Richmond American Homes Reviews

The sales and management team were supposed to have all issues resolved before closing date on November 27, 2024 and I am still waiting on them to finish everything!

Richmond American have extremely very low craftsmanship, so if i ever had the chance to bit another home, I would not bother looking at them.

Very disappointed with the construction of our home. Absolutely no quality control during the construction process.

We are mixed in how we feel about our journey with Richmond American Homes. On one hand, the home is beautiful and we are enjoying getting settled in (we started moving in 1 month ago). On the other hand, had we known what we know now - we won't have purchased this home. The model home and the sales agent, Taylor, led us to believe that our new home would have features/details that it doesn't have. These details mattered to us greatly and convinced us to go with this builder. We were and still are deeply disappointed with the numerous features/details that we don't have. We still have numerous significant issues with our home that haven't been fixed. I would caution anyone considering purchasing a home from Richmond American Homes to reconsider that decision. ... More

Experienced a leak from exterior melted snow water into my basement within 2 days of moving in. BRAND NEW HOME Lack of build quality resulted in water damage to the interior window sill, padding, carpet and baseboards. I am not able to get clarity on where issue is coming from so it can be remediated. Weeks later, I am still working to get it resolved.

Our experience buying our first home has been extremely disappointing. We were thrilled initially and didn’t catch every detail, but since moving in, we’ve faced issues daily. From a curved wall and crooked outlets to holes in the walls and sloppy paint with drops all over the parquet, the quality has been dismal. The laundry machine was also damaged. It’s obvious they rushed to finish the build just to get paid, without attention to quality or care. This has turned what should have been a happy milestone into a constant frustration. We wouldn’t recommend Richmond America to anyone.

My experience was terrible. The workmanship was sub par. The appliances were very low quality. The baseboards and door trim was bottom of the barrel. I have had several issues to get items repaired and all I get is grief. My front landscaping is as cheap as can be. Prior to putting a down payment, your website stated you have a design center that is eager to help, but when I asked about upgrades your team told us they decide our upgrades which were basically none. Would never recommend Richmond American to family or friends based on my poor experience.

Don’t buy a Richmond home!!!!!

Cheap doors, throughout. Materials are marginal in the bathrooms. Design is nice , but is overshadowed By Poor paint quality.

We were so excited, when it comes to the size of the home and location. Salesman Mr. Garrett Luther just awesome to work with. Other than that, build quality can be improved. Covered plumbing underneath the sink should have been caulked to cover them properly. Trim under the island just an eye soring--should not have left the way it was from the start. Run off paint, exhaust tubes for water heater all dirty. Broken gate, water flooding water meter from next door, sprinkler heads left exposed. I wish I could give a higher rating. I hope Richmond can make an improvement from my honest review.

To know what I know now I would have made a different choice in purchasing a new home. Quality of materials Craftsmanship Responsiveness to issues Are all the reasons I would have chosen another builder. I do believe the people who work at Richmond (for the most part) want to do the right thing; however, they are hindered by turn over, horrible contractors and bottom of the barrel materials. This isn’t my first new home purchase from Richmond. Maybe it’s just the community I live in that has these issues. However, I shouldn’t have to overcome turn over and bad contractor issues, that is the responsibility of Richmond and its leadership. I had high level visibility to the issues I encountered, I was and still am being ignored. ... More

Several construction delays, quality control issues, cheap materials used, and rushing to complete the house while skimping on quality made this experience a terrible experience for us.

Our walk thru was rushed. After clising someone came and changed our outside circuit breaker. Asked the supervisor and we were told they were just installed to pass the city code. AC breaker now keeps tripping. AC is very uneven and keeps some rooms really cold and others hot. Outside patio lights do not work. Calking is already coming off. On line repair request no respinse!

I would be willing to give perfect score and advise all to work with Richmond Homes if only my overall experience was better. For the price paid, I would expect better after closing customer service, better home/site engineering with less errors and a company that is willing to make customer happy with little effort. Unfortunately, as a buyer, at this stage, I can not recommend this builder due to after closing findings/issues they are unwilling to help. Sales people are helpful and good but it doesn't help much. I really hope they get better in the future, USA needs good and trustworthy home builders. ... More

Repairs have not yet been completed. It’s already been 1 month. Sales staff is great. Travis is a great helpful person . No very happy with the outside staff

You would think buying a new construction would save you alot of headache amd give you piece if mind but it's the complete opposite for me. Too many issues from a leaking roof, leaking hot water tank, garage door replacement, back sliding door that wouldn't lock, unpainted stucco, shaking tiles in the master bath and appliances that were not hooked up. I still have to check the dishwasher. We made note of most of these on the final walk-through and were assured they would be addressed by the time we had keys. We've had to chase Richmond homes down for almost two months to address these as promised. I had to stalk the superintendent. The home warranty specialist has yet to see us as promised. We were told it would happen within 30 days or so after closing, it been almost two months. Bottom line is the build was rushed hence poor workmanship. I mean just yesterday they had to replace a vent and duct in the attic and roof because it was leaking everytime it rained. I had to keep a bucket in my bathroom to catch the rain.while they are better than DR Horton and Lennar, you still have to pay attention to the work. The worst part is they forget your after the closing. If you dint stay on top of them you'll be stuck with issues and your warranty will run out. With all the issues I've had still discovering I just wish that my home warranty person Ashley would communicate with us so we can resolve and move on with our lives and enjoy our home. I don't like to bother people but I paid alot of money for a brand new house and everything should be in working order as promised. If you buy with Richmond pay attention and stay on top of them. I understand that things will need fixing here and there and it's nice that they give you a warranty but I would say responsiveness and communication after closing is a serious problem. ... More

Left a lot of open repairs when closing. Multiple electrical issues with no warranty response. Grading & Drainage is insufficient. Not worth the price paid.

