Richmond American Homes Reviews

Very disappointing to call for a warranty after we moved, lots things are not working as expected. Emergency calls are not properly addressed until we resolve it on our own. We have to call an electrician and paid out of pocket just to resolve the issues we moved 3 weeks ago and most of the issues we submitted are still pending. I never heard any reply from anybody.

We've been at our New Richmond American Home for about 3 months, and we have come across multiple issues before we've moved in and even before we received our keys to our home, someone kicked in the side garage door and stole our Waterless Water Heater, although it was replaced the door still needs to be looked at, because it does not look like it did before. Also touch-up paint at out address was brought to the attention from the start and still has not been done, there were a few items that were repaired when we put in a Warranty Request or when we talked to Sam the Supervisor, but the workers that came in accidently hit the side of the walls and left marks on them, and the Widow guy that came in was great and did some repairs and added in some stoppers, then told me about the outside of the windows and to let Richmond know that there is stucco that is covering the drain holes and they should have someone come out and scrap out the stucco so it does not damage the windows when the weather gets bad. Later I was going to take a bath and turned the water on, and the knobs came off another item that I need to tell Richmond about, my wife was going to take a walk when the weather got better and noticed small puddles of water on our front porch that could be a safety hazard and was going to notify Richmond about those issues, then I started to notice that our walls in the kitchen were painted with 2 different type of paint flat and glossy white paint, I pointed it out to the guys that we did the walk through with, but they stated it was the reflection, after living here for 3 months though shadow reflections did not go away and noticed that in some areas it was painted with flat and glossy paint... The inside of the house is flat white, and I would like to get that taken care of as well. Another thing is that when they put cement on the side of the house, they left a pile of dirt there, what was I going to with a pile of dirt? I thought they would have it removed after they finished, but it is still there, then the trash they left I had to pick up after we moved in doesn't Richmond workers look around and clean up after themselves after they work and pick up their trash? I would of expected better more from Richmond American to do a better job on house they are building and look at things carefully before selling homes that cost over $700.000. Another thing I noticed that appliances they put in are slightly off and the baseboard is missing from under the microwave and oven, I was cleaning up and picked up what I dropped and noted a gap under there, again areas that are not being looked at carefully. My wife and I love the area, but the house should of been put together like the display house... I hope that in the future that Richmond American will be more attentive to what they do when building homes for future and present buyers. ... More

Poor construction job. In a hurry to sell, rushed.

My only issue is repairs that promise to be fixed have not been fixed or partially fixed. And every home in my subdivision foundation isn’t showing like it is on my home. It seems like another piece of siding should go there. So unfortunately I’m not happy until this matter is taking care of.

Contacting the warranty office is easy having someone reply and help is the hard part. Literally no communication and being ignored.

Do not fall for any push back from the builder. Demand a quality home. Show home is good but your home has shortcuts,

Pointed out several issues within a week of being in the home. Many they didn’t want to do as we already closed on it and should have pointed out before closing. We had a two week rushed cloth close before new year. The damaged glass panels weren’t noticeable till it was dark out and someone is supposed to “look at” as a courtesy. The cracked tub did get fixed with some push back and the doorbell did get fixed. There is many issues with the slabs and dirt compaction which we were told was normal, I have had new builds before without this. I would never buy Richmond American again and look forward to selling this one! ... More

The gas was red tag by the gas company for a gas leak. Richmond remived the tag. Without repairing the leak. Very unsafe . Extreme hzard to my family safety. Extreme hazard for an explosion, And it took Richmond over a week to repair the problem. It was very hazardous. Plus I endured expenses having to eat out for over a week. Richmond was very careless, unprofessional for putting a family on a extremely unsafe situation

Richmond only cares about money, not the product or resident. They use contractors that care about getting paid and will not stand behind their work. Contractors do not properly install items so when issues come up, they will blame you that you messed it up and force you to pay money to fix it. Also, site supervisors will find ways to get out of stuff (ie: quick walkthroughs so you miss something and then claim you caused the issue and not their crews). If you ask to get any work resolved, it takes forever to get someone on site.

We have a bad experience with warranty take a long time to fixed and toilets very small and quality very low that sad

Have been very disappointed in the product I received for 700k. The workmanship is reminiscent of a lesser quality builder. Definitely will NOT purchase nor recommend a Richmond American home to anyone.

I have been in my home for one month and have multiple issues. I had a major roof leak, which has been a fight and has not been complete. The soil surrounding the home is so bad and was not compacted that every estimate for landscaping has mentioned to complete the yard adequately, that I would need to put in about 15k worth of dirt before doing any landscaping. The recent rains have caused major movement in cement and my driveway is already heaving. The cement in my backyard cracks more and more every day. Walk through items on day of closing are yet to be looked at. Carpet is coming up, doors do not close properly or will not open unless you yank on them. The flooring is coming up in the living room. The dishwasher is already broken. Trim is coming off. The track for the rolling trash can receptacle is not functioning properly. There is a giant chip in the new cabinets. There was never a construction clean complete - paint and blemishes throughout. The stone is falling off the front of the house.......all warranty issues that were being brought to the attention of the local warranty agent, Rada - who is apparently the "bod cop" of the organization as she was rude and unprofessional...in regard to the roof leak she said "I don't care - I will stop all repairs" - when I objected to them sending a worker to complete the work who had no idea what was supposed to be done and could not speak English and was asking the occupants what he was supposed to do via a google translator. Considering water was dripping through the light fixture - I thought it was important to have the electrician do a thorough job and not ask the owners how to do electrical work. As I stated earlier Rada added insult to injury by being rude and unprofessional and hanging up on me. The saving grace of this community is Teran and the trades supervisor Luke. They have been so kind and have done as much as they possibly can to support me during this a very stressful time - which should not occur with a brand-new home. Hoping for the best - but truly expecing the worst. ... More

