Richmond American Homes Reviews

Overall our experience with Richmond is good

Low quality materials have been used.

Richmond was great to work with - we found multiple homes that we wanted to buy, and we ended up with the home of our dreams!

Good plans! Workmanship is poor. And supervision of construction. Very poor. I still have issues that I need to now try to get fixed on my time. I’ll be by the grace of God to get these things done. Not to mention some of the main construction there’s issues. I still may have to take things up to the Better Business Bureau.

I just liked the way I was treated by everyone I came in contact with. So far so good. Thx Marco

sales rep very helpful and friendly

We love the floor plan. They were flexible with our requirements for closing. Has taken a couple of months to resolve all the build issues. None were overly major, but a lot of small things add up. There was also a disclosure issue surround the totally unnecessary HOA, whose existence and terms were not provided until after we closed.

Great experience overall. The value for the home was perfect. Material quality of the house was to be expected. After moving in door knobs and lights fell off. Paint a little sloppy after noticing being there for awhile. Overall, I would work with Richmond again.

We have been so happy with our home! This is our second Richmond home. We have seen other builders but nobody has had the same workmanship of Richmond

This was the worst experience of my life. I would never buy from Richmond American Homes again, once you close and pay that’s it your pretty much on your own. The amount of shortcuts they used is unbelievable, we are selling our home and OK with taking a hit the experience has been that bad. No follow up from the Executive Management.

They were very responsive and kind to deal with.

Overall my experience with Richmond American has been alright. In the beginning, my sales associate through Richmond Casey was great. He went down step by step through the process and what I would be needed to do and what I should expect throughout this process. He sold me on being very intuitive and putting a personal touch on all aspects of the home buying process and he'd be there will us every step of the way. Turns out 2 months before closing, Casey just ghosted us basically and left my wife and I to practically fend for ourselves. He should probably change his sales pitch. For all of our walk through, he no showed, no email, no text, no nothing about him not being there. When it came to closing, he never communicated to us via email. He'd call me and tell me he was working on things on the back end but nothing he was working on can true and when I asked him to email me everything we talked about so I had it in writing, he never sent it. I think my realtor and I asked Casey to put these things in writing 6-7 times and he never did. The only bright spot of things was the superintendent Justin. Justin was there for us during the walk throughs and closing period when Casey was not. Justin made sure any issues that we saw were taken care of or he scheduled someone to come out to fix those issues as soon as possible. He has communicated great and overall has been Richmond Americans saving grace for this review not being vastly worse. We love our home; we love the community and quality of the home with the materials it was used to build it. It was our experience during the last couple months with the sales associate Casey that left us with a beyond sour taste in our mouths. We are glad Justin was able to help us in the end! ... More

They were able to work with us and get everything ready a week early so we could close on our new home. That matched up with the closing on our old home. They were very helpful and worked extra hard to make poor transition as easy as possible.

paint splatter all over the new vinyl floor. garage was used to mix paint without using a drop cloth. i assumed when they turned over the house the garage floor would be cleaned. it was left a mess. 90% of the garage floor covered in paint splatter. customers shouldnt have to point out the obvious mess. workers take no pride in caring for the new home. noticed scratches on counter tops from tools. cabinet drawers misaligned. The electrician on the other hand took pride in his work. noticed all wall outlet screws were all aligned. small things do get noticed.

Chris the Superintendent made me feel like a valued customer through his white glove service and follow up/follow through post close items. I have had a seamless home buying experience and they truly go above and beyond to ensure you are satisfied with your purchase. This was a great starter home and I absolutely love the floorspace of my Chicago Floorplan especially upstairs. I feel I purchased a great Floorplan with views at a fair market price.

I am enjoying my new Richmond American home

Tim- supervisor was and is outstanding. He was there in the beginning and I know he will have my back no matter what! Super helpfull!

Probably the worst experience dealing with them to call back or follow up on items that need repairing. Would never buy a house from them. I moved in 3 months ago never got my repairs done from the first initial walk through. They said they where going to do a 30 follow I called them after 2 1/2 months. They came out and looked at the items from the first walk through and crickets again. Still waiting sucks when you spend 1/2 of million on a house and customer service sucks.

So many things didn’t get done before house as sold. Now we have to be home in order to get repairs done that should have happened before we moved in. Sub contractors trying to get away with mistakes and covering them up, and Richmond is not holding them accountable until after we complain about it. Then we have to take time off of work to be home so they can come back and fix it correctly. Mike treated us like we were idiots and refused to listen to us, even though time and time again we were proven correct. I haven’t met a neighbor yet that is happy with Mike or the process, and we have met about half of the new buyers. Just about every complaint was met with I don’t see anything wrong with that. But when we asked him if he would accept that in his own house, he would say no. Always trying to get away with the least possible workmanship. ... More

I have to say I was skeptical after we were in the process and I began looking up reviews, but I can say everything went smoothly. The house was a few months later than originally estimated. Our walks were thorough and everything that was marked was fixed. And a few minor things we’ve noticed since being here a few weeks have been promptly taken care of by our rep. All the trades workers have been polite and professional. Overall; I really have not complaints. We would buy another RA home.

Everyone we worked with at Richmond was kind, informative and very responsive. They went out of their way to make sure every detail of our new home was to our liking. Tom even found minor issues that we missed and took the initiative to correct them on his own. Our new home is beautiful and even the smallest of details were designed and built to be over the top impressive. The quality of our new home is superb and the entire experience from start to close was seamless, enjoyable and informative. We would gladly purchase another home from Richmond!

The loan process was the most cumbersome that we have every experienced

Everyone was so helpful at every stage of the process.

They have not responded in regards to when the repairs that needed to be done will be completed.

I’ve been very happy with Richmond, American Homes. For my Karl’s Farm home, any issues we’ve had with the house are dealt with and fixed very promptly. The house is so cute and in a great area and I love it. Thank you so much!