Richmond American Homes Reviews

Half day home gallery selections. Need to make many decisions involving thousands of dollars in upgrades the same day. Absolutely no changes were allowed after the selection was done. I had asked for extra insulation bw floor after selection which was not honoured. The agent was rude and blunt. The use the signed contract when asked for any changes to prove their inflexibility. The attitude of sales agents change based on demand for the community. Their lender was subpar and could not even close my jumbo loan. They are probly ok for conventional loan. This wasted my time and efforts. ... More

The builders will address things well and are fairly responsive. The sales team is not responsive and will not do much to keep promises.

I'll be honest, it was a pretty rough experience overall. I put the money down in January. They initially said July was the goal, and then pushed to mid August, then mid October, mid November, end of November, mid December, end of December, mid January, then I finally closed (barely) at the end of January. There was a different person to work with every other month, between sales reps, superintendents, construction managers, etc. They had to redo something about nearly every part of the house because they did it wrong or failed inspections, and turnover was well over 100%. I had to compare notes with several of the contacts at the company each week to try to figure out what was actually happening, and I was going out there myself once or twice per week to see who was right. They were scrambling to finish at the end- I was missing countertops and tons of aesthetics during my initial home walkthrough (blue tape) and they were still finishing up the morning of closing. They didn't get my certificate of occupancy until literally hours before closing, so I couldn't do utilities beforehand, and closing took 3 hours because we had to wait for the CO to propagate through the various groups. I worked with some good people like Melissa, Darlene, Taffie, and Alan that kept me from pulling out completely, but it was a rough process overall that took over a year to complete. It's a good house, with many things I really appreciate (large yard, gutters/architectural shingles were included, great drywall work, heavy emphasis on energy efficiency, tall ceilings, etc.) but it was a lot of work to get it done correctly along the way. ... More

Purchased and contract was to close in 2 months on a specific date when the home was to be completed. 1 week after contracting the insurance provider is the one that told me the builder is closing 2 weeks earlier. I could go on and on about the disappointment but let's just say the home was no where completed when I closed. The title company was hacked- not there fault but the had no communication an entire 2 weeks before closing. I never knew where I was signing or when. It was not a good experience. I felt sorry for the sales professional doing everything she could but the disorganization she had to work with within the company was unbelievable. ... More

Our new Richmond home in the Trail Crest Subdivision located in Port Townsend is very nice and the interior workmanship is great. However, several of my neighbors and I are having post construction drainage issues that are not easily resolved, and it could have consequences to the house foundation. The yards have also become marshes from improper landscaping prep and poor drainage. Richmond's contractor should have followed the design engineer's drainage and grading plans, but I understand this did not happen. I'm waiting to hear back from Richmond on what the repairs will be to address these issues. Our contacts during and post construction, Julia and Ryan, have been great to work with. This is a big concern and we hope to have a long-term fix to these issues to protect our investment. ... More

We purchased a new build from dirt. The overall experience was frustrating to say the least. This was our first time buying a new build, so we did not know a lot of key things we should have received from a builder. We met with the sales guy multiple times before we finally decided to buy from Richmond. We pick out the lot from the RICHMOND plans, paid our earnest money and were told it would take 12-14 months to build. This was on 2/27/23. Around July we asked our sales guy if he had any idea what our backyard was going to look like. He said that should have been discussed on our plot call to go over the plot the city(not Richmond) finalized. I told him we never had a plot call. He instantly had a look of fear in his face as he realized this was a HUGE mess up somewhere in the chain of the Richmond organization. So he gave us a copy of the plot designed and approved by the city. We looked at it and realized our backyard had a huge retaining wall in the middle of the ENTIRE YARD. No other house in the whole neighborhood has this crappy retaining wall. Had we known about this retaining wall, we would have NEVER picked this lot. The city signed off on that plot design on 2/24/23. We signed our paperwork on 2/27/23. It was a huge miss from Richmond. We didn't know about a separate plot as we were shown Richmond's plot, they were not the same at all. We had the option to forfeit our earnest money or take the house. We ended up sticking with the house. But this was a huge miss by Richmond for a home buyer. Future buyers, make sure you get a city plot call before you give them any money. I wish we would have known that. The design center was great. The woman we worked with was phenomenal and super helpful. Our sales guy was either let go, or moved on to a new position so we were transitioned over to a different guy. Our first guy was super responsive, replied to calls, texts and emails. The new guy that we were transitioned to was horrible. He still hasn't replied to 4 different emails I sent him, which it's past the point now. Our superintendent was amazing. We had a great experience with him. He was very responsive, fixed things we noticed wrong right away. He was definitely the best person we worked with at Richmond. I stopped reaching out to the new sales guy that took over our deal and started reaching out to our superintendent because he was so responsive. As far as workmanship, I would say it's mediocre. We have a crooked wall in the bedroom in the basement. We have the wrong grout color. We had a corner of our backsplash fixed three different times. We had major roofing debris in our gutter which caused flooding on our front porch. I think some of the work done was not quality work by the contractors that are hired to do the work. Our house was completed in 6 months instead of the 12-14 they originally said. Which was unexpected, but also not an issue for us. Like I said, our design center experience was great. And our superintendent was awesome. I don't know what we would have done if we didn't have him. ... More

