Richmond American Homes Reviews in Provo Orem, UT

Richmond was great to work with - we found multiple homes that we wanted to buy, and we ended up with the home of our dreams!

So many things didn’t get done before house as sold. Now we have to be home in order to get repairs done that should have happened before we moved in. Sub contractors trying to get away with mistakes and covering them up, and Richmond is not holding them accountable until after we complain about it. Then we have to take time off of work to be home so they can come back and fix it correctly. Mike treated us like we were idiots and refused to listen to us, even though time and time again we were proven correct. I haven’t met a neighbor yet that is happy with Mike or the process, and we have met about half of the new buyers. Just about every complaint was met with I don’t see anything wrong with that. But when we asked him if he would accept that in his own house, he would say no. Always trying to get away with the least possible workmanship. ... More

The experience was quick and easy and we would recommend to our friends and family.

We are happy in our home now but the buying experience felt unhonest, we requested a home and radon inspection before closing and felt as we got excuses to avoid getting the inspection done that if any issues arises they would be covered after closing was completed, it’s been over a month and we haven’t received a call or text or any type of follow up for things that need to get fixed in the home after closing. Inspections was completed after closing and it felt as after. Losing all communication stopped in regards to getting our issues fixed we got the run around that we have to go through the warranty link and not them directly as well as radon levels were 38 in this home. ... More

The floorplans offered by Richmond American caught our attention as “empty nesters.” we wanted large gathering areas in the home for hosting groups. We are very pleased with the quality! Everything about the purchase and construction process was handled professionally. We are so happy with this home!

We’re very happy in our new home and are pleased with the work put in to it. This was our first time building a home so we were learning along the way. Our biggest struggle was in the beginning. Our sales agent did not cash our check for the lot we wanted and was difficult to get answers from in a timely manor. About a week later, she responded by saying another couple had purchased that lot. We don’t understand how she wouldn’t have known that before we gave her a check for more then $20,000. We tried on another lot she advertised and wrote a new check. She came back to us later saying that lot was actually not up for sell yet so we had to find another lot… finally we landed on the one we own. I want to make it clear that they were apologetic and did not attempt to take advantage of the first checks we gave them. They were fair with our money. But it was very stressful not obtaining the lots we wanted, while also worrying about why checks weren’t being cashed. Once the house went under construction, we worked more directly with the builder and that was an overall better experience for us. There a few things in the home that aren’t perfect (squareness of drywall in some areas, etc) but for the most part the builder was willing to make the fixes we asked for before closing. ... More

Great value, Wendy and Braxton were great. The paint/drywall/trim contractors did a poor job.