Richmond American Reviews

Beth and everyone that help s was great !!!!

The house buying process was overall smooth and without difficulty however; there are still some unresolved issues with the house that haven't been addressed in a satisfactory time frame. Hopefully Richmond Amercian will come through with their end of the deal and fix the requests I submit. Again, I am happy with Paul and John for their help in these matters.

Great experience, very helpful, would recommend

from start to finish everything about the buying experience was wonderful

There was really no competition to compare in the area!

We had an incredible experience buying our new home, and a huge part of that was thanks to Cori. From our very first phone call, she went above and beyond—FaceTiming us to tour lots since we were out of town, holding weekly calls to keep us updated on the build, and patiently answering every question we threw her way (even while she was on vacation!). Cori didn’t just feel like a sales associate—she felt like our advocate. Through the entire process, especially during closing, it genuinely felt like she was working for us, not just Richmond American Homes. Kevin, our builder, was just as impressive. He joined our weekly calls to provide construction updates and brought a level of detail and care that made a real difference. During both walk-throughs, he caught things we completely missed and made sure they were taken care of before we moved in. Even after closing, Kevin followed through on things we asked about, which made us feel incredibly supported. Between Cori and Kevin, we felt like we had a dream team—this wasn’t just a transaction, it was a great experience from start to finish. ... More

Angela was fantastic through the whole process. Donnie was excellent revolving any issues.

Great experience from staff through the process.

Average experience Home purchase. Difficulty with Builder with contract terms and underwriting

From the sales team to the warranty claims department (after my purchase), I have been blessed with good people. Thank you.

The home buying process was so fast it felt like it was being rushed but everyone did their parts and it’s a blessing. No email gets unseen and no phone call goes unattended.

do not complete sell till after inspection

We had a great experience buying a home with Richmond. Our team met all expectations and was ahead of schedule on our move-in date as well as fixing any issues that came up. Vincent was responsive and experienced. Sarah on the sales team gave us regular updates and helped us figure out all questions about closing. Now we're loving our new house!

I would like to write a good review in regards to issues in my home that still need to be resolved but unfortunately I have not had a good experience as of now. After the inspection, I was told that whatever needed to be fixed would be fixed within the first 30 days of the closing date. It is now past the 30 days and i have nothing fixed.

The whole team was fantastic from beginning until the closing

Great buying process. Mortgage agent n his team was very helpful and responsive!

Very nice and friendly staff including sales and on-site construction crew. Walkthrough was good and answered all of the questions.

Total crap. Major total crap.

When we came to look at the house, the sales rep was fully invested and responsive to questions. After pre qualifying for the loan and moving forward the communication became lack luster. after closing and moving in with issues the communication became almost nonexistent. The builder also used rocks to cover that part of the walk way has a giant gap missing in the corner, garage door seal doesn’t seal flush and can’t really be fixed, they stoped doing finished basements because of a sprinkler system. The house market is high currently and I feel as our home probably should be around 400k at most, but every house is around the price range we paid for. ... More

I don’t have any comment at this time

From start to finish, buying with Richmond was fast, easy, and full of friendly people! I would recommend this company to anyone! Inna was amazing!!

The sales dept was fabulous. Tanner did a fabulous job. The mortgage qualification was horrendous. Major overhaul needed only to find out mtg was sold before I made one payment. Had a keak behind master sink over 30 days ago. Today the counter top and medicine cabinet sit in my bedroom on the floor. Paul tried to schedule the carpet to be replaced before the counter top and medicine cabinet was reinstalled. Have not heard from him in 10 days and I won’t let carpet be installed until these are done. Who wants brand new carpet trampled on by plumbers, cabinet people. Very poor communication when there is an emergency. It’s almost like you don’t care about your customers once the ink is dry. Need much better communication ... More

Homes that are cheaply built, customer service thats deplorable, questionable ethics, company as a whole operating in “the grey”. Hire a third party inspector BEFORE purchasing! We were expierencing so many issues that we had to bring in a professional to hep us navigate the myrid nof issues. After receiving a 37 page inspection report on our “newly built” home here are some of the larger issues we are having witht he home that directly effect the value of our investment. 1. Primary Attic: sections of roof sheathing were installed without the radiant barrier (the attic should be fully radiant insulated). 2. Roof & Roof Overhangs: Roofing tiles are falling off and there are several damages to the roof that will ultimately compromise the structure of our house over time. 3. Garage: Slab in concrete is already presenting with cracks less than a month after closing. 4. Living Room Ceiling: The ceiling is presenting with waves less than a month after closing. 5. Front, Back, Interior Doors and Closet Doors: Split in casings, door hung unlevel, improperly closing. ALL doors need to be fixed. 6. Cabinetry: From the kitchen to the bathrooms, there are damages present. Drill holes. Looks as though they installed “reject” cabinets in our house. 7. Fire Suppression System: System is compromised due to poor installation. The sprinklers were not installed flush to the ceiling, dust and dirt accumulation will occur over the years. Trades people sent to home are bush-league! Unprofessional, and cause more damage when they attempt to fix something. For instance, the painters used acetone on our carpets and showers to remove paint overspray. Needless to say, carpets and showers are damaged beyond repair. The list goes on… it's been a huge time suck having to deal with the company to fix said issues through their Warranty Request process, which is absolutely frustrating. I wish we would have hired a home inspector from the get, before closing. Do yourself a favor and conduct your due diligence thoroughly! ... More

Dave has his hands full as the superintendent. He is on top of issues as well as his assistant Chris. The main issue is poor quality work done by contractors who obviously don't care about their work product. It seems they rush to get the homes put together and cut out quality over quantity. The employees of Richmond are always helpful and care about their service. I would not buy a new home again if this is the acceptable practice for contractors.

Purchasing/ management side was fantastic! The only downside is the builders. When I pointed things out to fix, the builders would cut corners ie. Asked for large rocks & trash removed from crawlspace. Later found out they moved it into a dark corner and put plastic on it to hide the issue... be sure to check EVERYTHING you point out to fix because if they think they'll get away with it they'll try to... their manager was good though I blame the workers.