Seller was in a rush to close. We found out later, the seller’s representative wanted the commission prior to transferring to a different company. The builder failed to properly submit all building permits and documents to the county. We have been in the property for five (5) weeks and we still do not have a valid address. Do your research before buying with this builder.

-moved in missing air vent and exhaust fan in a bathroom -scuttle hole access to first floor attic is blocked by an engineered truss (no access) -toilet in primary water closet smells of septic and no on has come out to check after our request was made -walls are out of square (no tools needed to determine it’s that bad) -inspector notified Richmond team of TWO GAS LEAKS. We were promised this was remediated. Gas supplier had to come and turn off our gas because the subcontractor claims they were never notified and we slept our first night in the home smelling gas but not able to detect where the leak was or if we were being paranoid because the leaks were “fixed”. These items I’ve listed scratch the surface of our issues and dissatisfaction purchasing this home. I worked for Richmond American homes in Washington state while this home was being built for us. This home’s lack of quality is incredibly disappointing to the brand. ... More

The purchase of the home itself was not the issue; however, I encountered problems with the washer and dryer included in the sale. Upon moving in, I discovered that the dryer was dented, and I requested either a replacement or a credit for the damage. Additionally, the washer and dryer were not connected, even though the purchase agreement included a $2,000 charge for a washer and dryer that were to be installed and operational at the time of closing. This situation has left me feeling as though I purchased a used product rather than a brand new home. Furthermore, no extra paint was left for touch-ups, the overall experience has been disappointing given the expectations set during the purchase process. I respectfully request that Richmond credit me for the damaged dryer or provide a credit for the unit, and address the issue regarding the washer and dryer connection as specified in the purchase agreement. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Please note the Will and Denny are great to work with and they have nothing to do with the issue at hand. ... More

Unfinished home upon closing and it's been a hassle to get anything fixed or finished in the 30 days since closing. Still waiting!

Richmond builds the exact same home differently (e.g., garage is finished in one, but not the next). Then they claim that code does not require it be finished. All of which may be true, but why am I be punished for making a down payment when the lot is released. Then my neighbor comes along gets the garage finished and pays less for their house. Only one example of how inconsistent and unprofessional Richmond can be.

A couple things, first the sales representative was horrible, total lack of response to multiple inquires, I felt many times he blew us off. As far as the home, I’m mostly happy but there are a few issues I would expect a seasoned builder to get right. First not all studs are 16” on center, a big problem I noticed when mounting brackets for TVs in what I consider logical places. Some I found were 17, some at 21, very frustrating. Also electrical outlets, same with TV locations, they are not center in walls where they should be logically. This shows poor care in craftmanship

Buying a house is supposed to be exciting blah blah....Well buying a Richmond Homes was the absolute worse experience I've had. If we wouldn't of been left homeless I would have walked away from this purchase. As I get settled in and what not ive noticed a lot of issues. In the RV garage, the wall outlets are not at the same height level. The sheetrock edges arent on 2x4s. The RV garage has a whole 3 outlets in the 43 foot garage. They left the plastic on the over head lights, when the garage opener was installed they took the power cord and went around the frame to plug it in, this caused the light cover to not close. The back deck was a total waste, it was 3x5 or so. No stairs to the back yard from the deck which was over 24 inches high. When I brought this up the fix they went with was to add a complete railing around the deck. By doing this we had no access to the yard till I removed it. When the wind blows the inside doors rattle. ... More

I was told my house isn’t worth the asking price and it could appraise for less. It did not. They used this as a sales tactic to convince me to buy at an inflated price. They offer incentives but it’s a far stretch to get them to utilize all of them. Tried negotiating with them for weeks and ultimately gave in to them because we were tired of their games. They didn’t make the sales experience enjoyable. Defects started to show close to closing. The assistant superintendent was giving push back about work being completed. The actual superintendent was extremely helpful and the warranty company has been responsive. In the end, I learned a lot of buyer bewares to look out for. You will experience it almost anywhere with a newly built community. I just wanted to express my dissatisfaction with this specific community. ... More

The house has been ok. No serious issues.Mostly normal new house issues. It would have been nice if there had been at least one pest control treatment as the spiders are out of control. However, with exception of financing part of Richmond, no one else cares about follow up or the buyer. They expect you to meet their schedule for every step and act like they are doing you a favor selling you a home. There is generally no respect for the owner at any point: be prepared to continually call or text if there are issues immediately following move in.

