Richmond American Homes Reviews

Our experience with Richmond American Homes was one of chaos and confusion. The sales team lack the ability to communicate. Three times the closing dates were moved, but the sales team would not inform us until the before and in once instance we were not informed until the day we were supposed to close and get our keys. We have been in our homes for a month and the punch list items have not been completed from our pre-move-in checklist. Richmond American staff does not inform us with someone is coming over to make repairs; people show up at random time. Overall we had a terrible experience with added stress because no one at Richmond American is able to communicate. ... More

I recently purchased a home from Richmond American Homes (RAH), and while the overall experience had some positive aspects, there were significant issues that need to be addressed. **Quality of Construction**: While the materials used are good, I was disappointed with the craftsmanship. There were noticeable flaws in the finishing touches, indicating a lack of attention to detail. Additionally, throughout the construction process, the workers left the property extremely dirty and even buried trash in the yard, which was unprofessional and frustrating to deal with. **Design and Layout**: The design and layout of my home are one of the few aspects I'm satisfied with. RAH offers a range of floor plans, and the one I chose suits my needs perfectly. The open-concept living area is spacious and well-designed. **Customer Service**: Unfortunately, my experience with customer service at RAH was consistently disappointing. There was a pattern of overpromising and underdelivering across sales, financing, and interactions with the project manager. While initially attentive, the project manager's follow-through was lacking, leaving many issues unresolved and causing unnecessary stress. **Timeline**: The agreed-upon timeline for completion was not met. When we took possession of the home, it was not finished as promised. Moreover, the house was still dirty, and the cleaning was not thorough, which was disappointing and inconvenient. **Value for Money**: Considering the issues faced with construction quality, cleanliness, and customer service, I feel the value for money was not fully realized. While the initial cost was competitive, the overall experience has diminished the perceived value of my investment. **Conclusion**: In conclusion, while Richmond American Homes offers appealing designs and layouts, my experience with construction quality, cleanliness, and customer service fell short of expectations. I would advise potential buyers to proceed with caution and ensure clear communication and accountability throughout the homebuying process. Trevor ... More

Buying experience was interesting to say the least. Very intrusive with the Mortgage process… However, what was more shocking was the builder and the Superintendent’s attention to detail and lack of follow up on my needs. I was not made to feel like I was number 1 so why would I make you feel like you are number 1? Poor service and lack of communication. This is who you have representing your homes? Wow. All concerns could have been easily remedied with proper follow up and proper communication. Never received a 30 day walk. Still trying to reach them…

We were rushed to close and did first walk through. Numerous issues pointed out and marked. A week later for follow up walk through nearly nothing was fixed. They rushed that day to fix a couple things and said they would get the rest taken care of. Stupid me I trusted them. Now every little thing needs to be scheduled where you waste your time in 4 hour blocks. I've reached out via the website, phone calls and texts with no response! I was looking at Lennar and DR Horton homes also and wish I would of went that route. I'll never buy a Richmond home again and will never recommend them. I tell all my friends and coworkers to stay clear of Richmond. ... More

It was not a pleasant experience as the home we wanted was told it was sold while in actuality it was not. The home we purchased has issues that are not being resolved. Poor quality of paint resulting in painting with superior paint prior to moving in. Garages are all too small to accommodate larger pickups. And the real clincher was looking in the attic above garage are ceiling joists with incorrect bevel cuts still used offering little ceiling support. Obviously inspectors don’t do their job.

This is my 4th new construction, all with different builders and the quality of the workmanship has been the worst so far. After a month none of the “within 30 day” repairs have been completed. Several rusty nails have been found in the front and back yards. The yard has many low spots in excess of 6”. The sod along the back fence was dead, promised to be fixed and never was. I replaced it myself. Floor boards were replaced once and require continue work due to the replacement damaging adjacent boards. Several area of trim work still need to be fixed. The builder rep makes several promises to fix and sets dates for them and the majority of the time doesn’t follow through. Many of the interior doors didn’t/don’t close properly. Many of the walls aren’t straight, corners don’t line up. AC has a loud condensate drain pump due to “failing to place drain under house like normal”. The list could go on but in the end the quality control of the build and workmanship is the lowest quality I’ve experienced. ... More

