Richmond American Homes Reviews

I will recommend to my relatives and friends to buy their dream home with Richmond America!

Suri, James, and the entire team from Richmond American could not been more transparent, responsive, and helpful through our entire experience. We are overjoyed at the quality of the home, the neighborhood, and the kind neighbors.

Had a few issues which were addressed quickly. James is great to work with

The nightmare we’re going though with our New Build is terrible. Completely unacceptable. We expected way more from Richmond. Never again.

My husband and I had the most amazing home buying experience. This is our first home and honestly we were not looking and didn't think this was achievable. From the first moment we met at the Richmond community within the Aurora Highlands every person we met was so helpful, patient and made us feel special and important at each step. We closed after a short 15 days and were blown away with all the information provided in such a short time. After we received the keys the Richmond team didn't just ghost us they were there to help with questions we had or if something happened in the home after we moved in. Richmond Homes Team members are exceptional ... More

After living in the home for a few weeks I’m finding more and more items that are just poorly done. Painting lines. Caulking. Carpet. Workmanship that’s not bad but certainly not very well done either.

Salesperson and Superintendent are great. Their process was not enjoyable whatsoever. I almost pulled out of the deal due to their financial/underwriting department. Really check your home on the walkthrough. Walls are paper thin. You can hear the other people in the next room and the washer/dryer are EXTREMELY loud. You can not wash without it sounding like one’s in the room with you even when door is closed.

Sales staff were easy to work with and quick to respond to questions. Post close, warranty department have been good to work with, however issues identified slow to get responded to.

Pointed out several issues within a week of being in the home. Many they didn’t want to do as we already closed on it and should have pointed out before closing. We had a two week rushed cloth close before new year. The damaged glass panels weren’t noticeable till it was dark out and someone is supposed to “look at” as a courtesy. The cracked tub did get fixed with some push back and the doorbell did get fixed. There is many issues with the slabs and dirt compaction which we were told was normal, I have had new builds before without this. I would never buy Richmond American again and look forward to selling this one! ... More

No pride in the quality of finish work for the home and promises that things would be fixed but were made worse or didn’t fix at all. Currently have my entire kitchen in my new home torn apart by a disaster relief company due to screws in a water line when the siding was put on the home. It’s been leaking for months prior to me owning the home and now I also have mold. Poor communication for the repairs of the kitchen and unwillingness to fix their poor finish work in the house because it fits their tolerance for new construction. During the tear out of the damaged cabinets due to the water line we have found food garbage and tons of construction material like cut up boards, wads of tape, old caulk tubes, busted up sheet rock. All of this was left behind and then the counter top was put on so it would never be seen. With all the issues I wonder if the rest of the house will hold up considering I’ve only been in the home for 30 days. ... More

Chris was our realtor and Geo was the construction manager. I had an excellent experience with both of these gentleman.

First time home owner. I have heard good things about Richmond home from my family members that owned home that was build from Richmond for 20 years so I decided to give Richmond a try by start looking at their build which I finally found one and fall in love with the home and love the floor plan. We decided to go ahead with the deal and got the good APR from Richmond. The constructors help up with the walk through process and make it easy on repair minor issue.

Rosemary was amazing and helpful throughout the entire home buying experience. Rosemary kept me in the loop at all times and met all issues that arose head on.

So this is not a custom home. I bought one already built so didn't even get to pick finishes. I think its a nice 'hood so far and this house is a great value in this market. Was very easy working with Theresa in sales, very knowledgeable and nice to deal with. Seems to be decently built. As with any spec home, attention to minor details could be better but overall there were no big issues to fix before closing, mostly just drywall and paint touch-ups. Since moving in I've had a couple mechanical issues (manufacturer issues mostly) and Krystal has been quick to get the repairs scheduled and done. In this day and age good service and value for money are hard to come by. But I found them bith here. ... More

Professional and Impeccable. Keep up the good work.

Average to low workmanship and quality home. Warranty response is substandard

I buy a new home and all doors have some damage the tub for one of the bedrooms is cracked and they wanted to repair it instead of replace it even if I never had use that tub because is a "new hause" they onli give a window of 6 hours to arrived at my place DURIN THE MORNING while I work and CANT asked at my job for the whole day to wait for them, instead of give a window after 2pm to arrived. I just regret, I buy a new home for that reason (not to deal with this things) and it's just the same. This is so annoying.

We originally contracted for a home that didn't fit on the lot. After this fiasco, they increased the lot premium trying not to honor the lot premium under the original agreement. They call it a custom build to order home. But the reality is they restricted our choices in materials. They mandated a set of rules that essentially yielded a standard spec home at a custom price. Nothing was custom. We couldn't even pick a location for a TV outlet. Thank goodness we had a realtor that helped us when the builder wanted to break promises. The builder altered the plan decreasing our window sizes to suit their bottom line. I would never buy from Richmond again. ... More

I had an amazing experience and they where so helpful.

We had a wonderful sales rep who went above and beyond in helping us through the entire purchasing process . The walkthrough was thorough. The home is beautiful. Most miraculously—both my husband and I love everything about the home including the affordable price. We love our new home.

My sale guy was great love his attention to detail and willingness to help out they have great homes nice area minutes from local restaurants grocery store in hose school plus nice and peaceful parks the hose like every other house you will find imperfections but all minors one all in great home

The home is nice and for the most part well made. Warrenty gal Gale for inside the house is amazing. We have a drainage issue so our front and back are flooded and killing the grass. There’s also a drainage cap missing. I brought this up as soon as we moved it. I messaged our sales rep Chris D. and he pretty much blew off the issue and said there’s nothing he can do to help us. He became rude about helping us after we bought the house.

The home buying process went well for us. We did our walk through and highlighted things that needed to be fixed. They could not fix them all prior to closing so we had roll over items. It is now 3 months later and said roll over items are still not fixed even with our efforts to reach out on multiple occasions. No response ever regarding these issues.

With this gorgeous home its fit for a family raising kids. It is my first time and I didn't feel uncomfortable because everything was explained. So, I appreciate all that was involved.

Orlando was very helpful when I was looking to purchase a home. He answered all of my questions and always got answers as soon as possible. Whitney always works with Orlando and she was so kind to deal with also. I cannot say enough about both of them and the professionalism they bring to the office each day.