Richmond American Homes Reviews

Stuff breaks and I get it but when you’re told this has happened repeatedly as you’re watching your brand new home being filled with water it’s devastating. But the true anger started after that with a horrible response that I’ve had from Richmond since the flood.

I had a deeply disappointing experience working with Richmond American Homes and their mortgage services(Home American Mortgage). As a first time homebuyer, I expected guidance and support throughout the process instead, I felt completely abandoned. Calls went unanswered, my questions were ignored, and I was left to navigate complex and stressful decisions entirely on my own. This was supposed to be an exciting milestone, but instead, it became a source of anxiety and frustration. I would not recommend Richmond American to anyone, especially first time buyers who need responsiveness and transparency. The lack of communication and accountability made this one of the worst experiences I’ve had with a company. ... More

They not give you clear information and last minutes asking million questions you not expecting. Their house is not good quality any more after 2019

Buying a home is supposed to be an exciting milestone, a dream come true. Unfortunately, my experience with Richmond Homes turned out to be the biggest regret of my life. From start to finish, the process was riddled with frustration, disappointment, and regret. The pressure during negotiations was unbearable. Richmond played games with concessions and demanded an exorbitant amount of earnest money, clearly designed to lock me into the deal. It felt manipulative and left me feeling cornered, rather than confident in the decision I was making. When it came time to inspect the home, it wasn’t even 100% finished, and the closing package wasn’t installed. This is something you’d expect from amateurs, not a supposedly reputable builder. To make matters worse, the quality of materials was shockingly poor. Cheap labor and cost-cutting were evident in every corner of the house. It’s clear Richmond is saving money on details that matter most, sacrificing quality for their bottom line. The gap in communication throughout the process made everything even worse. Getting answers to basic questions felt like pulling teeth. There was no transparency, no accountability, and certainly no sense of customer care. It seemed their sole focus was cashing in and banking profits, with zero regard for the buyer’s experience or satisfaction. I’ve spent countless nights regretting this decision. What should have been a proud moment in my life has turned into a constant source of disappointment and stress. Richmond Homes has failed on every level, specially quality. ... More

We were looking for homes in Los Lunas and fell in love with the model home. We also fell in love with the size of lot. It seemed to be off to great start until it wasn’t. The sales rep Claudia, gave tons of inaccurate Information to our family regarding color schemes ,materials , trim color , all the way down to the lot she said she would hold for us . After about a month of thinking the lot was held for us , when we went back to look at it Claudia took us to the WRONG lot. At this point panic set in as she held the wrong lot . Thankfully it was still available. We sat down to talk colors , and Claudia gave us the wrong color scheme 3 different times . We didn’t even have a clue what colors we were getting until they were installed . Thank goodness they were colors we approved of. We had several bumps in the road and misinformation from Claudia, and instead of taking any accountability, she was abrasive with her responses . I asked several times for her supervisor to include my realtor , and Claudia refused to supply that info. Our home is beautiful, but the superintendent literally waited to the LAST possible second to complete the home . After taping items all throughout the home , they STILL missed several key items , which after I had to hound them to compete. Be careful with sales and construction, if you do not stay on top of things daily , things won’t get done correct or timely ! I did not have this experience with other builders previously! The president and vice president are good people , but sales and construction need LOTS of work . I hope this is considered at face value as a method for Richmond to improve for future buyers to have a better experience then we did from their employees who work face to face with the customers ! ... More

I recently purchased a $712,000 home from Richmond American Homes, and my experience has been frustrating and disappointing. Before closing, I was promised four sets of keys, but on the closing day, I was only given two. When I raised the issue with the sales associate, Jmir, he was dismissive and unhelpful, repeatedly insisting that I received all four keys instead of addressing the mistake. Fortunately, the sales coordinator, Genya, was professional and tried to help. She arranged for the superintendent to deliver the missing keys, but instead of providing them, he insultingly handed me $5. I refused because this was never about the money—it was about the safety of my home. I purchased a $712,000 house. Do you think I care about $5 to copy a key? No, I don’t. This was a security issue, and it should have been handled with urgency and professionalism. To make things worse, the superintendent started lecturing me on how to copy a key at a store. This was not helpful or relevant—it felt like he was undermining my concerns and being disrespectful. In my opinion, he knows exactly what happened to my missing keys and is trying to cover it up. This level of unprofessionalism and disregard for customer concerns is unacceptable. While I appreciate Genya’s efforts, the overall experience with Richmond American Homes has been frustrating and disappointing. I expected better service from a company of this stature. Would not recommend based on this experience. ... More

Absolutely the worst experience of my life working with the builders selling agent.

