Richmond American Homes Reviews

Well, to be honest, the overall experience has not been very good at all. It was a rough start in the buying process. Then it got a little rough during the building process. And now that the house has been built and I have issues that I have addressed. I am overall very Concerned about how the issues are being addressed. It's like pulling teeth. All I hear is yeah. I hear a lot of that from The Other homeowners too, but I'm not sure how to Take Care of that. You've got to be kidding me. It's like I have to drag them kicking in screaming. The workmanship is less than Satisfactory in a few of the areas of the house for the most part. The house is fine, but issues that are blatant and should not be overlooked during the building process have been. This does not make me feel very comfortable as a veteran Who used his Certificate of eligibility to buy a house, That stinks of mediocrity, is something I should not settle for! ... More

Our overall experience was mixed, some people like our Super Intendent were terrific while others in Sales and Finance were not very good, being difficult to work with, getting details incorrect because it seemed like they did have time to focus on you or make sure Richmond appeared like a united company. Systems like the main drain were untested until we moved in, and turned out to be an issue that caused the company huge repairs. This is our second Richmond American home and the first one went a lot smoother and I feel was constructed with higher quality.

Everything was going good until we got close to the end of closing and we had an issue with Richmond lending team. We were easily approved and funded with our original lender and he pushed us to look into Richmond because of possible incentives so we did and decided to work with them. But 3 days before closing they came back and said we were not approved even though we signed and filled out all paperwork in the time leading up with no communication from them that we had an issue. Luckily we went back to my original lender and he got us approved and funded within 2 weeks. The whole process seems like their lending exam doesn’t want any business as what they did was unprofessional. And we have been in our home for a little over 60 days and we still have things within the home to be followed up on and finished and ave not heard from anyone from Richmond to get this done. Hey also provided us with a customer service number magnet for the fridge and it is basically worthless as nobody ever answers the phone nor do they call back if you leave a message. ... More

Tried contacting Homewaranty for issue with pin holes in the floor grouting all over my new home, I acknowledge of being a Holiday weeks and was given 10 working days for replies until up to date. No respond from the Honewaranty and we're unable to properly moved my furniture until the grout problems is resolved.. POOR RESPONS FROM RICHMOND AMERICAN TO RESOLVE THIS ISSUES.. Also after 5 days of occupying my homes without my furnitures the AC system went down with issues with the equipment. REPRESENTATIVE I TALK WITH TRY TO BLAME ME FOR THE PROBLEM SHE SAYS THAT BECAUSE INFAILED TO CHANGE THE AC FILTERS,WICH I WAS TOLD BY THE PROPERTY MANAGER TO REPLACE IT 1 TO 2 MONTHS AFTER WE MOVED IN JUST FOR PRECAUTIONS.. STILL WAITING FOR RESPONS.. ... More

Overall, it's a nice home. Closing process felt rushed. We felt like we were just a house on the assembly line that they wanted to move on from. Lots of little issues. Nothing major was wrong. Getting the little issues takes time to resolve. It's good that we have a year to do it.

The overall financial part of buying was good. We put 5% down to start construction and did not need to pay anything more until closing, the time it took to complete the build ended up at what was originally scheduled. I feel the value of the house and land is good for the price paid. The quality of workmanship is very poor from the things I can see with my eyes. The drywall finishing is very substandard along with the interior/exterior painting. I had the idea that when you take possession of a newly built house it would be like a new car, everything sparkly, clean, nothing to do but enjoy it. Not the case with our house, although things have slowly been taken care of that were on the builders ‘To Do List’, we still have paining to be done, a dented dishwasher, missing door strike plates. ... More

To many things that are need to be repaired and incomplete. Model design is good but builders are need to improve the quality.

Your in home landor is useless. Please change it. Because of them I am giving bed rating for Richmond.

None of the punch list items from walk through the week prior to Closing were worked on until morning of Closing. Several unfinished items remained unfinished six weeks later, even after promises from the superintendent to complete them.