The construction superintendent does not have any control over the subcontractors resulting in shoddy work and a frustrating purchase process. Finishes and materials are less than mediocre. Responsiveness from the builder is below standard.

The purchasing experience was pleasant and efficient. The salesman, Rick was very helpful guiding me through the process, which went relatively smoothly. The communications between the financial institution, mortgage company and Richmond was seamless. During that initial process of walking through my future home, I requested and Rick promised a master bathroom cabinet, the 3rd automatic garage door opener and the raising of the block wall between my house and the neighbor to the East since I literally have to look directly into their master bedroom. There were several other smaller items promised to be installed. After moving in on July 28, 2024, I have gone through three walkthroughs with the Trades Crew Chief, Conner. At each walkthrough, Conner promised that all three major items and the several other items would be installed. As of today, August 2, 2024, I still do not have the master bathroom cabinet, the 3rd garage door opener and I am still looking into my neighbors master bedroom. In addition, Conner finally made a list of all the things that need to be fixed. While he was able to fix a couple if smaller cosmetic problems, the following list contains things that still need yo be completed: Rooms Repair/Paint front door peephole Bedroom 1: paint bottom door; put cover on plate on wall behind door Front Ceiling Grill: Loosen middle bolts on ceiling grills - bowing Front Bath: replace window screen Fix wall or tile at top Paint ceiling above tile Repair tub - severely scratched 2nd Bedroom Replace door - crack Screen repair Install 2nd shelf as promised Rick/Conner Front Door Entryway Wall and moulding issues on east rear wall, repair/replace Wall and moulding issues on west front wall Garage Repair/paint Entryway inside double Garage door Ensuite Bath Repair/paint wall above sink light Tub area left corner Repair tub, severely scratched Replace 1st row floor tile Repair/paint defective cabinet on right side bottom Laundry Room Ceiling above washer needs repair Dining Area Southeast wall at ceiling not at a 90 degree angle Kitchen Area Cleanup repair/painting of Southwest wall corner site Sticking pantry door Living Room Area Replace screen tear on window next to large window Master Bedroom Repair/paint bottoms of barn door Master Bath Level towel bar - Crooked towel bar on closet door wall Install cabinet as promised Master Closet Install 2nd shelf as promised Repair right screen door, it falls off track Conner has not responded to text messages and did not show for an agreed upon meeting on August 1, 2024 for the 4th walkthrough to schedule work to be completed. The qualifying of craftsmanship is border line. The entryway wall is crooked and therefore the baseboard moulding on the wall is a long wavy line. Every single door frame at the bottom looks bad because of unclean cuts. It looks as though the craftspeople used dull blades and instead of filing the ends and cleaning the area, they just painted over the mess. I am absolutely frustrated with trying to work with Conner to get what was promised me, and to make right the repairs needed. While work continues in building more homes further down into the community, it appears as though Richmond is not interested nor care less about completing work with quality and satisfying their customer. Once a property is sold, it appears as though the buyer is no longer a priority although this is a main pitch during the sales process. Overall, terribly disappointed. ... More

They get you to sign the purchase agreement and put down earnest money under the impression you will get all these benefits, once purchase agreement is signed their lender has impossible standards. They will likely reject you despite being approved by dozens of other lenders. Further the lender requested that I pull my application which would cause a forfeit of earnest money. Do not trust. Do all negotiations up front. They have zero effort in resolving issues.

The builder used cheap materials in building this home, workmanship is really bad. i expected more for the amount that i paid for this house.

Used their low interest rate as leverage to force closure before all things were finished properly, like painting, 220 circuits, hardware fixtures, working water, etc. Company goal appeared to be build fast, at the expense of quality, and close fast. Then deal with the consequences later. Now we're stuck dealing with the consequences and we're not a priority.

In the race to the bottom for quality of materials and craftsmanship, Richmond is winning. And you can’t get there without a commitment to low standards and blind-eye integrity - those things start at the top.

Horrible experience nothing that we said two months before the walk first walk still everything destroyed second walk still not fixed you get to signing still dangerous not fixed. The walk is just a waste of my time and money was pull out of money because of a ridiculous walk that the builder did nothing about, horrible experience

Good experience with sales person and design person. After construction started and during construction, things started to go south. Good materials, but poor workmanship. When I raised concerns about errors, I was being convinced that those were "industry standard." You are paying people to work and should expect them to deliver QUALITY workmanship. A recommendation will be to have a quality control person with good customer service to help!