Richmond American Homes Reviews

I wouldn’t recommend buying a house with Richmond American. This has been the worst experience ever to buy a house. There was absolutely no verbal communication from finance at all. Every time I called no one answered the phone. They would barely communicate through email. I feel that they did not walk us through the process and nothing was explained. When I threatened to pull out of deal the communication was worse. Nothing was thoroughly explained from the beginning to the end. I had to come out of more money at day of closing because it wasn’t explained to me. The title company explained more to me than anyone in Richmond American. Allot of walk thru items are still not corrected and the quality of the build is very cheap compared to what was paid for the house. I would not recommend anyone buying from Richmond American. ... More

Overall not a very good experience, I would try my luck with a different builder, they definitely could’ve done better.

Sales team had zero knowledge of the process. Including the supervisor. Also, my lawn looks like a 9-year-old installed it.

I had an extremely disappointing experience working with Richmond Homes. While exploring a new development in Winchester, Virginia to be closer to family, we were initially drawn to Richmond Homes due to a lower discounted interest rate offered through a preferred lender and what seemed like a decent price for the home, along with a $10,000 closing incentive. Despite flying out from California to check out the property, we encountered numerous issues throughout the home, which we flagged with blue tape during our walkthrough. As we progressed towards closing, just two weeks before the scheduled date, we were informed by the lender that our home would be considered a secondary property, resulting in a significantly higher 9% interest rate due to the value of our California home and other properties we owned. Even though we had rented out our previous home and had all necessary arrangements in place, Richmond Homes refused to honor the initially promised 5% interest rate. In a scramble, we managed to secure another lender who could close on time, but this switch meant losing the closing incentive and lower interest rate. By the day before closing, we noticed that many of the issues we had flagged with blue tape remained unresolved, with over 50% of the work incomplete. To add to our frustration, the builder claimed we were outside the 30-day warranty period for addressing these issues, despite them being raised during our walkthrough. Our attempts to communicate with Richmond Homes, including the floor man, have been met with silence – phone calls and emails have gone unanswered, with no response to multiple attempts to reach out. Overall, our experience with Richmond Homes has been deeply disappointing, and we feel let down by their lack of transparency, communication, and follow-through. ... More

Since the beginning of the purchase was not clear and the communication not at all. For approval of purchase took to long to said not approved and in the between of the process they always ask for documents that was already upload in the portal meaning they never look the docs provide. After purchase of the house I am still waiting to solve or repair the issues that was address.

They need to communicate better and figure out how take care of issues on rollover items from the walkthrough inspections.

They will over promise and under deliver. Everything was a quick fix during the walk around but they waited a month after closing and my consistent follow up to start making repairs that were supposed to be done prior to closing and then postponed by the builder to the week after closing. To name a few: -water hoses in the washer are cross connected -unable to use a broken tub for a month now and builder is MIA. -they show you better quality appliances and then go with the cheapest. -a door doesn't latch - ceiling was not properly painted -floor has stains -house wasn't cleaned. AC filter was not replaced as promised. -Appliances has dents, and scratches, same with sliding doors. Windows stained with glue or paint. The lack of care is obvious. For a better experience have them get any work done PRIOR to closing. I'm disappointed with the experience don't recommend this builder. ... More

Horrible service. They don’t help they never reply just really really bad

There's is nothing to highlight! From start to finish, I hard a terrible experience. From sales person, gallery appointment and superintendent. I've been in my home now 6 weeks and still waiting for things to be completed from my initial walk through. I was pressured the entire process bullied, treated unfair and not at all with any type of compassion or even a customer. I was nothing but another house to close before the end of the quarter. You people run other stock market, so close on as many houses as possible. You need to start working on QUALITY over quantity!!! I paid over $350 000 for a house, I shouldn't have any holes in my walls, walls missing paint, cracks in my foundation, tile grout missing and the list continues. Terrible craftsmanship. ... More

My move in date was changed first "by mistake". Then a second time was changed 10 minutes before end of day, the day before with no notice provided to me. When I finally did move in there was no walk through and several items were not finished, to include; issues with both showers no range installed, and several leaks. Since then superintendents have been rude, cussed at me, and been generally non responsive.

It was a nightmare ,very bad no good terrible experience.

The houses are slapped together as fast as possible with multiple serious errors. Much talk, but little action is expended in resolving the issues. I DARE Richmond American to contact me. They won't.

Decided to buy a ready to move in house that wasn’t ready; Sales rep quit halfway into the buying process; The maker’s lender was extremely incompetent and did not communicate much of anything to me; had to resubmit multiple documents multiple times; lending agent stopped communicating the last few weeks before my expected close date; new lending agent was clueless about the process and had me resubmit documents that were already on file; everything was disorganized and hectic and the process was extremely frustrating…when we moved in, the home had numerous issues to deal with that took forever to get fixed; the home’s workmanship and quality was poor…I should’ve done more research on the builder and area; the same model home was sold for way less just a few weeks prior…buyer beware ... More

During our build there was turnover in some key positions which led to delays, poor communication, and ultimately a disappointing final product. The unnecessary delays led to additional storage and alternative living expenses that added up. The poor communication led to a lack of accountability during the building process, and this became evident when the final product was made available. At closing, the house was incomplete and lacked the level of pride and craftsmanship one would expect for a home in this price range. From large, egregious errors (Example: exhaust vent fan falling out of the ceiling), to a lack of detail with simple tasks (Example: door handles and electric outlets crooked throughout) we have been frustrated and disappointed with the entire Richmond American home buying experience. I would not recommend this company. ... More