Took longer than it should have to be able to close on the house as repairs were not done in a timely manner and we were lied to about some of the repairs being completed. My inspector found water damage 3 to 4 inches high on all of the kitchen cabinets. The superintendent Gilbert continued to say there was not a flood in the kitchen. Even after I brought a moisture meter that showed the cabinets were 30% wet. I asked for a water restoration team to come and inspect the cabinets and walls as I have dealt with these issues in my previous employment. I had to get Rich our sales associate involved and his supervisor as I told them I would not close until the walls and cabinets were inspected for mold. Sales associate said if the old superintendent was still with the company he would have already taken care of this. Took a week to get them to bring in Serv-Pro who found mold behind two of the walls, and they had to remove cabinets drywall and insulation. Afterwards then they ordered two new cabinets and kick plates for the others. When my inspector returned several of the items on the list that Gilbert said were done were NOT done. After asking the sales associate if I needed to hire an attorney to get the repairs done, they came and made the repairs and ordered new screen doors. The screen doors were supposed to be installed the middle of November. My realtor has been inquiring about the screen doors and consistently received the response waiting on the contractor. Gilbert’s supervisor got involved today and the doors should be here tomorrow. The lack of motivation on Gilberts part and always blaming the contractor is unacceptable. If he worked for me, he would have been terminated especially over the water damage issues. After moving in I submitted a warranty claim as the rear manual RV garage door only opens up 6ft; the 6 foot cinder block wall between our house and the neighbors wobbles and is ready to fall over; front door does not close properly; bathroom counter top has numerous scratches; and no caulk around the bathroom tub. Received a reply email saying they were backlogged but eventually the repairs would be made. Hopefully the wall does not fall over while we are waiting and injures one of our pets. Both my realtor and my inspector said Gilbert was rude and defensive when they asked him about items that were found wrong. I gave him the benefit of the doubt until he lied to me saying the items were fixed and they were not. Time for a new superintendent! ... More

I recently purchased a home from Richmond American Homes and wanted to share my overall experience. On the positive side, the home is well-designed, and the construction quality is generally good. However, my overall rating falls at a B due to a few notable concerns. One significant aspect is the lack of attention to detail during the construction process. This has required assertiveness on my part to address and have issues remedied. While the customer service from Richmond American Homes is responsive, it could benefit from more proactive problem-solving. Setting average expectations throughout the home buying process proved crucial. It's advisable to be prepared for occasional disappointments and exercise assertiveness in communicating concerns. In summary, Richmond American Homes offers a decent product, but improvements in attention to detail during construction and customer service responsiveness would significantly enhance the overall experience. ... More

I was not happy with communication about the progress of my house, I did not get weekly updates, and I was not oriented properly. things that we pointed out was not fixed at closing

Brand new home came with many imperfections. Not very detailed worked. When asking them to fix something they make excuses. Didn’t like their workmanship.

Average to low workmanship and quality home. Warranty response is substandard

Lack of responsiveness to key workmanship issues. Some issues have been resolved but large number still open. Repair workers cause additional issues when they are here. All of my issues need to be addressed

Not why you would expect for the price, quality issues everywhere.

Sales officer disappeared before closing. Obtained our keys for the model from another sales associate. Repairs still pending 4 weeks from closing. Poor quality craftsmanship on all trades. Greatly disappointed!

1. Poor Workmanship From day one, the home showed signs of subpar construction—sloppy finishes, sloppy installations, and corners that clearly prioritized speed over quality. 2. AC Broke Within Three Months Our central air conditioning failed just three months after move-in. With 109 deg temp inside home, we had to stay I hotel before it was fixed. 3. Front door lock broke in two months. It was replaced after a month. 4. Cockroaches Emerging from the Sewer Then came the worst: cockroaches crawling up through the drains. This often means there’s a plumbing issue—like cracks in the sewer line or P-traps that have dried out, offering pests a highway into your home These pests aren’t just gross—they carry allergens. The builder has not yet addressed this issue. We are dealing with all these during hot summer months. What a shame. ... More

Workmanship is bad..very bad, people who is in charge to help you, for example the super intendent of project bad, need to hire people who really wants to help the costumers needs. A lot of issues in a brand new home, still waiting for response..very bad experience.

