Richmond American Homes Reviews

You want to believe that they will help. They show you their warranties and how often they are, see it's in those forms you signed. But they said yes to all of it and that they'd take care of all of it, tomorrow.... Tomorrow comes and goes. I have waited two months (since October 2). The weather stripping on garage, stucco issues, deadbolt doesn't lock, no door on bathroom, screen door, right front window doesn't lock. You get the picture don't you? I have contacted corporate in Denver, they passed me on to Albuquerque. Guess what? They will fix it....NOT. Still waiting. How can such gross incompetence be excusable? Why not take care of the problem? I spend more time trying to chase someone down (anyone) to take care of problems then it would have taken them to fix it! It's probably a ageism issue. Ignore, the old lady she will forget all of it and it will go away. Please beware. ... More

It wasn’t even ready by the time I signed. The seams of the wall can be seen through the paint, there’s dust every time i use my microwave. They didn’t have bedroom lights/fans. Numerous other issues.

We were pushed to close yet the house wasn’t completely ready. We have a long list of items on the final walk-through that are still pending repair. Quality of grout and tile work is terrible. Trying to coordinate getting these repairs completed has been more than frustrating. Have left here about a month and already have a hole in the side of the house that has appeared along with a giant crack down our garage wall just to name a few. Richmond blows a lot of smoke about repairs. Good luck! I was warned and I didn’t listen.

The house was purchased under the assumption that it is new and will be covered under warranty if something is not right. That was a big mistake. The house was not ready on the date of closing with plenty of outstanding defects identified during pre-closing walk-through. The builder was not willing to fix them all before closing and forced us into closing or lose the deposit. The construction crew were working on the house even on the revised closing date. Then the repairs just stopped after closing and we have to chase down the superintendent constantly to work on the promised repairs. A lot of defects were still not fixed and now we deal with warranty team and it tried to exclude many defects that have been identified. Our move-in schedule was delayed because the house is still being fixed. The worst experience I have buying a house. ... More

This experience has been an absolute nightmare. Two days after move in, our downstairs bathroom flooding raw sewage. A month and a half later we’re STILL waiting for fixes! The super rarely answers the phone, and if he does, he has no idea the deadlines of material. The installers show up unannounced WITHOUT supplies because they thought Richmond was supplying everything. It’s a cluster mess and miscommunication around every corner.

Quality of work is horrific. It would not take much extra effort to do good work but nobody seems to care. Truly sad.

Since starting the process with Richmond American homes it has been a nightmare. The only good person i meet was the Sales agent, everyone after him has been horrible. I have been living in my home a month and I still cant get the company to fix all the all the problem I have in. these are problem that have been mentioned since I did my initial walkthrough of the home. If I could get out of my loan and go find another builder I will do it in a heartbeat. Since I signed the final paperwork i have been treated as if I don't exist at all. Now I have to figure out on my own hope to fix the problems in my home because after multiple emails ignored by their customer care team, I have to start coming out of pocket because my family safety is my only priority. ... More

Chose a new build in the Phoenix area because I loved the build site and was happy with the interest rates they offered. Was skeptical of all of the negative reviews I had seen chalking them up to new build experiences in general, but quickly found out why. Completion was delayed twice during my purchase process. Delays are somewhat understandable, but the last delay happened just two weeks from my scheduled closing date. I had to be out of the house I was renting by the end of the month and there was no option for me to extend my lease, leaving me homeless for the period of the delay. Richmond American told me to pound sand, and that the contract protected them from delays in closing on time, of which, the only chance of recourse was for them if the delay had been caused by me, the buyer. They flat out refused to offer any assistance for my out of pocket expenses towards my lodging, storage of my stuff, and the second trip for the movers to take my stuff from the storage locker to my new house. All told, I was out ~3k. This was money that could have been spent towards finishing my back yard, or additional down payment, but instead was just removed from my pocket with just a "tough cookies, our contract protects us" from the builder. After I had finally closed, I discovered that the oven that they installed was not the oven I had paid for, and immediately brought this up to the construction supervisor. He gave me the run around for two weeks, saying he was expecting a call back from GE, and then that the oven I was supposed to get was discontinued. He ultimately told me that I had a better chance of settling this with GE than he did (which tells me that he wasn't that interested in solving this problem). After a very quick call to GE, they were able confirm that Richmond American had ordered the incorrect oven for my house. I sent this info along to the sales team and they miraculously we able to "find my oven" within a few days. I suspect they just swapped from another unsold house that was supposed to receive the same oven. Sucks to be them I guess... I would never recommend dealing with Richmond American. They use the cheapest available materials to build their houses and are only looking out for themselves. Definitely not interested in building a quality product, nor are they concerned about the consumer. ... More

