Richmond American Reviews

Everything has been wonderful. Frank in sales was personable, responsive, and very easy to work with. The sale itself went so smoothly and was much easier than this first time home owner expected. I'm absolutely in love with my new home!!

I could not be more pleased with the purchase of our new home . Katrina was exceptional with updates and what was going on when the house was being built and after ownership Gayle and Jeremy have been exceptional with getting the little things taken care of . This was our first home purchase and I could not ask for a better team to help me and my family through the process of buying an home , and after taking ownership.

Great floor plan. We did not pick the extra's but good choices were made on most items.

Viewing the home was a good experience before we closed but when it came time to do the walk throughs and reporting issues there is no urgency or even fixing all the issues in a timely manner even after filling out a request on the portal.

Hold them to dates they promise and have an external inspector to find all the issues behind the walls and electrical.

I appreciate the overall quality and value of my recent purchase with Richmond American Homes. The neighborhood is quiet and I love the mountain view’s and easy access for my mountain biking trails.

We love the town that we are in and the neighborhood. Our sales rep was fantastic, as was the loan officer. However, we were pressured by “corporate” to move up our closing date to meet “their” quarterly sales goals…..which meant that the actual construction crews had to “rush” to finish our home. You can tell by the finish work and attention to detail. (Paint quality is terrible, caulking on countertops is sloppy, contouring of front yard is shoddy, drywall and texture around bathroom light fixtures was sloppy, it was obvious that everything noted issue on the walkthrough was “rushed” to make closing happen….and after talking with other neighbors, I doubt they will be corrected at the one year walk through. We were told of their experience with Richmond, “ that once they sell you your home, good luck getting any response from them…..”We’ll see, I have faith that we will….. ... More

Our experience was easy, quick, honest, and transparent with everyone at Richmond Homes! Everything was seamless and any issues we’ve had since moving in they have been very responsive to fixing. Highly recommend!

Experience with the Builder Superintendent Was Not Good

When we walked in to look at some town homes, we didn’t know the quality of service Richmond f American Homes was prepared to offer. From showing us the homes we immediately looked at to taking us to other properties that were available, Oliver was friendly, flexible, and determined to show us just how great a deal with Richmond American Homes would be. When it came to working through the pre-qualifying and financing process, Judd was incredibly patient and skilled in getting the best situation for our family. We’re thoroughly happy with the home we purchased and will highly recommend to anyone in the market for a new well built home. ... More

Had a few minor details with the new home, they were taken care off but still waiting on some issues. Water pressure upstairs bathrooms very low need improvement on that. Outside HOA hadn’t taken care of couple of dead plants and sprinklers hoses sticking out of the ground. It needs mulching and trash debri cleaned up

The home that we purchased is already built and too many issues we are dealing with and it’s been a month since we moved in. A/C was not working, had to call the maintenance to repair after 2 days of moving i , water leaking from the roof, scratches in the window.

Susan was amazing to work with. She was extremely responsive to all my questions and if she didn’t know the answer she would find the answer and get back with me with in the day. She stayed in touch with me throughout the complete process.

We had an amazing experience that went so smoothly! The whole team at Richmond was so great to work with! Jason was so great about answering questions and being so nice. Luke helped us with our walkthrough, he was very thorough and went above and beyond. Overall, an outstanding team and we had so much fun!

Good overall, just underwriting conditions was exaggerated. I will recommend the company.

