Richmond American Reviews in Phoenix Mesa, AZ

Our first view of the models in Rio Rancho and the excellent customer service provided by Geraldine had us sold. She was very professional and went through several scenarios with us so we understood options. She suggested that we visit models located in another community so we could physically see the model we wanted to make sure we loved it before we committed. She is definitely an asset to Richmond American. Once the build was started we met with Mike and Chris throughout the process and they were extremely approachable, knowledgeable and answered our many questions along the way. When there were issues they were there to assist. Their communication skills and knowledge are invaluable for anyone under their care that is buying a Richmond American home. As first time, new home construction buyers, we are extremely grateful for the professionalism of the team that we worked with – Geraldine, Mike and Chris. We are thankful for their time and hard work on our behalf. ... More

The builder kept us informed about the progress of the project.

We have had but excellent service. All staff has followed thru and taken care of all issues that have arised.

I purchase this home with Richmond because of the reputation and quality of the homes, I love my home. Will I buy again from Richmond American? NO! Manger Kim it is the most rude, condescending, disrespectful person I ever came across. Mortgage processor Paul, same condescending attitudes , did not disclosed loan fees and wasn’t responding to email or request to return calls. To busy for me. Closing process, walkthrough delay,Tom need it to have things done before closing and had 2 weeks to ge it done,, nothing was done.I’m still waiting) move in a month ago. Took 11 month to build and it was one of the last homes on subdivision, NO communication! I only had a good experience with one person was Casey, always willing to help, the problem is every body else don’t respond to him either. Very unfortunate that people ruin the home buying experience, like the homes but i will not recommend to my family and friends. ... More