Richmond American Homes Reviews

Many problems exist with the new home. Builder cut corners and forgot to do many things properly. Responsiveness has not gone well.

Home buying process was not good. Their lender was terrible and I had zero communication with sales rep declined and a few things he described were inaccurate. He also didn't tell me about the upcoming inventory. Their site project manager was the saving grace. Two weeks after signing we had a huge leak, thankfully we were connected to a plumber and they stopped it but it took builder a month to fix under the warranty (thank goodness for a warranty). Having been here in the house for a month I think there the ceilings are horrendous and look like we've been here longer some of the materials used do give cheap too. Would I purchase another home them? I don't think I would. I'd try another first knowing which better questions to ask ... More

I would like to write a good review in regards to issues in my home that still need to be resolved but unfortunately I have not had a good experience as of now. After the inspection, I was told that whatever needed to be fixed would be fixed within the first 30 days of the closing date. It is now past the 30 days and i have nothing fixed.

I don’t have any comment at this time

There were multiple issues with this experience. Some minor and some major. While the floorplan had some great points, it also has some detractors. The master bedroom door to the bathroom opening to the same space as the shower door so they can’t be opened concurrently was a gross oversight. We will likely need to change the shower door or the door to the master bath to a barn door. Front door is only 32 inches. No person with a wheelchair could buy or live in this house without modification. The placement of the handrail on the steps to the front door removes 4 inches of usable space on the steps. The patio was on average 20 inches above grade but the company cheaped out and did not put any sort of steps from the patio to the ground. There is certainly a risk of injury trying to go up and down. There was a lot of construction debris left on the lot and in the crawl space. Approximately 20 items submitted on the 30 day warranty request. The most egregious was that the appraiser appears to have been in the pocket of the builder. My realtor did due diligence on comps and was able to show the house was over valued in the appraisal based on other closings of the exact same model in the neighborhood. The appraiser used none of the comps but instead used future closings not closed by and comps 7 miles away, not current relevant closings. Worst diligence in appraisal ever. This is not the fiirst house I have ever bought. Richmond refused to even consider it. The only reason we closed was so as to not lose the earnest money. This was a VA loan and this appraiser was VA approved. The issue was taken up with the VA and they made excuses for him. There is no doubt this appraiser was in the tank for the builder. ... More

Our home required removal of a shower pan and some tile/drywall. When the drywall was removed, a water bottle full of urine was found. I’m happy to provide a picture for proof. Overall, the craftsmanship of the home has been lacking. We’ve had to contact the warranty representative frequently. It’s disappointing considering what was paid for the home. We already have concerns about its’ longevity.

Richmond American employees at the build site did not appear to care about the buyer’s experience. Each week, we would receive an update on work that would be done the following week and each week, it was the same work. In other words, for 5-6 weeks, absolutely no progress was made on our build. We had to involve our realtor several times to follow up and go onsite to speak to employees. The superintendent Nick created a lack of trust with Richmond and even after move-in, a several items from our final walk through have not been completed including items that violate local code (international code 504.7, IRC R311.7). It was only when the project manager, Jim, got involved about 6 weeks before move-in that we finally started to see traction. Jim truly cared about our experience and was the saving grace to the whole process. Despite that, our close date got pushed out 4 weeks which is a lot of time to be displaced between homes. ... More

Closed 12/31/24 with a list of items that were not completed and required additional work to be completed. Caught during home inspection or visual inspction before closing. Provided itemized list with pictures. Unfortunately, little to no response for these items to be completed.

The sales person Lia was excellent to deal with. The construction manager was responsive 90% of the time of the time but still could not for full fill my request to fix the many issues. The limited features provided at this price point was extremely disappointing. The laundry is on the first floor away from all the bedroom, not practical or convenient. There are useless upper and lower cabinets in the Master bedroom. A terrible waste of space and functionality. No under cabinet lighting in the kitchen! At this price point you would expect that at a minimum!

