Richmond American Homes Reviews

From the beginning to the end, the process was very smooth, even with any unseen obstacles the closing team was on top of it and house is built with minimal issues, any issues that was pointed out the superintendent fixed quickly or stayed on top of until resolved. Also the sales team was very welcoming and knowledgeable with quick response to any questions or concerns.

Richmond did a great job on this house. Our salesman and construction super were great to work with. We still paid too much for the house but needed a place to live:(

Our experience with Mike our sales person and the warranty dept at 30 days has been spectacular. We closed with no opening issues and at our 30 day we had 3 very minor issues that were closed out in 7 days. Amazing!

From the start I had a exceptional service from my Sales Rep and fell in love with the design of Richmond American home. The entire team has been helpful and made the whole experience very pleasant.

Lois and John were very helpful

Sloppy craftsmanship, construction and slow to respond to request for fixing issues.

Love my home however we did 2 walkthroughs prior to close to make a list of things that needed to be addressed. None of those things have been addressed. Despite the “ warranty” I cannot get anyone to answer me. I have called, put work orders in and I am ignored. I have a door that won’t even close! Overall I do love my house but do not sign closing documents until everything is correct. You will never hear from them again

My superintendent is very professional and knowledgeable.

My fiancee and I found a Hemmingway model that was already built and immediately fell in love with the floor plan although we didn't fall in love with the already built house in a different development. Then we got lucky to find the floor plan of our dream home for a brand new one! Beverly made the buying experience positive and great! She answered all of our questions along the way as well as after the purchase and she was still there for anything we needed and even responded on her days off before and after the sale. Our construction managers Nicole and Emily answered all of our technical questions along the way and like Beverly, they took care of us before and after the sale. Rae and Ryan in the warranty department took care of any issues we've been having with the home so far and have done an excellent job! We truly feel that we have been taken care of with this purchase and it's been amazing that we now have our dream home! Thank you everyone! ... More

Workmanship and the details get lost in these new homes. 30 day check in never happened. Still need things fixed and addressed.

The builder did ok. House wasn’t really clean when we took possession. Title was fine. Would never use the builders lender again. The incentive was not worth the pain of working with them or the horrible rate. Highly recommend using another lender.

Our experience with Richmond American Homes was one of chaos and confusion. The sales team lack the ability to communicate. Three times the closing dates were moved, but the sales team would not inform us until the before and in once instance we were not informed until the day we were supposed to close and get our keys. We have been in our homes for a month and the punch list items have not been completed from our pre-move-in checklist. Richmond American staff does not inform us with someone is coming over to make repairs; people show up at random time. Overall we had a terrible experience with added stress because no one at Richmond American is able to communicate. ... More

The home buying experience itself was great. Lois was a blessing to work with and the process for me and my wife was as easy as can be. The craftsmanship of the home is where I have the issue. Multiple things built poorly and we are currently awaiting our 30 day inspection so that we can get these critical items fixed and have yet to hear from them on when this inspection will take place. Stairs and floors built poorly, drywall is patchy, windows aren’t sealed and the list goes on. I’m just hoping that they correct their poor craftsmanship at this point so that we can enjoy our home.

The sales rep, Holly, was very friendly, always available, if she didn't have the answer she would call me back quickly with whatever I needed to know. The building supervisor, Dustin, was great. Called me every Friday with updates, answered all my questions and is a super friendly and nice guy who knows the business.

Great working with the team and appreciate their responsiveness and care they've given us through this building process.

Terrible people to work with

Used their low interest rate as leverage to force closure before all things were finished properly, like painting, 220 circuits, hardware fixtures, working water, etc. Company goal appeared to be build fast, at the expense of quality, and close fast. Then deal with the consequences later. Now we're stuck dealing with the consequences and we're not a priority.

Terrific experience with my home purchase! All I encountered have been attentive, supportive and professional! Appreciate the attention to details by Devon, makes a big difference in the finished product, Thank you.

