Richmond American Homes Reviews

Was not given an estimate of closing costs for a cash sale. Was very surprised to learn a few days before closing that the costs were $7000.

This is difficult because not every team should be grouped into a rating whereby their performance and responsiveness is tallied with other groups that do not meet a certain standard. The volume that each team has to handle and move production through the process should not be measured collectively nor grouped with another team whose standards fall short of client expectations. Ratings above need to be grouped into the different teams so each team can be rated accordingly. Overall the Sales team, Design Center, and Finance Teams met our expectations and were an absolute pleasure to work with but once production began, Line Production fell short. Knowing that the vendor / contractors in which Richmond contracts with are an absolute representation of the workmanship and quality standards I hold Richmond to, make your vendor / contractors accountable. If I have an issue with quality and craftsmanship so should Richmond. I shouldn’t have to concede to and/or lower my standards because it is a burden to a Richmond representative or that he/she is just Reluctant to Resolve in managing the quality issues I have with the final product. Defend your clients, not your contractors. Hold them to the same standards of quality and craftsmanship I bought into during the initial purchase phase, especially when thousands of dollars are invested in with upgrades and higher quality materials. ... More

Fit and Finish and Quality Control in all aspects are completely lacking and unfortunately very frustrating to get issues resolved. Their staff is overworked but trying the best they can.

You guys choice GE for you appliances but they have the worst service ever I’m out of stove for almost a month because it caught on fire and my microwave is full of black ashes inside and out and your Representative told me their not going to replace it so just wiped it down and you’ll be good to go? Until now we’re still waiting!

Low quality workmaship of details. Property was deliveres not cleaned except vacuum. Provided list of items to constructed and seems it was ignored, never camr back to report. Seems people do not want to be bothered after closiog.

The builder did a good job on the essentials of the home, however they did not give attention to detail to a myriad of issues that are not covered by the 1-year warranty.

Great experience. Brie, Tyler and Angel were very professional and did a great job !!!!!

Poor house quality from floor to ceiling. We were assured of the 1st 30-day warranty to fix chips, cracks, paints, etc but nobody answered us after multiple email, calls and text messages. Very unprofessional people!! Never again with this builder!

Although we had a couple of slight hiccups during the process, once they were resolved, everything was smooth sailing, and we eventually moved into our new home and community!

The main problem with the house is that all the noise from outside feels as if it were inside the house.

We purchased our first homes from Richmond. The long and stressful process was marred by the sales associate, as she was inattentive and careless. She failed to order the appliances, so we had to remind her of them. They were delayed and arrived late, so we had to discard all of our refrigerated groceries upon move-in. We explained the situation to her, and she simply ignored our calls and emails. We still have not received an apology from her. Overall, we are happy with our home, and we love its design and layout. The paint job was done poorly, as it will take a while for us to remove all the pain splattered on all outlet covers, stove, baseboards, and doors. ... More

everyone was friendly and personable, however the building process was rough. There was poor craftmanship that we had issues with, and the issues were slow to be resolved before closing and now that we closed nothing has been resolved. Some of the craftmanship is questionable quality especially for the price being charged. things like gas leaks, broken doors, dryer vent being installed smashed to the point that it is not possible to hook a dryer up to it. missing lights, gas line being cut too short and instead of cutting a new pipe they just glued on a bunch of couplings to make the short pipe longer, and many more. note the issues above are things that remain issues after closing and that have not been resolved nor been given a timeline of when/if they will be. Note on the gas leak, called an emergency line and they sent someone out and they said that it looked good. Then as they left they recommended just incase to call the city. Called the city they came out and said yes you for sure have a gas leak and then the city fixed it. ... More

Hi Team I am getting too bad experience and build quality and workmanship , Even what we found in final orientation check list not fulfil so far , we followed up many times , no response , still items are pending activates from last orientation I have raised the warranty requests regarding floor defects , doors repair and windows glass replacement , no response still .Even if we asking sales office , they are always telling we do not know , even they did not give the information whom to escalate . From last orientation , They said last presser wash pending we will do it before we move ,but they did not do anything , so disgusting , the floor is completely ,messy . ... More

The overall look of the home is very nice.. The finishing touches that were done was sloppy and careless in regards to the drywall and painting.

