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Richmond American Homes

Richmond American Homes Reviews

What Homeowners Have to Say About Richmond American Homes.

Richmond American Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Richmond American Homes 1880 homeowner reviews to learn why they are the right team to build your new home.

Richmond American Homes

has 3.9 out of 5 stars in All Areas

1880 Reviews in All Areas

Star Rating Breakdown

5 ★ 931

4 ★ 310

3 ★ 275

2 ★ 178

1 ★ 186

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.8

Value 3.9

Responsiveness 3.6

Customer Reviews

DO NOT BUY FROM THIS BUILDER, YOU’VE BEEN WARNED.

  • Sergio G.
  • Verified HomeBuyer
  • January 02, 2024
  • Saint Cloud, FL

Listing out all the issues and horrible customer service we experienced would do nothing for anyone. So, save yourself the time and heartache and DO NOT BUY A RICHMOND AMERICAN HOME. Take your hard earned money and spend it somewhere else. All the reviews are true. Horrible craftsmanship, quality is cheap and customer services (after they take your money) is less than stellar. You've been warned. DON'T DO IT!

Richmond American Homes responded:
Hi Sergio, I'm sorry that this has been a frustrating experience. If you are in need of assistance, please email Jeff.Jenkins@mdch.com and I can convey your concerns to our team.

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

New owner

  • Cecilia R.
  • Verified HomeBuyer
  • December 28, 2023
  • Haines City, FL

My experience was very bad from the beginning. The seller deceived me into signing a contract and giving my deposit by offering things I did not received. When I brought it up to a management absolutely nothing was done. I moved into a home I am not happy with. I will give them a zero if I could, the whole process was very bad.

Richmond American Homes responded:
Hi Cecilia, it is my understanding that our Director of Sales has been in contact with you regarding your concerns. I'm sorry you are disappointed with their decision.

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Would not recommend

  • Ryan G.
  • Verified HomeBuyer
  • December 18, 2023
  • Saint Augustine, FL

Would not recommend

Richmond American Homes responded:
Hi Ryan, if there is an issue I can help you resolve, I'll be glad to help. If you'd like to email jeff.jenkins@mdch.com, I can convey your concerns to our team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Construction Mgr would not answer calls or texts. Would ask where I’d like certain items placed and he had it put where he wanted it to go. Sales person did not know his product and provide a lot of bad info. Failed to provide accurate info. Total disapp.

  • William W.
  • Verified HomeBuyer
  • December 05, 2023
  • King George, VA

Don’t believe a word they tell you. Had many issues from sales person all the way up the management ladder. Upper management was not in anyway helpful. This builder does just what they want and don’t care about your needs.

Richmond American Homes responded:
Hi William, I'm sorry to hear that. If you could please email jeff.jenkins@mdch.com, I'd be happy to convey your concerns to members of our team.

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

poorly the whole expierence

  • Michael A.
  • Verified HomeBuyer
  • November 28, 2023
  • Las Vegas, NV

work was done horrible repairs times are slow and everyone blaming everyone else the repair swere done poorly

Richmond American Homes responded:
It’s disappointing to hear that you’ve had a poor experience with us. If you’d like to send us more information, email jeff.jenkins@mdch.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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