Bought a brand new home with Richmond Homes via our own realtor and mortgage broker. Whole process was smooth, minus our first original interested house being sold beneath us the day we said we will put in an offer. We lucked out though and got a better lot anyway. The disappointment lays within the craftsmanship. We had paint run off on the roofs, blue tape from BOTH inspections not taken care of until we pushed and pushed and pushed for a fix but the pre inspection lady just brushed it off and said “that’s just a smudge, it will wipe off”, when clearly it was not. We have lived in our new home for 3 weeks, and had people in and out the entire time to fix things. We still have the interior of the front door to be painted as it never was, and garage door to be repainted as it was half assed, nails on our roof not take down, wires sticking out for no reason outside, and the thinnest layer of mulch laid down with no weed prevention so we have weeds growing through already. Communicating has been a rough road, you have to fight to get anything done that should have been done BEFORE we moved in and did address prior. Now we have to rearrange our schedules to do these appointments and have random contractors show up without appointments. So yeh, house looks nice, you pay the price, and then you open the book and you see the cheap labor. Maybe improve on the labor you hire, final quality and communication. Then residents will be satisfied 100% and give raving reviews. ... More

Sales experience was pleasant but a lot of issues with the house such as carpet, caulking, stucco, paint and drywall all done very poorly all of which have not been resolved. Past the 30 days no one has reached out to fix any issues.

Wonderful builder that cares about the small details. Quality materials. Stay away from their recommended Lender. Will cause headaches at best, delays and penalties and risks loss of deposit. Because of the Lenders experience, I took away some stars. Imagine the feeling of unable to close due to Lender wanting proof that something that was NOT done, waiting for IRS response, and delay penalties accruing daily for weeks and to the point of forfeiting the down payment deposit.

Underwriting process was very bad. Loan officer Steven and processor Ryan have done awesome job. Whoever the underwriter was on file was just a disaster. The Underwriting process was very frustrating, overwhelming and nerve wrecking. Please please pay revisit your underwriters because they can cost you business. I had a very strong file but it still gave me a headache.

Working with the sales staff was one of the most pleasurable and knowledgeable experiences I've had. I would definitely work with my team again!

My experience with American Richmond is overall neutral after my horrible experience with one of their sales representatives named Victoria. She at first was polite and responsive, however after I entered in contract her behavior changed and I wrote her a polite email asking a question to which she responded extremely rudely and dismissively to my inquiries. I made a complaint and sent the email evident to corporate American Richmond. Victoria’s manager also reached out at one point and instead of apologizing for Victoria behavior she began to answer the questions I had originally inquired to Victoria in the original email. When I explained to her the actual issue is Victoria rude behavior she then apologized but it just further proved that they don’t care about the customer experience. After that Victoria then later went behind my back told my realtor, the lender, the title company that I am trying to get her fired and everyone behavior toward me became cold. The home I am happy with but my experience was not good due to this and I will tell others as well. In such a large purchase it’s extremely disappointing to go through this. ... More

We had an amazing purchase experience until it came to financing with RA. The contractors interest was attractive but the amount of red tape we had to cross to get to YES was not worth the wait so we sought financing elsewhere Dana appeared to not go that extra mile to assist us but at the end of it all we got the home we wanted!

Moving from Maryland was an adventure. We weren't looking for a new build but this house checked all our boxes. The buying process was good as any house buying process could be. The quality of the house is A++. We couldn't be happier with our new home. The builder notated 98% of deficiencies and had them repaired before closing. Can't say enough about the warranty process too. Very responsive and fantastic customer service.

Our community sales representative Mary was amazing, but our recommend lender was a complete nightmare, if it wasn’t for me being a person that stands on business and did not want to lose a great deal, I would have gone with another lender or just gone somewhere else.

The process from beginning to end was great. Sales office was very communicative and upfront. The fixes requested were done in a timely and effective manner..

I like my home, but I almost backed out over struggles with financing. The portal would allow multiple page uploads on pages that didn't need them, but would not allow on pages that needed them. I had to supply the same paperwork several times...4 times on one issue. I was living in a motel and didn't have access to a desktop or laptop. I would receive alerts that I would need to supply something "immediately" that I had already supplied or my financing was going to be delayed and I would loose my buyer's incentives. I was also working out of a different branch at my job. This was my 3rd home purchase, and it was unnecessarily stressful in comparison. I think the parties did not have good communication. ... More

As a real estate agent I’ve had many interactions with RAH. As a buyer I was disappointed RAH has stopped allowing buyers to select their upgrades and designs. This made our purchase a bit hard and honestly more expensive on the back end in order for us to get what we wanted. Do better Richmond. For the people giving you business. Your design teams don’t know it all and at times make errors and bad decisions ( like not putting windows on a wall with a MOUNTAIN VIEW). It’s not that important to build homes as fast as you can. People are willing to wait for what they want. On the more personal side, Anne and Mike were amazing and made our experience pleasant and low stress. ... More

Poor communication and information