which made the whole experience easy! I’d definitely recommend this builder to anyone looking for quality and great service!

I had a wonderful experience buying my Richmond home in Castle Rock, CO. Pete did a great job helping me with the home sale and keeping me up to date. Amanda assisted me with the design center selections, and she was such a pleasure to work with. Everything turned out perfectly. My superintendent, Chris, has been exceptional to work with. He has gone above and beyond every step of the way, providing me with peace of mind and a beautiful home.

There are some quality and workmanship issues that still need to be addressed after 7 or so weeks of ownership. I'd like to hear updates, perhaps once a week, but communication has been unreliable. There are some design issues which we will work around and some that will require some sort of redesign to make acceptable.

Great home for the price