Richmond American Reviews

We love the house we purchased and everything about it seems to be built extremely well. 30 days in, the afters sales support is extremely through and helpful as well. But that leaves the mortgage side. They have special breaks for you if you use their mortgage company, which we chose to do. I have extremely excellent credit and easily qualify for the house, but the mortgage company treated me like complete trash. The mortgage loan officer was absolutely horrendous and this was by far the worst purchase experience I've ever had. They wanted to rush the process for me, which is perfectly fine, but then then would be painfully slow on their end. They would say if I provide something, then we would be good. I would provide it and then 2 days later they would tell me that it was rejected and now the offer is worse. This went on for 3 weeks. Each time, the offer worse and worse. Eventually, they said that I could purchase the house as long as I don't live in it. What's the point of that? I got them to correct it, but then they still had that in the agreement in closing and didn't tell the signing agent, so I had to call and get that form thrown out. In the end, I ended up over $50,000 worse off than the offer at the beginning. They turned my very nice, bubbly wife into an extremely angry person. That's almost impossible to do. Then, to top it all off, the allow my contracted buyer's agent to renegotiate the deal with them, collecting 33% more commission than we had in writing. They also said that the builder would hardball us on price and there wasn't room for negotiation on the house. This breach is not something that I take lightly and will continue to pursue. They cost me more money than agreed to line a firms pocket that unlocked 9 doors for us in 2 afternoons. We then complained about the mortgage process to the agent, and he said, I'll investigate. Still waiting for an answer. If I would have know all of this, I never would purchase a home with them. I would be living at a different address. I would never recommend anyone purchase a home from them. Their homes are extremely nice, but I would leave them as a ghost town, filled with empty houses collecting dust and rotting back into the Earth. AVOID AT ALL COSTS - PAY CASH OR USE AN OUTSIDE LENDER ... More

Stuff breaks and I get it but when you’re told this has happened repeatedly as you’re watching your brand new home being filled with water it’s devastating. But the true anger started after that with a horrible response that I’ve had from Richmond since the flood.

I had a deeply disappointing experience working with Richmond American Homes and their mortgage services(Home American Mortgage). As a first time homebuyer, I expected guidance and support throughout the process instead, I felt completely abandoned. Calls went unanswered, my questions were ignored, and I was left to navigate complex and stressful decisions entirely on my own. This was supposed to be an exciting milestone, but instead, it became a source of anxiety and frustration. I would not recommend Richmond American to anyone, especially first time buyers who need responsiveness and transparency. The lack of communication and accountability made this one of the worst experiences I’ve had with a company. ... More

My home is beautiful. The layout of my home is just what I have always wanted. I have nothing but positive things to say about my new home. Thank you Richmond American Homes.

Loan process was stressful. Add more than needed.

I love my new Waterfront home!

Beautiful homes with good customer service.

We had a very easy process in buying our new home. Crystal was great to work with!! Kept us informed throughout the entire process. We couldn't be happier with our new home and the whole experience.

I did not meet the builder. However the staff that showed us the home, collected our information and provided constant assistance was awesome. Whitney, Nicole and Steve (I think that's his name. He marked all the places where minor repairs were need before we occupied the residence.

We just moved in and noticed a couple of small issues we did not see during our walk through! As soon as I put my request in Richmond was on it!! Our community is still under construction and the Superintendent’s make sure that if their crews are being disruptive in any way, they put a stop to it! We love our home!!

Superintendent Kurtis knows what he's doing. They are all helpful.

Richmond Homes is a great builder with good, quality homes. The home buying process was seamless from start to finish. Very thankful to work with Hailey, Luke, and Genny.

Cori& Kevin,have been outstanding in resolving any issues

They not give you clear information and last minutes asking million questions you not expecting. Their house is not good quality any more after 2019

Jarod was ahead of us at closing day helping us identify items needing corrected before closing day. He really went above and beyond to have the house ready for closing. In addition, days after was available for anything I needed.

Not your typical ready built home. Upgraded and nice.

The first initial steps of home buying was smooth. The loan officer and sales reps were helpful throughout the way. not until i moved into the home issues starting popping up and when noticed and reported to warranty it took time to be resolved. The warranty supervisor did what was needed but the contractors have been irresponsible. 1. Shower towel bar missing 2. shower drain plate loose 3. Kitchen cabinet drawer falling off the track 4. Bathroom cabinet door falls off the hinge 5. Door bell gets stuck at the end with a buzzing sound 6. Backyard sliding door falls off the track 7. Bathroom tile chipped 8, Bedroom carpet the tucker that poke when stepped on. Some of the above reported and some not reported by me, as the ones reported never got addressed for example the door bell that rings and gets stuck with a buzzing sound at the end of the ring. i had to report it 3 times over a month under the app until the rep from the contractor calls and says they cannot accommodate my request since they don't work those hours. Another one that i can mention is the big screen sliding door to the backyard that slides off the track every time you open it. Should all of these not have been tested before handing the house to the owner? Contractor employees ignored what needed to be fixed. Shame on such contractors that do a lawsy job and cant rectify issues when needed. ... More

the buying process was smooth and quicker .

The home buying experience was great. The Richmond American team made the whole process fast and easy less then 45 days from first look to moving in what a great experience

The overall purchasing experience with Richmond homes was good. The responsiveness to the issues we’ve had was delayed or still ongoing. Some items from our final walk through were not corrected. Having a leaking sink the second week living here and water damage has taken place. It took Richmond a week to respond and resolve. Very beautiful homes. Very poor service.

Overall, we enjoy our new home and development. It has become obvious that cost cuts and trades that don't take pride in their work was evident. The walls on both sides of our property needed to be higher. Everyone could see into each other's backyard,

We had a great experience with Richmond Homes and absolutely love our new house! The process was pretty smooth, and the quality of the home has really impressed us. Our only frustration was that there was no flexibility in selecting finishes, and we would have loved the option to add a backyard to the original scope. Overall, we’re really happy with our new home.

Over all pretty happy. Neighborhood is nice and homes are nice. Typical new build issues but they are taken care of promptly by phil

Lauren and Aris were amazing 10/10

From start to finish the process was seamless, the home absolutely perfect. Everyone who has been involved in the process has been super helpful, available for questions and encouragement. Also any issues that have needed to be addressed with the home were addressed immediately even after the purchase. Thank you American Richmond Homes!!