While I would like to commend our sales representative, Claudia, for her professionalism and assistance throughout the home-buying process, I encountered several issues with the quality of my Richmond American Home (RAH). Just for starters, the floors are not level. The flooring throughout the home is uneven, creating both aesthetic and functional problems. Also, the tile for both bathrooms were substituted, but the grout used was the color for the original tile...this should have been thought out by the builder and designer who substituted the tile, but it was not. Now I have lovely tile that is offset with ugly grout. Another issue, is the countertops for the bathrooms were misaligned over the sinks, which is both visually unappealing and reminds us everyday of the lazy "craftsmanship" RAH touts. These issues do not reflect the high standards I expected from a reputable builder like RAH. As a homeowner, I relied on their commitment to quality and craftsmanship to ensure my investment provided me long-term satisfaction, and I feel like I was duped. Recommend if you buy from RAH, you do your homework and look at other builders and their "craftsmanship". RAH needs better quality control of their contractors. Contractors should be customer focused and company awarded so they feel some sort of pride in their work and not just "get'er done and get out" leaving the homeowner to just deal with it. ... More

We purchased a home and did the final walkthrough etc and all was taken care from the list our inspector provided. Their was one issue that wasnt…water dispenser from fridge. We were told part had arrived and scheduled the technician to repair. Technician arrived no part was given to us and tech knew nothing about it. The technicians made several trips and still hasnt been fixed as of 11/25….moved in 10/11. My wife or I have had to take time away from work and be at the house each time. Appears to be no sense of urgency or desire to get this resolved. Lesson learned….always have issuues resolved before closing. ... More

When buying a home remotely from Richmond American Homes, I expected a certain level of support and care, especially as a buyer. Unfortunately, the experience has left much to be desired. I closed on my home without being present for the final walk-through or the first two weeks of ownership, trusting that all was in good condition. Shortly after moving in, I discovered that three trees had fallen on the property while I was absent. I asked the builder to stand them back up, which they did, but the trees quickly died. When I reached out to report this, hoping Richmond American Homes might assist with replacement, I was informed that they were not responsible for landscaping after closing. While technically accurate according to policy, it’s disappointing that Richmond American Homes wouldn’t make an exception or even offer guidance for a remote buyer. Having to replace trees that were never healthy from the start is frustrating and doesn’t seem fair, especially given the lack of options for someone who couldn’t oversee every step in person. A bit of flexibility and customer support could have made a significant difference. ... More

Take people request in consideration instead of ignoring right after you got funded.

After moving into the home I realized that all the appliances are very poor quality. My dishwasher was not working.. I had to call several times to get it fixed. not sure how it passed inspection. It is now fixed. The master bathroom doors are backwards. I have to get wet with cold water to turn the water on. Not a good experience. I expressed concern about this and I was told that it is correct. How is this possible? Who has to get wet with cold water every time you take a bath. Not happy about this… Landscaping issues on the back of the house it floods really bad. House gutters not installed correctly causing the back yard to flood. When I expressed concern with the flooding, I was told to contact my home insurance company if water gets in the house. I just moved to this home 30 days ago. I would think the landscaping issues would be fixed by the builder… I request my home light fixtures to be changed to black as it is in most homes in this neighborhood and I was told No. Not great experience so far beautiful neighborhood but home quality not the best it could be. ... More

We agreed to purchase this home while still under construction when a major leak under the slab was discovered. At that point along with other issues like the grading of the property where water collects around the foundation I no longer wanted to continue with the purchase because of potential problems in the future. In the agreement once they have your money they are not obligated to give it back to you even if the problem is on their end because they are supposed to fix it but the repairs done to my house were band-aid repairs that they won’t accept for themselves. Most of the blue tape repairs to be done was never complete and the tape was just removed but we had pictures before and after. I would recommend new buyers to do some type of inspection before agreeing to any contracts. I will end my rant here by saying I will not be buying another home with Richmond American in the future. ... More

THE BAD. Our house was filthy after closing. Workers used our bathrooms, broking promises by builder in regard to our driveway. Paint spots on carpet in every room. The tile floor had paint specks and excess grout and some type of adhesive spots. Bathroom counter top had silicone smudges all over them. THE GOOD, The neighborhood and residents are great. The house house has a good layout. The sales team and superintendent seem to care

To who it may concern. We were never offered coach lighting now we see homes with them, we ask for some outlets to moves up for easier TV viewing (Pre Dry-wall) and could not get a response on the additional moving of the outlets. We would've paid for the modification if we needed too. Lots of builder grade materials and now the homes are lower in price with more upgrades. Just not a very professional experience at all for the wife and I!!