Quality of work is lacking, during initial inspection many items were brought up. During the final inspection most of the initially mentioned issues had not been resolved. We already have a list for about 30 items that will need to be addressed during the 30 day inspection. Most minor, but a handful of issues are pretty big.The assistant superintendent that did the walkthroughs did not seem very knowledgeable and seemed rushed. He also tried gaslighting us about and issue, saying the shower door is intended to only swing one way, which is incorrect, the issue is the alignment and or the tile floor. Overall not the best experience. ... More

Many problems exist with the new home. Builder cut corners and forgot to do many things properly. Responsiveness has not gone well.

Home buying process was not good. Their lender was terrible and I had zero communication with sales rep declined and a few things he described were inaccurate. He also didn't tell me about the upcoming inventory. Their site project manager was the saving grace. Two weeks after signing we had a huge leak, thankfully we were connected to a plumber and they stopped it but it took builder a month to fix under the warranty (thank goodness for a warranty). Having been here in the house for a month I think there the ceilings are horrendous and look like we've been here longer some of the materials used do give cheap too. Would I purchase another home them? I don't think I would. I'd try another first knowing which better questions to ask ... More

I would like to write a good review in regards to issues in my home that still need to be resolved but unfortunately I have not had a good experience as of now. After the inspection, I was told that whatever needed to be fixed would be fixed within the first 30 days of the closing date. It is now past the 30 days and i have nothing fixed.

I don’t have any comment at this time

There were multiple issues with this experience. Some minor and some major. While the floorplan had some great points, it also has some detractors. The master bedroom door to the bathroom opening to the same space as the shower door so they can’t be opened concurrently was a gross oversight. We will likely need to change the shower door or the door to the master bath to a barn door. Front door is only 32 inches. No person with a wheelchair could buy or live in this house without modification. The placement of the handrail on the steps to the front door removes 4 inches of usable space on the steps. The patio was on average 20 inches above grade but the company cheaped out and did not put any sort of steps from the patio to the ground. There is certainly a risk of injury trying to go up and down. There was a lot of construction debris left on the lot and in the crawl space. Approximately 20 items submitted on the 30 day warranty request. The most egregious was that the appraiser appears to have been in the pocket of the builder. My realtor did due diligence on comps and was able to show the house was over valued in the appraisal based on other closings of the exact same model in the neighborhood. The appraiser used none of the comps but instead used future closings not closed by and comps 7 miles away, not current relevant closings. Worst diligence in appraisal ever. This is not the fiirst house I have ever bought. Richmond refused to even consider it. The only reason we closed was so as to not lose the earnest money. This was a VA loan and this appraiser was VA approved. The issue was taken up with the VA and they made excuses for him. There is no doubt this appraiser was in the tank for the builder. ... More

Our home required removal of a shower pan and some tile/drywall. When the drywall was removed, a water bottle full of urine was found. I’m happy to provide a picture for proof. Overall, the craftsmanship of the home has been lacking. We’ve had to contact the warranty representative frequently. It’s disappointing considering what was paid for the home. We already have concerns about its’ longevity.

Richmond American employees at the build site did not appear to care about the buyer’s experience. Each week, we would receive an update on work that would be done the following week and each week, it was the same work. In other words, for 5-6 weeks, absolutely no progress was made on our build. We had to involve our realtor several times to follow up and go onsite to speak to employees. The superintendent Nick created a lack of trust with Richmond and even after move-in, a several items from our final walk through have not been completed including items that violate local code (international code 504.7, IRC R311.7). It was only when the project manager, Jim, got involved about 6 weeks before move-in that we finally started to see traction. Jim truly cared about our experience and was the saving grace to the whole process. Despite that, our close date got pushed out 4 weeks which is a lot of time to be displaced between homes. ... More

Closed 12/31/24 with a list of items that were not completed and required additional work to be completed. Caught during home inspection or visual inspction before closing. Provided itemized list with pictures. Unfortunately, little to no response for these items to be completed.

The sales person Lia was excellent to deal with. The construction manager was responsive 90% of the time of the time but still could not for full fill my request to fix the many issues. The limited features provided at this price point was extremely disappointing. The laundry is on the first floor away from all the bedroom, not practical or convenient. There are useless upper and lower cabinets in the Master bedroom. A terrible waste of space and functionality. No under cabinet lighting in the kitchen! At this price point you would expect that at a minimum!