Richmond American Homes Reviews

Overall our experience has been positive. This positive experience was driven by David, Carl and Austin. My initial support system was very lack and almost deterred us from buying but the crew of gentlemen came in and showed us otherwise.

The home that we purchased is already built and too many issues we are dealing with and it’s been a month since we moved in. A/C was not working, had to call the maintenance to repair after 2 days of moving i , water leaking from the roof, scratches in the window.

Honestly the quality of the home mostly seems to be poor. The craftsmanship shows plenty of cut corners. We were lied about a free fence being installed in our backyard and then were quoted over $1000 by Richmond’s fence contractor. The air conditioner has yet to be installed 2 months after moving in and the installers of the HVAC system did a pathetic job. There are some nice features of the home but for the most part it’s clear this company is only after money and have no regard for the homeowner. Fortunately the superintendent of our community has always been helpful.

Our experience with Richmond American was mixed. The trust level and interaction with a offsite sales representative was poor, but the follow up with the construction supervisor was excellent. The quality is what is to be expected with a starter type home.

The buying experience begin smooth due to a wonderful realtor called Anastasia. Honestly if it wasn’t for her we would have walked away from the purchase a few times. During the process we were promised a few things that couldn’t or they did not want to deliver. We felt like they were just telling us what we wanted to hear so we could move forward with the purchase. The warranty person was great and super helpful, besides telling us what we wanted to hear. Two of the worse experiences came from the construction manager, telling us the backyard would be done in a way and completely changing without telling us (including moving tons of dirty, creating more future work for us). The other and probably the worse experience was the insurance company that they use AHI, a broker made out experience extremely unpleasant. The Broker called Jason, at one point stating that if we wanted to take advantage of the promotion we had to deal with paying more or we could just not take advantage of the promotion. It got so hostile, that I simply suggested to keep it professional and I would continue with the insurance since it was the only way to move forward, very unprofessional. Overall, the experience was ok, and I think they have the potential to improve. However, they should keep they word on what they promise you, and keep a closer eye on their partners (insurance company). ... More

Sales person in office lied to us from the start which forced us to purchase the home we bought which wasn't our preferred location by telling us many many people had offers on the model home with the same floor plan, as they had accepted an offer on the model & had back up offers. Come to find out it was a lie as even a month later once we moved in, then two months later the model home is still for sale.

After weeks of negotiating with the realtor for Richmond American homes we were finally ready to commit. On Thursday we had been in touch all day and I finally sent a text saying we were ready to go to contract. The realtor should have called me at that time and secured my earnest deposit He didn’t respond until the next morning by which time the price of the house had been raised 5k and no amount of proof that he was in the wrong made a bit of difference. We were fixed to pay the increase in price. He took the earnest deposit within a very short amount of time. Totally unfair selling practices ... More

Your sales person was your typical sales person, very nice and friendly in the beginning till I signed on the dotted line. To this date, it does not give me updates on issues happening with services. An example is your shoulder company went bankrupt, she never bothered to contact me to let me know and has been dismissive whenever I have called with questions or issues. Your loan officer pretty much the same as your sales person was not responsive to questions. The manager had to get involved and I was not impressed with the speediness, the loan rate, and communication. Your homeowners insurance guy, same as the previous two. Once he was unable to obtain homeowners insurance for the property, he pretty much just washed his hands and gave me a referral to another company who might be able to help me. I have not been happy or impressed with Richmond American homes. I would never recommend you as a builder to any family or friends. ... More

During the lead up to signing the contract to build, there were often times that were a bit frustrating related to the pricing of the home and different decisions that Richmond made and changes during our lead up to signing. By the time we were ready to sign RA instituted a fee to be able to choose our own options. The alternative was to let Richmond pick our options. When we inquired about pricing for their high medium and low options for their spec homes they couldn’t give us prices. Additionally, they were going to pick all the structural options so we kind of fell between a rock and a hard place. When it came to being able to choose the home we wanted we had to pay a $25,000 premium to get to the point where we could do that. Ultimately once we signed the building process was relatively smooth. There was a hiccup in the design center where a flooring option that was not included in any pictures or discussions we had was included on the final contract and we did not catch it. Once the wrong floor was put in we brought it to the attention of RA. They were slow to respond and when they finally did their answer was to charge me $1200 and delay the closing. If they had handled this and responded earlier in the process we wouldn’t have had to delay closing. I felt like this is an opportunity for Richmond to realize that they played a part in this mistake too. They took no accountability and offered a solution too late. Ultimately, I’m happy with the product we received. I’m happy with the home that we have but the process to getting there was less than perfect and could be improved upon. ... More

She is experienced and knows a lot of real estate-related knowledge. She helps Buyer and answer various questions. She is very patient and helpful, making buyer very satisfied and have good experience.