Home not ready on time Inspection not allowed prior to close Incentives not clear punchlist items still not closed

We just purchased an Idaho Richmond American spec home. Although it was a spec home, we entered into a purchase contract just as the build began. The Richmond sales team was very friendly and reachable in those early days. We signed their contract and completed their down payment early. After that though, everything changed. Now the salesperson and project manager seemed to avoid us. Their prior promises really didn't seem to matter anymore. For example, one promise they made was that the build could be prioritized and the completion date advanced if we needed it. We needed it. Now though, the local Richmond team did the opposite. They seemed to de-prioritize our build. Often nobody worked on the house for days on end. The sales team became nearly unreachable. Once I was told 'if I have two dates to schedule anything, I always pick the later date!' No wonder progress slowed to a crawl. We came to feel the local team's goal was to encourage us to walk away, forfeiting our substantial down payment, and allow them to sell the house again to their next customer. On the day the property closed and we finally took possession (three weeks late), there were a few issues they promised to fix. Nearly a month later and with NO attempt from Richmond to address these concerns, the story repeats itself. They seem to be all about transactions and completely uninterested in relationships. Although the house itself seems fine, if you are considering a build with Richmond American, I would proceed with caution. Many of their verbal promises seem to be voided by their exceptionally long contract. That's my opinion. ... More

I have had nothing but issues since I decided to purchase a home. First was the purchase process where documents just given to you with nobody reaching out to make sure you understand them. If it wasn't for my agent I would have been lost in this process. Fast forward to the house itself. Worker did sub par work. During my walk through there were several things that needed to be fixed, door left open at end of business so anyone could walk in my home and beer in my refrigerator from the workers. Even after the walk through I had multiple issues with damaged ceiling, poor paint job in some places, clogged toilet from workers putting debris down the toilet, messy/dirty windows, hard to remove residue on all countertops, among other things. After filing claims they did respond and come out to fix most of the things but to buy a new home and right out the gate have to do all these things is ridiculous. Tina at the front office was awesome and helped the best she could but other than that, not so much of great experience to have bought a brand-new home. Disappointment ... More

Tengo más de un mes mudado acá y todavía tengo detalles por reparar algunos los he tenido que hacer yo como por ejemplo la pintura, pero hay detalles en los gabinetes del baño en los marcos de las puertas en las baldosas del baño, detalles que no debería tener una casa nueva

Love the overall layout and most of the workmanship, and the lot/view is what ultimately carried the day. On the other hand, the negatives are numerous. Appliances are a HUGE disappointment for the price of this home. Most are complete crap; dishwasher is a joke. Now that we are painting the entire house (making "contractor white" go away), we are finding all kinds of workmanship issues with the drywall joints, texturing, and initial painting. 3-car garage must be designed for Prius's; can't possibly park normal-sized vehicles next to each other inside and comfortably open a door. And our buying/closing experience was less than ideal; there were errors in the closing documents, and post-closing expenses are still an issue with the Title company selected by RA. ... More

Don’t go without a Realator and don’t believe the salesman John he will say anything just to make a sale and the he will lie and say he never said it. He had us fly from Hawaii for the frame walk and the project superintendent was not ready to do the frame walk because the home wasn’t ready for it. Remember your not to hold them up in anyway but it will never be there fault if they are not ready when they inform you that they will be. As for the quality of the home I would have expected it to have been much better. The drywall in the home is already cracked in one of the door frames by the garage entry, the paint has different shades in the living room , lights in bathrooms and chandeliers, along with light switches are obviously not level. The drywall on the ceiling for pendant lights in kitchen have areas around them that need to be repaired there is also a dirty hand print near one of the pendant lights on the ceiling. There is paint spatter on the flooring throughout the home. It appears that they put little to no effort in cleaning the home prior to us moving in. Also they are still building this community and the don’t seam to pick up there rubbish and it blows into everyone’s yard and you have to pick up their debris on a daily basis. It seems as though they only want pump out the homes as fast as they can with no attention to detail or pride in there workmanship. The workers leave nails and debris in the street. Even the stucco siding has a lot of cracks in it and the home has only been built for approximately 6 weeks. Come on Richmond American I know you can do better if you try and care about your customers or do you only care about sales, these homes are not cheap ours was just over 840,000 $$$. On the positive note we do love the floor plan. ... More

The floor plans and lots are nice. The sales agents seldom gave updates, and was very hands off and everything was “out of their control”. There were frequent delays, communicated last minute, with vague reasons give. The day before closing, we were told it was delayed, yet again. The day before closing! Several rollover items from the final walk are still incomplete. Several new work orders after move in are still incomplete, going on over a month.

We are completely pleased with the workmanship of our new home. However, we were not satisfied with our Richmond American agent. This individual was not forthcoming with the process and changing information. We would get information from our lender before we would the Richmond agent.