There were multiple issues with this experience. Some minor and some major. While the floorplan had some great points, it also has some detractors. The master bedroom door to the bathroom opening to the same space as the shower door so they can’t be opened concurrently was a gross oversight. We will likely need to change the shower door or the door to the master bath to a barn door. Front door is only 32 inches. No person with a wheelchair could buy or live in this house without modification. The placement of the handrail on the steps to the front door removes 4 inches of usable space on the steps. The patio was on average 20 inches above grade but the company cheaped out and did not put any sort of steps from the patio to the ground. There is certainly a risk of injury trying to go up and down. There was a lot of construction debris left on the lot and in the crawl space. Approximately 20 items submitted on the 30 day warranty request. The most egregious was that the appraiser appears to have been in the pocket of the builder. My realtor did due diligence on comps and was able to show the house was over valued in the appraisal based on other closings of the exact same model in the neighborhood. The appraiser used none of the comps but instead used future closings not closed by and comps 7 miles away, not current relevant closings. Worst diligence in appraisal ever. This is not the fiirst house I have ever bought. Richmond refused to even consider it. The only reason we closed was so as to not lose the earnest money. This was a VA loan and this appraiser was VA approved. The issue was taken up with the VA and they made excuses for him. There is no doubt this appraiser was in the tank for the builder. ... More

Our house was built very fast. Because of the speed of the build, some details were glossed over. Window trim drywall is wavy around the windows. The painters that were used to paint our house are pretty bad. Many parts of the house had to be re-painted due to poor quality. The painters left a lot of paint spots on the floors and did not appear to use drop clothes while painting. The other problem is that they spread caulk and drywall on the carpet that I have been cleaning up. The ceiling drywall is wavy. Many parts of the house are finished with poor materials. 50 % of our door handles in our home were installed upside down. Some of the doors were damaged or installed with deep scratches on them. The cabinet quality is meh. The model homes are COMPLETELY different in terms of representation of what you are getting in a Richmond American Home. It would have been nice to have some choices while the home was being built. We will probably be ripping a lot of things out and replacing them with quality materials in the future. I would probably not recommend these homes. The way the building went it makes me wonder what else was overlooked/ shortcuts/ sloppy workmanship occurred in the house? ... More

Great experience with associates when I had questions

Richmond Homes was our first experience purchasing a home, and overall, it was excellent. Our sales associate, Myesha, was highly knowledgeable and guided us through every step required for the purchase of the new home. She was always available to answer our questions, and we felt confident knowing we were in capable hands. After closing escrow and receiving the keys, we had the opportunity to meet Jerry and Rigo. They provided a detailed walkthrough of the home, pointing out any flaws they had already identified and initiated work orders for. They also explained the warranties and maintenance requirements for various materials in the home. When we later noticed a few additional issues with the craftsmanship, they were quick to assist, either addressing the concerns directly or placing work orders for repairs. The team at Richmond Homes exceeded our expectations with their dedication and continued to provide exceptional customer service even months after we settled into our new home. ... More

we had a good buying experience from the beginning to the end

All of our contacts with Richmond American were positive and helpful.

I really enjoyed working with the sales professionals at Richmond American Homes. Things went smoothly and timely. I really am enjoying our new home.

We just closed on our home in Feb. 25, and it really was a better process than expected. The house is very nice and we’re really happy with it, but it’s still just a spec home. Nothing really great about it, but it is a nice home. I would buy from Richmond all over again, but just for the staff that we worked with. Ricardo & the sales staff were so helpful and accommodating even after the closing. Reon and the construction staff did an amazing job and kept on contractors for the few repairs there were. It’s almost been a month since we closed and I count these people as friends. I can still call if I need something and they are very helpful, not just trying to sell a house and brush you out after. ... More

Sylvia was very helpful and professional; Along with my agent, I was shown multiple options, all my questions were answered, and the final purchase process was friendly and straightforward; I was buying from out of state and have not yet moved in full time, but Richmond American helped my agent make this intimidating process very pleasant.

The office staff was amazing. Jennifer and Teresa always made me feel welcome and did their best to answer questions and address my concerns. I like the floor plan and feel the home is well built, but I do not like that I had absolutely no say in the finishes or the quality. I have already replaced some of the lighting and hardware and I am sure we’ll have to replace fixtures and flooring in a few years. There also was no option to insulate the garage or garage doors, which is a must in Arizona weather. I purchased the home because they offered RV garages, which are great. So far, customer service has also been accommodating. ... More