The first initial steps of home buying was smooth. The loan officer and sales reps were helpful throughout the way. not until i moved into the home issues starting popping up and when noticed and reported to warranty it took time to be resolved. The warranty supervisor did what was needed but the contractors have been irresponsible. 1. Shower towel bar missing 2. shower drain plate loose 3. Kitchen cabinet drawer falling off the track 4. Bathroom cabinet door falls off the hinge 5. Door bell gets stuck at the end with a buzzing sound 6. Backyard sliding door falls off the track 7. Bathroom tile chipped 8, Bedroom carpet the tucker that poke when stepped on. Some of the above reported and some not reported by me, as the ones reported never got addressed for example the door bell that rings and gets stuck with a buzzing sound at the end of the ring. i had to report it 3 times over a month under the app until the rep from the contractor calls and says they cannot accommodate my request since they don't work those hours. Another one that i can mention is the big screen sliding door to the backyard that slides off the track every time you open it. Should all of these not have been tested before handing the house to the owner? Contractor employees ignored what needed to be fixed. Shame on such contractors that do a lawsy job and cant rectify issues when needed. ... More

Beware - the builder doesn’t address any of the items flagged nor conduct cleaning, based on your first walk through. The build looks NOTHING like the model. The model has way more amenities than what the builder provides. Construction workers leave trash all over and the builders just build right on top of it instead of picking up the garbage. Cheaper carpet, less cabinets, less lighting, cheaper grass laid out on all lawn areas (should have been St. Augustine, per my closing document), no backyard irrigation system. In addition, no one teaches you how to use your water heater, how the fire detectors work together, how to properly set the irrigation system and you have to pay for a permit for every single thing, including replacing the cheap landscape installed! The only good thing was my sales agent. This house is not a smart home. ... More

Where do I start? On my escrow closing day, I got 4 remote controls for 2 garages. 2 worked and the other 2 did not work. I immediately notified the sales office, who assured me someone would be by to rectify that issue. Over a month later, still have not seen anyone at my door to rectify the issue. This needs to be remedied. During the final walk through I noticed 30-40 scuff marks on the primary bath shower floor. Gustavo assured me it was part of the pattern. I have the design book, there are no black marks in the primary shower tile. This needs to be remedied. Why put a tankless water heater in a 2800+ sq ft house that doesn't have a recirculating pump? No hot water on the one side of the house. I had to replace it for $2000 so that I could get hot water in my kitchen and the multi-gen suite. The top drawer in the primary bath has to be pulled out with a lot of force. It also does not slow-close like all the other drawers in the house. This needs to be remedied. The top row of tile in the primary bath has a broken tile. This needs to be remedied. Multiple bathroom faucets are loose and move around a lot. This needs to be remedied. The front yard landscaping was crap from the start. Still is. I will have to pay to have that fixed. The toilets are cheap. I will be replacing them (3 of them). The "free" washer and dryer may have been GE, but they were the bottom of the barrel for sure. I had to replace them. The garbage disposal had screws and paint in it when we did the final walk through. While my plumber was installing a loop for the circulating pump, water began to leak from the garbage disposal. The upper ring was not secured on the garbage disposal. The electricity in the kitchen and multi-gen suite have tripped off several times. I get bit (by electricity) multiple times a day in the house. There is a ground/neutral issue in this house and when my house burns down, I will hold Richmond American Homes responsible. The driveway lip is cracked and broken. Gustavo told me to put on a request to have it fixed. This is what I have found in just 35 days. I cannot imagine what waits for me going forward. Leah in the Sales Office was great to work with while I was purchasing the home. ... More

The construction supervisor did not handle the issues appropriately or in a timely manner. Full of excuses and knows the issues but showed little care to resolve appropriately.

Do not trust superintendent in charge of getting home ready for move in.

The craftsmanship for my home was not up to par. So many cosmetic issues so far and little things that should not fly by an assistant super intendant. They are going to work on fixing the issues but that is now time I have to spend being around for the lack of work that should have been done the first time or after the first walk. Rather sad to see this kind of work get breezed over just because the houses are going up so fast.