For any new buyer, please make sure every conversation you have had to put it in writing, monitor and follow up. We were given the key of the house, that was not fully ready, filthy and missing items ( mirror, bathroom glass, window glass - FILTHY FLOORS). We had owned three houses, and this by far was the worst transition ever. PM on the community needs to learn how to communicate with owners on status of request.

The magic and the excitement of moving to a new house was replaced with disappointment and frustration. The entrance column and walls of the house were crooked, and everything that was agreed upon during the final walkthrough was not done, inspite of giving them more time to complete it. Because of this, we were not able to move in right away, and the worst thing is, we had already moved in when the repair took place. If not for Mr. Dale, we would have hated the house and Richmond for the bad expereince. It was Dale that assured us that everything in the final walkthrough list will be addressed, and anything that needs repair, we just have to email/text it to him so it can be added to the list for the warranty. We also appreciated Edgar for assisting with the needed repairs. They are such relaible guys. Kudos to Dale and Edger for assisitng us with the needed repairs and assurance that the issues will be taken cared of. The repairs are still ongoing as of this moment. ... More

The total experience with Richmond Homes has been a very disappointing and frankly a very unpleasant one. What is said and presented by the Sales Associate is not what you will get. You will find out that very cheap materials have been used, and very poor craftsmanship in construction of the home. Every time the shower and toilets are used on the second floor, the sound of the water coming down the pipes in the walls of the first floor is extremely loud and very annoying. The price of the home goes higher with additions given to you after you have placed your honest money for the downpayment later to discover you have been over charged for items that are standard in most homes. Once the mistakes are pointed out, they come back with a line, "my mother's house has the same thing installed" or "you can buy it at Home Depot and change it yourself" ... More

I would never buy from this company again. It’s so unfortunate with majority of the builders in Las Vegas hire out for teams to build all their homes, and these teams are so lazy and they’re rush to build these homes. The lending process is a joke they don’t communicate. Choose your own title company, the title company they choose, which is called Ticor Title is also a joke. Here’s my advice! Find your own agents don’t trust theirs! They work for the company and their best interest is the company! 1. Real estate agent 2. Loan agent 3. Home Inspector 4. Title company

This Home Buying Experience was As horrible as I think they come. This is Due to a failure at the lowest level to the Supers inability to follow through on their own check list, To the sales agent who has never contacted me after the purchase date/ To the Contractors and Subs who completed the shotty work. The first issue came when winter came and tried to blow out the sprinklers the home builders excavators did not properly install my shut off valve and in order to turn that off and on I have to call the county/ Refused to fix. My shingles were not connected to roof and had no paper flew off in a small windstorm, repair was completed by their repair guys who also inspected their own work and said no other issues and as i soon learned after the 8 inch snow storm and a new leak at covered sliding patio door that was not the case, as i am not a roof guy I hired an inspector who discovered it was improperly installed- Refusing to repair warranty is., Had a inspector to verify and of course out of 203 inspected items 30 items who discovered. Subfloors have holes in them after carpet was took out by their own floor guys I was advised not covered by warranty, but they would fix it - After over $3000/00 for supplies and install the floor doesn't have holes but the slope is still there also detected by home inspector. The furnace has a condensation leak, Things were not secured properly, Warranty advised do not fill out warranty request online just tell the warranty rep and she would fix it. Did not work out for me. ... More

Extremely dirty inside and out. Walls way out of square, paint rubs off of the walls with ease. Paint all over the exterior windows. Electrical outlets not connected. Would never purchase another home with this builder.

You want to believe that they will help. They show you their warranties and how often they are, see it's in those forms you signed. But they said yes to all of it and that they'd take care of all of it, tomorrow.... Tomorrow comes and goes. I have waited two months (since October 2). The weather stripping on garage, stucco issues, deadbolt doesn't lock, no door on bathroom, screen door, right front window doesn't lock. You get the picture don't you? I have contacted corporate in Denver, they passed me on to Albuquerque. Guess what? They will fix it....NOT. Still waiting. How can such gross incompetence be excusable? Why not take care of the problem? I spend more time trying to chase someone down (anyone) to take care of problems then it would have taken them to fix it! It's probably a ageism issue. Ignore, the old lady she will forget all of it and it will go away. Please beware. ... More

It wasn’t even ready by the time I signed. The seams of the wall can be seen through the paint, there’s dust every time i use my microwave. They didn’t have bedroom lights/fans. Numerous other issues.

We were pushed to close yet the house wasn’t completely ready. We have a long list of items on the final walk-through that are still pending repair. Quality of grout and tile work is terrible. Trying to coordinate getting these repairs completed has been more than frustrating. Have left here about a month and already have a hole in the side of the house that has appeared along with a giant crack down our garage wall just to name a few. Richmond blows a lot of smoke about repairs. Good luck! I was warned and I didn’t listen.

