Richmond American Homes Reviews

We decided to buy from Richmond American because of the sales agent Jessica. She was great through out the whole process. The lender on the other hand gave us a bad experience. We didn’t feel valued at all and we had to proactively call to get things done ourselves to meet timelines. Calling lender was like pulling teeth and couldn’t get a response where we had to result to calling Jessica to hopefully get us a response. If I did not stay on top of the time lines I honestly think they would forget about us. Lender needs to do better.

Our closing date was changed twice due to missing electrical and gas meter. Moving my family from the far side of the state, made our experience even worse on so many levels. After the final walkthrough and after we moved in, we noticed a few items that still have not been addressed. For example, we have a temporary oven. Still waiting for the one we ordered, in the laundry room the wrong fuse amp was installed. Its supposed to be 20 amp instead of 15, therefore we haven't washed our clothes going 2 weeks! The laundry room cabinet is partially installed, front porch light is not functioning, in the garage there's cement splatter in the corner, the owners bathroom medicine cabinet neets to be textured and painted. However, we love our new home! The staff have been helpful as best the can. Unfortunately, all the items that need to be fixed have been cumbersome. ... More

Had a lousy time dealing with the underwriters very lengthy plus the loan process equally, the home came with no ceiling fans or garage door openers or outside garage lighting and needed quite a few touch ups. Block wall had a big gap on corner back yard.and they used flat paint on most of the house except bathrooms

I wanted to wait to write this review, after being in the home for a liitle. Overall experience was good, Erik in the office was great no issues, always took our calls and our questions. Our biggest problem is all of the finish work that was completed or not really completed. Alot of stuff was just touched up quickly so that they could close the house. Our baseboards/trim and walls are probably the worst; uneven and rushed. We still have people coming back to fix things; it just takes so long even though we've paid and we are in our home. It's really just an inconvenience to us as the buyer, we can't decorate due to walls needing to be re painted. We can't fill our cabinets since those need to be fixed as well. They forgot our soft closed cabinets and doing the extra finish on them at the end so they are mot so dull. Plus, they almost forgot our covered balcony that they ended up having to take off the roof that they had started and redo it which is probably why things were rushed since they were 2 to 3 weeks behind. Our problem is, is where is the quality control? We understand that people are not perfect. But, for a new home priced over 500k. You would think there would be some more consideration with the details and finishes. We're still finding things and it's just makes us feel like we come last. It's just about getting the money instead of making a great house. ... More

I continued to receive conflicting information depending on who I spoke with. I’m happy with the home itself, but the overall process was frustrating.

We are happy in our home now but the buying experience felt unhonest, we requested a home and radon inspection before closing and felt as we got excuses to avoid getting the inspection done that if any issues arises they would be covered after closing was completed, it’s been over a month and we haven’t received a call or text or any type of follow up for things that need to get fixed in the home after closing. Inspections was completed after closing and it felt as after. Losing all communication stopped in regards to getting our issues fixed we got the run around that we have to go through the warranty link and not them directly as well as radon levels were 38 in this home. ... More

Home is fine but since I’ve moved in I feel my warranty service request has been totally ignored. Dishwasher did not work at time of walkthrough and it was noted; but has not been repaired

We had an ok buying experience. Our sales agent was great and super responsive. The main issue we had was with the loan processor Alyssa. She was horrible. Asking for things multiple times, asking for things then letting them expire, asking for uncessary items. She seemed very new and that she had no experience with VA loan requirements. Even after closing we were asked to send back the closing check because they dispersed the wrong amount and had us sign more papers because they were missed. 10/10 would NOT recommend using Richmond American Financing.

Great value, Wendy and Braxton were great. The paint/drywall/trim contractors did a poor job.

Cheap appliances and fixtures. Front door knob fell of in first couple days. Bathroom faucets have broken. Floor squeaks. Sliding door and window stick. Dishwasher is cheap with poor functionality...

Salesperson and Superintendent are great. Their process was not enjoyable whatsoever. I almost pulled out of the deal due to their financial/underwriting department. Really check your home on the walkthrough. Walls are paper thin. You can hear the other people in the next room and the washer/dryer are EXTREMELY loud. You can not wash without it sounding like one’s in the room with you even when door is closed.

The home buying process went well for us. We did our walk through and highlighted things that needed to be fixed. They could not fix them all prior to closing so we had roll over items. It is now 3 months later and said roll over items are still not fixed even with our efforts to reach out on multiple occasions. No response ever regarding these issues.