It has been almost 2 months since we closed on the home, and it is still unfinished. Missing cabinet door hardware for 16 cabinets throughout, and they keep telling me they can't get the hardware for some unknown reason. I have repeatedly pointed out issues in workmanship such as paint overspray on the front gate and garage access door. Paint drips/ stains on driveway, defects in drywall/paint inside and out. Carpet pulled / detached in 2 bedrooms. Cracked floor tiles inside, towel rod in bathroom completely just fell off when we first hung a towel on it. The list goes on! I understand that no one is perfect, and that there will be defects and things missed here and there, but I would expect that the builder would be prompt about resolving these issues and responding to home owners when they raise concerns. I will gladly edit this review if anyone decides to resolve these issues any time soon. In the meantime, I guess we will keep living in an incomplete home and keep trying to get someone to take action. ... More

The home is very advanced compared to other home builders. Would recommend builder as starter home.

The home is okay. There could have been a lot more smarts used when planning the backyards. Why are the homes backyards sloped?? Well because they didn’t want to make the effort to actually level out the backyards & make the homeowners pay extra to have retaining walls built. The builder definitely cut corners on materials and craftsmanship when making these homes.

I love my new home and very happy with the lay out and neighborhood.

I expected a better quality build, materials and especially workmanship very disappointing.

First and foremost, I have to appreciate the design of the home and community but the rest part like communication on the overall process especially from the loan department and the quality of workmanship and delivery of home needs a hell lot of improvement. During the walk through you can’t identify the minute details but when you start living, notice like uneven application everywhere, dirty finishes, chipped off paint and cabinets and door, careless work in workmanship and uneven floor. But the good part is after warranty service is great and prompt response and takes accountability. Thank you ... More

Many people warned me that the home-buying process would be stressful, but my experience with Richmond's lender was horrible! Unfortunately, you have to go through them to get the best rates...brace yourself. Now that I'm in the house, I'm okay. I still really like the house, but I am finding negligent things here and there. For instance, there were bumps underneath the carpet. They ended up finding entire bundles of nails leftover by the carpet people! Thankfully, they are pretty responsive and quick about getting things fixed.

We love our new home and we are overall happy in it. The homes and the neighborhood is beautiful and there is plenty of space. It is also very quiet inside the home so even with construction still happening we don’t bear anything when inside. I’m giving three stars because considering how expensive things are, and how experienced Richmond is in building homes, things should be completed by closing and the warranty should be a last option. Instead, Richmond relies on making the buyer file a warranty claim rather than just having everything complete in the first place. If you do need to file a warranty claim you will have to wait 30-45 days before you can even get that process started. ... More

The salesperson in the office was very nice and helpful prior to moving in. However, I found an issue with construction regarding our property. I called the office to check on the warranty and to fix this problem but they never responded back to me. I am very disappointed with the response and still after all this time no one has responded back.

Michelle was the second representative I had. She was fantastic she sent new pictures of the my build every week and updates.i do love my new home!

Underwhelmed but good enough house. Some cheapness in finishes, appliances/AC unit, materials and installation for cost sitting, cutting corners. Dealings were deceptive or non responsive.

We were most disappointed with the spec only process. We were not allowed to pick anything for design or finishes. We were also disappointed when we were told we had a specific lot to find out a new agent to the development sold it to someone else when our agent wasn’t there. We were told we would be updated through email weekly on the progress of the build. We never received an update until the pre-closing walkthrough.

Disappointed with having half bathroom floor dug up to repair issue with flange lodged in sewer piping. Vinyl floor material used in home is very poor qualify. Very disappointed with it.

Signed on at dirt lot. Found out later was quick build. No changes allowed. Builder continually stated to not allow viewing at home could be breach of contract. Though found multiple issues, pointed out. Hopefully fixed. Probably hidden issues, Many neighbors raising concerns about builds related to water, water temp, creaks, cracks, builder repairs, false expectations, false repair orders, sub contractor issues with improper installation or any/appliances or other utilities. None of our appliances were tested prior to purchase date as water/gas wasn't turned on.Now with nee 2024 pricing value of build doesn't make sense probably really 150K less value than reality but 2024 is where we are and hopefully our fixes, modifications and they should have fired their curator as options chosen don't make sense. But our upgrades should improve property value. Richmond American has been around for quite sometime but our neighborhood was rushed. ... More

The homebuying process went smoothly. The quality of the work was sub-par by some of the contractors, i.e. the electricians, painters, and dry wall workers. The foreman promised things fixed at walk through that have not been corrected, and since ignored. I like my home and the neighborhood but was not told about all of the taxes at the location I live.