The house was purchased under the assumption that it is new and will be covered under warranty if something is not right. That was a big mistake. The house was not ready on the date of closing with plenty of outstanding defects identified during pre-closing walk-through. The builder was not willing to fix them all before closing and forced us into closing or lose the deposit. The construction crew were working on the house even on the revised closing date. Then the repairs just stopped after closing and we have to chase down the superintendent constantly to work on the promised repairs. A lot of defects were still not fixed and now we deal with warranty team and it tried to exclude many defects that have been identified. Our move-in schedule was delayed because the house is still being fixed. The worst experience I have buying a house. ... More

This experience has been an absolute nightmare. Two days after move in, our downstairs bathroom flooding raw sewage. A month and a half later we’re STILL waiting for fixes! The super rarely answers the phone, and if he does, he has no idea the deadlines of material. The installers show up unannounced WITHOUT supplies because they thought Richmond was supplying everything. It’s a cluster mess and miscommunication around every corner.

Quality of work is horrific. It would not take much extra effort to do good work but nobody seems to care. Truly sad.

Since starting the process with Richmond American homes it has been a nightmare. The only good person i meet was the Sales agent, everyone after him has been horrible. I have been living in my home a month and I still cant get the company to fix all the all the problem I have in. these are problem that have been mentioned since I did my initial walkthrough of the home. If I could get out of my loan and go find another builder I will do it in a heartbeat. Since I signed the final paperwork i have been treated as if I don't exist at all. Now I have to figure out on my own hope to fix the problems in my home because after multiple emails ignored by their customer care team, I have to start coming out of pocket because my family safety is my only priority. ... More

Chose a new build in the Phoenix area because I loved the build site and was happy with the interest rates they offered. Was skeptical of all of the negative reviews I had seen chalking them up to new build experiences in general, but quickly found out why. Completion was delayed twice during my purchase process. Delays are somewhat understandable, but the last delay happened just two weeks from my scheduled closing date. I had to be out of the house I was renting by the end of the month and there was no option for me to extend my lease, leaving me homeless for the period of the delay. Richmond American told me to pound sand, and that the contract protected them from delays in closing on time, of which, the only chance of recourse was for them if the delay had been caused by me, the buyer. They flat out refused to offer any assistance for my out of pocket expenses towards my lodging, storage of my stuff, and the second trip for the movers to take my stuff from the storage locker to my new house. All told, I was out ~3k. This was money that could have been spent towards finishing my back yard, or additional down payment, but instead was just removed from my pocket with just a "tough cookies, our contract protects us" from the builder. After I had finally closed, I discovered that the oven that they installed was not the oven I had paid for, and immediately brought this up to the construction supervisor. He gave me the run around for two weeks, saying he was expecting a call back from GE, and then that the oven I was supposed to get was discontinued. He ultimately told me that I had a better chance of settling this with GE than he did (which tells me that he wasn't that interested in solving this problem). After a very quick call to GE, they were able confirm that Richmond American had ordered the incorrect oven for my house. I sent this info along to the sales team and they miraculously we able to "find my oven" within a few days. I suspect they just swapped from another unsold house that was supposed to receive the same oven. Sucks to be them I guess... I would never recommend dealing with Richmond American. They use the cheapest available materials to build their houses and are only looking out for themselves. Definitely not interested in building a quality product, nor are they concerned about the consumer. ... More

Richmond had too many houses they closed on in the same week so mine got half done. Paint, drywall, doors, trim, stucco, list goes on forever needs final touchups that were never done before closing. Really expect a better quality for a brand new house at this price. Supervisors have been less than helpful getting things fixed and now I have had to take off countless days from work and essentially not been able to move in fully for two months now wait on repairs including full paint in all rooms and no one at Richmond cares about the inconveniences it has caused me because they got their money. ... More

Not a good experience.

Unfortunately for us our experience with Richmond Homes has been bad from the beginning. From the lending process to moving in and finding over 40 to do items in our home that still 30+ days after move in are still not being addressed. Everyone has dropped the ball and seems not to care at all. I would not recommend this builder because they do not care about the workmanship of their homes.

Extremely disappointed with the lack of communication, transparency and quality of work throughout pre/post home buying. Still waiting for several issues to get fixed that funny enough were identified by the super intendent. They are taking there sweet time and there is no sense of urgency. I understand many homes has several issues and I'm not the only one but that's where communication comes into place. Definitely feel like if I don't frequently stay in touch nothing will be done. Going on 2 months now trying to fix things prior to close. May need to file some ROC complaints.