Richmond had too many houses they closed on in the same week so mine got half done. Paint, drywall, doors, trim, stucco, list goes on forever needs final touchups that were never done before closing. Really expect a better quality for a brand new house at this price. Supervisors have been less than helpful getting things fixed and now I have had to take off countless days from work and essentially not been able to move in fully for two months now wait on repairs including full paint in all rooms and no one at Richmond cares about the inconveniences it has caused me because they got their money. ... More

Not a good experience.

Unfortunately for us our experience with Richmond Homes has been bad from the beginning. From the lending process to moving in and finding over 40 to do items in our home that still 30+ days after move in are still not being addressed. Everyone has dropped the ball and seems not to care at all. I would not recommend this builder because they do not care about the workmanship of their homes.

Extremely disappointed with the lack of communication, transparency and quality of work throughout pre/post home buying. Still waiting for several issues to get fixed that funny enough were identified by the super intendent. They are taking there sweet time and there is no sense of urgency. I understand many homes has several issues and I'm not the only one but that's where communication comes into place. Definitely feel like if I don't frequently stay in touch nothing will be done. Going on 2 months now trying to fix things prior to close. May need to file some ROC complaints.

My case went from first lot flooded and they did not tell me anything at all when I noticed i had to request a lot change they have very bad communication for the closing the house has a lot of details to be fixed thru warranty request and still yet had not contact me after the superintendent told me he would take care of it he later backup and ask for a warranty request lack of compromise just wont recommend them at all really let them be your last option

The quality of my new richmond america home is very disappointing. There were many, many issues during my initial walk thru before closing. Some major as the oven would not work without tripping the breaker. Since I would not sign off`on the home as is, the scheduled a final walk through 7 days later and said all issues would be taken care of. On my final walk through, only have of the items were fixed. I signed off only because I already gave my notice to move out but in reality I was wishing I wasn't in contract on this home. Since move in, there have been various issues found. Every time I wash clothes it trips the breaker, my flooring guy said all of the stairs were different sizes, there were many dings and dents in the walls, the cabinet wood tones were 2 different colors, a hump in the wall, etc etc. The quality of these homes is very poor. Speaking with neighbors they all have various and similar issues. ... More

I don’t even know where to begin. Let’s sum it up to the superintendent Mike being incredibly insulting and aggressive to his boss Javier not responding to issues in a timely manner to the other superintendent Gab never returning any text or phone calls for now going on 3 weeks. There’s lots of Builders out there and I would HIGHLY recommend purchasing a home from any other builder!

The Estrada Del Oro II site home builder contractors are terrible. the cart was always before the horse. The studs are crooked and uneven. the floor has lumps and squeaks everywhere do to water damage. The wall are all wavy and it looks like a roller coaster. over 1 inch out of flatness. The roof is full of cracked tiles and construction debris. the cheapest material are installed. lower grade than Home depot lowest quality. The baseboards are put down before the tile so all the edges of the tile have cracked grout showing. The toliets and fixtures install are all trash. The kitchen cabinets are worst than a old water heater shed material. Richmond American Homes refuse to fix anything, these house are worst built than KB homes. The sale folks and finance company are thief's and scammers. The entire Richmond American homes staff have lied to me from day one. promises from sale people that are never keep. There rude as hell... Buying from Richmond American Homes has been one of the biggest mistakes of our lives. THIS IS A WARNING TO ALL, YOU WILL BE UNHAPPY AND YOU WILL GET RIPPED OFF BY RICHMOND AMERICAN HOMES. ... More

I would never recommend this builder. Untrustworthy

Definitely not the experience i wanted to have on my first purchase. No built correctly so many details left out, they rush to built this community they dont care if its good or bad. Terrible experience not purchasing a richmond again. After a month still waiting for things to get fix from blue tape walk. Terrible, terrible!