These houses scream one thing … CHEAP…. You would think when you pay 300+k for a new construction it would come with little to no problems Right ? WRONG …first off, irrigation was busted when I moved in , 2nd main bathroom had exterior leak… once u buy the house the communication is immediately cut inhalf… this house can’t go a month without an issue.. 3rd problem is floor creeks so badly in 3 different spots can’t use the bathroom without waking up the wife.. I was told this was “NORMAL” thing. LOL WHAT A JOKE… LYING through his teeth (won’t say who)…another thing is lights flicker when ac is triggered (even if light is switched off) meaning CHEAP start capacitor …LASTLY everyone in my neighborhood has a tap going to the fridge but mines don’t???? I’m sure they will ignore this issue to .. I will NEVER buy a house from Richmond again nor recommend anyone I know to do such a foolish move. 3 stars MAX ... More

First off, the house itself is very nice. The floor plan is awesome, the materials aren’t bad. It’s a very welcoming home. However, 1 month later. The screen door has popped off, the locks wouldn’t lock from the beginning, no body has came and fixed it. Our garage door opens our neighbors and our front door handle is coming lose. The home buying was incredibly frustrating. The loan process took way too long. Our loan officer Deacon kept us updated as much and as well as he could. From getting told “we’d close tomorrow” to it being delayed 4 weeks because of reasons I have never heard of. I WOULD buy another Richmond American home, however, I would NOT ever consider going through their company. ... More

I would not deal directly with Richmond American Homes in the future

I love the beautiful house that was built. The workers made sure to build the house with great care. However, there are portions of the house that are different than what was discussed with me by the sales representative. In fact, there are quite a few surprises that have come up that were not communicated to me by the sales department. Three weeks before closing I was blindsided by what I was told was a "decision the builder made". I've tried calling to get clarity several times but I was told the Sales Manager and the original sales representative, Rena, would return my calls so they can answer my questions. To this day I have not heard from either of them and that was over 2 months ago. Even if they couldn't change the situation, I would've expected, at the very least, that they would be professional enough to return my calls. They made a very exciting life-changing situation into a sad disappointing one. It's a beautiful house but I can't help but think Richmond American Homes sales representatives will say anything to get the sale. They purposely omitted key items of the house and community requirements to get the sale but then they hide when the buyer is seeking clarity (bait and switch). If you are buying a house stay away from Richmond American Homes because they do not uphold honest business practices for individuals looking to commit to a large purchase such as a home. ... More

I’m keeping this review short and sweet. DO NOT buy from Richmond American. They don’t build quality homes for the price, we’re extremely rude during the walk through process, and have been slow to fix the almost 20 plus issues with our home. Again to keep it short and sweet, DO NOT, but Richmond American homes.

The people I worked with, sales and construction, are outstanding and continue to be so. They are just being asked to do too much, too fast and the results show it. Lots of little/moderate problems that were indicative of this. Not real pleased with that, not much else to say. I chose to buy, so it is my fault. I like the house ( once the issues are straightened out)and the neighborhood. Why you cannot select any options is stupid and why you get this review. No pull out drawers in the bathrooms…really? Just cheap. Of course, I signed a contract and they (corporate) dropped the asking prices 15k+. Yeah, not pleased, then all the crappy and, I mean crappy, issues with the house. Workers/builders rushing/don't care. Hard sell to recommend RA. The saving grace is they are responding to my complaints. However, so many of the problems are just not really excusable. Oh yeah, this is my 4th home, so you guys are last in that group. ... More

Worst builder I have ever seen. Door trims are not even, patched poorly, and missing caulks. Fixtures installed in wrong position and loose. it has been more than 90 days since the 30 day warrant walkthrough and only one repair have been made. Paid north of 500K for the home and it doesn't worth it in my opinion.

There was a delay in getting into our home. Two weeks to finish up. They should have taken another two weeks. At final walk through - punch list items would be taken care of asap. We waited over 4 weeks for even the first things to be addressed. We love the area and we think structurally the house is built well but the quality of the finishing (paint, doors, grout, etc.) has been really disappointing. The initial 4 weeks of hardly any communication was frustrating.