The buying process was fairly easy and straight forward. Sales people are on top of any questions and will work with you to make you happy. The quality of workmanship is probably my biggest pain point. I've experienced far worse, but for a new property, the build quality leaves a lot to be desired. Once you're moved in to the house you see the quality is on the lower end. Trim is just badly done. Rough wood cuts & edges everywhere. Drywall texture is randomly splattered in the weirdest places, Lot's of paint splatter on the floors. The flooring is really cheap. The placement of electrical outlets and switches are un-intuitive, and there's no lighting in bedrooms. The foundation has settled and shifted enough in the last couple months that many of the doors don't close correctly. And the sub-flooring is creaking everywhere. I only expect it to get worse and it will have to be dealt with after replacing the cheap flooring in a couple years. The neighborhood is really nice. Great location with easy access to the Mountains and Downtown. Views are great too! ... More

Overall my experience at first hit a snatch with Brandee. But overall I gave them a second chance and Anthony was superb in getting me back on track. Great home but overall it needed Anthony’s oversight which allowed him to deliver a home for my family. Appreciate overall everything and their continuing professionalism.

Nice home, nice lot. Craftsmanship could be a little better but not bad. Beware of an annual ($1,200) Silverleaf Master Owners Association due that is NOT included with the quarterly HOA dues. Evidently I am not the only one that was not told about this additional cost to live in this development according to a representative that collects these dues.

Garbage. Garbage. Garbage. Garbage. Garbage.

I recently purchased a home from Richmond American Homes (RAH), and while the overall experience had some positive aspects, there were significant issues that need to be addressed. **Quality of Construction**: While the materials used are good, I was disappointed with the craftsmanship. There were noticeable flaws in the finishing touches, indicating a lack of attention to detail. Additionally, throughout the construction process, the workers left the property extremely dirty and even buried trash in the yard, which was unprofessional and frustrating to deal with. **Design and Layout**: The design and layout of my home are one of the few aspects I'm satisfied with. RAH offers a range of floor plans, and the one I chose suits my needs perfectly. The open-concept living area is spacious and well-designed. **Customer Service**: Unfortunately, my experience with customer service at RAH was consistently disappointing. There was a pattern of overpromising and underdelivering across sales, financing, and interactions with the project manager. While initially attentive, the project manager's follow-through was lacking, leaving many issues unresolved and causing unnecessary stress. **Timeline**: The agreed-upon timeline for completion was not met. When we took possession of the home, it was not finished as promised. Moreover, the house was still dirty, and the cleaning was not thorough, which was disappointing and inconvenient. **Value for Money**: Considering the issues faced with construction quality, cleanliness, and customer service, I feel the value for money was not fully realized. While the initial cost was competitive, the overall experience has diminished the perceived value of my investment. **Conclusion**: In conclusion, while Richmond American Homes offers appealing designs and layouts, my experience with construction quality, cleanliness, and customer service fell short of expectations. I would advise potential buyers to proceed with caution and ensure clear communication and accountability throughout the homebuying process. Trevor ... More

Richmond overall is a great company and builder. Jim and Angie were wonderful to work with with the process. I am impressed Richmond honored our earnest money thru our unfortunate uncontrollable process. Our first home build was amazing. The one we finally purchased was a disaster from workmanship perspective. A 4 hour walk thru with all the issues, we weren’t able to go over the important things most people do during a walk thru. We paid for an inspection and when we brought that up, the general don’t remember his name, answered oh that’s just how it is? Why waste money for an inspection if the unknown name guy is going to dismiss those issues? ... More

For the amount of money you spend on a home from Richmond, one would expect better quality workmanship and a completely finished house. Instead you get pushed to buying a home as is , and they want you to make and burn of your personal time in order for them to complete the work they should've had done to begin with. But dont worry you'll still get issues surprising you every mo th so you'll have them using/wasting your time for years to come. So exciting.. Also (legal advise) do not make false promises to your buyers and try to give your buyers a hard time after your false advertisements get called out. ... More