Richmond American Reviews

we had a worry free experience-----during our purchase. Thanks

This was our third home buy. By far the easiest. We were happy that everything was handled in house. Sales agent, mortgage, insurance and even a recommended realtor. Everything was just easy

Elisa help to compliment, are dreams, she help step by step, until , the last and first day of closed ,,we give more these 5 starts thank you Again

I already submitted like 5 warranty issues in only 1 month of buying the house. Including and issue of the floor. Every time that rains a lot of water comes from the garage floor and living room. This is crazy!!

We were looking for a house expecting to buy a used home and planning on fixing it up. We come to look at a new build by Richmond just to see what it was all about. We weee deeply impressed not only with the home but the staff was super helpful and very responsive. Very happy with choice

Silvia was amazing throughout the entire home buying process. She was patient and was always willing to help and answer our questions. Josh was great during the closing process. He made sure that things were completed before we moved in and very polite.

We have had multiple issues in our brand new home ranging from many electrical, appliance and HVAC. Our last home was also brand new and we did not encounter one issue. Only lining in our home for one month, I am regretting my decision despite my initial love for the home. Speaking with neighbors, they have also encountered the same making me concerned why there continues to be issues. Dispute all these issues, they all have eventually been addressed and each person has been understanding, kind and professional.

Love my new home , JOSH and STAN are the best in the business.

We are absolutely delighted with our home purchase. We moved out of state to purchase our new home and the sale rep was very kind and always answered my calls and questions. She wasn’t pushy to make a sale and was spot on to what our monthly payment would be. I didn’t have any surprises during closing. We are very thankful for the help from the lenders who were patient. They were able to close quickly making our move as smooth as possible. We are grateful to the team. Thank you, Richmond America!

We worked with Laura and she was fantastic, very responsive and knowledgeable. Our house was in terrific shape and every question we had during the process was answered promptly.

I am very happy to be a homeowner finally. Richmond Homes is a great builder.

No follow up after purchasing, it take more than 2 -3 weeks for come back for defect claims response

We bought our first house together, and we went with Richmond American Homes because of the location and price. It was a way better experience than we thought it would be. Everyone we worked with was awesome, totally upfront and honest.

Love homes built with quality

Whitney, the salesperson, was great. She was very kind, especially during some delays by mortgage company. All issues have been addressed quickly and staff has been friendly and want to help. The quality of products used in the home is far higher than any other builders in the area. We love our RV garage and style of our home. Don't hesitate to buy a home from Richmond American Homes. We are very satisfied customers and would buy from them again.

We had a very good experience buying with Richmond. Our sales team (Denise) and project manager (Augustine) were and are very responsive and provided what we needed along with fixes after move in date. Overall we are very happy with our new home.

great service and professionalism

We love our house and our experience in our purchase. My only complaints are we were told the back yard would come back twice through our walkthroughs, and it is horrible to this day . Also our ac is very loud even the neighbors have said something to us went through warranty they say nothing is wrong but clearly something is . I say this because all my neighbors are very quiet

Overall the experience was great. The quality is decent. DJ during the walkthrough was amazing!!!!

Excellent experience with quality, trustworthiness and sale agents

Dear RA, Our experience from start to finish has been excellent! From Nick on the front end to Rudy on the back end. We’ve had terrific and timely customer service at each turn. We’d recommend RA! Please keep up the good work! Take care.

I’m a first time buyer and this has been a very tough market! Richmond American Homes made my buying process extremely smooth as well as hooked me up with an excellent rate giving me a decent monthly payment!

We love the look of our home minus some interior finish workmanship on the inside. I’m sure it’s not normal for Richmond but we were blessed with a poor quality trim person on our house (Wasn’t good with corner work). Seemed as if they hurried to much in the final phase and quality dropped in the last days of finishing. Issues w/ mail not being able to be delivered, Internet service still not available w/ the company servicing our new neighborhood and zip code discrepancies. Seems as if they rushed to get the homes sold and weren’t quite ready. The sales office and builders/foreman are great to work with. ... More

The process was a great experience and fast. Richmond homes made it an easy process with communication all the way to closing day

Likely the worst home buying experience I have had which includes 13 purchases, four of which were new builds. I thought I was moving into a move-in ready home -as that is what was advertised - and it was so very far from that. The issues that I have experienced have been blown off as things that I should expect in buying a house, but I really don’t expect so many significant defects and poor workmanship.