Bought in April 2024, It was great at first, I loved how fast everyone answered and responded. After it closed, suddenly no one responds anymore (see below). Completely shattered my trust in this company. We reported an issue with our showers (not heating up properly), were advised we would get a call back within 24 hours, and weeks later we haven't received any sort of further communication from Richmond. Floor is deeply scuffed in multiple places, something that wasn't present during our initial walkthrough, and one drywall supposed to be fixed(which was reported) was done improperly or rushed to the point that the spot is spongy. Also, Richmond's preferred lenders immediately sold our loan to a new company, PHH Mortgage, which at the time of this review appears to be in quite a bit of legal trouble for increasing fees, ignoring VA rules, and even a class action lawsuit involving at least 48 states. I encourage you to google them, as that's who you are going to be stuck with. ... More

The quality and workmanship was terrible when I closed so to get it fixed, we had to contact customer service, Jennifer, for every issue that needed fixing especially the one’s that weren’t fixed by the final walkthrough. Every time I call customer service, up until now, she does not respond for weeks and only responds when she’s forced to. She’ll say I’m not talking to her properly. Well guess what? When you don’t respond to customers who wants to get their house fixed because the builder didn’t do a good job to begin with…Customers will eventually get mad because you all don’t care about getting the job done. Up until now, my issue from a month ago hasn’t been taken care of. I ALWAYS initiate the conversation because she WONT!!! She avoids it and hopes it’ll go away. She even suggested that I get down on my hands and knees and scrub the messed up baseboards that they messed up. I don’t think so!!! That’s what a one year warranty is for!! If she can’t do her job then she needs to go to her boss and ask for help. And she needs more customer service training because she doesn’t know how to communicate. I would like a different customer service agent that actually cares. ... More

Unfortunately, our experience with Richmond American Homes was not a pleasant one. Poor communication, very slow to respond to questions and concerns, and was told false information about some of the items we chose. Financing was also not trust worthy. We found equal to better financing with outside financial institutions that didn't charge for items to make up the "discounts" Richmond American offered. We just can't recommend Richmond American because of our experience.

This is my second home. The sales Departmrnt was not honest, and The lending process was the worst experience. . Richmond lenders was not helpful, constantly being condescending and making you feel like you should just give up. Questioning income, questioning why I didn't know certain things. An overall stressful experience that I hope no one else has to endure.

We’ve had a lot of issues after buying the home. A lot of poor quality work done on the home. Many things not put together well, the upstairs bathroom flooded after a storm because there is an issue with the roof or the pipes and now we’re worried about mold and water damage from every storm before that. We’ve appreciated quick responses to our warentee requests to address these issues. And that we are under warentee, but very disappointed in how poorly the condition of our new home was in.

The sales process was very efficient and pleasant. After moving in we found several issues with the house itself. We made a list and were instructed to communicate with their representative to get these resolved. Almost a month and a half later and all communication is one way - me to them. I don’t even get a thanks for the text I am working on it. Nothing. It is very frustrating.

To ensure a timely and smooth home-buying process with Richmond American Homes, it's important to actively communicate with members of their Sales, Loan, and Customer Service teams. Staying proactive in your interactions will help you avoid delays and uncertainties, keeping you well-informed about the next steps in the process.

We had a new sales agent that didn’t know much. We mentioned things to him about the house and they were never shared with the builder. He quit prior to our closing only to our surprise and that was not communicated. Our new home orientation was done with someone that had never been to the house prior. So it was not that helpful. Many items from our blue tape walk through were not addressed prior to final walk through. The same person that did our orientation said he was never back at the property since that day so he didn’t even know what has done prior to final walkthrough. Some of the items were done at the final walkthrough, others were not completed at all. He failed to do many things he promised. He said to reach him directly to handle some of the repairs that rolled over but that quickly changed to file warranty claims. It had taken several weeks to get some repairs taken care of. We have lived in the home now for four weeks and still have areas needing paint based on repairs. Hard to feel settled in when you have a wall and trim in your living room that is not complete. Communication was poor throughout. The mortgage company waited until the very last minute to really look at details they needed which made us have to push back our signing. Not a great experience at all and still dealing with headaches and having to make plans around repairs and paint. Not what I expected from a new home. ... More

The overall process was good, using their finance company was ok, but got a great rate. The Site Supe is not up to the task of making sure all punch list items are completed before closing, or even addressed in a timely manner after closing. There is a lack of ownership of the issues that remain open but all parties with Richmond American Homes. The house is nice, it is just all the little things that should have been taken care of; paint on the carpet, ships in the walls, pink "paint fix here" marks were missed, miss matched fixtures. All easy to fix, just were not done.

The beginning of the process was very smooth but by the end was a disaster, disappointment. I think the loan processor and the underwriter didn’t use the information they have for weeks prior to the closing with excellency. They was required information, transactions and payoff the day before closing, and also the closing day they was very late on everything. After we finally close I didn’t have the key for my new house and let me in shame in front of my family and friends, specially my wife, to me was a disaster.

My experience wasn't a good one.