The only 2 shining stars in this process have been our sales rep Frank and the construction foreman assistant Raul. Frank really went above and beyond for us, was always very responsive and genuinely kind. Raul had sympathy for our issues and was very responsive and pleasant. The quality of the workmanship is completely unacceptable especially considering the price we paid for this home. It's glaringly obvious that the construction was rushed and corners were definitely cut. This transfers the frustration and responsibility directly to the owner to constantly have to put in warranty claims on things that should have been done correctly the first time. There have been so many issues from the street sign not even being spelled correctly, then the street name being spelled a third incorrect name with the USPS. Our closing was delayed by over 2 weeks because they didn't have the HOA docs ready. The community has been in construction since July, this should have been completed well before homes are done being built. We put in warranty claims and hear nothing from our warranty rep until we call him to follow up. The floors were still littered with paint spots throughout so we had to hire someone to clean them. Construction debris and spills left near entryway. The list goes on. We do appreciate the thoughtfulness in the sometimes forgotten features like outlets near the roof for holiday lights, pre-wire for EV charging, standard paver stone driveway, lights in every room, etc. ... More

Recently purchased my home in October with initially looking at the model in May, 2025. I was excited about the style home, as there was nothing like it in the DMV area. We were not provided consistent communication during the entire process. We were always told our house would be ready at the end of October and then told two months before that our house would be ready a month early. We based the initial timeline on what was being told of to us multiple times. It caused a lot of headaches and then having to pay nearly 2 weeks of penalties having to push back our closing. I would definitely think twice about purchasing a home from them again and make sure I have everything in writing to protect myself. Workmanship is not up to par as other builders. This would be my fourth new home and probably last time I purchase from Richmond American Homes. ... More

What should be a very nice home is actually somewhat of a nightmare. The home looked great initially, but after moving in and taking a closer look, I found so many problems, I hardly know where to begin: horrible stucco finish work, many ungrounded light fixtures, scratched appliances, front door not hung plumb, damaged grout, no screen door handle, no product shelf in the primary shower, I could go on and on.

I would have liked to have a person at the home realtor office helping out with qualifying for loans, signing and assisting on important papers. None of that was done, it was assumed that all people have computers, tablets, or phones. Everything was rushed and signed papers need to be signed at the last minute, late in the evening. When everything was done the gentlemen and the lady who presented the house, showed how everything worked and how to take of it and if anything need to be corrected give them a call. I thought that was good.

We very much like our home now that we are moved in however: we were give major misinformation and promised things in the sales process that couldn't be delivered in the actual agreement; preclosing fixes still have not been completed even though we have now been in the house 30 days, many excuses are quickly given when issues arise but action is slow.

Superintendent needs to inspect each phase of construction. Not wait for homeowners to have issue or call out as warranty. Nice home design although would think when spending this kind of money that finishes and workmanship would be complete. Have to take lots of time off work for warranty issues. Consider cost of time off to be available for appointments to correct issues that the superintendent could have completed during build. I do like the home but upset with the stress it has caused do to being tm treated as buying the home is a favor

My new home buying experience began with excitement. Things began to go wrong and the responses were addressed slowly or not at all: frame to garage door, electrical issues, closet bar holding clothes loosening and the insulation between the foundation of the house and the walls not completely sealed when the doggie door was installed. I’m currently awaiting for the compressor on the air conditioner to be replaced, the unit is completely out of service, which was really loud to begin with, but it was working.

I would like other home buyers to know never to buy a Richmond American Home. If you are thinking of buying in the Pendleton community, don't! The project manager has every excuse for the poor work. Also, don't trust that they will come back in 30 days. Several of our neighbors never got a 30 day follow up.

Average experience Home purchase. Difficulty with Builder with contract terms and underwriting

So it wouldn't post my first review probably because it was truthful but not favorable. I'll make this one short as it probably won't get posted either. 1, Do not believe anything from the assistant supervisor as it won't happen. If it comes from the actual supervisor you have a chance. 2, Don't let them blow off anything for the next deadline because that will never end. The first walk discoveries pushed till the final walk pushed to the 30 day and then pushed again and again. Two + months later and things that should have be handled before closing are still pending. All things could have been handled if there was a quality review once the build was completed but that never happened and it shows. ... More

Any way, it seemed that he tried to tell the house as kindly as possible. But there are some defects like torn screen, stuck door, grasses, and what is surprising me is no plumbing on the deck roof. Rainwater was flowing like waterfall to the point of damaging grasses. Please see the site.

So far, overall, we like the home and the neighborhood. There were incidences for us that could have definitely been better. There are 2 problems we had purchasing this home. One being that before we moved in, we did our our first walk thru to blue tape any last-minute imperfections that could be addressed and very little of it was actually addressed and Jesse kept trying to divert my attention and make excuses as to why those things were'nt done. Im also pretty sure that he took all of the blue tapes off before I got to the Final Walk thru for those areas so i wouldnt notice. I believe that the issue really lies in being overloaded with houses to inspect when it really shouldnt be rushed. There are the other checkups for the first year, and we understood that, but these things we requested were more than fair for the final walk thru before we moved in. The Second was the Insurance side. The agent i was forced to go with was awful, didnt even qoute me for the right house 5 times and was just sluggish. I think it would be fair to let people choose who to use for their insurance needs, especially if they have a relationship already built with their own agent. ... More

While the floor plan was good the quality was very poor. Who puts in a double vanity with no drawers? Cabinets are the worst with no handles to open them and only half shelves in lower cabinets. Local construction contact promises whatever and does not deliver.