Richmond American Reviews

I have one of the best experiences buying my first home with Richmond homes

So it wouldn't post my first review probably because it was truthful but not favorable. I'll make this one short as it probably won't get posted either. 1, Do not believe anything from the assistant supervisor as it won't happen. If it comes from the actual supervisor you have a chance. 2, Don't let them blow off anything for the next deadline because that will never end. The first walk discoveries pushed till the final walk pushed to the 30 day and then pushed again and again. Two + months later and things that should have be handled before closing are still pending. All things could have been handled if there was a quality review once the build was completed but that never happened and it shows. ... More

Everything was completed as per the timeline presented. Any issues that popped up Brandee hopped right into and assured it would be taken care of.

They were good on what they do and help greatly with all concerns. Will definitely recommend and used them again.

From beginning to end our home buying experience was great. From sales team to working directly with builder was without issues.

Poor landscaper contractor directions, low quality paint issues, no caulk around the bathroom trim. Construction Superintendent only concerned about his timelines and needs. He made commitments and failed to initiate contractors or work orders to complete them. Sales team was great to work with locally. Financial threats were made of $322.00 accumulated daily because the VA inspector would not release a positive inspection. VA required egress, stairs and landing from deck for a disabled veteran. Richmond finally put on three stairs and two papers to meet the requirements.

Both of the sales associates were a pleasure to work with; very attentive, knowledgable snd accessible. All questions/concerns were answered and Shandara was proactive in her communication. Even the builders were available for questions and were very pleasant. These homes are great quality and we love everything about them. Can’t wait to make memories here!

Buying Richmond has been a huge pain. Their own mortgage company was awful to work with. The build quality is super low and they haven’t fixed the things they said they would fix when we closed. Can’t even get them to call me back. I will avoid Richmond like the plague in the future

The roof line looks like it has speed bumps in it. Speaking to neighbors I learned everyone has issues. The walk thru was a joke. Andrew was like, "We aren't fixing that." All houses have been sold and the retaining ponds are horrible. Full of trash and debris. My house humidity runs around 75-85% due to fresh air return not working. I've been in my home 30 days and had to clean out my gutters. They were clogged solid on inspection and they told us that it wasn't their problem. They were not cleaning them. The warranty people told me that they would take care of it but never showed up. It's a beautiful home. But build quality isn't very good. ... More

The Banning Lewis team was fantastic to work with

Positive buying experience , would recommend

Very happy with the value and quality of the house.

Tyler and Brandon were great to work with! The whole process was amazing.

He was great on the walk through looking for touch ups. he found more than we did and had them corrected in a couple of days.

Beautiful home, driveway could be a bit wider.

A quick and easy experience. Excellent service, I loved shopping with Richmond

We had a great experience working with our Richmond American realtor. She communicated with us along the way and helped make the process smooth. Our Superintendent has also been great. He has been very responsive to any concern or request we’ve had. We appreciate all the support and would definitely recommend Richmond American homes to our friends.

Richmond agent was great throughout the entire process, had a couple of workmanship issues that were quickly addressed. Very happy with my new home. Thanks

Olay was amazing through every step of the process from start to finish.

Home buying process was ok. Nothing exemplary. I had to do a lot of the “driving” to get things moving. Limited communication on resolution of issues after closing. Highly recommend you force them to fix it all before you close. They seem to have disappeared.

Loved the process with Richmond nice and easy

Colleen was a great help and immediately available for any inquiry in the process.

Bought a model house couple months ago already started having problems with water leaking everywhere there’s cracks all over my exterior walls and no one takes the responsibility.

The sales team was very patient and helpful and the walk through experience with the superintendent was great.

Communication was great. Process was smooth. Home is great and enjoying it.