My husband and I bought our first home in March and just to sum up our experience I’ll write a small review for now. from the beginning our experience was less than favorable, our sales agent did not know how to handle any questions we had. Our home also did not come with blinds, fans, and bonus we got a broken front window that had been there since October and we moved in March 25th. Overall I can’t recommend this builder, in-spite of our repeated efforts to connect with the sales agent manager and work with someone else we were not assisted. Nothing was ever done to rectify the poor experience we had with buying our first home and nothing was done or credited to “make it right” for us. ... More

It was a pretty irritating experience buying a new build from Richmond

Everything about this experience has been bad. When we initially signed the paperwork we purchased sight-unseen. We liked the area and the floor plan so we ignored all of the terrible reviews of the builder online. Well, the bad reviews are well-deserved. We were initially told the home would be completed in January. We closed in March. I understand delays, of course, so I can forgive two months, considering weather delays this was not bad, in my opinion. What I find to be a real issue is that we hired a third party inspector and it was impossible for him to inspect the whole house. Things were not even close to finished. This was one week before closing. And, after asking multiple times if we were sure we would be able to close on time it wasn't until less than 24 hours before we were supposed to close that we received a TEXT MESSAGE from the super's assistant to tell us we would not be closing the next day. We finally got the certificate of occupancy and closed late, but nothing that was on our punch list from the walk-through was completed. And we found multiple other issues in the days that followed, with no response from anyone. About 3 weeks after moving in we asked when someone would call us to schedule the 30 day walkthrough. We did get a response, but no one actually showed up. It wasn't until we went to corporate that we finally got the name of the boss to call to get scheduled. We've now confirmed the 30 day walkthrough where we hope to go through our laundry list of items that were not completed before close. We will see if anyone shows up this time. Given the fact that we haven't found a single neighbor in the whole neighborhood that has had their issues resolved I do not have high hopes. And after all of this, not a single apology or offer to fix anything. Instead, it's excuse after excuse as to why things aren't done (if you can get ahold of anyone, that is). In my opinion, this neighborhood needs to stop expansion until the houses that have already sold are completed. Obviously they are more concerned with selling as many homes as possible as quickly as possible and less concerned with their reputation or our home values. ... More

Overall purchasing from Richmond was a horrible decision and has been a nightmare. This was not my first time purchasing a house and I thought I was going a home with good company but the communication was horrible, fixing things were horrible and the staff were extremely rude.

Would not buy a Richmond American Home again. Grew up in a family with construction background so very familiar with quality and to rate quality would be a 0. The house was complete disaster and unclean upon receiving Keys. Everything we had asked for was denied. Even during walk thru and something as simple as door bell not working and comment made was "I wouldn't want one anyways, who wants to hear a door bell?" well needless to say, I believe there is a simple reason for having a door bell. LOL...anyhow absolute nightmare and they are very pushy to get you to close escrow without them on there end having everything completed. There contract is completely in favor of Richmond Homes with NO protection at all for the buyer. Anyhow in a nut shell we bought a Brand NEW FIXER UPPER from top to bottom. Not enough room to explain everything! Oh and who needs straight doors? or cabinet panels that fall off? ... More

I was promised $10k towards closing costs if I signed by a certain date and if I used the preferred lender another $9k. Fine print of contract said all of nothing. Sales agent made a promise and did not keep it. Still have warranty issues, blue tape items not finished and no front yard landscaping after a month of living in the home with no timeline on when it will be completed.

If you enjoy being overpromised, undelivered, completely ignored and overall frustrated for over 6 months straight to only find yourself living in an unfinished, overpriced, cheaply built home… then you’ll LOVE Richmond American Homes. I cannot say enough terrible things about this company, and they have managed to make an experience that should be one of the most exciting and happy experiences for you and your family into a dumpster fire.

It been a month since purchase new house and. Still waiting for repairs Bad service no calls no confirmation when can have done

The sales agent is excellent, but unfortunately, the home is poorly built with numerous issues. Moreover, I discovered that the construction of the home did not adhere to building department codes. During the walkthrough, they may attempt to deceive you to cover their mistakes. So when the issue happens, they will not be responsible. I will be filing to the contractor board

My overall experience with Richmond American Homes was a very disappointing process. I've had various issues with repairs and currently still need some touch up work done after being moved into my home for over a month. I was constantly told to input claims and after doing so multiple times on the same issues I would never get a response. I've had to be the one to make phone calls and get numbers to higher ups to make sure things would get done. I felt like I was doing the jobs of others and it was ultimately a huge inconvenience. I also had zero communication with my sales agent. When I originally signed on the home I was given a promotion that all my appliances would be given to me and upon moving in I was told my appliances were never processed by my sales agent. When I would ask questions about the details of my home she would put it on the job of someone else and could never provide me with answers to basic questions. Although I love the overall look and style of my home, the lack of communication and response to issues have caused more frustration than than joy and I feel overall displeased with the whole process. Because of these issues, I would not recommend a Richmond Home to future buyers. ... More

Moses, Tyler, Matthew are all horrible and very unprofessional. Richmond American Homes will lie to you and do anything to get your business and once they have it, they treat you very horribly and unprofessionally. I will be telling all friends and family to stay away from Richmond American Homes.