Our first new home buying experience with Richmond could not have been smoother. We were very fortunate with our realtor Christian and our builder Jared who built us a wonderful home.

We have had good interactions with all staff. We are not complete with our punchlist items, yet, but feel very certain that all will be remedied. We have struggled in our move and in our health, so we have not been as available as we would’ve liked. But we are moved in totally now, and looking forward to getting everything resolved in due time. Thank you for all your help.

Sarah was so helpful and Informative. She made the buying process smooth and quick. She was quick to respond to any questions or concerns I had. Highly recommended. Thank you for everything.

This is my fourth time buying a home, and it has easily been the most difficult, stressful, and complicated experience I have ever gone through. From dealing with the lender at closing to finally getting the keys, nothing has gone smoothly. I could have handled some bumps in the road, but this has been absolutely unbearable. Now, I am struggling to get warranty issues addressed. Before this, I had only heard positive things about Richmond Homes, but my experience has been far from what I was expecting. I truly regret choosing to purchase from Richmond.

If you are a person of color be ready to be discriminated and treated unfairly. My sales person lied alot after i put Earnest money down and drama started from then.I had nasty experience, where I had to seek legal

Overall, I am very happy with the home and with using Fidelity National Title as the title company. They knocked it out the ball park with customer service! I was told by Richmond American that my landscaping would be done in spring time but shortly after closing, landscapers showed up without any notice and I did not appreciate that.

I was not given all the information that is necessary for me. They just need money, That’s is all they need, don’t care about the customer experience. The sale representative is rude. I shouldn’t have bought home with them but it’s too late. I wouldn’t recommend others to this place.

It sounds frustrating that the promised gutter and other items weren't addressed before closing. I have contacted the superintendent to express my concerns and inquire about getting these issues resolved. Nothing has been done yet.

