Richmond American Homes Reviews

It’s the most wonderful and beautiful home that I ever seen the quality of the home makes the whole neighborhood look beautiful and specially in the location. Thank you for all you guys do keep it up.

Sales lady Lori provided good information about the residence and options of the house. However, when providing information about lenders, the information was not correct The lenders, the home owners insurance, the sales department were not in sync when providing me the right information I would get an answer from one department then a different one from the other department, and so on. Home American needs to provide uniform current and correct information to customers. Also, Issues with the construction of the house have been brought up as well. Hopefully this gets resolved in a timely manner ... More

I did not feel great. Degine of the home is nice but the meterails use are very cheap and but house price is not cheap as they use the meterails quality.

Unfortunately, our experience with Richmond American Homes was not a pleasant one. Poor communication, very slow to respond to questions and concerns, and was told false information about some of the items we chose. Financing was also not trust worthy. We found equal to better financing with outside financial institutions that didn't charge for items to make up the "discounts" Richmond American offered. We just can't recommend Richmond American because of our experience.

This is our second new build and it was a much smoother process than the first time around. Overall we are very happy with our new home and everyone at Richmond

Quick move in home, was reduced in price, and was built very well.

From beginning to end, everyone was so friendly and helpful and made the process so smooth and not stressful. But my favorite part is just the overall quality of the home itself. Great job Richmond!

Sara Jensen did an excellent job from start to finish. But after receiving the keys we ran into some issues and the wait time to resolve them was unfortunate. We still have them and hopefully soon can get them resolved. Other than that we love the area and overall style. Plus the overall feel and look to the home is great. Thanks again Sara for making the experience memorable.

Builder and sales excellent. Title good/very good. Mortgage - POOR

The house was built as scheduled. I’m in love with the house and neighborhood

My home buying experience with Richmond has been pleasant and easy - any issues that we had pre and post close were quickly addressed and fully resolved by the Richmond team. All in all, we are satisfied with the degree of service and quality for our home.

The process was fairly smooth. My realtor rep helped me through the process and answered all the questions that I had. It was real quick and organized. I like how they have the home buying structure so that you can keep up with all the paperwork that you have to sign and send.

We had a great experience buying our first home. Everyone on the Richmond team has been incredible to work with from Kim in sales to Mike and Brenda on the construction and warranty teams, we have nothing but good things to say.

We are very pleased with our new home and how fast the Care Team at Richmond responded to some issues we had. Special thanks to Dustin, the Superintendent, who was super helpful and knowledgeable about the electrical problem we had. He fixed it in no time. Thank you Dustin!! We highly recommend Richmond to our friends and family. We just wished there were NO ASSOCIATIONS to deal with, other than that, we feel we made a very good decision to buy our home with Richmond.

We had a great experience. They walked us through the whole process with no pressure. We could not be any happier with our new place and Richmond’s responsiveness

The overall buying experience was great. Some minor issues with communication but that was fixed. The one thing bothering me now is I have submitted a work order of the things not fixed from the final walk through and now 30+ days. I still have not heard from anyone to come and fix these issues. My dishwasher currently does not work and has not worked since day 1.

The buying process was easy and fast with awesome builder incentives. The house is amazing.

Great value Great people Everything was great. I felt at home right away. Jeneen has been wonderful with the whole process. Andy is very attentive to our needs. I recommend that anyone looking for a home should check out Richmond American Homes

When I was placed on contract for my home, the building process moved very slowly. After some adjustments, things seemed to get back on track. However, I am not pleased with the limited customization, such as adding additional speakers, a swimming pool, a fence, etc., to the mortgage. During inspections and closing, the enthusiasm to make the necessary fixes was apparent, but some things did not get done. I'm still waiting for my driveway to be cleaned because my final walk-thru was on a rainy day.

We have had a very good relationship with Dale, Judy and Kelly. Always there to answer questions and take care of us.

I work in the remodel/rehab and new residential and commercial construction industries. The home I purchased fails to meet basic, minimum industry standards. Poor finish work. Five weeks since close and still not moved in because repairs not complete. Unskilled labor executing tasks requiring high-level, specific skills (skip trowel texture). New windows won’t open and told that’s how they are. False. Threshold improperly installed and told that’s how it is. False. Four property walks later and only the drywall and texture issues addressed, but these repairs were inadequate to the point the walls need completely refloated and retextured. Lack of follow through by builders warranty/repair team. There’s much, much more. Cabinets damaged, toilet seat damaged, air gap cover wrong color, screen dented and hanging off window, toilet paper holder ripped off wall, handrail severely lacking prep work, two different color caulking used on tile floor, tiles in shower cracked, doors warped, door handles loose enough to fall off, cutouts in drywall some of the worst I’ve ever seen, repair team dripped paint all over tile, paint job is absolutely horrible and that’s an understatement, multiple roof tiles were severely damaged, window frames and sliding door frame scratched, exterior paint lacking coverage in multiple areas, pavers for patios and driveway not level…and more. ... More

I love my Richmond American home! Richmond's representatives, Jazmin and Linoel were so nice and welcoming, and very attentive to all my questions before, during and after the purchase of my home! It was a great experience!

The buying process was very easy and understandable for a first time home buyer as Richmond provided very good education. The 2 story house was built well and only had to have minor things done after the move in. Such as roof shingles needing to be replaced and window screens missing but all was fixed or put in by Richmond. We are very happy with the house so far.

We moved into a corner lot with a water tank behind us, the entire water tank is surrounded by a rock wall and in several other residents backyards but ours. When trying to get answers as to why we did not get a rock wall fence as well no had any answers. The city decided to put up an ugly barb wire prison fence directly in our backyard. When trying to get answers on who the developers were to discuss other options NO ONE KNEW. No one seemed to know anything! There’s no reason we would have thought anything but that rock wall would have just continued over for us like it did for EVERYONE ELSE, we feel tricked and lied to. We were originally tricked when we started the process by our sales agent Desiree who told me we had up to 90 days before closing to back out and get our $20,000 deposit back which turned out to be a lie. Once the house was built we found a lot of sloppy work to be done and getting someone out to fix issues has been a super long waiting game. ... More

But sloppy where you don’t look. Gutters full of roofing nails. Backyard full of nails. Metal Flashing under roof tires extends into the gutters. Time will tell durability. Nice people though. Pretty smooth purchase