The buying experience was awful. It took them 15 months to complete our home. we were the first to sign a contract in the neighborhood and Richmond American decided to deliver our home over 9-12 months after other homes were delivered. They totally took advantage of us because we were out of state buyer. I was moving back to my home state after serving in the Navy for 25 plus years and they way Richmond American treated me was shameful. There were months at a time that I did not hear from an agent because there agent turnover was so high. In the 15 months we had about 5 different agents, during some months we had to call the Nashville office just to get no updates on the building process. Then suddenly …because we were ignored…they wanted to close we get an email settlement letter without heads up, then all kind of people are calling us for closing. The house quality is okay at best. I mostly bought it for the floor plan. I was not able to participate in the initial walk through because I had COVID 7/2024, submitted Dr. note and was told I still had to be there, so the missing for months agent and construction supervisor inspected their own work and called it good. I was able to get out of my sick bed to do the final inspection and was pretty much powerless to anything I found…it will be handled by the warranty company. It was a bad experience, no follow up and lies about what was considered upgrades or not. So if you are prepared for lies, being ignored after signing a contract, go and buy a Richmond American home in Hazel Green Alabama. ... More

We had the worse experience

Very Poor experience. They have yet to fix the issues with the home. They give an excuse for everything and push back on fixing items that need to be repaired or replaced. Very poor workmanship. Sliding door is broken, basement floor and carpet are poorly installed, plumbing, foundational issues etc. Buyer Beware!

Would not recommend to anyone

- Sales agent cancelled our contract and falsely stated it was agreed upon by purchaser/seller. - We were provided 3 different start dates of construction in 6-month timeframe. Earnest was placed on July of '23. Build did not start until February of '24. - Our several requests for change in sales agent was ignored. - We've had to file a police report on their sales agent for harassment. - Sales agent stated our selected options were all in order. Builder denies they were informed of the change order, and will not rectify the issue even though proofs were provided as requested. Thus, causing us a major loss in our appliances that was purchased based on the Home Change Order. -Breach of contact. -Interior build was sloppily put together, yet, the superintendent advised he QA's everything. Interior feels like it was put together by subpar tradesmen. Tape lines present, visible mudding/taping between sheets, uneven paint, missed paint, uneven texturing throughout, hallway has a half inch drop in entry height. - Multiple windows shows damage to the framing, i.e. dents, and gouges. - Home Inspector advised of deficiencies in inspection report. While the superintendent stated he repaired it all, it was a blatant false statement. -Flooring was called out as being uneven during our walkthrough. Superintendent stated they are allowed a tolerance. This is true, however, per ROC, it should not be visible, or noticeable. It is clearly visible. - Can't take more than a 4–5-minute shower as the water will not stay hot. -Garage door was improperly installed. Superintendent advised he fixed it, but the tracks are making considerable noise when in operation. -Brand new dish washer was never functional; superintendent stated that he ran one cycle. GE appliance repair technician confirmed unit never worked. -Customer service is lacking. Builder will not commit to providing repair time lines, or acknowledgement of issues. Superintendent, instead will try to justify workmanship or advise their trades won’t correct the issue. -HVAC system did not work for two days, coincidently during our home inspection and 1st walkthrough, after it was noted, the drywall had water saturation from a broken window left unsealed for several days during the monsoon season. Builder would not provide reason for defective unit, or what was repaired. Rooms have uneven air flow while home inspector noted the HVAC ducts were the worst dented ones he's ever seen. I cannot use an air filter higher than a Merv 8 (most basic for home use) before the ducts start making loud noises. We require a higher Merv air filter due to my partners respiratory issues from his time in service. This HVAC issue was mentioned to the builder, and no response. - We wasted our time identifying issues in our walk through as they were not repaired. We were advised that the superintendent corrected majority of the issues before closing, but the issues remain. - Due to the mishaps with Richmond American Homes, my partner and I both have seek professional mental health. The entire process has injured our mental , physical, and wellbeing. -Initial loan officer did not request needed documentation to process our loan after we received our pre approval. Financing advised that it was the purchaser who did not provide requested documentation. Even the new sales agent attempted to say it was the purchaser who did not respond to financing inquiry. It was always the purchaser who had to reach out to the finance department to see if they needed any documentation. -The only positive experience we had was our direct communication with the Finance Regional Manger after our issues. She was the only person at MDCH that provided updates in a timely manner. ... More

By far this has been the worse experience ever. The entire loan process was ridiculous and overkill, the house was filthy dirty when i received it, my fridge is missing a filter, my garbage disposal wasnt working and i had to pay out of pocket to fix it. I had beer bottles left in my backyards and still had some tape left from the marked areas that needed fixing. Very dissatisfied and the only reason that I finished the pricess waa because of my situation I was in. Beautiful homes but that’s all.

If I had it to do over I’d never buy a house from them. Do yourself a favor and run as fast as you can in the other direction.