This review is being written jointly by husband & wife but this form only allows for one name. As requested, it is being written as to what we would want a new home owner to know. Don't expect cohesive customer service from any team member from sales thru completion of build. Note: when you do punch list, add a note indicating other things may be discovered after moving in (i.e. plumbers failed to connect dishwasher hose/drain hose up causing flooding of cabinetry under kitchen counter; carpet installers failed to put carpet strips over tacks underneath carpet at entrance ways to tiled floors (for example after moving in, when going barefoot from bedrooms, other rooms as well, to tiled floors such as bathrooms/shower, you get a pin prick in the bottoms of your feet! ) They did not put the tape strips down to cover the tacks. This was not discoverable until actually moving in the home. There should be a before and two weeks after move-in punch list to be fair to the buyer since some things cannot be discovered until you actually begin utilizing the property. This is only a fair process! During the sales process, the agent stood over us while filling out her survey, the whole time requesting an excellent review which is intimidating to the buyer, you do not feel comfortable telling the truth for fear of further retalliation. I was originally told $50,000 was sufficient for the down payment but ended up with three disclosures and out of pocket $68,000 instead of $50,000. The final disclosure of which was finally provided the evening before the actual close on Dec. 25, 2023 reflected this large increase. This is a large jump in the down-payment for a senior retired couple! Numerous cracks in the concrete (patio and garage) were listed as a major concern on our punch list. We hired Shark coating, at our own expense, to conceal these cracks on patio since the Superintendent ignored our request to fix these. He said this was common but he would attempt to fill and smooth over the cracks. We could not afford to do both the patio and the garage we chose the patio since it was the more obvious. The Superintendent just simply did nothing to remedy the cracks. I (Darwin) was a project manager, before retiring, for a large medical facility in downtown Jacksonville, Fl. Based on my experience in the construction industry, I believe the numerous cracks were caused by an improper mix of the concrete poured in the foundation. We listed this as a major concern in our punch list and we believe it only fair that Richmond American Homes reimburse us for the Coating (with sealant) we put over the patio to cover the cracks. Claudia has pictures of the cracks in both the garage and the patio. The grout in the tile throughout tiled areas is sub-standard, we have to continually clean the dry powder from the various counters of the tiled areas. It appears this compound was not mixed properly. On several occasions I have asked the site Superintendent to clean the extensive builder type sand from the street at the edge of our driveway to no avail. Each time it rains, the sand sticks to the tires of our car and is transported into our garage. We have to sweep this out not to mention it is an eye-sore. He stated he had a street sweeper and would get him to remove this. This request continues to be ignored. The AC unit was originally moved because it was in the wrong place. However, the AC Company put it directly at the corner of our home, instead of moving it down away from the Master bedroom window. Upon moving in and spending the first night in our home, we discovered the AC noise coming directly into our Master bedroom. We reported this immediately to the Superintendent but he told us the AC company had already had to move it once because they put it in the wrong place to begin with and they were not going to move it again and the builder was certainly not going to pay to move it again. Well, whose fault is this? Certainly not ours. He told us he had all kinds extra supplies and he would drop some off and we could build a noise reduction wall around it. Several weeks went by but when we asked about the supplies he offered, he said he had none left & that they were all gone. So, we are having to deal with the noise! We wish we could write a ""great" review as you are suggesting but this is not possible. We are basically stuck with inadequate planning and poor workmanship. We are shocked at the poor workmanship and persistency at which we have had to push to make things happen. This is not what we expected in our metallic age ( silver in our hair, gold in our teeth and led in our pants)!. Many of the smaller issues were resolved in a reasonable time span. However, the bigger issues put a damper on the overall purchase from the Richmond American Homes builder. We reported the flood issue concerning the failure of the dishwasher being properly connected to the Warranty Representative. He came out as soon as we realized we could not get the superintendent to get to the root of cause of the dishwasher not working working (moved in Dec. 23, 2023 - NO dish washer until March 2024). He finally got this oversight corrected. We asked him to document this event. The reason we did this, while the cabinets look okay today, over time, flooding can cause warping of plywood and we are concerned this could happen at some point and we expect to hold the builder responsible for this! We are looking forward to receiving a positive response/outcome to this review from TrustBuilder team and or Richmond American Homes, Jacksonville. If they truly want to strive for a great review, we should be reimbursed for the coating/sealant for both the patio and our garage! Sincerely, Claudia and Darwin C. ... More

We bought a very nice brand new house at a very good price. The Richmond Agent, Denise, was very nice, friendly and helpful. The persons who helped us with the final walking through also were very friendly and speaks Spanish! They answered all questions and helped us knowing better how everything works at our new home!

Between a 2 month delay, showing up to a scheduled walk thru 3 times to a home that was clearly not ready for a walk thru, the superintendent not providing a completion date but instead saying "any day now", not communicating with utility company to understand what is pending, the home left sitting with minimal progress for 4 weeks while they wait for a meter, not fixing/completing any repairs leaving it all for us to submit claims AFTER moving in, 2 months after move in only completing 1 repair, & continuous lack of response from superintendent and customer service; what was supposed to be an exciting time in our life to purchase a brand new home (in California at that so we know it's not cheap) turned out (& continues to be) a drawn out tremendously stressful experience for us. Due to continued delays & lack of communication from contractors, I was placed in a position of possibly being evicted & sued, & accruing thousands of dollars in additional expenses as I waited for Richmond to complete our home. We sadly have no positive feedback as we are still dealing with trying to get repairs fixed in what was supposed to be a brand new home. With all that said, Richmond & it's contractors displayed extremely poor communication, timelines, & prioritization. ... More